Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doxo-plus taking money out of my account without my permission; I use the company to pay for my insurance, a one time fee of 5.99, but every month since they have been taking payment, I only authorized it for that payment. They only refunded May payment; I want the pass payments that was not authorized by me.

  

  Business Response

  Date: 05/20/2025

  Hello Ms. ********************** apologize that your experience with doxo did not meet your expectations. We appreciate you bringing this to our attention, please know we're reviewing this internally with our team to help improve our service going forward. 
  
  To clarify, on December 12, 2024, when you made a payment to ***********************************************************, you selected the option to subscribe to doxos Premium monthly plan for $5.99 each month.  This subscription waived the transaction fee associated with your payment and also provided access to valuable financial protection benefits.  These included up to $1M in identity theft protection, coverage for late and overdraft fee, and Credit score protection - features designed to give you added peace of mind and security while managing your bills. For your reference, weve attached a screenshot showing the checkbox that was presented during the payment process. 
  
  A member of our leadership team spoke to you on May 20, 2025 to explain the monthly subscription and confirm resolution. A follow up email was also sent to ensure your concerns were addressed. We hope this resolved your issue, but if you need further assistance, please dont hesitate to contact our team here: *******************************************************
  
  As a reminder, doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. Weve helped over ten million doxo users across the US pay more than ******* billers.  If you decide to return in the future, wed be happy to welcome you back. 
  
  Sincerely, 
  doxo User Support 
  
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bill from ***************************** in ******* *******. I paid it through the portal given in the email, and somehow ************************** became involved in the payment chain. I have received email "reminders" of the now-paid bill weekly or so for months. Mountain Lakes does NOT use DOXO but apparently their billing company MIGHT have some connection. I have deleted my account with ********************** and hope that this will be the end of their nagging communications about a PAID bill.

  

  Business Response

  Date: 05/19/2025

  Hi ****, 

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to clarify and assist. 
  
  To confirm, you made a payment using doxo on February 12, 2025 to ***************************** in the amount of $30.00. The payment was delivered to the ****** by February 24, 2025, and cashed on February 26, 2025.  You successfully logged into your doxo account on May 12, 2025, to cancel your account, which has since been deactivated. 
  
  doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. Users are also able to manage their due dates with free **** reminders and track payments made with or without doxo. When your February payment was submitted, you also scheduled bill pay reminders. These reminders have been disabled since your account is no longer active.  
  
  To ensure transparency, we clearly state throughout the payment and account set up process that doxo is not an affiliate of ***********************  These disclaimers are intended to help users understand that while payments can be made to this ****** through doxo, we are not directly connected or endorsed by them. Ive included a screenshot of the payment process for your records. 
  
  If you have further questions or would like help managing future bills with doxos secure tools, our User Support team is here to help.  You can reach us here: *******************************************************
  
  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30 2024, I did a ****** search to pay my Quest Diagnostics bill of ******. The first result for "Quest Diagnostics Bill **** was Doxo, which I thought was a legitimate third-party payment gateway. I paid my bill right away and it was processing until December 5, 2024. After a few months, I kept receiving bills from Quest, some of which I was able to pay them directly. And after all these bills the amount of ****** was still pending. When I reached out to Doxo for help, they had a customer service agent help me track my ********************** with Quest diagnostics via a conference call. It was noted to me that I got 1 digit wrong as a mistake and to rectify the situation, they would be sending a receipt as Quest Diagnostics was able to find the amount. However, the receipt provided to me by Doxo was illegitimate. It was a screenshot of a ********* Word file including the squiggles of misspelled words as well as the logo for Copy and Past. As of today, May 5, 2025, I received another bill from Quest that I have to pay before it hits collections. Doxo is a scam and misrepresented itself as a payment partner (per the call with Quest Diagnostics, they declared that Doxo wasn't a partner). I would like a refund of what I paid.Attached are screencaps of the transactions as well as proof that I paid my other Quest Diagnostic bills.

  

  Business Response

  Date: 05/07/2025

  Hello ******, 
  

  Thank you for sharing your concern and allowing us the opportunity to respond. 
  

  We want to assure you that doxo is a legitimate company. To date, we have helped over 10 million people pay their bills from a single, secure account. 

