ComplaintsforEvents & Adventures

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a membership to events and adventures on May 17th. Since then there have been no events that are accessible or available. Theyve filled up, been cancelled, or are in the other side of the metroplex that make it impossible to get to with traffic. I would like a refund of my $2275. Its absolutely falsely advertised. I will continue to file these complaints until we can reach a resolution.

  

  Business response

  07/09/2024

  ************ signed up for a 12 month membership with us on 05/17/2024. We have requested for her Event Manager ***** to reach out and help resolve the issues she has been experiencing with events. We would be happy to do what we can to help her attend more events in her area.  
  ************ did request to cancel her account with us, however she is outside of her cancellation window and her balance does remain owed. She sent in a cancellation request on 6/10/2024, but would have needed to cancel by 5/22/2024 to be considered valid for a refund.
  

  Customer response

  07/09/2024

   
  Complaint: 21912458
  
  I am rejecting this response because:

  I cancelled after less than a month and paid for 12 months. There is no balance owed. I pair $2275 up front for ************************************************* the months after cancellation. Your monthly dues are only $150, you owe me $2125. Ive have never been able to attend an event. YOU ADVERTISING TO INITIATE SIGN UP WAS GROSSLY OVERSTATED. And my account wasnt even active for the first 3 days. I was having trouble with my sign in. This is unbelievable. I will be contacting a lawyer and the local news station. Thank you. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi I responded to an online ad and was told they would call me to provide more information about their service. They emphasized that I needed to be stationary during the call for my "safety." On the scheduled day, I received a text confirming my readiness for the meeting and was informed that a Zoom call was necessary to screen potential members.During the Zoom call, which was recorded without my consent, the representative described Events & Adventures and, within 20 minutes, signed me up, assuring me that I had 30 days to decide on my subscription. She charged me $200 and conducted a credit check.I was under the impression that I had 30 days to cancel, but it turns out their cancellation period is only 3 days. After a few weeks of no engagement, I contacted them to cancel my subscription. Despite multiple correspondences, I received uniform responses. Eventually, I got an email offering to pause my subscription or settle for $2600 on a remaining balance of $3155, payable in 1-3 installments.I have not used or received any services to justify owing such an amount. I contacted them within a few weeks of signing up. When I called the company, I was connected to the *********************** and spoke with *******, who claimed he couldn't cancel my account but could stop automated payments and send invoices instead. Today, I received an invoice for June.I want to cancel my subscription completely, my profile to be deleted and I am not willing to pay anything else as I have not even attend one single event.

  

  Business response

  06/14/2024

  **************** signed up for an 18 month contract term with our company on 05/14/2024. All
  new members meet with our Membership Representatives via a Zoom call. The calls are
  recorded simply for training purposes, after 30 days they are deleted from our records.
  We ask that they are stationary to ensure they arent driving while using their phone, the
  request is for their safety. They discuss the services our company offers, as well as the
  potential members interests to ensure that they align with our companys standards. If
  our Membership Representative finds the new member to be a good fit they offer a
  membership for them to accept or decline. Her initiation payment of $200.00 was to start
  up her membership with us, this was not a fee for a credit check on her.
  Our cancellation policy is very clearly written on our contract, and we require a signature
  directly beneath this to draw the signers eye to this policy. We understand how important
  t
  his information is and hope that all new members take the time to read it through so
  t
  hey understand what they are agreeing to.
  As **************** signed our legally binding agreement and she is past the cancellation
  deadline, we suggest she continue to work on her account balance with our Resolutions
  Specialist. She can reach him via email at *************************************** or at
  **************.

  Customer response

  06/27/2024

  Thank you for your response and for the information regarding my case against Events & Adventures. 
  
