Business Profile

Car Sound Systems

Car Toys Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Car Toys Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

91 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in for service today with my vehicle and found out that car toys never put back the moisture guard that was supposed to beon the door because of this I was not able to get an understanding as to why my car door was vibrating. I went in there got a diagnostic done at my ****** from from there, they check the door and could not resolve the issue. I later took it upon myself to ask them where my barrier was, and told me it had been removed and replaced with some soundproofing padding that I purchased from car toys because of this there was mildew growing inthe door due to exposures. I called car toys and spoke to the manager about this in hopes to resolve it peacefully he said he cannot do anything as it had beenthree years since that time of the installation I had informed him that I would just contact the Better Business Bureau that seemed to upset the manager leading to him up the phone on me. This is not my first issue with car toys, as I had a problem before when they decided to not fix my speakers properly **** had to ask them through the Better Business Bureau to fix it, they did so and compensated the entire project. I hope I can resolve this situation if needed. I can send pictures as well of the interior of the door panel. Please keep in mind that also on the phone I to the manager about why that wasnt there and they informed me that this was normal for them to remove the barrier. How do I known thatthey were going to remove it? I wouldve told him to keep it and not put the padding there, but they did not inform me that they would remove a partthat was a part of my vehicle. I believe that this should be compensated, not only for having to pay for service of a diagnostic fee ******, but for the replacement of the part as well, I looked up the part and even called ****** and the part alone is $90
Business Response
Date: 04/03/2025
To whom it may concern,

We will reimburse Mr. ************* for the requested amount to settle his claim.

Please let us know if you have further requests.

Thanks,
Don

Don Longworth | Regional Manager
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I would like to thank you for handling this situation properly and promptly and i also would like to verify how i can receive a reimbursement on this, and i wanted to make sure that you understood that each vapor barrier part lost it the vehicle is two barriers, which from ****** cost me 90 dollars a pop, as well as service which is 150. Please let me know when we can discuss this and i will be in touch. My email is ********************** and my contact is **********.

Sincerely,

******* ******-******
Customer Answer
Date: 04/09/2025
Im filing this complaint because I had a previous complaint that I did **** as resolved, but it is unresolved with car toys. Please note that this situationis in regards to the discovery of my parts on my car doors for my driver and passenger missing for my vapor barriers on my doors Car toys remove these parts without consent or without notification. I still await a response from car toys on how they will resolve this issue on the last complaint, they did except to reimburse the $330 that I was requesting, but it is currently still unresolved and I wanted to make complaint just in case. I was working with *** ********* from the previous complaint. I will include my information so that *** *** reach out if necessary, which would be my email ********************** or my phone number at ************.
Customer Answer
Date: 04/09/2025
Hello,

My name is *******, you are currently handling my BBB complaint with care toys and i wanted to make sure that car toys understood that my reimbursement that i was asking for is 300 dollars, i saw that my claim didnt have a request amount and i wanted to make sure car toys knew i was asking for this amount. Thank you
Business Response
Date: 04/09/2025
To whom it may concern,

I spoke to *******, and we agreed to reimburse him $300 and have the Tigard location reinstall sound dampening material into his front doors.

Let me know if you have any other questions or requests.

Thanks,
*** *********, Regional Manager
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******-******
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited Car Toys in ******* on March 23, 2025, and purchased a Pioneer DX 3000NEX Android Auto head unit during their advertised "Free Same-Day Installation" promotion. The ad also included a free backup camera with qualifying purchases ($199+).At the time of the sale, I was told the additional cost was for adapter kits. However, after reviewing the invoice, I discovered that I was charged $625 in labor alone. The camera was listed as $0.00, confirming the promotion was ********* requesting a partial or full refund of the labor charge, as it contradicts the Free Installation promotion and was not disclosed clearly. I am happy to provide the invoice and screenshots of the promotion if needed.Ive since visited another Car Toys location, where staff confirmed that this is their standard rate, even under the free install promotion. I believe this is misleading and contradicts the advertised offer. Industry-standard labor for this work is far lower typically $200$300 total in the ******* area.Ive reached out via email (twice), visited the store, left a review, and filed a complaint with the WA Attorney General. Im now seeking support from the BBB to help resolve this issue.
Business Response
Date: 04/03/2025
To whom it may concern,

We have provided Mr. ***** with the paperwork requested showing the charges that were agreed to upon time of purchase. We have also provided Mr. ***** with a $125 plus tax refund out of a show of good will.

