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Business Profile

Mortgage Lenders

Evergreen Home Loans

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

This profile includes complaints for Evergreen Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evergreen Home Loans has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Evergreen Home Loans

      15405 SE 37th St Ste 200 Bellevue, WA 98006-1772

    • Evergreen Home Loans

      8945 W Russell Rd Ste 210 Las Vegas, NV 89148-1226

    • Evergreen Home Loans

      3878 W Carson St Ste 220 Torrance, CA 90503-6707

    • Evergreen Home Loans

      5885 Meadows Rd Ste 600 Lake Oswego, OR 97035-8647

    • Evergreen Home Loans

      2265 1st Ave S Seattle, WA 98134-1407

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May/June 2024. I called about getting a possible refinance on my home, was told that my credit was to low to be approved suggested a skip a payment option. July 15th called to get that going, submitted the information I had. Sent the rest the following days. Also was told in order to have that done, Id have to not pay for three months and then lost mitigation would come in from there. So thats what I did, they emailed me the On July 22 I called explaining Ive sent everything and to speak with someone else that deals with this so I know what exactly is needed. Called again July 30th about the document Issue, told me that it just would take time for things to update. Explained it had been a few weeks. Played phone tag on Aug 13th. Was told I didnt need all the docs. She could have helped me forever ago.was given the option when I wanted to pay. Chose Nov 1st, she submitted it for Oct 1. But, assured me it would u update. Also told me to ignore any docs or phone calls until it updated. On Aug 27, called two times to double check due date. Still saying Oct 1 instead of Nov 1. was told not to worry until the system updates. Also, acted like she knew what was referring to. Obtained a loan for tires, and not my mortgage needed to be current due to her re assurance. On Oct 4 called again to verify, had to push to check. She called the filling day Telling me it was correct and I was behind 2months. Explained all conversations were recorded and wanted to speak with a manager. *** called the following day, agreed its supposed to be Nov 1. But, couldnt just change it. I either had to pay a large chunk monthly or try the mitigation thing again with the documents. Couldnt afford the larger payment. Re submitted everything that day, then sent what I had as I got it. Also told me to disregard collection. I should have paid on Oct 4th or everything could have been fixed. Now being told they are missing docs Ive sent almost a week ago.

      Business Response

      Date: 11/22/2024

      Dear ******* ****,

      Thank you for bringing your concerns to our attention. We take these matters seriously and understand the importance of resolving this matter promptly.

      Due to privacy regulations, we cannot discuss specific details publicly. However, please be assured that we are actively working to address your concerns. Your case has been escalated to ********* ****, our Manager of Loss Mitigation. She will be contacting you directly to discuss your situation further and work towards a satisfactory resolution. You may also contact ********* at ************.

      We appreciate your patience and understanding.

      Sincerely,

      ****** *****
      Loan Servicing Compliance Director 

    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has been harassing me. On 9/23/2024, I received 17 phone calls between 11:40am and 1:20pm. Ive never done business with this company, and never provided them my information. I am on the Do Not Call registry. After 9 calls, I answered, to which the agent said he was calling with a personal loan offer. I asked to be removed from their list and not to be contacted. I answered 5 additional calls asking to be removed from their list and not to be called. All phone calls come from different phone numbers, so Im unable to block them.

      Business Response

      Date: 09/24/2024

      Evergreen MoneySource Mortgage Company is not the vendor calling you.  We do not do cold calls, nor do we engage in third party companies to call you.  If you have phone numbers that you can provide that called you, I am happy to research this further.

      Please reach out to me directly at ************ and I would be happy to discuss this further.

    • Initial Complaint

      Date:09/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stop calling me. This is unacceptable.Twice sometimes three times a day even when I opted for do not call list. They call from different number every time so blocking numbers don't work. Please STOP

      Business Response

      Date: 09/23/2024

      Evergreen MoneySource Mortgage Company is not the business calling you.  I have also received the email you sent and reviewed the phone numbers you provided that have contacted you.  None of the phone numbers are from Evergreen.  

       

      I am happy to discuss further if you would like to contact me directly at ************.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** has provided her contact information as part of Groupon merchant services as their customer service number and this person does not work for the company or provide any services for them. Fraudulent activity. Scamming multiple consumers as no service is provided.