  I am disappointed to learn that my case has been closed as "Assumed Answered" due to the consumer response timeline being passed. I would like to formally request that my case be reopened for further review. 
  I have previously provided the necessary documents for your review, but I would like to reiterate and emphasize the key points of my dispute: 
   1. **Miscommunication**: During the Zoom call, I was informed that I had 30 days to decide on the membership, contrary to what is now being stated. 
  2. **Video Review**: I was told that the video recording of the call would be reviewed, but now I am informed that it has been deleted after 30 days. This raises concerns about the accuracy and reliability of their records. 
  3. **Misrepresentation**: I feel that the services offered were misrepresented during the initial meeting, and the membership did not align with what was promised. 
  4. **Efforts to Resolve**: Despite my attempts to resolve this issue directly with Events & Adventures, I have not received satisfactory assistance or a resolution. 
  
  I kindly ask that my case be reconsidered in light of this information. If there are any specific documents or further details you need from me, please let me know. Thank you for your attention to this matter. 
  

  
  

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Events and adventures is a scam company. I was paying $150 for virtual services during covid! If was not worth the expensive price and they have me now in collections. I would like to be exonerated from this collection because this company does not deserve my money. Bad business practice. People should be able to cancel service without penalty!! My monthly payments were never reported on my credit and all of a sudden I am in collection from this company!! Events and Adventures NEVER reached out to me about payment. It is a dating platform reporting to people credit! I signed up in covid the erroneous payments were not worth the virtual things. This company is a scam

  

  Business response

  06/14/2024

  ****************** signed with Events and Adventures back on July 20th, 2020 for a 24 month
  membership for a largely discounted price. We did not hear anything from **************** in
  regards to wanting to cancel her membership. **************** did file a bank dispute on one of her monthly payments for 01/20/2021 of her automatic monthly payment so we moved
  her account to invoicing as a courtesy.
  Below is our cancellation policy that ****************** signed her agreement to on her contract:
  The last payment we were able to successfully collect from her was on 12/20/2020. We
  had sent her invoices and past due notices to both her home address provided on the
  agreement as well as via email. Included are the notices sent. We did not receive any
  communication from **************** from the attempts we made to make contact. After 90
  days without payment her account was sent over to our third party collections agency
  KeyNote Consulting. As her account has been with collections for a number of years, she will need to reach out
  to them to settle this account. Keynote can be reached at **************.

  Customer response

  06/14/2024

   
  Complaint: 21774953
  
  I am rejecting this response because: they use aggressive sales techniques to have people sign up and force me that if I didn't buy the package in that meeting I would loose the sale. No other subscriptiom company put collection of people's record. This is bad business practices with aggressive sales techniques to ruin people. I'm not paying $77 dollars per month to attend a zoom meeting since this was in covid time and I didn't feel comfortable meeting in person. This company is a scam and the devil. NOT WORTH IT!! I will be disputing it off my credit. Filth company 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Unethical selling technical to get me sign a contact different of what was discussed during the video call, now that i try to cancel they are trying to s**** me up

  

  Business response

  05/23/2024

  ****************** with our Membership Representative over Zoom on March 13th, 2024 where the details of the club were discussed.  Once both parties agreed the club was a good fit for ****************** a membership agreement was sent over to ****************** to review and sign.  There are no timeframes on how long ****************** was given to review the agreement. The agreement was signed by ****************** on March 13th, 2024. Per the legally binding agreement he has 3 days to request cancellation on his account to receive a refund. We did not receive a cancellation request until 05/02/2024, he would have needed to cancel by 03/16/2024 to be considered valid. 
  
  ***************** has been in contact with our Resolutions Specialist trying to resolve his account. We recommend that he continue to discuss his options with them moving forward.
  
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A couple of months ago, I signed up for Events and Adventures. The person who talked to me about the club was really nice and very helpful. However, she never mentioned that I had only 3 days to cancel. She also didn't tell me that if I canceled after that period, I would still have to pay for 18 months. Recently, due to health issues and having to relocate, my budget has changed drastically. Despite canceling my membership, they are still making me pay every month. This is horrible business practice. They don't explain how things work in case of emergencies or other unforeseen circumstances. I tried to cancel when my medical issues began. This is insaneI can't afford to pay that.

  

  Business response

  05/23/2024

  ********************** signed up for an 18 month contract term with us on 03/18/2024. Our cancellation policy is listed clearly on all of our agreements, we require a signature to be placed below this policy to draw the members attention to this section. We expect that all of our new members are reading through our company guidelines and policies before signing their agreement to them.
  
