ComplaintsforSono Bello

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a consultation at Sono Bello in *** to discuss chin lipo. During the consultation I was told that Im an ideal candidate for this procedure and told that I would have great results with the procedure alone. She even pinched the area under my neck to tell me that would all be gone.Flash forward to my pre-op appointment with my doctor, that they very strategically schedule past the point of receiving a full refund, and my surgeon explains to me that I some elasticity loss in that area and this procedure alone will not be enough to completely get rid of my double chin. I moved forward with the surgery due to not wanting to be out almost $3000.However, I am very unhappy with the lack of knowledge the people doing the initial consultations seem to have. I put my trust in their expertise and now Im out over $5000 and do not have my desired result. I would have to have more costly procedures to get where I want, and I wish I had known that beforehand.

  

  Business response

  07/12/2024

  Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our Practice Manager has attempted to contact **************** multiple times via text and phone but has been unsuccessful in reaching her. We ask that she please contact our center at her earliest convenience so we can discuss her complaint. We look forward to hearing from her. 

  Best, 

  Sono Bello

  Customer response

  07/30/2024

  Good afternoon, 
  
  I have tried to return the calls to Sono Bello multiple times, left a voicemail, and text them. I haven't gotten a return response and my case is still unresolved.
  
  Thank you,
  
  ***********************
  

  
  

  

  Business response

  08/05/2024

  Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical results. We have again attempted to contact her but have been unsuccessful in reaching her.

  Best,

  Sono Bello

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received liposuction from ******************** at SonoBello-*************** on 9/19/2023. My procedure consisted of the lower abs, outer thighs, top of thighs, and hips. My total procedure costed $9,000. I had follow-up appointments after 2 weeks, 3 months and 6 months following surgery. Each time I informed the nurse I wasn't happy with the results & wanted to see the doctor. I was told that the doctors never see their patients post surgery for any follow-*** unless requested. Then she said it takes several months for results. I requested to see my surgeon for my 6 month checkup. Met with ******************** on 5/16/2024 to go over my complaints. I showed him the fat on my hips was still there when he promised that would be gone on both sides. I showed him the bulging fat & skin hanging on the sides of both thighs and my lower abs still showed a roll of fat when sitting. He smirked the entire time and never once showed me my before/after photos from each visit. He said there was skin on the outer thighs that had to be removed, which they didn't do (I had no idea of this), why wasn't I told that in the beginning? Now I have sagging fat/skin bulging on both outer thighs and the doctor didn't seem to care. He did say that he could do a touchup & take more fat out from my hips and outer thighs. He ignored the stomach issue. I asked if the touchup could be scheduled and he said the nurse would handle that. The nurse never rescheduled with me and walked me out. Before she left, I asked her if I could schedule my touch-up and she said I would get a call. It's been 2 months and no call. I didn't thing they would call since SonoBello is a corporation & don't care about their patients, only making money. My contract said deficient unsatisfactory results would be addressed and touchup done at no cost. It's horrible to use all your savings to be disappointed with no compassion or help from SonoBello. They just want as many patients they can get & don't care what happens afterwards.

  

  Business response

  07/14/2024

  Thank you for contacting Sono Bello. We are sorry to hear ************** is not satisfied with her results, patient safety and satisfaction are our top priorities. Our Practice Manager has reached out to ************** to address her complaint and we have a plan to move forward. We look forward to our continued partnership in achieving her desired results. 

  Best, 

  Sono Bello

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I received a personal call from the Practice Manager from Sono Bello-King of Prussia regarding my complaint. We discussed everything in detail and we've scheduled my appointment for the Fall timeframe to receive a touch-up to the areas on my body that are a concern. *** (Manager) was very nice and accommodating and I appreciate her support. She did not hesitate to get be rescheduled so my concerns can be addressed. Her help meant a lot. 

