Business Profile

Online Gaming

The Pokemon Company International, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for The Pokemon Company International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

300 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having problems with missing items that I have purchased.I purchased 4 Pokmon Center x *************** collectibles and received these items, however,However, none of the Promo Cards that were supposed to be included in the package were included.=====Order #:P0021646865 September 30, 2023 at 12:40 AM GMT+9 (September 29, 2023 at 11:40 AM GMT-4)Status: Complete Shipment 1 Status: ******************** ID: ******** ======I have reported the missing item to Pokmon Center *** and have not received a reply.I understand that the *************** event is still a confusing situation, but I wanted the Promo Card so I I paid for *********************** collectibles. I would like to see an investigation into why none of the **** cards are included and a resolution to this issue.I am a fan of Pokemon and the Pokemon card game.I am sorry to hear about this situation, as I was looking forward to it very much.
Business Response
Date: 10/20/2023
Hello ******,

Thank you for reaching out to us. We do see you have an open ticket in our system under number 1900098 regarding this issue. I do apologize for the delay. Due to the recent surge in demand and requests, it is taking some time to respond to each ticket. I have asked someone to reach out to you as soon as they are able to regarding your issue and you should hear from them soon.

Thank you and have a great day.
The Pokemon Company International Support Team.
Customer Answer
Date: 10/25/2023
Hello,

The Pokemon Center contacted me and I responded immediately.
However, I have not heard from them since then.

I am concerned that the problem will be pretended to have never existed.
Please just let me know if your company intends to deliver the missing item to me.

Sincerely,

Business Response
Date: 10/26/2023
Hello ******,

Thank you for the follow up. As mentioned in our initial reply, due to the recent surge in demand and requests, it is taking some time to respond to each ticket. I have asked someone to reach out to you as soon as they are able to regarding your issue and you should hear from them soon. Unfortunately due to that demand, it may still take some time to speak with you regarding the issue.

Thank you and have a great day.
The Pokemon Company International Support Team.
Business Response
Date: 10/26/2023
Hello ******,

Thank you for the follow up. As mentioned in our initial reply, due to the recent surge in demand and requests, it is taking some time to respond to each ticket. I have asked someone to reach out to you as soon as they are able to regarding your issue and you should hear from them soon. Unfortunately due to that demand, it may still take some time to speak with you regarding the issue.

Thank you and have a great day.
The Pokemon Company International Support Team.
Initial Complaint
Date:10/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You guys continue to let the same certain people buy up all the products before other loyal Pokemon fans get a chance. [1] Fan of ******** and wanted a product from their collaboration. I was excited & hopeful with two orders. After days/week of waiting, my orders got canceled (P0021670410/P0021676457 on 09/29/23). Then, you guys put out news that seems to make everyone happy by giving people the **************** promo. But it continues to reward those who already have the items/promos to get more promos. People who had their order canceled (with NO Van **** products AT ALL), should have the chance of getting the promos with $30+ purchases on 10/17/23. [2] ******** x Pokemon Canvas painting, P0021495214 on 09/28/23, you guys canceled my order. I had to go to ********'s website to order the painting instead. The trouble I had and paying international shipping. Furthermore, I was disappointed already that you guys did not honor any of the orders I had. You let those that know your system, take more advantage of your system and benefit from it. Limit those accounts. [3]: *********************** is no longer giving out the Pikachu with Grey Felt Hat promo. I was excited to visit the Museum and explore ***************. Now, undesired to go because the reward of the promo and doing the activity to get the promo will not be exciting anymore. [4] Letting people buy in the highest quality and be SOLD OUT. With recently released products, the product should be limited to 1 item PER ACCOUNT. Ex: Why set limits to 25 for the 151 booster bundles?! [5] The 151 Squirtle Promo was for ANY 151 product order. You guys changed it to only 151 *** Pre-Orders. Never had the *** in stock ever again for pre-order. After the release of 151, you guys changed the promo from Squirtle to 151 Promo Card Holder. I was not able to get the Squirtle promos for pre-orders which I wanted to complete the set of promos from GameStop and BestBuy. But how?! You guys never had any in stock for pre-order.
Business Response
Date: 10/20/2023
Hello ******* ,

Thank you for reaching out to us.