  Our Resolutions Specialist has reached out to ********************** requesting medical documentation on 05/15/2024. At this time we have not received anything back, we are waiting for this to review her account again to go over the option of closing out her account. We urge ********************** to get this documentation over to our ********************** as soon as possible so that we may process her account accordingly.

  Customer response

  05/23/2024

  They might have the signature beneath it but it's hard to read and comprehend a legal document when you're being rushed by a recruiter. I have yet to see my doctor so I don't have the documentation yet. Once i have it I will send it. 

  Customer response

  05/23/2024

   
  Complaint: 21706897
  
  I am rejecting this response because: I was not allowed the time I requested to read over the contract over. I asked for a couple days so I could pay and read the contract and the person I spoke to was like, "ask a family member for the money" and "I wont be able to get you the same deal if you don't sign right  now". 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for Events and Adventures at the end of February. I had been attending events. However, I have recently experienced a major and disruptive life event. My grandmother's disability has dramatically worsened and she needs daily care which I am currently providing. I did not anticipate this happening as her condition had been stable for years. I reached out on May 5th to request a "freeze". I explained that I can't afford this right now nor do I have the time to drive an hour (after over an hour) into the city since I'm unexpectedly taking care of my grandmother. *************************** responded to my freeze request and explained that I still had to pay throughout the freeze. I asked if there any way to do some sort of financial freeze in order to delay payment and services until this emergency was over. I was told by *************************** to contact the accounting department. She did not give me their information initially she told me to look for the information myself in the confirmation email I received (months ago) when I first joined. I sent the email to the wrong place as the result and then she decided to send me the correct email address. At this point, I want to cancel the service. I was told in the initial interview that the contract could be canceled due to moving, major financial/life events, or disability. The interviewer made it seem like E and A would offer ***** in case of emergencies and that was the main reason why I was okay with signing. I feel like I was lied to just to get me to sign this predatory contract. Due to my grandmother's disability, I am no longer able to participate or really even afford this service. I am not seeking a refund, just cancellation. Right now, the only solution being offered is to continue paying but to extend the time I would be paying across. If anyone sees this who may be interested in signing up for E and A, I highly recommend that you find another group to join.

  

  Business response

  05/23/2024

  ********************* signed up with our company on 02/24/2024 for a 18 month membership term. We received her cancellation request on 05/07/2024, our Resolutions specialist reached out to her via email to go over the options available to her to close her account out. Since ********************* was past her 3 day cancellation period and would have needed to cancel by 02/28/2024 in order to receive a refund her balance does remain owed. 
  
  Our Resolutions Specialist reached out to ********************* on 05/07/2024 where he offered different options to close her account. They are discussing a potential medical cancellation on her account currently, she will need to continue speaking with them regarding her account.
  
  

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for a trip to ****** in 2020. The trip was put on hold because of COVID. When I wanted to go on the trip in 2022, I had to pay more money for the plane ticket on top of what I had already paid. Four weeks before the event, they told me I could not go because I did not have a COVID vaccination. Even if I wanted to get the vaccination, this would not have given me enough time to get both shots before the trip took place. In addition, even though there was a waiting list of people for my spot, they refused to let me give my spot to one of the people on the waiting list. I had travel insurance but it only covered $500 of the $5000 I paid for this trip that E&A refused to let me attend or let someone else take my place. I am requesting $4500 back from what I lost. I have already tried to reach out the owner but he refuses to answer or return my phone calls or emails. In addition, after this happened E&A canceled my lifetime membership because the events manager was angry with me that I would not go to a New Years Eve party. I would like that money back as well since I paid for a lifetime membership that was taken away for no good reason.