  To ensure transparency, we clearly state throughout the payment and account set up process that doxo is a secure all-in-one service and that doxo is not an affiliate of Quest Diagnostics.  These disclaimers are intended to help users understand that while payments can be made to Quest Diagnostics through doxo, we are not directly connected or endorsed by them. We have attached screenshots of the payment flow to show these disclaimers. 
  

  The information regarding the payment you shared is correct. The payment amount was $102.49 with an expected delivery date of December 5, 2025. This payment was delivered electronically, therefore the proof of payment is different from a normal cashed check. This method of payment is fast and successful if the billing information provided for the payment is correct. In this case, the account number you provided was not valid which delayed proper posting of the payment. 
  

  When this issue was brought to our attention on March 13, 2025 we had a three way conference call with the ****** and you. We provided the proof of payment and you confirmed that you had entered the incorrect billing account information. The ****** informed both you and doxo that their research into the issue would take about 30 days. We attempted to follow up with them on May 7, 2025, and they would not discuss the issue with us without you on the line; this is very common for billers. We contacted you on May 7, 2025 with the hopes of doing another three way conference call, however, you refused and mentioned you no longer needed assistance. 
  

  We remain committed to helping resolve this matter between you and Quest Diagnostics.  If you would like to proceed or require further support, please reply to any of our support emails or contact us using the information on this link: *******************************************************
  

  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 9th, 2025 and April 23, 2025 there was an $100 debit from Master Card ending in 7632. The ******************************* says they have no payments from me ****** ********. When I call the number listed in ****** for Doxo it goes to a voicemail of an individual ************ named ******* *********. I would like all funds besides the $4 per transaction fee, returned to my card.

  

  Business Response

  Date: 05/06/2025

  Hello ******, 
  

  Thank you for bringing this matter to our attention and providing such detailed information. We appreciate the opportunity to clarify how doxo works and to confirm this situation has been resolved. 
  

  Our records show you made two separate payments to the *******************************. During the payment process, doxo walks users through several steps to confirm the expected delivery timing. Your first payment was scheduled for delivery on April 22, 2025 and the second May 6, 2025. Neither payments had been cashed by the ******. 
  

  On May 1, 2025 a member of our User Support team reached out to you regarding these transactions. At your request, we placed a stop payment on both payments and issued full refunds, including the fees collected for this payment. A confirmation email detailing these actions was also sent to you. 
  Wed like to clarify that our User Support number is ************.  The information you posted had the incorrect area code. Our team is available Monday through Friday from 5:00 AM to 5:00 PM PT via phone or live chat at the following link: *******************************************************
  

  As a reminder, doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. To date, over ten million doxo users across 97% of U.S. zip codes have paid bills to more than ******* billers, all in one place with a single, secure login. We hope you give us another opportunity to help pay your bills. 
  

  All the best, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid an invoice from ********* by using Doxo website (for the first time) on 2/10/2015 Ameripath invoice from November 2024 for cancer lab tests was $144.00; When I received my bill, I paid online using Doxo. Doxo added on a fee for a total of $151.24 which I paid by credit card using Doxo's website.********* kept sending me unpaid balance notices. I reached out to Doxo Support. Doxo Support claimed they sent the payment to Ameripath. Set up conference call between Ameripath and Doxo Support. Ameripath said Doxo never sent them any money for my bill. Doxo Support kept sending me emails asking me for status update (????). I disputed with my credit card vendor ***********. *********** gave me a $151.24 credit on March 24th, 2025. I paid Ameripath invoice by telephone as it was very overdue by that time. Today, April 15th, 2025 *********** charged my account for the ****************** $151.24 AGAIN. So, in essence I paid Doxo once for my Ameripath bill and then I paid Ameripath directly because Doxo failed to pay ********* on my behalf after I paid Doxo $151.24 to cover my $144 Ameripath invoice.I am a senior with cancer. Doxo is a scam. They collected my money for Ameripath plus a fee and Doxo failed to perform the payment service to Ameripath. This is illegal and crooked of Doxo.

  

  Business Response

  Date: 04/25/2025

  Hello ******, 

  Thank you for contacting doxo regarding the payment you made to Ameripath on 2/8/25 and giving us the opportunity to explain what happened. 