Please let us know if there is anything further Mr. ***** needs.

Thanks,

Don Longworth | Regional Manager
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought my ****** from the dealership to Car Toys to install a subwoofer and amp in November 2024 ********, *****. (1)This is an off road vehicle, but the tech installed the amp underneath my front seat. I asked for it to be installed in the back, however the tech stated it needed to be install underneath the seat to prevent overheating. Later found out that this information is not true. (2) The tech scratched my glove box, he admitted he caused the damages. He said bring it back and he would try and fix it. I had to call another local car toys. The manger had to contact the car toys who did the install to inform the manager to file a claim. (3) The tech installed a bass volume by drilling a hole in my dash. I informed the tech this is a lease vehicle and I can't have any aftermarket permanently attached. He stated he didn't tell me before install because it was a "suprise" and refused to file a claim for the dash. (4) Tech cut my carpet out and removed my a/c vents underneath my seats in oder to install the amp. (5) There is exposed speaker wiring along the seams of my passenger back seat. It's my responsibility to return the vehicle in the "exact" condition purchased for my warranty and lease agreement. The only thing I'm asking is for car toys to repair the damages they caused to my lease vehicle. I have unsuccessfully contacted Car Toys over the phone and in person for the last 4 months and still no resolution!
Business Response
Date: 03/28/2025
After reviewing the situation with our management team, it seems there was some misunderstanding regarding the placement of the products. They believed they had set clear expectations for the installation process beforehand.

We want to assure you that the replacement glove box was ordered as soon as the issue was brought to our attention and is currently on hand. Additionally, the store has been actively working on a resolution for your other concerns, and they are confident they have found a solution that will address them.
You should be receiving a call from the installation manager soon to discuss the next steps. Please dont hesitate to reach out if you have any further questions or concerns.
Respectfully,
***** ******, Regional Manager
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The body control monitor on my 2001 dodge grand caravan es failed to turn on the backup lights and backup camera that was installed by cartoys in ********, wa shortly after the camera was replaced due to a problem with the camera that they installed. I already had replaced the original backup light bulbs to led because I could not see much at nightime. Cartoys installed a new camera with its own lights but after a few days the *** failed. I had it replaced at ***** in ******** but they said if it failed again then it had to be the backup camera. Cartoys disconnected the camera from the *** told me to remove the led bulbs and replace wit the original bulbs. They said if they reconnected the *** and it fails again they wont take responsibility for a new ***? They have had to replace the backup camera several times due to problems since the install in 2014. I said I would like to have the camera reconnected to the *** but they wont guarantee it?
Business Response
Date: 03/17/2025
To whom it may concern,

Install Manager ******** ***** called Mr. ****** Friday 3/14 to discuss the issues he is having with his **************************************************************************************** proof that is caused by the back-up camera. We will gladly reconnect the back-up camera if that is what Mr. ****** wants but we will not be held liable for repairs if there are more issues with the ***.
Respectfully,
*** *********,
Regional Manager - **********
Customer Answer
Date: 03/17/2025

Complaint: 23041638

I am rejecting this response because:
I had to problem with the *** with any of the other cameras you installed so maybe you should install a different backup camera?
I like the camera because I can actually see whats behind me when backing up in a dark place at night. I have to turn it on and off manually.
I also wonder how many of the cameras with their own lights have you installed in other cars and there were no problems with the ***?
Sincerely,