  

  Business response

  05/20/2024

  **************** was an ongoing member with our company, she renewed on
  04/22/2020. Our Trips Manager ****** handles any and all things trips related. Below is
  what his response in regards to her trip complaint:
  Our Greece trip was moved from 2020 to 2022 due to the Covid Pandemic, which Events &
  Ad
  ventures has no control over . Events & Adventures also has no control over what
  restrictions during a pandemic any country wishes to require to gain entry into their
  country or to major travel providers like airlines or cruise ships. This is why we not only
  stress to our members to get proper travel Insurance, but offer many on-line video chat
  t
  alks on how to get good comprehensive and substantial travel insurance.
  Our Trip's Waitlists only indicate that a member has an interest in a trip, And cannot tell
  y
  ou if the member has the full trip funds available or if they have the time free to join a
  t
  rip for a last minute cancellation.
  An
  d while the owner of Events & Adventures may not have emailed, The ****************
  The Trips Team and the Local city Event Manager has a long list of email correspondence.
  Our policies regarding our trips are very clearly outlined in the trip details on each of our
  t
  rips. There is no refund owed to **************** regarding the Greece Trip.
  Regarding her membership cancellation, **************** has created her own
  competing company that has very similar events to Events and Adventures. Because Ms. ********** was a former employee as well as a host, she had signed a Non Compete Form.
  We also have had previous issues with her as a host that raised concern for us and our
  organization. Her Event Manager ****** sent her a detailed email on 07/11/2023
  explaining all the reasons why we chose to terminate her membership with our company.
  On her legally binding contract it states our right to cancel a members membership: ******************** is not owed any refund from our company

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had placed a formal request with the accounting department on 3/2/24 to get a refund of $708 worth of credits that are sitting in my account. I have recently started a new job and don't see having time in the near future to be able to use those credits. The accounting department responded that it would be a lengthy process to refund the money, however it's been over a month and I have not heard back or seen anything from them. I sent a follow email asking for an update, stating that it's been a month on 4/2/2024 and have not received any response when they responded the same day for my original request.

  

  Business response

  04/12/2024

  **************** has accrued Host Credits with our company for hosting events for other members over the years. We have received the request to cash out her credits via check.  A check will be mailed out to ***************.

  Customer response

  04/12/2024

   
  Complaint: 21533094
  
  I am rejecting this response because: It has been a month and a half and have asked for an update or time line and have not received that information back.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/24/2024

  Check # ***** for the total of $708.00 was mailed out to **************** on 04/12/2024. The check may arrive between 7-10 business days, once we mail it we have no control over how quickly **** gets it to her house.

  Customer response

  05/01/2024

   
  Complaint: 21533094
  
  I am rejecting this response because: It has now been 2 months since I reached out for a refund.  Once they said the sent a check, I realized that my old address was in their system and the *********** is no longer forwarding my mail so the check would not have been delivered but would have been returned.  It's been almost 3 weeks since they claim to have mailed the check for the full amount, which by the way they told me they couldn't do in the first email response.

  Sincerely,
  
  ***********************

  Customer response

  05/07/2024

  New address of ************************************************** was provided to Events & Adventures  on 4/16, by both emails and by changing my address on the main page.

  

  Business response

  05/31/2024

  We mailed the check to her before she called to change her address.  That is on her for not giving us the new address ahead of time.  She can't demand something, then it be done in a timely manner and then call after because she made an error and demand again.  Like any other business, we waited until the check was returned to us as it is not our fault she did not inform us of the move.  We just received the check back at the end of last week.  We can not stop business as usual because of her error. When our employee that goes to the post office goes again we will have her drop that check in the mail to the new address.   She needs to wait.  This is getting ridiculous that she's even allowed to harass us and that you guys are letting her.  We pay you guys for a service. We will not be responding to any more of her BBB complaints.