  First, we are sorry to hear about your diagnosis and wish you a smooth and speedy recovery. 
  

  doxo is committted to transparency throughout the payment process. Users are guided through several clear steps confirming payment timing, any associated fees, and how to pay for free using a linked bank account. If youre interested, you can access your doxo Wallet to activate FREE payments to any of your billers: ***********************************************

  We can confirm the payment did go to Ameripath as you requested. Weve provided a copy of the cleared check to you on March 25th. After further investigation into your concern, we believe you meant to pay Quest Diagnostics - Ameripath - Lab Code AMP. 
  

  A dispute was filed for this transaction with your credit card company.  Its common for credit card providers to issue a temporary credit during their investigation.  In this case, *********** ultimately determined the payment was in fact legitimate and reversed the credit.  
  

  As you mentioned, weve been working with you directly to resolve this issue. We completed a conference call with Ameripath on 3/24/25 and remain in active communication with them on your behalf. Our Support team will reach out to you today with a brief update. Our goal is to work with the ****** to ensure this is resolved and that a full refund is issued.
  

  We apologize that your first experience with doxo was not ideal. doxo is an all-in-one payment system that allows users to pay all their bills from a single, secure account for free via a linked bank account. To date, over ten million doxo users across 97% of U.S. zip codes have paid bills to more than ******* billers, all in one place with a single, secure login. We sincerely hope you give us another opportunity. 
  

  Thank you, 
  doxo User Support
  

  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23217335
  
  I am rejecting this response because:

  - intended recipient ************** says they NEVER received payment from DOXO.

  - I paid both DOXO and AmeriPath (when DOXO failed to pay AmeriPath).

  - note that DOXO did not pay ********* UNTIL I complained to DOXO and opened a DOXO Customer Support ticket

  And I am still without the $151.24 I paid DOXO and without the $144.00 I eventually had to pay personally to AmeriPath.

  I remain convinced that I have been bamboozled by DOXO and they DOXO is a scam.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/06/2025

  Hello ******, 
  

  We want to assure you that doxo is a legitimate company. . To date, we have  helped over 10 million people pay their bills from a single, secure account. 

  Our Support team contacted you on May 2, 2025, to confirm the payment investigation with *********. ********* has informed us their research could take 1-2 weeks to complete.
  

  To recap the payment details:  You requested a payment in the amount of $144.66 be sent to AmeriPath on February 8, 2025.  doxo sent this payment using check #******* that was cashed on February 28, 2025.  Using the billing account number you provided, ********* is currently researching where they posted the payment.  This issue is with the ****** and doxo is working with them to ensure you are fully refunded. 
  

  We will stay in contact with you and ********* until this issue is resolved. If you have further questions, please contact us at ************ or reply to the Support team email. 
  

  Sincerely, 
  doxo User Support 
  

  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The above company I had used for a 1x payment of a toll that they did not pay, I canceled immediately in June and the agency switched the communication from doxo to doxoplus and proceeded to charge my bank $5.99 a month for 10 months. The representative ****** attempted to justify this action by saying it a slow pay off of a toll payment. In checking the toll payment, it was never paid by the company and I was fined. With that being said I requested all 10 months of my money back and they only refunded me $23.00

  

  Business Response

  Date: 03/18/2025

  Hello ****,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill payment service, doxo enables consumers to efficiently manage all their bills in one user-friendly location. Throughout the payment and account setup process, we clearly emphasize our third-party status by including the following disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  

  Regarding your case, our records show that on June 13, 2024, a payment was scheduled to Drive EZ Maryland - Notice of Toll Due via doxo. The expected delivery date for this payment was June 24, 2024. This payment was sent by check and cashed on June 26, 2024. Attached is the proof of payment. A confirmation email, including payment details and the option to cancel if needed, was sent at the time of scheduling.
  

  Regarding your doxoPLUS subscription, this was enabled at the time of your payment request on June 13, 2024. doxoPLUS helps organize all your bills in one place, providing benefits that can help address common financial issues such as late fees, overdraft fees, credit costs, and identity theft. You can cancel your subscription at any time by logging into your doxo account.
  

  According to the information you provided to the BBB, our records show that you contacted doxo Customer Support on March 13, 2025. Our customer support agent assisted you with canceling your subscription, resulting in a four-month refund per our policy.
  For further assistance, you can reach doxo's Customer Support team through our online chat at ******************************************* or by calling **************. Our team will be happy to assist you.
  

