Additional business information
The business' mailing address is:
P.O. Box 188
Montpelier, VT 05601-0188
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 89 State St, Montpelier, VT 05602-2954
- BBB File Opened:
- 12/31/1995
- Years in Business:
- 196
- Business Started:
- 1/1/1828
- Business Incorporated:
- 1/1/1828
- Accredited Since:
- 4/26/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 288
- Alternate Business Name
- Vermont Mutual Insurance Company
- Northern Security Insurance Company
- Granite Mutual Insurance Co.
- Business Management
- Mr. Daniel C. Bridge, President/CEO
- Mr. Mark McDonnell, Executive Vice President
- Mr. Joshua Wykle, Vice President of Business Development
- Contact Information
Principal
- Mr. Mark McDonnell, Executive Vice President
Customer Contact
- Mr. Joshua Wykle, Vice President of Business Development
- Additional Contact Information
Fax Numbers
- (802) 229-7670Primary Fax
- (802) 229-7670
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
14 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
adam s
06/24/2024
![](https://m.bbb.org/prod/ProfileImages/fb9afa61-4988-4192-bf80-5d9f37ca4767.jpeg?tx=w_46)
Vermont Mutual Insurance Group Response
06/25/2024
![](https://m.bbb.org/prod/ProfileImages/fb9afa61-4988-4192-bf80-5d9f37ca4767.jpeg?tx=w_46)
Vermont Mutual Insurance Group Response
07/03/2024
To Whom It May ********************** allow this to serve as a response to the BBB customer review #******. The review in question was submitted by a representative of our named Insured, a family member. We have been working diligently to resolve the outstanding portions of the claim and have maintained continual contact with the insured's representative throughout the entire claims process.
We want to assure them that every effort is being made to resolve this claim as quickly as possible, unfortunately, despite our best efforts, the process can sometimes take longer than anticipated. However,while we acknowledge their frustration, their accusation of fraud is completely false and wholly without merit. We have issued payments throughout the adjustment process and will continue to assess the open aspects of the claim as we await the requested documentation. Our intention is to continue to work collaboratively with the insureds representative and reach an amicable settlement for all outstanding portions of the claim.
Sincerely,
Vermont Mutual Claims Department
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