Business ProfileforA-Advanced Septic Services Inc

A call for not working pump, Technician/sewer pumper came to pump out sewer tank and assed (called) pump is dead on black tar look cover on pump without electronic test. The technician (sewer pumped man) called in another (estimator) next day and he started working on pump taking pictures (model number ..) for replacement pump. A day after on call from him, he is still looking for replacement pump and he did call this replacement will cost thousands of dollars (?).Mean time, I have helping hand from neighbor who has similar problems with pump came by while assessing pump situation, telling that is easy to fix.. ***** minutes work to clean bottom by unscrewing bolts and cleaning screen that was true and pump still running pretty good still (a week). Technician heard what neighbor said, but he did ignore and send another technician to go on hunting new pump 2 days (sound more pay for rare pump). On a call from estimator, I told the pump is working and told wrong call from technician. Such arguable situation, company sent 2 electrician verified pump is fine and working.The company staff's wrong call and such ignorance almost cost me thousand of dollars.My feeling is that they (or company) are good at teasing (or scamming) poorly knowledgeable people. They deserved minus 5* and they charged me $585 for pumping and troubleshooting for $240,

Dear ***** Please let us start by saying thank you for taking the time to share this feedback with all of us at A Advanced. We have reviewed your account and are aware that you have a Keen pump installed at your home, which is a much less common pump type than your standard run-of-the-mill septic system pump. We would be extremely grateful for the opportunity to provide you some further education on this pump type including how to maintain them and keep them running for a longer lifespan, as well as make this situation right for you in whatever way you see reasonable. Please give our office a call at ************ and our **************** Team can get you in touch with the foremen who oversee our service technicians so we can answer any outstanding questions you might have.

Thank you again, we hope to speak with you soon.