  Thank you,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When paying a toll bill with the Wdot it linked me with doxo, I made the payment and the fee they charged which was higher than the toll bill. And a month later I received a late payment bill again from ****. After contacting doxo they said they sent my payment to the wrong payment number and couldn't help me and ***** said I still owed the toll bill plus a late fee so I paid it again with wsdot on phone. The second bill I received had a warning about doxo! Now I wonder about the information I entered with this company

  

  Business Response

  Date: 02/20/2025

  Hello *****,
  
  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill payment service, doxo enables consumers to manage all their bills in one user-friendly location. Throughout the payment and account setup process, doxo clearly emphasizes its third-party status with the following disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  
  According to your selection in our bill pay application, doxo sent a check payment to ***** Good To Go! on December 9, 2024. A confirmation email with a payment summary was sent, including an option to cancel if needed. Please note that doxo processes payments based on the information provided by the customer.
  
  Our records show that you contacted doxo Customer Support on December 30, 2024. We are escalating your case for further prioritization and will provide updates as they become available. For additional assistance, you can reach our Customer Support team via online chat at ****************************************** or by phone at **************.
  

  Thank you,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doxo impersonating my water place website now I have to wait 2 days to get water

  

  Business Response

  Date: 02/13/2025

  Hello *******,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill payment service, doxo enables consumers to manage all their bills in one user-friendly location. Throughout the payment and account setup process, doxo clearly emphasizes its third-party status with the following disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  
  According to our records, you requested a payment to Consolidated Rural Water District #4 through doxo on February 12, 2025. This payment was subsequently canceled and refunded to you on the same day. Attached is the refund receipt for your reference. Please allow 3-5 business days for the funds to reflect in your account.
  
  Additionally, we do not see any prior contact from you regarding this matter through our Customer Support team. The ********************** is not the appropriate forum to resolve individual payment issues. For further assistance, we encourage you to reach out to doxo's Customer Support team via our online chat at ******************************************* or by calling **************.
  
  Best regards,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doxo has been collecting payments for medical practices that have nothing to do with them. They take the patients money and keep it. Never giving it to the medical practice and leaving the patient to have to pay twice. Doxo does not return phone calls from practices. I am the manager of one of the victim practices see that they are being sued by the federal government for the same thing. This company should have an F rating on BBB. Just ****** it it's all over the news.

  

  Business Response

  Date: 02/14/2025

  Hi ****,

  As an independent bill pay company we simply remit payment on behalf of our customers to the providers of their choice. The same as bank bill pay. Its clearly stated throughout the payment process, that doxo is not affiliated or endorsed by your company. In fact, doxo has remitted 247 payments on behalf of doxo customers to ******************************** since December of 2020. If you have concerns with any payments made, we are happy to work through those details. 

  
  All payments issued by doxo have been successfully received and deposited by *********************************
  ******************************** first contacted doxo on February 11, 2025. Our provider support team spoke directly with **** to address his concerns. They worked to clarify any misunderstandings about our platform and explain our services. **** then asked to speak with a supervisor. Later that afternoon, a supervisor tried to call ****, leaving a detailed voicemail with contact information for a follow-up. However, **** has not returned the call or made any further attempts to reach out to doxo.

  
  We are convenient based and aim to make the process of paying monthly bills as simple and accessible as possible for customers.

  
  We are happy to discuss the misconceptions you have about our business.
  Please contact *************************************************************** or call **************, option 2.

  Customer Answer

  Date: 03/03/2025

  We would like them to remove our copyright and trademarked name from their website and stop taking payments on our behalf.

  

  Business Response

  Date: 03/19/2025

  Hi ****,

  doxos agreement is with the user/mutual customer. ********************** is making payments on the users behalf not the business. 
  
  The doxo directory is built by users.  A doxo user added you and to ensure customers have the largest directory to pay their household bills, businesses are not removed. The doxo directory works the same as yelp with publicly available information.
  
  A doxo support team supervisor tried to reach you on February 11th to address your concerns, but they didn't receive a call back. If you want to continue the conversation, please get in touch with them at ***************************************************************.
  
  

  
  

  Customer Answer

  Date: 04/04/2025

  Stop taking payments for our patients and remove our name and logo from your website.

