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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to withdraw from my 403B for over a year now and I continue to get the run around. They have made numerous excuses, I have submitted every document requested, emailed, and called numerous times and still have yet to receive my funds. I submitted the most recent documents September of last year once again, they are required to process within 15 days, called and emailed numerous times again, received confirmation again November 29th, called and was told everything was submitted and it would be processed. I called again today, January 8th and was told they still needed documentation again, then told them I had received numerous confirmation over the last several months and asked what the issue was and she proceeds to tell me that yes it should have been processed in September, she did not know why I had not received but that she would make sure it was processed again. It has been well over a year that I have been trying to get my funds.
Business response
01/11/2024
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
November 27, 2023 I requested to cancel this policy and have the surrender value returned to me. They sent me and my spouse forms which we are immediately signed and returned to them and that was acknowledged that they received the return on November 28, 2023. on November 27 I requested to cancel this policy was also told that the payments were taking from my account would be canceled and would no longer take payments monthly. I was also quoted the amount of my surrender would be $1194.02. I also surrendered value within 15 days. called them again yesterday December 7, 2023 because now its showing a lesser surrender value of $1156.92. The customer service representative stated its probably less because of cost of insurance for my monthly payment and I told her that these were to be ceased already as of November 27 then went to say that it could be another 30 days before I get a refund because theyre running behind. It seems like each time I call I get a different answer and Im starting to feel like Im being scammed.Business response
12/12/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.Customer response
12/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
The business has not gotten back to me they avoid calling me I have not heard from them. They just take my message and blow me off. I have been unable to resolve my issues with this place since November 27, 2023.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
01/16/2024
Due to privacy regulations and our own internal privacy policies, we have responded directly to the complainant. Thank you.Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been putting money into an educator retirement fund (National Life Group) since January 24, ****. Since August, I have been attempting to take out a loan. I contacted ************* ****************** (*****************************************, *************************** ************) about this possibility. She assured me this was possible, and she sent an application for a loan. I waited two months and reached out to her for an update. She said I completed the wrong application, and she sent a second application. I have completed that application. I am now wishing to remove all the money from this fund to place into a more remunerative account. ****************** has been unreachable since I started pushing for more information, and I am worried my money has been lost. I really want to take all my money out of the account because I no longer trust this group.Business response
12/08/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.Initial Complaint
12/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband, and I brought an insurance policy in 2008 from the National Life group. The policies have been paid from a reoccurring account. We have never missed a payment.On 9-27-23 I received a letter from them indicating that a payment was due "pending policy lapse". It stated, to prevent "forfeiting your coverage", an additional payment of $472. must be paid by 11-4-23,I made many calls attempting to locate an agent. The letter indicated my agent to be American Classic Servicing, AAC. Finally, an agent returned my call. He identified himself as, *****************************. He said that he was now my agent. He informed me that my policy was about to lapse. He stated that my policy was underfunded in the beginning, and that it was in fact true, my policy will lapse.I was never informed or had and knowledge of an underfunded insurance policy. I asked him, why was I not informed in 2008, and what happens to the policy monies already paid. He stated that they recently gave him the case. He stated that he would acquire a new policy.My complaint consist of several grievances, What happened to the equity in the policy? Why do I have to start a new policy? Is this legal? I can't afford to pay thousands now to keep my existing policy. I am now twenty-five years older. I have never heard of anyone experiencing an insurance problem such as this. Is this a complaint that BBB can assist me with?Business response
12/07/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/2/23 I received an email from the company stating I have a payment due 11/6/23. I contacted the company letting them know I don't have a policy or any other account with their organization. On 11/6/23 I received another email stating they are processing a payment. I tried to reach the company by responding to their email but it came back and undeliverable. I tried going to the website, but it just takes me to a page to try to download an app. I am unable to reach the company.Business response
11/08/2023
Thank you for notifying us. Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant and our customer.Customer response
11/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and I am willing to work with the busuness to resolve the issue in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
10/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
National Life Group Insurance is a complete fraud. This company needs to be investigated immediately. Bought a policy 2 months ago, paying into the premium $200 a month. The sales agent told me the policy was more of a savings account and that I could withdraw my money at any time. Come to find out, this was a complete lie. I decided to cancel my policy because I could not afford the outrageous cost of insurance. This company kept my $400 and told me I would not be refunded any portion of what I had paid into the policy. This company is misleading people to believe that this is a savings account that they will have access to at any time. Some people have lost thousands due to misleading information given to them. Please help us and file a lawsuit against this company and help others get their money back. We are in a recession and the American people deserve better. Thank you.Business response
10/19/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.
National Life Group
Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did a cash surrender on my life insurance policy and the company said that I would have the money in 20 business days. I called them after 20 days and they said that they are very busy. Now it has been 40 days and I still have not received my check. All I want is my money.Business response
09/15/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.Customer response
09/15/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Customer response
09/19/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
If I understand correctly National Life says my life insurance has been paid however I have not received a check for surrendering my policy.
Business response
09/21/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank youInitial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for a life insurance policy in Oct 2022. when looking into the account to try and access money since i was missing 2-3 weeks o work due to a surgery i was having, I saw there was only approx $1100 of $2000 i had put into the account. i found out i was not eligible to take out any money for this sick benefit so I decided to close my policy. it was then they informed me of a surrender charge in excess of $2400 and that i will be surrendering the $1100 + that was left in the account. money i was hoping to pay my rent with while i was recovering from surgery.Business response
08/14/2023
Due to privacy regulations and our own internal privacy policies,we will be responding directly to the complainant. Thank you.Customer response
08/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did a cash surrender on my life insurance policy and the company said that I would have the money in 20 business days. I called them after 20 days and they said that they are very busy. Now it has been 22 days and I checked with my bank and it still has not arrived. All I want is my money and it should not take this long for any business to send money electronically to a bank.Business response
08/10/2023
Due to privacy regulations and our own internal privacy policies, the Company will be responding directly to the complainant.Customer response
08/10/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the past 2 months, Ive been trying to close my account and have my funds returned to me from National Life Group. For the past 2 months, I have been told excuses as to why I cannot have my money returned to me.Business response
08/01/2023
Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. Thank you.
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