      Business Response

      Date: 07/12/2024

      Evergreen MoneySource Mortgage Company, dba Evergreen Home Loans does not offer any type of Groupon as referred to in your original complaint.

      We have also no record of accounts for any borrowers by the names within the complaint.

      Feel free to reach out to us directly at ************** to discuss further.

       

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I informed the escrow department at Evergreen Home Loans that they were stealing extra funds in my escrow account six months ago. Since then, I have shown proof with tax statements and they will not adjust my required payment to escrow. They refuse to change the amount owed each month and have taken well over $2000 in extra payments so they can earn interest on this money. I know this is illegal to take this much in excess. They will not update their system and they do this for the ENTIRE state of **********. Shame on this company. They are breaking laws and acting immorally. I will never use their services again and I will tell everyone I know to stay away. They need to be reported to state agencies and the BBB. Give me my thousands of dollars owed. If taxes go down you need to accept the change each year and adjust the payments right away and not six months later and counting. This issue is still unresolved.

      Business Response

      Date: 05/07/2024

      Thank you for your comments.We take these matters seriously and want to ensure your matter is resolved.However, due to privacy laws we are unable to address your specific situation in a public forum.  We have escalated your concerns to our Customer Resolutions Supervisor ********************* who is familiar with your loan. ****************** made an attempt to contact you on Friday May 3, via phone and email to address your concerns and ensure a positive resolution to this matter. Please contact ****************** at ************, or via email at ************************************ We look forward to speaking with you and resolving your complaint. 

       

       

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit dispute against Evergreen for the months of Dec, Jan, Feb. They were reported as delinquent which dropped my credit score of over 150. I had received a certified mail for demand letter on 2/15. I had attempted to respond to that mail via phone number provided, and then contacted via email on 2/20 (***************************, collection specialist) but did not receive any respond back. I was also communicating with **** ********* care specialist) in regards to having VA paying for those months and needing W-9. I had recently separated from the military, and the ********** of VA was in the process of paying for those months. Prior to that, I had never had late payment as it was automatically withdrawn each month. Their "demand letter" indicate if you are going through hardship, and have recently separated from the military to contact them. I have also send a copy of my VA benefit letter as a proof of my recent separation on 2/20 although they did not request or responded to the email. Resolution needed: I need Evergreen to contact credit bureau as they did before in regards to the delinquency that those months of late payment should be waived and not reflect my credit. Please see the emails attachments below. Thank you!

      Business Response

      Date: 08/11/2023

      Thank you for your comments.We take these matters seriously and want to ensure your matter is resolved.However, due to privacy laws we are unable to address your situation in a public forum.  We have escalated your concerns to *************************, our Director of Loan Servicing. ***** will reach out to you directly to ensure your matters have been addressed. If you have any questions, you can reach her directly at ************.  Thank you. 

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Tax Reminder in the mail from the ***************************** dated 2/23/2023. I pay extra money in my mortgage payment to have Evergreen Escrow pay my taxes and insurance. They are committed to paying my taxes and insurance on time. I recently discovered they are delinquent in paying my taxes since 2021. I called and emailed Evergreen on 3/03/2023. I explained the issues. I was told that they would take care of the taxes. I was also told that Evergreen would cover the late fees and interest fees and I would not be held responsible for those. I called the ***************************** office today and Evergreen has only paid a portion of the taxes owed. On 3/15/23 paid $1,150.22 towards 2021 taxes and paid $1,508.62 towards 2022 taxes from the total amount of $4,138.44 which included late fees and interest fees. That leaves a balance of $1,479.60 that still needs to be paid. Evergreen loan #********** ****** county Parcel #RP56N02W226275A

      Business Response

      Date: 03/28/2023

      Thank you for your comments.We take these matters seriously and want to ensure your matter is resolved.However, due to privacy laws we are unable to address your situation in a public forum.  We have spoken with you about this matter and identified the issue with you, any fees and costs associated with this matter are in the process of being refunded. If you have any further questions or concerns please feel free to reach out to  **************** whom you spoke with on March 28,2023.

      Thank you again and we apologize for any inconvenience.

      Customer Answer

      Date: 03/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

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