We appreciate you for taking the time to send us your feedback/suggestion. We regularly share feedback and suggestions with internal teams and will pass your message along to them. Pokmon encourages customers to submit feedback and comments to help us improve your experience. Even though we do not always implement every suggestion, we read and pay attention to every single comment.

Thank you for supporting Pokmon and have a great day!

The Pokemon Company International Support Team.
Customer Answer
Date: 10/26/2023

Complaint: 20744252

I am rejecting this response because: you guys copy and paste the same reason and excuse for weeks and months. You guys will not do anything to protect the other fans that continue to get abuse by the system. See the recent promo release for 151 squirtle and ******** Pikachu, it is the fault of Pokemon Center that continue to let other people take advantage of of loyal fans selling more than $100. You guys continue to let people get more than one promos and make multiple orders just to make money out of loyal fans around the world. And you give the same excuse to pass on the message but nothing will change. *******, I and many others are still left with nothing or buying into this ridiculous system that you guys created. Some gate keeping promos.

Sincerely,
KN
Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally purchased an item and have been attempting to contact customer service to cancel the order before it processed due to the fact that the product mistakenly purchased was 100+ dollars. I meant to purchase an item that is similar in nature and it was easy to mistaken the item for the other. **************** is no where to be seen and no agents are available. It should not be this hard to reach a customer service agent.
Business Response
Date: 10/20/2023
Hello ******,

Thank you for reaching out to us and I sincerely apologize for the delay. Due to a recent surge in demand we are working as quickly as possible to assist all customers. Unfortunately that has led to some long wait times. I have reached out to our Pokemon Center team and asked that they contact you on your currently open ticket under number *******. You should her from them soon.

Thank you and have a great day.

The Pokemon Company International Support Team.
Customer Answer
Date: 10/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi please help me i come from ******** . recently i get a message from my bank about i have purchase a thing from pokemon company and deduct my money . This Problem without my premission also in situation which i dont know !I am facing scam .i am first time know about the pokemon company also is a student ??hope can help me refund back my money
Business Response
Date: 10/19/2023
Hello ******,

Thank you for reaching out to us. Please note, The Pokemon Company International does not have enough details on the purchase in question to be able to assist. Please contact your bank for a refund/chargeback. This may be an item in one of our games such as Unite or The Trading Card Game Online however, without the details of the purchase we are unable to assist.

Thank you and have a great day.

The Pokemon Company International Support Team.
Initial Complaint
Date:10/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Pokemon Company International, Inc. recently had a limited collaboration set of items on their store. I was able to purchase one of the items within the five minutes the products were in stock before they sold out because of scalpers using bots. I waited another five days for my item to ship, only to receive an email that my order had been cancelled with no further explanation. I submitted a ticket to the company with my frustration and only received a reply email stating that I can try to buy more if there is stock left, which there is not because everything was sold out almost immediately. I would like for the Pokemon Company International to put some form of implementation into their buying process in order to stop scalpers from using bots to purchase items in extreme bulk when collaborations like this go live. The Pokemon Company International has been plagued by scalpers for years and they have not done anything whatsoever to stop them.
Business Response
Date: 10/12/2023
Hello ****,

Thank you for reaching out to us.

We appreciate you for taking the time to send us your feedback/suggestion. We regularly share feedback and suggestions with internal teams and will pass your message along to them. Pokmon encourages customers to submit feedback and comments to help us improve your experience. Even though we do not always implement every suggestion, we read and pay attention to every single comment. Rest assured we are actively working on solutions to this specific issue and we recommend keeping an eye out on pokemoncenter.com for any new upcoming releases or re-releases of the Van **** items.

Thank you for supporting Pokmon and have a great day.