******* ******
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against:CarToys **************** **************************************************************************************** Account Number: ********** Purchase Date: 03/03/2025 I am filing this complaint due to misleading sales practices, poor product quality, and refusal to provide proper customer service.I purchased a PAC RadioPro Class 1 ($119.99) after being assured it would retain all factory features in my 2005 ***** Silverado 2500HD. However, it does not retain steering wheel controls or OnStar, which was never disclosed to **** also purchased a FRTC 1500 FT MAX RANGE remote starter ($99.99) and an ALARM4YR1 warranty ($129.99). I was never informed that the $129.99 charge was a warranty. When I attempted to return both, I was told I could only receive in-store credit because the clerk did not want to wait for the system to process a refund, despite CarToys No Hassle, Free Returns policy. I was forced to use store credit and still had to pay an additional $43.09.With the credit, I purchased a STIN Dash Cam 2CH ($169.96), expecting high quality. Instead, the camera does not record in Full HD, lacks night vision, and is poorly designed. I also bought a PACC Steering Wheel Control Module ($89.99), which was used, covered in tape glue, missing pieces, and had cut wiresyet was sold at full price without disclosure.Since these issues arose, I have called multiple times and either been hung up on, placed on hold indefinitely, or told a manager would not assist me. I live 3.5 hours away and cannot keep dealing with this negligence.I am requesting:1.A full refund for the RadioPro, Dash Cam, and Steering Wheel Control Module.2.A refund for the $129.99 warranty I was not informed of.3.A refund for the additional $43.09 I was forced to pay.If this issue is not resolved, I will escalate it to consumer protection agencies and legal channels if necessary.***** ****** ********** *****************************
Business Response
Date: 03/11/2025
Thank you for bringing up this situation with us and we have been trying to reach out to help resolve this for our customer. ********************** does have a 30 day return or exchange policy. It is unfortunate that the parts bought did not meet your expectations and that the credit towards other products also did meet your needs. Please contact the store and ask for the store manager. He typically works Tuesday through Saturday and looking forward to speaking with your to better understand your needs. We understand this may be inconvenient for your to return the items and we can find ways to help resolve this for you.

Thank you,

***** *******| Regional Manager Colorado
Customer Answer
Date: 03/11/2025

Complaint: 23016318

Subject: Re: Complaint Response Unresolved *************************************************** you for your response. However, your resolution does not adequately address the issues I experienced, nor does it align with CarToys stated No Hassle, Free Returns policy. Additionally, despite your claim that CarToys has been trying to reach me, I have not received a single phone call, email, or any other form of communication from your company attempting to resolve this matter.
1. Misleading Sales Practices I was explicitly told the *** ******** Class 1 would retain all factory features in my 2005 ***** Silverado 2500HD, which was false. The salesperson failed to disclose that it does not retain steering wheel controls or OnStar, leading to a misinformed purchase.
2. Return Policy Violation I attempted to return both the remote starter and warranty, but was told I could only receive in-store credit because the clerk did not want to wait for the system to process a refund. This contradicts CarToys advertised No Hassle, Free Returns policy. Furthermore, I was forced to pay an additional $43.09 for replacement items.
3. Defective and Used Merchandise The ***C Steering Wheel Control Module I received was used, covered in tape glue, missing parts, and had cut wiresyet was sold to me at full price without disclosure.
4. Lack of Communication & **************** I have called multiple times and either been hung up on, placed on indefinite hold, or told a manager would not assist me. Now, Im being asked to travel 3.5 hours to resolve an issue that should have never occurred in the first place. Furthermore, your claim that CarToys has attempted to reach me is completely false, as I have received no phone calls or emails regarding this matter.

Your response does not offer a real solution. I have already made extensive efforts to resolve this issue, and I am not willing to waste more time dealing with store representatives who have already refused to assist me.

I expect:
A full refund for the RadioPro, Dash Cam, and Steering Wheel Control Module
A refund for the $129.99 warranty I was not informed about
A refund for the additional $43.09 I was forced to pay

If a resolution is not provided, I will escalate my complaint to consumer protection agencies and legal channels if necessary.

I expect a written response with a concrete resolution within 7 days.

Sincerely,
***** ******

Business Response
Date: 03/21/2025
Hello,

The customer was able to get in touch with the store manager to address his concerns. He will be in Saturday for the refund and we appreciate the customers patience as we resolve this issue.

Thank you,
***** *******, Regional Manager - ********
Customer Answer
Date: 03/21/2025

Complaint: 23016318

Subject: Re: Ongoing Issue Still ******************************************************** you for your message. However, I must clarify that your statement is inaccurate. While I did speak with the store manager, no date or time was ever confirmed for me to come in.

As I have mentioned before, I live 3.5 hours away and Im currently in the police academy, which makes an in-person visit extremely difficult. I even suggested shipping the items back as a solution, but that was refused without any alternative offered.

I have been clear and cooperative throughout this process, and *** repeatedly asked the store manager to simply make this right. I am still fully expecting a complete refund for the misrepresented, defective, and improperly sold products.

It is extremely frustrating trying to work with a company where there is little to no communication between locations or departments. Let me also reiterate that prior to me reaching out to another CarToys location myself yesterday, no one from your company had attempted to contact me, despite claims otherwise.

