Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kit from them a little over two years ago in April 2022. I had to cancel the order about 4 months later in August 2022 due to a legal problem related to my property. Rather than have me forfeit 25% of the deposit for the order, they told me I could have the funds put as store credit that had to be used in 2 years time. No details of any policy regarding store credit, beyond use it in two years, was explained. Given that the credit was issued in August of 2022, I thought I had until August 2024 to use the credit.I was able to put together a different kit that would work for me on June 4, 2024. The total for the new kit was under the total amount of store credit. They are refusing to refund the difference between the initial store credit and the order I just made. They are now claiming that since it was more than 2 years from the initial deposit, rather than the date they issued the credit, they cannot do a refund and that the actual credit expired in April 2024 - even though they are giving it to me now and even though they reached out to me with an email that indicated the credit had not yet expired.I just want the $1,800 difference between my order and the original credit. It feels like they are going against what was offered to me originally.

  

  Business Response

  Date: 06/05/2024

  Hi *******,

  I apologize for the miscommunication in regards to our store credit policy.  Please give me a call at ************ so we can resolve this issue for you.  

  -***********************

  Sales Manager

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Nook style shed in my cart online for $3,100. I spoke to a representative named **** from the company about the logistics of the purchase/delivery and spent hours working out the details via text message. When it came time to pay (my parents were going to front the money and i was going to pay them back) it seemed like **** didnt want me involved in that portion of the transaction. It started feeling fishy so I reiterated the price of the shed (that was still in my cart online) and he said that was a mistake and it was going to be more than twice that price. I sent him screen shots of the item currently sitting in my cart with pricing and he claimed someone messed up and they couldnt honor the listed prices. Then he tried to convince me to buy something else.To make matters worse he offered to "meet me half way" with the difference of the price mistake and the "actual price". I came around to that idea the next day and he refused to honor that as well.If the price was a mistake that he was aware of as he claimed, it should have been mentioned to me right off the bat. Why did he wait until the time of payment to tell me the prices were wrong and why does it seem like he was trying to hide the total price information from me?This was a textbook bait and switch which I'm quite sure is illegal. Disappointed is an understatement

  

  Business Response

  Date: 02/14/2024

  *******, our sincere apologies for this inconvenience. Our website was currently in the process of changing in regard to our pricing, and we had disclaimers posted everywhere for our potential clients to be aware of this. During this process, there were some unexpected issues that resulted in the incorrect pricing being published. These disclaimers were to ensure clients would reach out to us, so a proper product price and shipping cost could be explained via email or over the phone. The owner will be giving you a call to explain this in more detail with you. I have also provided a snippet of the disclaimer that we had on out site, as a conspicuous display for all consumers who were interested in a Jamaica Cottage Shop product. Again, our apologies for this inconvenience, and we hope to continue working with you in some capacity. Thank you 

  Customer Answer

  Date: 02/14/2024

  If that disclaimer was in fact on your website it was not conspicuously displayed. I did not notice one and the "pricing error" was not brought to my attention the entire morning I was discussing logistics with ****. Also, seemingly trying to get rid of me and just discuss the pricing with my parents once all the details were sorted out was a huge red flag to me.  You offered to meet me in the middle "price wise" and then refused to follow through on that as well. 

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Jamaica Cottage Shop and financed it through Bread in May 2022.Agents working at Jamaica Cottage cancelled the order without my consent in August 2022 after a four month delay they said was due to supply chain issues. The owner later disputed this company ever had supply issues.I incurred costs in boarding fees monthly while waiting for this order to be delivered plus interest charges from Bread. The fix they enacted was that agents at the company opened another financing agreement with Bread without my consent for worse terms and incurred more costs to me as I am financing a house- I took a hit on my credit score. Bottom line:1. No items were shipped to me.2. The order itself had never even been started.3. No restocking fee, therefore, is due to Jamaica Cottage Shop.The owner *************************** promised to make this right after several phone calls and emails and has not yet done so.I want the return of my payments in full. Ive been patient enough while this company has cost me money.I am owed $742.74 for payments I made on this order that I never received.

  

  Business Response

  Date: 12/29/2022

  Jamaica Cottage Shop is responding to ******************** BBB complaint. We are submitting the timeline of events, with supporting documents, to ask that they be read through, and this BBB complaint ultimately be dropped and/or cancelled. Jamaica Cottage Shop stood by our polices in regard to processing a clients order, scheduling their order for delivery, and then subsequently cancelling it, per ******************** request. **************** signed off on her Sales Order and the Terms & Conditions, stating that she knew and agreed to the ***** week lead time. Shortly after this confirmation, and while her order had already been placed in production (since the signing), she inquired when the delivery would be made, and then asked for it to be cancelled, due to the lead time - mentioning that she did "not know it would take that long". Jamaica Cottage Shop immediately cancelled the clients order, and initiated for the third party financing company, Bread, to refund the client. Please see the attached documents as our response to this BBB complaint. 

  Jamaica Cottage Shop is requesting for this complaint to be removed from our BBB account. Since this filing, **************** has acknowledged she has been refunded in full, via Bread financing. 

   

  Thank you very much

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They illegally trespassed on neighbors property, caused ******* in damage, and refused to correct it, now I am forced to correct this.

  

  Business Response

  Date: 07/13/2022

  Jamaica Cottage Shop was unfortunately not provided accurate information in regard to the obstacles, type of road, and condition the road was in, prior to us delivering many pallets of lumber, with a large truck. The client was aware that a larger vehicle would be coming to their delivery site, but did not forewarn the company that they could face difficulties, which is what occurred. Due to the road conditions, our driver got stuck while trying to turn around at the end of the clients location. This resulted in our driver needing assistance, our company calling a tow truck, the driver running out of hours, which then forced us to send another driver to not be over the driving hour limit. During this time, the tow truck unfortunately went over a neighbors property line, to be able to successfully retrieve our vehicle from the client's site. This resulted in some rutting of the lawn and driveway. The client's son, ***************************, worked closely with our ************** letting us know that he wanted to correct this for his mother's neighbor, and said he would not mind making the fixes himself, stating - "I am not asking for much here, I am asking for help in correcting this, as I am fully willing to provide the manual labor required without complaint. A couple yards of three minus, and some loam, and grass seed is all that's required." The client then sent over a quote with materials worth $425, as well as labor and trucking quoted at $1,000. Jamaica Cottage Shop was happy to provide the materials reimbursement, as this is what was previously discussed with *******. Once the full quote of $1,425 was received, we reiterated to ******* that only the materials would be reimbursed, which resulted in him filing this complaint. Jamaica Cottage Shop reimbursed ********* mother (our client), immediately via check, as promised. Jamaica Cottage Shop is asking for this complaint to be dropped, as we did what was originally requested, even though our Terms & Conditions do state that it is the client's responsibility to let us know ALL factors of their site, that could give potential issues to the driver, we were certainly willing to assist in a certain capacity, while abiding to our policies. Thank you very much for taking the time to review this.