Thank you,
The Pokemon Company International Support Team.
Customer Answer
Date: 10/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have played Pokemon Go from ****** Play for 4 years. All of sudden my account was terminated and banned. I tried to contact the company to be reactivated due to being falsely accused, but the Pokemon company has been very unresponsive. I have put a lot of time and energy into the game and bought some things in the game. I want the company to fix what they did.
Business Response
Date: 10/11/2023
Hello ******,

Thank you for reaching out to us. Please note, The Pokemon Company International does not support Pokemon GO. Please reach out to the developer Niantic for assistance here: *************************************.

Thank you and have a great day.

The Pokemon Company International Support Team.
Initial Complaint
Date:10/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two items on September 28th, the date sales were advertised and went live regarding the ******** collection from Pokemon. Other buyers were able to order a stuffed Pikachu and receive the promotional card advertised. I, however, ordered two canvases the same day and received no card with either item. Pokemon Company insists they cannot send the cards because the promotion went live on the 29th, despite their materials advertising the promotion on the 28th and buyers like me purchasing related items on the 28th. I would therefore like the promotional cards as promised, or a refund for my order based on it being made under false pretenses. Please reach out to me if you need further email records, receipts, or screenshots of the promotion. Thank you.
Business Response
Date: 10/11/2023
Hello ******,

Thank you for reaching out to us. Please note, the promotion went live on the 29th. While some customers were able to place orders early, this was unintended and is being reviewed and corrected for future releases. I do apologize for any confusion. Unfortunately what information the agent provided is correct. At this time we do not have the promotional item to provide as it was while supplies last. Please keep an eye out on pokemoncenter.com and our newsletter as we are trying to release more in the near future.

Thank you and have a great day.

The Pokemon Company International Support Team.
Customer Answer
Date: 10/11/2023

Complaint: 20719554

I am rejecting this response because:
It is not my fault as a consumer that the company posted in error and did not deliver the product as intended. The attached files show other consumers ordering on that day and receiving their items with the card. If these products were posted early in error, why not cancel them altogether? I would therefore like a refund of my order since it was received not as described.

Sincerely,

*******************************
Initial Complaint
Date:10/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I've had issues with quality control. There has been 2 major issues. The first was in October of 2021 , contacted the company about damaged products. Was told to ship the products to the pokemon company and submit the receipt for shipping Costs and they would reimburse me and take care of the damaged products. I've been in contact since the first event and shipped them multiple products and no one has even tried to fix it . Every time I contact them they just tell me they are short on staff and to keep waiting. It's been 2 years now.The second event happened recently bought a box of cards and had missing products and I've contacted and they told me they can help but yet again told me that I'll have to wait on a resolution as they are backlogged. Same thing I was told before. I've spent near a $1000 on products that are incomplete, missing items or damaged. This last box was about a 120 that was purchased October 6th 2023. I have contact emails back and forth from them with no resolution or help and it's getting beyond absurd. They refuse to actually help the customers they are sending products out to sell that are damaged or no quality control Attached are the email back and forth. I can also send all digital reciepts if necessary of all the cards I've bought over the time since 2021 and 2023. I either want them to send out everything they promised as several items are out of print now or I want them to reimburse all the damaged items I've bought from them in the past couple years as wasting tons of money on pokemon products and just getting ruining items due to lack or quality control needs to happen. They have even allowed theft from their factories which ended up in lower pull rates and are basically allowing gambling for kids with no guaranteed hits in anything.
Business Response
Date: 10/10/2023
Hello Leahanna,

Thank you for reaching out to us. I do apologize for the lengthy delay. While our main offices were closed for some time, we are currently working through a very large back log of exchanges and shipping of items. I do see you have two open requests. I have asked an agent to reach out to you as soon as possible to assist. Please note, the opening of multiple requests may cause delays as we do try to respond in the order they were received. You should hear from someone very soon.

