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Business Profile

Loan Servicing

LoanCare, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for LoanCare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanCare, LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanCare, LLC

      3637 Sentara Way Virginia Beach, VA 23452-4262

      BBB accredited business seal

    • LoanCare, LLC

      601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

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    • LoanCare, LLC

      601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

      BBB accredited business seal

    • LoanCare

      4330 W Chandler Blvd Chandler, AZ 85226-4965

    • LoanCare, LLC

      601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

      BBB accredited business seal

    Customer Complaints Summary

    • 555 total complaints in the last 3 years.
    • 153 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE REFERENCE TENNESSEE CODE 66-11-135 RELEASE OF LIEN - RECORDING RELEASE I filed a complaint with CFPD and the BBB in March 2022. LOANCARE mortgage service was asked, written to, I emailed per their email address given, called numerous times, to get my partial claim amount correct and lien released. They said it was done and even told CFPD they were resolving it in March. AN ATTORNEY STATES THEY WOULD START FROM FIRST DATE OF COMPLAINT WHICH IS ACTUALLY FEBRUARY 2022. WE ARE WAY PASSED A DELAY OR EXCUSES THIS TIME PER LAW. Now trying to get Home Equity loan and new mortgager says my lien is not released. HUD COMPLAINT REP STATED ON 11/09/22 said they want to know why claims weren't filed while under forbearance, . LOANCARE SENT HUD A lien release for $7587.12, NOT RETURNED. PER MY COUNTY CLERK -2 RELEASES FOR $10,191.04. AND MY NEW MORTGAGER SAID NOTHING BALANCES AND LIEN IS NOT RELEASED. It took 4 months to get Loancare to fix their records only to find out OVER 6 MONTHS LATER ITS NOT CORRECT NOR COMPLETELY RELEASED. Recorded calls, PER THEIR COMPANY, no one will tell me why or even look it up while on the phone to find the problem to fix it. Don't lie Loancare, that call is recorded. RESPA Loancare! This illegal undue stress, along with damages related to them not getting their job done in the time frame allowed, and me not able to get what I am approved for BECAUSE OF FALSE REPORTING and should be held accountable AS A CUSTOMER WOULD BE. THEY ALSO STATE IT WILL TAKE MONTHS TO GET IT CORRECT. ARE ARE THEY ALLOWED MORE THAN THE 6 MONTHS ALREADY GIVEN, AND THEN TELL ME IT WILL TAKE ANOTHER MONTH OR TWO, TO FIX THEIR ERRONEOUS ERRORS? AS I SAID, AN ATTORNEY, NAME CAN BE PROVIDED, SAID THEY WILL GO BACK TO THE FIRST COMPLAINT FILED IF I SUE THEM, IF NOT FIXED IN A TIMELY MANNER. HOW IS THIS ALLOWED ? I WANT MY LIEN RRLEASE CORRECTED AND RELEASED SO I CAN GET MY HOME EQUITY LOAN! **** LOANCARE HAS BEEN SUED PREVIOUSLY, AND LOST, BECAUSE OF ISSUES JUST LIKE THIS.

      Business Response

      Date: 11/15/2022

      Thank you for contacting LoanCare and we appreciate the opportunity to address your concerns. We are required by the Real Estate Settlement Procedures Act (RESPA) Guidelines to acknowledged receipt of your complaint. This is not an official response. LoanCare will provide a written response upon completion of our investigation. Your complaint is being assigned to one of our complaint analyst whom will handle your case personally. Thank you for your patience while we conduct our research.

    LoanCare, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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