  In closing, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My first visit with Sono bello they deducted $2,500 from my credit card on 2/23/24. On 2/28/24 I was scheduled for pre op visit but due to high blood pressure my procedure was canceled by sonobello healthcare provider. On 2 /29/24 I went to my PCP for a followup visit. Medication was prescribed and my pressure was back to normal. I contacted sonobello to reschedule my procedure but they wanted my PCP to release me. My PCP contacted me and scheduled me an immediate mammogram. That had me concerned. My results stated abnormal calcification on my *******, and had to be scheduled for a 2nd sonogram and a biopsy. A lump was found on my right breast. I have a follow up in November to see if the size of the lump will change. My doctor advised against the procedure. I have made several attempts to contact ****** from the ********************** since 2/29/24 and explained my health concerns and requested to cancel this whole procedure and get my refund, and she informed me that a refund will be issued and to allow the refund time to process. Several months have gone by, no one contacted me. I am left without any assistance. She initially promised to give it time for a refund but it's been a while now. It is now July and no one has contacted me or issued any refunds. ****** was helpful in keeping me updated but has now stopped responding to my texts. Please assist me with this situation. I have medical bills that I have to pay and this money would help me cover my medical bills and my ongoing visits and follow up referrals. I have now changed my whole life decision since the lump was discovered and nothing matters than to have my health back. I do appreciate that sonobello had concerns about my health which ked me to see my doctor who then found the cause of my blood pressure si high at that time. Liposuction is not in my list of to do at this point. I am a single mother that needs to focus on my health. Please help. Your assistance will greatly be appreciated.!

  

  Business response

  07/14/2024

  Thank you for contacting Sono Bello. Our records indicate we no longer retain any of ****************** funds. We ask that if she has any questions that she please contact our center. 

  Best, 

  Sono Bello

  Customer response

  07/14/2024

   
  Complaint: 21924638
  
  I am rejecting this response because: The message received is not stating whether a refund will be issued. I received a call from ****** on 7/12/24 that a refund was in process but the message in here did not verify that at all . Please verify what action is taken.  Thank you
  
  Sincerely,
  
  *******************

  

  Business response

  07/29/2024

  Thank you for contacting Sono Bello. Our records indicate we no longer retain any of ****************** funds. We ask that if she has any further question or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I put a deposit down for surgery but decided not to proceed due to health issues. I canceled my procedure ahead of time. I never did speak with there doctors. I only had a consultation. I paid $3799. They won't refund me my money. They are pressuring people to sign up. They kept $2500 dollars of my money.

  

  Business response

  07/12/2024

  Thank you for contacting Sono Bello. We are sorry to hear ******************** is not moving forward with her surgical procedure. Our center attempted to contact her but they were not successful in reaching her. We ask that she please contact our center at her earliest convenience so we can discuss her complaint. 

  Best, 

  Sono Bello

  Customer response

  07/16/2024

   
  Complaint: 21916931
  
  I am rejecting this response because:

  Someone called me on 7/12/24 and left me a message stating they will contact me on 7/15/24. I tried to  reach out today to the manager that left me a message but I still haven't heard anything yet. I am not exactly sure what number to use at this point. So at this point lack of communication. This matter has not been resolved.
  
  Sincerely,
  
  La ***************************

  

  Business response

  08/01/2024

  Thank you for contacting Sono Bello. Our Practice Manager was able to connect with ******************** today and will continue to partner with her and find a resolution. 

  Best,

  Sono Bello

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We spoke today and We are in the process of refunding my deposit. I am happy with the outcome. 
  
  Sincerely,
  
  La ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are charging me for a surgery that I couldnt have. And will not tell me where my deposit ($2,000) went.Nice and upbeat when you go in. But the sales person is NOT a Dr. *** will be sent to OKC to see an actual surgeon that will be determine if you are a candidate for whatever procedure you are wanting.and if you are NOT a candidate they will still charge you.This is what happen to me:I was suppose to get arm lipo and chin lipo. I supposedly came on the perfect day because the chin lipo was going to be free. The total amount was going to be about $5,000. The deposit of $2,000 would be applied to the total. I went to preop appointment in ************* with ******************** and he said that I am NOT a candidate for my arm surgery and that he wouldnt do it. I still wanted my chin done and was told he would do that and the girls in ***** could just charge me for my chin. My chin cost $2,992.60. So I should owe $992.60 right? No, they are charging me the total of both surgerys $5,000 even though I wasnt a candidate for my arms and only had my chin done.I was told 5x that the price would be adjusted by the Dr and the women in ***** (**************************) I called the day of my surgery to confirm that the amount would be corrected. They confirmed and said they would call me the next day because I might be loopey from the medication.I have texts and proof that I have reach out before and after surgery.

