Reviews

Review Details

• Review fromJustin M

  Date: 12/16/2024

  1 star

  Justin M

  Date: 12/16/2024

  the full review is on yelp (a common review platform just in case the name gets redacted) . I had to only include the summary here since it wont allow that many characters. - every time this company has come out to my house they have needed to go to ********** during the visit.- I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up.- the plumber was never able to install the toilet despite multiple trips to ************ I installed the toilet with a $7 adapter i found at ********** in about 10 minutes. (I am not a plumber)- *********** chose to not refund me anything If a plumbing company needs to go to ********** every time they do a house call, that is a company that is not prepared at best, and a scam company at worst.

  A-Advanced Septic Services Inc

  Date: 12/23/2024

  ******, thank you for taking the time to leave ** this feedback! In our industry, every home and every request for service can provide new challenges that we cannot always prepare for, and sometimes visits to supply houses are needed even for the basics! We are in the process of reviewing the notes and photos from our technician's visit to your home with our ******* to evaluate where we could have done better, and to see where we avoid frustrations like this in the future. Thank you again, we look forward to working towards a solution with you.

• Review fromSarah L

  Date: 12/04/2024

  1 star

  Sarah L

  Date: 12/04/2024

  I hired A Advanced to pump a septic for a real estate sale. I made my appointment with ***, and was told I needed to have a card on file to book the appointment. I explained that I was a listing agent and they would need to invoice my client. I was assured that I would not be charged. I discussed with them that we didn't know the exact location of the lids and asked if they had an as-built for the property, which they assured me they did. They showed up for the pump and were there less than 10 minutes before deciding they couldn't find the lids. They left without even getting a shovel out. I was told they were sending my job to a different department for an estimate to find the lids. I called dispatch at A Advanced immediately to tell them I couldn't wait (I spoke to ********* I was under a time crunch so I hired another company who came out the next day and completed the job. Then I noticed a charge to my card for $250, which I called immediately to ask why I was being charged when no work was done. I have been calling and waiting on a response for weeks. Not only are they incompetent, they are slow and crooks. I won't be using them ever again.

  A-Advanced Septic Services Inc

  Date: 12/10/2024

  *****, we would like to thank you for taking the time to share this valuable feedback about your experience with A Advanced. We understand how important your time is as a real estate professional, especially in those challenging time crunch transactions. Per your conversation with our CEO, *****, we have fully refunded your invoice and are so grateful you have given us this opportunity to repair your trust in us as septic professionals. If there are any additional questions we can answer or steps we can take to make the situation at your father's home right, please do not hesitate to reach out to us. We are here to help! Thank you again and have a wonderful afternoon.

• Review fromHolly C

  Date: 09/10/2024

  2 stars

  Holly C

  Date: 09/10/2024

  I scheduled a service to have my septic pumped. They did not pump it and charged my card on file for services I didn't need, nor did I ever approve. Absolutely crooked and horrible.

  A-Advanced Septic Services Inc

  Date: 09/16/2024

  *****, this review is so important to us. We would like to apologize once again for miscommunication on our part, and we would also like to thank you for giving us the opportunity to work through this feedback with you and make things right. Thank you also for amending your review on other platforms, and for being understanding in this situation!

• Review fromPeggy G

  Date: 08/09/2024

  1 star
  After calling to talk to **** as requested I was told **** was very busy and was unable to take a call. Perfectly fine, when will he return my call.i was told Id need to call **** back. Not my job.if **** wants to follow up as requested by a advanced septic **** can call me. You really need to watch what they are attempting to charge you for. We've caught several charges that did not apply and an incorrect tax rate.Response from the owner an hour ago *****, we are so disappointed by this review. Our mission at A Advanced is to provide the best quality of service to our customers, with transparency in pricing and fair expectations. If you would like to speak with someone about your concerns, please call our office and ask for our Operations Manager, ****, to discuss the situation further. Your feedback is greatly appreciated to help us better serve our community. We hope to hear from you soon. today. You really need to watch what they are attempting to charge you for. We've caught several charges that did not apply and an incorrect tax rate.Response from the owner an hour ago *****, we are so disappointed by this review. Our mission at A Advanced is to provide the best quality of service to our customers, with transparency in pricing and fair expectations. If you would like to speak with someone about your concerns, please call our office and ask for our Operations Manager, ****, to discuss the situation further. Your feedback is greatly appreciated to help us better serve our community. We hope to hear from you soon.

