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Business ProfileforThe Vermont Teddy Bear Company
Current Alerts For This Business
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 6655 Shelburne Rd, Shelburne, VT 05482-6500
- BBB File Opened:
- 12/1/2004
- Years in Business:
- 41
- Business Started:
- 1/1/1983
- Business Incorporated:
- 1/1/1983
- Type of Entity:
- Corporation
- Number of Employees:
- 200
- Business Management
- Mr. William C Shouldice IV, President
- Cassandra Clayton, Manager
- Contact Information
Customer Contact
- Cassandra Clayton, Manager
- Additional Contact Information
Phone Numbers
- (800) 829-2327Other Phone
- (802) 985-1319Other Phone
Website Addresses
- (800) 829-2327
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Barbara Lynn O
02/01/2024
![](https://m.bbb.org/prod/ProfileImages/b25e6843-9eb0-49d2-a0f0-4e64289ea6ae.png?tx=w_46)
The Vermont Teddy Bear Company Response
02/01/2024
We are so sorry the return labels have not be received. We mailed return labels to you on January 5th and again on January 16th. On January 30th we also emailed a return label to both of the email addresses you have contacted us through. Since the pig arrived to you in damaged condition, we are issuing you a full refund for the order. You should see the credit post back to your account within 5 business days. Please accept our sincere apology for the frustration you experienced with your order.
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