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          Find a Location

          The Vermont Teddy Bear Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe Vermont Teddy Bear Company

            Catalog Shopping
            Multi Location Business

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            Additional business information

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            Contact Information

            6655 Shelburne Rd

            Shelburne, VT 05482-6500

            Get Directions
            Visit Website
            (802) 985-3001

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            8 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            The Vermont Teddy Bear Company manufactures 100% USA-made teddy bears which they sell at their on-site retail store as well as through mail-order Bear-Grams. They also offer tours of their facility.

            Business Details

            This is a multi-location business.

            Find a Location

            The Vermont Teddy Bear Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              6655 Shelburne Rd, Shelburne, VT 05482-6500
              BBB File Opened:
              12/1/2004
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Incorporated:
              1/1/1983
              Type of Entity:
              Corporation
              Number of Employees:
              200
              Business Management
              • Mr. William C Shouldice IV, President
              • Cassandra Clayton, Manager
              Contact Information

              Customer Contact

              • Cassandra Clayton, Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/09/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered some pajamas for my wife for Christmas, which were guaranteed to be delivered before Christmas. The items arrived after Christmas so I returned them. I sent the items back with the label I was given on January 16th. I called today to get assistance, the woman was rude, called me a liar, and was very unhelpful before putting me on hold and then disconnecting the call.This company is a scam, they sell cheap clothing at high prices and cannot ship items on time. I did everything they asked but refuse to give me my money back, now they have the pajamas and my money!!!
              Read More
              Read 7 More Complaints

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Barbara Lynn O

              02/01/2024

              This Company **************** leaves a lot to be desired.I received a defective stuffed pig.I called immediately after receiving it.The e-mails do not work. "Label" for Return does not show a label to print.I've contacted them multiple times. They promised a label in the mail twice. I haven't received either one.I am exhausted, trying to send this item back. It was a Birthday Gift. Very Dissapointed. Tired. I want a Full Refund. Please Help.

              The Vermont Teddy Bear Company Response

              02/01/2024

              We are so sorry the return labels have not be received. We mailed return labels to you on January 5th and again on January 16th. On January 30th we also emailed a return label to both of the email addresses you have contacted us through. Since the pig arrived to you in damaged condition, we are issuing you a full refund for the order. You should see the credit post back to your account within 5 business days. Please accept our sincere apology for the frustration you experienced with your order.

              Read 5 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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