  

  Business response

  07/07/2024

  Thank you for contacting Sono Bello. Our Director of Patient Experience has been in contact with ************************ and they have reached a resolution. We ask that if she has any further questions or concerns that she please contact our center or our Director of Patient Experience. 
  Best, 
  Sono Bello

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My name is ********************************* and I am a Sono Bello customer requesting a refund of my $2500 deposit I placed on March 21, 2024. I had two specific medical concerns that needed to be addressed before proceeding with the surgery. The questions were about my severe surgical glue allergy, and my thalassemia trait. On June 14, I called the office and requested that a medical professional contact me to address my concerns. The receptionist assured me that someone would get back to me by Monday. When no one called, I followed up on Tuesday, June 18, and was again reassured that someone would call me back. However, no one did. On June 20, I called again and spoke with a receptionist who attempted to answer my medical questions. She stated they did not use surgical glue, but she couldn't specify By June 21, I called again, expressing my frustration . During my fifth call to the 1- 800 number I requested a refund from the corporate office. On June 24 I receive a call from ****** who attempted to answer my questions. I asked before she began if she was a medical professional and she stated no but she worked at Sono Bello for 3 years- I expressed my concerns again but she pressed on and tried to answer the questions I had. When she became silent on the phone while we were talking, I asked her if she knew what *********** was and she stated, "No, but I'm googling it right now. You need to give me a moment to educate myself so I can answer your questions."I instantly lost faith that Sono Bello was a safe and professional place that would prioritize my medical needs while performing cosmetic surgery on my body.I hung up and within 20 minutes ****** left me a message stating that *********************************** authorized my refund. I do not believe they will actually issue a refund because. To my knowledge, no refund has been initiated. I asked for proof and they ignore my verbal and written email request of proof that they are actually refunding my money.

  

  Business response

  07/12/2024

  Thank you for contacting Sono Bello. Our records indicate that we no longer retain any of ********************** funds. 

  Best, 

  Sono Bello

• Initial Complaint

  06/26/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract for body contouring services with Sono Bello in *********, **. The cost was $8, 690. First consultation on February 4th with the surgeon. Surgery was scheduled for the next day. However, I was told I needed to have a A1C test before the surgery could take place. Next obstacle was my PCP needed to sign a *************** form. The 2nd consultation was in March with the surgeon. I inquired if the procedure would reduce the bra band width size. Changing the bra width size was the goal of the surgery. Buying a bra was difficult for me because of the fat under my arms and back. The surgeon told me he didn't know if the surgery could help with that situation. After this I became frustrated because of the delays and now my reason for the surgery may not produce the desired results. My confidence in having the surgery was gone. Also, my husband was unable at this time to take care of me after the surgery due to his medical problems.On April 2nd, I spoke with ***************************, Manager, telling her I wanted to cancel the surgery. She said she would send me the form I needed to sign to my email address. I have never heard from ****** since that day.Numerous telephone calls were not returned. The front desk started not to answer my calls because ****** wasn't returning my calls.In May, my attorney sent a letter to the billing department and to ****** asking for the refund. No communication from Sono Bello.On June 25th I talked with customer service. I was assured they would escalate the situation and I would get a response before the end of the day. Once again, no communication.

  Customer response

  07/02/2024

  
  I received a telephone call from ********* at Sono Bello. ********* told me a full refund ($8,690.00) will be sent to me within 5-7 days.
  
  I am so impressed by your fast response in sending the information to Sono Bello. I was contacted yesterday (6/27) afternoon and assured a full refund!
  
  I am grateful and thankful for your help!!
  