  Customer response

  06/03/2024

   
  Complaint: 21533094
  
  I am rejecting this response because:  I would agree that this is ridiculous, especially  since they won't respond to emails.  Any reputable business  would resolve the issue in a timely manner, even if that meant putting a stop on a check and sending a new one.  I didn't involve the BBB until it took over 2 months and still hadn't received  the check or response from them.  They claim to have mailed the second check the week of May 6th and still has not arrived, going on4 weeks.   That is now over 4 weeks since they were told to send the new check when the address was updated. And since they have put money back into my account previously, I assumed they would add it back that way not send a check.   I
  
  Sincerely,
  
  ***********************

  

  Business response

  06/18/2024

  Our company has been in contact with **************** via email since this began. I have attached an email string of our correspondence with ****************. We have re-mailed out her check multiple times, and worked with her to get this delivered so that this issue can be resolved. Like other businesses, we have no control over the postal service, we can notcontrol when a letter is delivered or returned to us. *************** did not give us the correct address from the beginning when the check was mailed on 4/12/2024. **************** emailed us on 04/16/2024 with her updated address. We received the check back and mailed it back out the week of 5/6-5/10, she was informed of this on 5/13/2024. She then emailed us again letting us know that it showed as delivered but it wasnt in her mailbox. The post office stated that it could be lost. Again, Events and Adventures has no control over the post office and does not hold any liability to their delivery abilities. As a courtesy we have given her the option for us to do a stop payment on the check that the post office lost, not Events and Adventures, which would come with a $35.00 stop payment fee and get a new check mailed out right away OR we can wait until the current check that the post office lost is returned or arrives in her mailbox. This is regular business practices. We can not risk the chance of **************** receiving two checks and cashing both, again a normal business practice. We are still waiting to hear back from **************** with which option she would like to go with and will continue to email requesting this information. Our employees work from home so meeting in person is not an option.

  Customer response

  06/23/2024

   
  Complaint: 21533094
  
  I am rejecting this response because:  As I have stated to the company, it is not my responsibility to pay for them having to stop payment on a check that I have absolutely no control over.  They however, had multiple opportunities to ensure that the check was received by me.

  For one, as you can see in the attached photo this letter was mailed and post marked from the ******************** therefore they could have reached out to me to pick it up as I have been to Event & Adventures office on multiple occasions, completely avoiding all the issues with the mail. Secondly, they could have sent it certified requiring myself to sign for it, costing a little more but not nearly the amount to stop payment. 

  No business that I know of is willing to let a lost check for $708 sit out in the mail in definitely when it could be stolen and deposited by someone else.  In which case I could prove that I don't have it with bank statements and they would have to try and recover the lost funds and send another check any way.   Additionally, it's no different then if I were to send a check to pay a bill that doesn't get there. The recipient isn't going to pay the stop payment, I would be responsible for that and hence that should be covered by Event & Adventures.  No resolution less then the full amount is acceptable.  Therefore, I will continue this complaint monthly until it is resolved.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Complaint Regarding Events and Adventures Membership Cancellation To whom it may concern,I am writing to file a complaint against Events and Adventures regarding the cancellation of my membership. I joined Events and Adventures in May 2023 with the understanding that my membership would be canceled if I were no longer single. This was confirmed during the interview process, where I made it clear that I wanted assurance of this policy.However, in February 2024, my circumstances changed, and I found myself in a committed relationship. As per our agreement, I promptly contacted Events and Adventures to cancel my membership. Despite this, the club refused to cancel my membership, citing a policy that considers members single until they are married.This refusal to cancel my membership goes against the promises made during the initial interview and is in direct contradiction to the terms outlined in the membership agreement. Events and Adventures' advertisement as a singles-only club is misleading, as they are unwilling to accommodate members who are no longer single.Despite my repeated requests for cancellation, Events and Adventures continued to charge my credit card, displaying a disregard for customer concerns. This experience has left me frustrated and disillusioned with the club's policies and customer service.As per the terms of the membership agreement, it is stated that "E&A is a *************** for the exclusive use and enjoyment of adults. By signing this Agreement, you are telling us that you are at least 21 years old and warrant that you are single or are married but have filed for divorce or permanent separation." Since I no longer meet the eligibility criteria outlined in the agreement, as I am no longer single, I am requesting the immediate cancellation of my membership without incurring any further charges or penalties, as per the terms of the membership agreement. I have attached a copy of the membership agreement and a screenshot of the website for reference.I urge the Better Business Bureau to investigate this matter and ensure that Events and Adventures adheres to its advertised policies and treats its members fairly.Sincerely,***********************

  

  Business response

  03/19/2024

  ************** signed up for an 18 month membership with our company on 05/19/2023. He informed our company on 02/17/2024 that he would like to cancel his membership due to personal circumstances. Per the cancellation clause on our legally binding contract, ************** is outside of his cancellation period.  He would have needed to cancel within three business days to have his account closed out. Below is the cancellation policy from Mr. ****** contract his signature was placed directly below this policy. We require this signature to bring a members attention to this clause before they sign their agreement to it.
  