• Review fromYoungyul N

  Date: 06/18/2024

  1 star

  Youngyul N

  Date: 06/18/2024

  A call for not working pump, Technician/sewer pumper came to pump out sewer tank and assed (called) pump is dead on black tar look cover on pump without electronic test. The technician (sewer pumped man) called in another (estimator) next day and he started working on pump taking pictures (model number ..) for replacement pump. A day after on call from him, he is still looking for replacement pump and he did call this replacement will cost thousands of dollars (?).Mean time, I have helping hand from neighbor who has similar problems with pump came by while assessing pump situation, telling that is easy to fix.. ***** minutes work to clean bottom by unscrewing bolts and cleaning screen that was true and pump still running pretty good still (a week). Technician heard what neighbor said, but he did ignore and send another technician to go on hunting new pump 2 days (sound more pay for rare pump). On a call from estimator, I told the pump is working and told wrong call from technician. Such arguable situation, company sent 2 electrician verified pump is fine and working.The company staff's wrong call and such ignorance almost cost me thousand of dollars.My feeling is that they (or company) are good at teasing (or scamming) poorly knowledgeable people. They deserved minus 5* and they charged me $585 for pumping and troubleshooting for $240,

  A-Advanced Septic Services Inc

  Date: 06/19/2024

  Dear ***** Please let us start by saying thank you for taking the time to share this feedback with all of us at A Advanced. We have reviewed your account and are aware that you have a Keen pump installed at your home, which is a much less common pump type than your standard run-of-the-mill septic system pump. We would be extremely grateful for the opportunity to provide you some further education on this pump type including how to maintain them and keep them running for a longer lifespan, as well as make this situation right for you in whatever way you see reasonable. Please give our office a call at ************ and our **************** Team can get you in touch with the foremen who oversee our service technicians so we can answer any outstanding questions you might have.
  
  Thank you again, we hope to speak with you soon.

• Review fromAdam G

  Date: 02/02/2024

  1 star

  Adam G

  Date: 02/02/2024

  This place is past a nightmare. I paid them just shy of $3000 and the issue is worse than it was before.My septic control panel froze in the deep freeze this winter. I called this place in an emergency state (worst decision maybe I have ever made). I specifically told them on the phone it was a panel issue, the panel needs replacement. They sent out guys to pump the tank instead first? These guys did nothing but wash a filter and charge me $325 for a service call. Then they tell me the electricians will show up in a couple days or whenever they can.Next, the electricians show up the following week and say you need a new panel, and they tried charging me an extra $250 service call fee again on top of the $2,101 total to replace the panel. I miraculously was able to get that waived but paid the $2,101 to have them replace the control panel and switch (second mistake on my part). After the panel was installed, I was thinking thank God Im done with them, but no. The panel horn sounds off now every time I use the water. Horn sounding off all day and night long. Fortunately, I learned fast how to disable the horn.Here comes the third mistake. I called them back requesting to confirm the scope of work was handled accurately and to have them check to make sure the panel is installed correctly and to fix the alarm/horn issue, free of cost of course. My previous panel certainly did not have this issue sounding off all the time.They said yes but once again tried to charge me another $250 service call fee, I once again miraculously was able to get that waived. The electricians show up and now say I need new floats which will cost $550, interesting they did not say this when they installed the panel? I agree like an idiot, they install the floats (allegedly), they say it looks good and leave. Less than one hour after they left, the panel horn/alarm starts blaring again. Still in alarm right now as I write this!Zero stars Run from this place, do not walk

  A-Advanced Septic Services Inc

  Date: 02/08/2024

  ****, we are truly disappointed by the feedback you have given us in this review. We are grateful that you are sharing it with us so we can follow up with our team members and grow from this experience. We would like to apologize for any confusion or miscommunication regarding the condition of your system. Our goal at A Advanced is to provide our customers with honest and accurate diagnostics which can occasionally involve multiple troubleshooting steps. We would like to find a permanent solution for the issues you are experiencing with this sounding alarm, please call our office at ************ and ask for our Operations Manager, ****, to discuss your options moving forward and ensure your home is taken care of.

• Review fromBob K

  Date: 08/15/2023

  1 star

  Bob K

  Date: 08/15/2023

  Way over priced and irresponsive manager.Pumping septic tank was done ok but customer service was poor after making 3 attempts to talk to manager about the issues I had never returned my call I'll never use the again!

  A-Advanced Septic Services Inc

  Date: 08/16/2023

  ***, thank you so much for taking the time to leave us this feedback. The system we use records all incoming phone calls and we were able to locate your account and review the phone call you placed to us after service. The *** who took your call is no longer employed by A Advanced, but we will be using this situation as a training opportunity for the rest of our team on how to properly escalate customer resolutions.
  
  We would be grateful if you would kindly give us the opportunity to make this right! Please give our office a call at ************ and we will take the proper steps to make sure your refund request is taken care of, as well as answer any additional questions you may have about work performed during that visit.
  
  Thank you! :)

• Review fromKeri A

  Date: 07/17/2023

  1 star

  Keri A

  Date: 07/17/2023

  Do NOT use this company unless you want them reporting you to the King *** ************ about lies. They are money hungry only. They came out to pump our septic tank and told us we had a cracked pipe. They said they had to do a "stress test" before they could fix the pipe. They said it was leaking water, and they would "investigate" the problem for **** dollars. They then reported this to the health **** who said they would put a lien on our house if we didn't connect to sewer for ****** dollars. We called another company who did a stress test and they ran the water for 30 minutes and said there was no leakage. They investigated the problem for ****** dollars and said the pipe was the only issue. There is a reason this company has to use the letters A Advanced in order to get your business they need to be the first in the alphabet. They certainly don't get business by their reviews.