Thank you and have a great day.
The Pokemon Company International Support Team.
Customer Answer
Date: 10/10/2023

Complaint: 20715329

I am rejecting this response because:
I have heard that I would be responded to for about 2 years now. Having an agent reach out about the two open cases only to have to them tell me they will take longer does not fix the issue. Both cases that are open are due to multiple attempts to try to fix this before reaching out to the BBB for resolution. Last message I sent via email was asking when my replacement would be sent for the incident of missing cards on October 6th 2023 but that doesn't even include the products I've already sent to the pokemon company that have "been sitting on backlog" for 2 years. Hence the reason for multiple open cases.
I think if there is this much of an issue of backlog there are a lot of customers suffering the same issues without resolution. And since in your emails you guys have claimed the offices are closed but cleared another record fiscal year, your company should be allotting resources to the failed areas not just spending money on expansion. We in America suffer from lack of quality control(as shown in all the information I've sent you), DO NOT have guaranteed pull rates out of booster boxes(like ***** booster has) and suffer waiting years for our issues to be corrected. Having an agent message me about the delay that's going to continue due to your company not allocating funds properly does not resolve my issue. Nor does it actually get my issues processed. As your company is stating there is still a backlog due to not opening offices or spending resources where they should be spent. Until I have the cards(the actual replacement cards that are now out of print) and boosters and other things that have been promised such as due postage paid back to me the request will remain open.

Sincerely,

*******************************
Business Response
Date: 10/11/2023
Hello Leahanna,

Thank you for the follow up. Please note, we do not have any additional information we are able to add through the BBB. As mentioned, we are working as quickly as we can to sort through and respond to the open backlog of requests. I have asked an agent to reach out to you as quickly as possible however I am unable to guarantee exactly when that will be. You should hear from them soon.

Thank you and have a great day.

The Pokemon Company International Support Team.
Customer Answer
Date: 10/11/2023

Complaint: 20715329

I am rejecting this response because:
Still have yet to receive any help after rejection of initial offer of emailing me, not in finishing the job. The pokemon company makes more than enough and with record fiscal years should be able to manage their products. I am still waiting for my products they promised and it has been two years. Will continue to have request open until the pokemon company is compliant with their promises and I have products in hand or until I'm refunded for all purchased products with damaged items, missing items or missing pieces.

Sincerely,

*******************************
Initial Complaint
Date:10/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there,On Wednesday October 4th, I opened up a package containing Pokemon TCG cards ordered from Pokemon's online store Pokemoncenter.com (***************************************). My order was to contain 4 Pokemon TCG booster Boxes, and 1 Pokemon TCG tin.When I saw the box, by first thought was that it seemed to be a very large box for a relatively small order. I was right. Upon opening up the box, I was shocked to find my 5 products swimming in the open space of the delivery box. My heart instantly sank. After spending $652.00 on these products, they were simply thrown into a box with close to no packing safety. I was filled with worry that my products had sustained damage over the course of transit, as the box had no packing peanuts, packing paper, anything like that. Instead, there was a single, small strip of packing pouches (Small plastic bags filled with air). When I opened the box, only one was intact, meaning the heavy, valuable items had no protection during transit. Upon further inspection, I was right. My items sustained damage to the soft outer packaging, likely damaging the cards as well.I thought this would be an easy fix. I'll let them know there was a packing mistake, resulting in damage. So naturally we'll do a quick swap for non-damaged products. Easy, right? WRONG.After contacting support, instead of an understanding support team, I was met with skeptical robot responses lacking any human emotion. I'm still not convinced I ever actually spoke with an agent because there's no way a human could lack this much compassion.Pokemon is claiming that even though the outside of the boxes are damaged (to which they admit) It doesn't mean the inside contents is damaged. Although anyone who looks at the boxes would tell you the contents are likely damaged. I've been doing a little pulling around trading card communities and have learned that i'm only the latest victim in this poor business practice. Please help me. I have nowhere else to go.
Business Response
Date: 10/10/2023
Hello ****,

Thank you for reaching out to us. Please note, the information provided by our agents is correct. As we warranty the items in the packaging and the outer wrapper is for protection, we would be unable to assist with unopened goods. If you do have an issue once the items are opened, if they are exchangeable or returnable according to Pokemon Center, they would be happy to review the opened items and assist.