  *****************************
  

  
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My procedure looks like nothing was done when I call the company to try to talk to a consultant I'm told to I will get a call back I've tried five times and have not gotten a call back as of yet

  

  Business response

  07/04/2024

  Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her surgical procedure, patient safety and satisfaction are our top priorities. Our Practice Manager has reached out to **************** to address her complaint. She was informed that after the surgical procedure takes place her point on contact is the Practice Manager not the consultant. We also have her scheduled to meet with her surgeon to review her results. We ask that if she has any further questions or concerns that she please contact our Practice Manager. 

  Best, 

  Sono Bello

  Customer response

  07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issue- Upper ab skin wasnt removed or tighten per the Abex and Trisculpt procedure, leaving my upper abdomen botched & lopsided.-Triscuplt Abex procedure (in lieu of a traditional Tummy tuck) to remove fat & tighten ************ incision around belly button to move upper skin down, not done. *pd $4495 -Trisculpt Lipo (Upper abs, Lower abs) created more issues of lose skin in the upper ab, since the Abex procedure wasnt done correctly.*pd $3390 -Diamond Plus Recovery (tighten & smooth loose skin) wasnt effective since the Trisculpt &Abex procedure wasnt performed correctly. *pd $918 As I was healing & following all the instructions, went to all my follow-*** & all the recovery therapy sessions. I noticed my upper abs wasnt tightening or healing like my lower ab. I brought this up at every appointment & was informed it still swollen and healing .At my final evaluation, January 25,2024: I was told it wasnt swelling, it was loose skin that shouldve been removed along with my belly button being moved and/or an incision made around my belly button to pull down the loose skin from the lipo procedure per consult, diagram and contract.To correct:a reverse tummy tuck is now required. An incision made under my breast to pull the upper abdominal skin. They advised I'd have go to a Cosmetic surgeon to correct.At the last appointment, I asked to be contacted by a manager, I was not. I contacted the office mid February, spoke w Deita(office/business mgr). I asked for a grievance form-she advised they didnt have any forms or any where to send a complaint. She said that she would contact the main surgeon in ******** & get back to me. To date, Ive never received a call, update or any resolution.Resolution--Refund of **************** procedure that was not performed correctly. Pd $7885 -8-15k the cost to correct the botched AbEx procedure with a reverse tummy tuck -Diamond PLUS recovery (wasnt done correctly, so this additional package wasnt effective. Pd $918

  

  Business response

  07/12/2024

  Thank you for contacting Sono Bello. We are sorry to hear ************ is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our Practice Manager has attempted to contact ************ after we received her complaint but has been unsuccessful in reaching her. We ask that she please return her phone calls so we can address her complaint. We look forward to hearing from her. 

  Best, 

  Sono Bello

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I came to Sono Bello ******* on 5/23/24 for a consultation regarding abdominal liposuction. I was told that the procedure would be simple and that I would love my results. I was also told I would be treated by an amazing doctor and treated with care. When I arrived for my procedure I was given meds and immediately rushed into surgery. The first red flag was when ************** didnt utter a word to me (no words of comfort or outlining what to expect). I was treated like a slab of meat on a table. When I yelped in pain because i had no warning that she was making an incision, to my horror - she yelled Im done and started yelling at me because I was in pain. As I lay there in shock and pain she hurried through the rest of the procedure, mumbled something and left. The nurse who accompanied was shocked and apologized but continued to rush me into a chair and sent me on my way. I received no calls as promised from the surgeon or even calls from management regarding what happened. When I finally reported it during my 1st post op. ** said that she didnt know this occurred and would escalate it. So far I have heard nothing. I am left with severe trauma from this experience. I am also dissatisfied with the results of this procedure. I am deformed and in constant pain. I am requesting a full refund and for this doctor to be reprimanded. I will never step into this facility again.

  

  Business response

  07/08/2024

  Thank you for contacting Sono Bello. Our Patient Relation Manager manager has been in contact with ****************** and they have reached a resolution. We ask that if she has any questions or concerns that she please contact our Patient Relations Manager. 

  Best, 

  Sono Bello

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