I remain willing to work toward a resolution, but it needs to be one that respects my time, circumstances, and the clear facts of this situation. I expect a written response offering a concrete and realistic refund solution that doesnt require me to travel hours out of my way.

Sincerely,
***** ******

Business Response
Date: 03/28/2025
Hello,
I worked with the store manager and let him know based off your situation of living far away, we will accept your refund when you ship the items in. We will verify everything is there and contact you to confirm the refund. Thank you for offering up a solution that we can help work with you on.

Thank you,
***** *******, Regional Manager
Customer Answer
Date: 03/28/2025

Complaint: 23016318

I am rejecting this response because: will you guys be providing a shipping label

Sincerely,

***** ******
Business Response
Date: 04/04/2025
I spoke with the store management, instructing them to email the customer a label so that the product can be shipped back to the store. Once the product has been received, the store will check the product before processing the return.
Sincerely,
***** *******, Regional Manager
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my truck to this store on 2/16/2025 for a backup camera repair. They told me new camera is $70 and labor to connect it is $280. They claimed it needed to be connected all the way to the radio. I later discovered that connection was there in the back of the car which would have taken them 5 minutes to connect it. I ended up paying $80 for diagnostics and wasting over an hour of my time and got nothing in the end. God knows how many people are over charged and scammed every day in this store!
Business Response
Date: 02/27/2025
To whom it may concern,

You brought your vehicle in for a diagnostic and you were charged our shop minimum fee for the service of troubleshooting your back up camera not functioning. Our technician identified the problem and notified you of the issue, therefore rendering the service you agreed to and paid for. You were offered to have the camera repaired by running a new cable and having the old camera replaced with a new one so that we could guarantee a safe and reliable product in your vehicle. You chose not to have that service performed at the additional cost. We at Car Toys did what you agreed to and paid for. If you would like your $80 back, we will refund your money, but this not based on Car Toys doing anything wrong.

Thank you,
*** *********, Regional Manager - **********
Customer Answer
Date: 02/27/2025

Complaint: 22953843

I am rejecting this response because:
You are not addressing the real issue which is lying about the diagnosis. I dont need the refund. I was hoping you recognize the issue and admit you have a problem with your employees over charging people.
Sincerely,

****** ********
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in today to get a radio installed on my 2017 4Runner. They charged us $406.81 to get the radio installed and when they finished the job we went to check the radio to make sure eveything was working. Every button in my steering wheel did not work. We called the store immediately and let them know the issue. The manager stated that it was working when they did the checks at the shop. I told him we were there 10 min ago and I assured him none of the buttons were working on my steering wheel at all. I expressed my concerns that we were charged $406 for a job and now my car isnt working properly. The radio works yes but none of my controls on my stereo work and I think when you own a business you shouldnt let a car leave without fully working properly. He said that it is an android radio and sometimes things will stop working and he said he told us that before install. That was not mentioned because if it was my husband would have installed the radio himself and saved $406, the only reason we had a shop do the work was to 1. Have a warranty and 2. To make sure all the buttons were working after install and this was not the case. I feel scammed out of $406 and now my car isnt working properly.
Business Response
Date: 01/23/2025
We do guarantee our installation for life and the customer did bring in an aftermarket product that we do not sell. We did express to the husband that these products can sometimes have glitches from what we have seen in the past and he understood this prior to install. We did bring in the customer at no charge to verify our installation was done properly. We did get the unit working again with a reset and this unit is mostly all plug and play, especially the steering wheel controls. If the steering wheel controls stop working again, then it is a problem with the aftermarket unit that we didnt sell, and the customer will need to contact that manufacturer. We will be more than happy to continue to assist our customer with installations or possibly find another option that we can back with our product warranties. Thank you for working with us to find a solution that best fits your needs.

Thank you,
***** *******,
Regional Manager - ********
Customer Answer
Date: 02/12/2025
Although the company did take the car back and fix the radio. Yes my buttons on my steering wheels are working now but my center counsel has been pooping out since they gave it back. It keeps popping out like it wasnt set in properly. For paying $400 plus dollars for an install its one problem after another and its ridiculous.
Please see pictures

Business Response
Date: 02/19/2025
We have a lifetime guarantee for installation to address this issue you are having. We will be able to address your issue promptly but have not been able to reach the customer to set up an appointment. The managers at the location have called Feb12th and then again today 2/19. Please reach out to the management team at your earliest convenience for an appointment. We apologize for any inconvenience this may have caused and look forward to serving you soon.