  

  Business Response

  Date: 04/16/2025

  ****, 
  
  New **************************** was added by a user who wants to use *********************** all-in-one bill pay capabilities to manage their list of billers, track due dates, and/or pay their bills. The Directory profile is used to ensure users are always paying the right party, and to ensure each payment is tracked and delivered accurately.  Removing your location from the Directory is not an option.  doxos Directory works similar to yelps or Googles.  You are unable to remove a profile on these platforms because they support the consumer experience, providing them with options. 
  
  Almost 70% of the users that pay ******************************* also pay other billers in the doxo Directory. The doxo Directory is the largest in the nation and is the foundation of doxos consistent, secure bill pay solution for the user. 
  
  We can confirm, your logo is not listed on doxo. 
  
  Sincerely, 
  doxo ****** Support 
  
  
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22926347
  
  I am rejecting this response because:

  You are not authorized to use our trademarked and copywritten name and logo. We have also not received a single payment from your company.  Instead patients call us upset because they have to pay us as well as you because you will not send the payment to us.  I see that you have several legal cases pending against you for the same situation.  This should be straight forward on your part.  We are NOT authorizing you to take payments on our behalf and request to be removed from your website.

  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 04/29/2025

  
  Hi ****,

  We have been attempting to work with you since February 11, 2025 to gather more information which you have been unwilling to provide. Today I contacted your customer service and confirmed ************* ****************** received and posted at least two different payments. Ive attached the proof of payment for the customer I believe you were concerned about based on the amount of $36.23 you entered with the Better Business Bureau. 

  doxo is not taking payments on the behalf of *********************************  doxos agreement is with the user.  ********************** works directly with users to allow them to pay multiple billers using a single account. As mentioned several times during the payment process, doxo is not affiliated with *********************************  Ive attached a screenshot of what users see when submitting a payment.  I also confirmed this with ******* F today during a brief phone conversation. 
  

  As mentioned previously, doxo is not using your logo.  Nominative Fair Use allows doxo to use names as identification and does not imply endorsement or affiliation.
  Please send doxo users directly to our User Support team: ************************************************************;
  

  Sincerely, 
  doxo ****** Support
  

  
  

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 22926347
  
  I am rejecting this response because: *********** name and logo need to be removed from your website.  We do not wish to accept payments from you. This is in line with what the ************************ has also instructed you to do.  It's not that hard.  Remove us.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOXO has sent a false statement to my provider stating that I made a NSF payment of $73.84. In June or July 2024 I went on their website to make a payment to ************** For Sports Medicine but never authorized the payment due to the imposed fees. I instead made the payment to what i thought was *********************** directly but it was the wrong entity (see receipt). Doxo sent a ficticious statement to this company and I was imposed a $50 NSF fee. I contacted my bank and there are no records that said payment was ever remitted to my bank account. I am still receiving invoices for the returned check fee. DOXO needs to clear this up immediately. I am able to obtain and submit bank statements if necessary.

  

  Business Response

  Date: 02/11/2025

  Hello ****,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill payment service, doxo enables consumers to manage all their bills in one user-friendly location. Throughout the payment and account setup process, doxo clearly emphasizes its third-party status with the following disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  

  Please note that doxo does not report *** fees or any other payment-related information to your ******. Upon reviewing your account and the documentation you provided, we noticed a statement indicating an "*** Reversal of Payment due to returned check" on November 16, 2024, and a "NONSU *** charge - Units 1.00 for $50.00" on January 30, 2025.
  

  The check doxo was requested to be sent to Chicago Center for Sports Medicine & Orthopedic Surgery on June 11, 2024, cleared our bank on July 10, 2024. Attached is a copy of the cashed check. Since the check was successfully cashed by ********************************** & Orthopedic Surgery, the *** fee charges are unrelated to doxo.
  

  We recommend reaching out to ********************************** & Orthopedic Surgery directly and providing them with a copy of the cashed check for further clarification.
  

  Additionally, based on the information you provided to the BBB, our records show that you have not yet contacted our Customer Support team. The ******************** is not the appropriate platform for resolving this matter. For assistance, doxos Customer Support team is available via our online chat at ******************************************* or by calling **************. They will be happy to assist you with this issue.
  

  Thank you,
  doxo Customer Support