  There is no marriage clause in our cancellation policy, it clearly states that there are no cancellations or revisions of any kind except as specifically provided herein. We can freeze his membership if he potentially would like to use it in the future, however his monthly payments would remain owed. ************** is responsible for the remaining balance owed on his membership. We have taken him off of automatic payments and placed him on our email invoicing list. Going forward he will receive invoices for the owed monthly payments. We urge ************** to continue working with our Resolutions Specialist on his balance.
  
  

  Customer response

  03/23/2024

   
  Complaint: 21425617
  
  I am rejecting this response because on Mar 12, 2024 I sent another follow up email to E&A further explaining that i am no longer single. However, E&A refused to cancel my membership, citing a policy that considers members single until they are married.

  As per the terms of the membership agreement: "E&A is a *************** for the exclusive use and enjoyment of adults. By signing this Agreement, members warrant that they are single or are married but have filed for divorce or permanent separation." Since I no longer meet the eligibility criteria outlined in the agreement, as I am no longer single, and I should no longer use the services of E&A, I requested the cancellation of my membership without incurring any further charges or penalties.

  Despite this, E&A has refused to cancel my membership, citing a policy that considers members single until they are married. However, there is no such clause mentioned in the agreement. Moreover, this is directly against the agreement's qualification clause, which clearly states the eligibility criteria for membership. This misrepresentation is further emphasized by E&A's advertising and marketing, which states that the club is for bringing together singles.

  I have attached the copy of the email and screenshot of the agreement and the advertisement on E&A's website for reference.

  I urge you to reconsider your decision and honor my request for cancellation without further charges or penalties.
  
  Sincerely,
  
  ***************************** *****

  Customer response

  03/23/2024

   

  E&A markets itself as a singles club, and the fact that E&A refuses to cancel my membership and wants me to be part of the club and attend singles events is against its marketing. Furthermore, in the agreement's qualification clause, it is clearly written that: "E&A is a *************** for the exclusive use and enjoyment of adults. By signing this Agreement, members warrant that they are single or are married but have filed for divorce or permanent separation." As I no longer meet the eligibility criteria outlined in the agreement, as I am no longer single, and I should no longer use the services of E&A.

  E&A has refused to cancel my membership, citing a policy that "considers members are single until they are married". However, there was no such policy discussed during the interview and no such definition of being single is mentioned in the agreement.

  The above scenario clearly indicates that E&A is doing false and misleading advertising.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I was injured terribly at an Event hosted by the Houston branch of Events and Adventures. I acquired a level 4 fracture of my heel. This has left me in a cast for 8 weeks, a boot for 8 weeks after and hours of physical therapy to come. The orthopedist said this is a life changing injury. It will affect my ability to run and walk on uneven surfaces. This cost me $1250 after insurance and I have been unable to go into my office for work, which will no doubt hurt me financially. I fractured my right foot, so I have been unable to drive and forced to spend money ubering myself everywhere, because as I'm a single mother with three children with numerous activities this is extremely expensive.I had been a member for less than 6 weeks when this happened on January 29th. I have basically had no opportunity to use my membership. The Houston branch is refusing to pause my payments ($112.29 per month), which I feel would be appropriate given the extent of my injuries. I would appreciate your help in resolving this.

  

  Business response

  03/19/2024

  Our company freeze policy states as following per our contract:
  
   Upon further investigation into ********************** situation we have reached out and rectified this issue with her via email. If she has any further questions or concerns she is welcome to reach out to our corporate office at **************.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