  A-Advanced Septic Services Inc

  Date: 07/20/2023

  Dear **** Please let us start by saying thank you for taking the time to share this feedback with all of us at A Advanced. Your review has shown us that we failed to fully explain not only what issues we examined when we were at your home, but also what our next steps would have been to provide you with a solution. We would like to ask you for the chance to remedy our poor communication and revisit our findings and county report with you. Please give our office a call at ************ and our **************** Team can get you in touch with the manager who oversees our Compliance and ********************
  
  We can only speak to the experience you have with us here at A Advanced, but during this call we would also like to show you how to look up the public service history reported to the county at your home if you do not know how to already. During our research we found that the company that visited your home after us also filed a report and we would like to help you open a line of dialogue with them about their findings as well.
  
  Thank you again, we hope to speak with you soon.

• Review fromA. W.

  Date: 04/21/2023

  1 star

  A. W.

  Date: 04/21/2023

  ZERO STARS. Advise to stay away. Beware of their scare tactics and high-pressure-salesmanship. I requested an appointment to advise on a pipe I accidentally uncovered but was not on my septic drawings, and to ************. The technicians came the next morning (a Friday), efficiently setup and pumped my tank. Then looked at a pipe and told me it wasn't on my drawings so they couldn't fix it, but it was bad and King ****** Health would show up any minute because of this mess. BUT *I* told them on the phone the pipe wasn't on the drawings, I was expecting them to come with someone qualified to deal with that pipe!!! They filed their pump report, and marked the system as deficient and went away. No one else contacted me that day, which I thought was unprofessional since they made it sound like my system was such a hazard to the world. But not the first crappy contractor I've dealt with, so I decided to move on. Since they had already pumped the tank, I replaced the pipe myself over the weekend so my system wouldn't have a hole in it- problem fixed! When their "expert" finally contacted me, it was for a bid to fix my whole system. I showed him the pipe I had repaired, and asked if they could update their report that the hole was fixed. He said to update the report they would have to run a full test, and do full schematics, and when they test non-conforming systems as old as mine they *ALWAYS* find problems. And he suggested I really needed a new system, and that King ****** would insist on a long list of fixes if they saw what was going on. When I wanted to just get a bid to just test the old system, he said "I guess there's nothing to do here" and left.A short while later King ****** Health DID show up, and saw that there was no hazard and that the problem was fixed and did not make any more demands. I found a different company to test my system, and it performed as expected. A-Advanced was all scare and sales pressure, apparently not interested in doing small jobs.

  A-Advanced Septic Services Inc

  Date: 04/28/2023

  **** and ****** - We have responded to a review of yours on another platform, but would like to go back and reiterate some of our previous comments. At AAdvanced, our main priority is to make sure our customers are happy, healthy, and left with no question or concern about their system. We asked previously that you get in touch with our Operations Manager to discuss your experience with members of our team so we can take corrective action if needed as well as use this as a training opportunity company-wide. We have not heard from you yet, but would be very grateful for the opportunity to repair our reputation and regain your trust. 

  A. W.

  Date: 05/04/2023

  There was only one person I was ever asked to contact after the initial pumping done by AAdvanced. When he showed up on site, and saw that I had repaired the problem pipe myself, he told me that if they were to test the system they ALWAYS found more problems, that *** lead to many other necessary fixes in order to "meet current king ****** requirements" then they'd have to install a new system anyway. I could "save" money by just updating the system. I said that I was sure that my system was grandfathered just the way it was, and that the repair of one pipe seems like too far to need new components to a system that showed no other signs of problems, except for the one - now repaired- pipe. He said there was nothing else to do then and left. I thought that might be the end of it. When I later heard that the report that was filed with King ****** for pumping did not include the fact that the pipe was repaired, I contacted him again, twice. I left a message that I would like the repaired pipe tested. With no response. And after thinly veiled threat of the assurance that they could test until they FORCED the system into failure when that is unnecessary according to king ******, would I choose to pursue any further??When I spoke with the King ****** Health representative, it became clear that the information I had gotten was ***be technically not false, it was delivered in probably as scary and bad a way as possible. Also, as I spoke to other septic professionals later about the scary possibilities originally quoted to me, but with out me ever mentioning the company I heard those things, every other company -- EVERY ONE OF THEM - said something along the lines of -- oh, you talked to AAdvanced. They ALL KNEW that your customers were provided scary stories about the problem and provided big dollar quotes.This is what lead me to want to let BBB know. If the rest of the industry so clearly knows this is the tactic of this company, how come that is not obvious to prospective customers online?

• Review fromCharles l

  Date: 01/18/2023

  1 star
  I have had the unfortunate opportunity to have this company working on my street and septic for 3+ months and I am appalled at the lack of consideration for the community. We have only one road to enter and exit our community, we have been blocked in multiple times without proper notice. This company almost ignores our children as they try to walk to the bus or their homes. There are a few of the workers who seem like they care a bit. But, overall I'm constantly afraid for the safety of my family. This company posted a sign to contact and direct all questions to our manager. So, I do. They hit an old gas line one afternoon and it was super strong. I called the manager to inquire, after correspondence with my manager the worker started to say things like "could have just asked us" I was trying to follow their rules. They appear to be rude and have no respect for the rules.