Thank you and have a great day.
The Pokemon Company International Support Team.
Customer Answer
Date: 10/10/2023

Complaint: 20715309

I am rejecting this response because:
While I appreciate you getting back to me in a timely manner, I'm not able to accept your lack of action taken to this matter. Attached is an image of how the delivery was received. Please note the lack of packing materials. As i'm sure you're aware, the packaging of Pokemon TCG booster boxes is extremely thin, and does not fully cover the packs that are inside.
I'm having trouble understanding how my request is at all unreasonable. The clear negligence displayed when packing an order of $600.00 is astonishing to me.
You mentioned opening he cards to see how damaged they are from the lack of packing, but as you might assume i'm very skeptical of trying to return opened cards, when you won't even accept a return/exchange of clearly damaged goods.
I'm curious, what you you expect in my situation?

Sincerely,

*********************
Business Response
Date: 10/11/2023
Hello ****,

Thank you for the follow up. As noted previously, we warranty the included items in the packaging, not the packaging itself. If you open the items and there are issues with the included contents, please feel free to open a new request through support.pokemoncenter.com and we would be happy to assist. As the packaging is there to protect the contents inside, some outer wrapper/packaging issues may occur during shipping.

Thank you and have a great day.

The Pokemon Company International Support Team.
Customer Answer
Date: 10/11/2023

Complaint: 20715309

I am rejecting this response because:
Im astonished youre still unwilling to make a return after seeing how my items were packed. Im going to ask you to reconsider. We both know this is a reasonable request. Would you mind explaining why you dont use proper packing materials for orders? Ive done a little investigating and have learned this is very common. Ive found multiple instances of my same situation within the trading card community. Each with the same story. Their order was damaged, the recipient made a reasonable return/exchange request, and you refuse/wont respond to their concern. When one of your agents does reply, they say how much they value feedback and will personally relay it to the shipping team to help future orders. Based off everyone Ive spoken with, that is not true, as it keeps happening.
At this point, it looks like well need a representative from the BBB to assist us in coming to an agreement.
Initial Complaint
Date:10/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an unfortunate victim of the greed of this company. With little communication, Pokemon Company released a product that was scooped up by scalpers and bots. before real people could order the items. I was fortunate enough to order a few items, each at a quantity of one (one had two for my family). However, that would be short lived as the company cancelled three of my orders without any correspondence. When I contacted the company via their chat, I was given a sincere FU by their agent, but in a more PC friendly tone. This rollout was terrible, and I am one of many who are in the hobby because I and my family enjoy it. It seems Pokemon Company only cares about money and catering to scalpers and inside employees who boast about scoring a handful of promotional items. I am disappointed in this company. I have dealt with ********* stores that have successfully stopped bots and this billion dollar company cannot. What a joke, you and your management should be ashamed.
Business Response
Date: 10/10/2023
Hello Emre,

Thank you for reaching out to us.

We apologize to all the fans eagerly awaiting our Pokmon Center x *********************** release. Due to overwhelming demand, all our products from this collection have sold out. We understand this is disappointing to many who were looking to our official email and social media channels for guidance on how and when to purchase.

We are actively working on ways to provide more "Pikachu with Grey Felt Hat" promo cards for fans shopping at Pokmon Center in the future. Details will be released at a later date. Unfortunately we do not have any additional items we are able to provide.

Thank you for your understanding and continued support.

The Pokemon Company International Support Team.
Customer Answer
Date: 10/10/2023

Complaint: 20713873

I am rejecting this response because:
This is the same copy paste answer given to me by one of your online reps. It's sad you do not have the decency to even write a real response to a formal complaint, but revert to a canned message. This solves nothing and only kicks the onus on us to fix YOUR mistake. Simply terrible marketing and no care for loyal customers.

Sincerely,

*******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

The Pokemon Company International, Inc. is NOT a BBB Accredited Business.