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Find a Location

Red Head Steering Gears has 1 locations, listed below.

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    Business ProfileforRed Head Steering Gears

    Steering System
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/2015

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Red Head Steering Gears offers re-manufactured steering gears for vehicles.

    Products & Services

    Steering Gears

    Business Details

    Location of This Business
    4302 B St NW, Auburn, WA 98001-1722
    BBB File Opened:
    6/9/2006
    Years in Business:
    39
    Business Started:
    12/1/1984
    Business Incorporated:
    6/3/2005
    Accredited Since:
    4/21/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    15
    Alternate Business Name
    • Red-Head Steering Gears Inc
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Harvey Foster, President
    • Mr. Joel Modin, Sales Manager
    • Mr. Daniel Foster, Office Manager
    Contact Information

    Principal

    • Mr. Daniel Foster, Office Manager

    Customer Contact

    • Mr. Harvey Foster, President
    • Mr. Joel Modin, Sales Manager
    • Mr. Daniel Foster, Office Manager
    Additional Contact Information

    Fax Numbers

    • (206) 364-3534
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I filed a warranty claim for a gearbox of theirs that failed after only 3 or so months and roughly 1000 miles. ********** on 11/27/23). On initial purchase, the core I sent back recieved the full $150 core refund deeming the unit I sent as undamaged. The minute the company saw a evidence submitted video of their product leaking, the instantly said that the steering shaft I used may have damage their product and I may not receive my full $150 core return credit back. I paid $150 to have the warrantied unit shipped to me so that i could swap out their faulty unit with the intent to ship back their faulty unit for my $150 back. I shipped the unit out with absolutely zero damage, I inspected it myself prior to shipping it out. Once they received it, the only gave me a credit of $100 of my $150 and claimed me utilizing a ********** Machine steering shaft caused irreversible damage to their unit. The only evidence they provided was a low resolution video of a gearbox with vice grips attached to the area that was leaking and claiming the shaft caused it. I couldn't see any damage. I had sent back my previous gearbox during the original purchase which was in the same truck with the same steering shaft and installed the same way, and at that time I was given a full core return of $150 effectively discrediting their claim that my Setup damages gearboxes.I also cross referenced with ********** Machine and they expressed that their ************** cannot cause the damage Redhead is claiming happened. They used dishonest and unethical practices to target an item in a video I sent in order to withhold part of my refund. I am only requesting the remaining $50 of my core refund that they withheld.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph G

    1 star

    01/25/2024

    Sent them a steering box to be rebuilt, nothing more. Take out existing and replace it with exactly what you took out but clean and new. When I got the box back I had my truck towed to the shop to have it installed.. ******** calls me and tells me its not original as it was. The steering box had different size steering shaft coming out, a thicker one. The existing hose he took off originally, he went to reinstall it and it didn't fit. I made contact and they told me take it off and send it back. But in the same breath, that they keep extra boxes for emergencies. (But they don't say, we'll send you the new one NOW cause we messed up too save time. Send us the other MISTAKE when you receive it) So now my ALWAYS *********** **** Scout that was towed to the shop for 200$ has 2 options. Sit outside the shop in rain and snow for two weeks till they receive it and send me a new one/ fix their mistakes and send it back.. OR spend another few hundred towing it back and forth I don't have. Had to leave it at shop no choice.. I had to order a new part to adapt to thier mistake wait for it to come. I had to have a power-steering hose made. All to fix their mistakes. They have the audacity to tell me it was a warrantee issue.. Meanwhile the box hadn't even been installed on the truck yet or operated! lol. I think what ****** me off the most was the emails and the lack of accepting that they had messed up just passing of the buck. 80$hose to fix their mistake. 55$ rag gear to fix their mistake.. $585 in storage fees for more then two weeks of taking up shop space to fix thier mistake.. Shoulda just had it towed back home I know .. and a few hundred in extra Mechanic hours trying install something not build correctly "thier mistake" . I wouldn't have a manual can opener rebuilt by these incompetent people. Find another steering box rebuilder their out there.

    Local BBB

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