Thank you,

***** *******| Regional Manager Colorado
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a remote start as a Christmas gift. The reason I purchased the unit that I did was that installation was included in the purchase price. I went in today for the installation and was told that it would cost an additional $250 which is more than I paid for the unit. This is clearly a bait and switch SCAM. I asked to return it for a refund to be told that the location was unable to take it back since it was purchased online. I've emailed customer service and naturally they are unavailable on the weekend. I would like to return this item for a full refund or for Car Toys to do the right thing and install as advertised.
Business Response
Date: 01/28/2025
To whom it may concern,

We apologize the website was not able to take into consideration any additional installation charges based on the make and model of your vehicle. If you would like to refund the product you are more than welcome to come into the store for a full refund. Let us know when you would like to come in and we can arrange for the refund.

Respectfully,

Don Longworth | Regional Manager Team PNW | Car Toys,Inc.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, 1/5/2025 we brought our Jeep in due to the stereo system shorting out. (*******************, Frisco tx) They said it would be a couple hours. We live more than ******************************* the area until they were done with Jeep. We received a call hours later from the technician stated he lost our Jeep key. My husband and I were shocked and stated it was our only key and they had to come up with an immediate solution. The technician said he would call his "Key guy" to make another and he would be there in 5 minutes. We waited for over an hour with perishable groceries and when the guy still hadn't arrived, we told the technician we had to drive home so our food wouldn't spoil. The technician said it would be done by 4 pm and he would call us then. At 5:30 pm, we had to call back and they said we could come before close and get the key. We drove out and when we arrived they said that the new key works manually, but the fob will not allow keyless entry lock and unlock and the remote start does not work. There was no apology given, no statement that they would correct this situation. My husband and I were very frustrated as we felt we were patient and understanding up until that point. We informed the technician and supervisor on duty that was not acceptable and they needed to fix it by providing us with a key that had all the same features as the key they lost. Accidents happen, but the burden on them was to make it right. The technician then tried to upsell me and have me purchase a remoteless entry key product at the store so he wouldn't have to call the key guy back. We declined. After we drove home, we discovered that when we go to manually lock/unlock our Jeep with the new key fob, it triggers the alarm in the Jeep so we currently have no way to secure our vehicle. This is one of the most disappointing and insane displays of unprofessionalism and incompetence that my husband and I have ever witnessed and it needs to be addressed immediately.
Business Response
Date: 01/14/2025
Good day **** & ********,
Im sorry to hear about your experience and appreciate you bringing your concerns to our attention. Weve been working closely with the store manager to address the issue, and I understand he has reached out to assist you with the replacement key fob. It sounds like a solution is in place, but please dont hesitate to let us know if theres anything further we can do to support you.
Respectfully,
***** ******
FTX & HTX Regional Manager
Car Toys, Inc.
Customer Answer
Date: 01/20/2025

Complaint: 22778062

I am rejecting this response because: we have yet to be reimbursed for the replacement key fob. Once we receive payment for the replacement key, we will be satisfied.

Sincerely,

**** And ******** **********
Customer Answer
Date: 01/29/2025
Car toys followed through on initial agreement and reimbursed for price of lost key.
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple CarPlay stereo from the location in ****** on ********************* in 2019. After that, I needed to buy another apple CarPlay stereo from the same location on June 27 of this year. I will included the invoice in this complaint. The ************* that I got was over $1000 as the invoice will reflect. On November 3 I got in an accident and my vehicle was totaled. I realize that I cannot get the money back from the install because car toys did the work and that I cannot return the radio and just pay the restocking fee because it has been pass 30 days so I asked if I could at least get a refund on the warranty. Theres no way I can use that. I do not know how to uninstall the radio, and theres nobody that can help me. I called car toys on 11/21 asking if I could get the refund for just the warranty or at least a partial refund. I was told no. I have been a customer of toys since 2019. A repeat customer fact. I still have this financed with over $1000. The warranty was $329.99. That is what Im asking to be refunded to me or at least a partial refund.
Customer Answer
Date: 12/02/2024
Car toys mailed me a check for the warranty so they did what I asked. You can close this complaint to my satisfaction, thank you.

Mark

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Car Toys Inc is NOT a BBB Accredited Business.