Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  100 Tradecenter STE 575 Woburn, MA 01801

  
• 

  Sono Bello

  200 Crossings Blvd # 350 Warwick, RI 02886

  
• 

  Sono Bello

  210 Washington Avenue Ext Ste 104 Albany, NY 12203

  
• 

  Sono Bello Hartford

  175 Capital Blvd Ste 100 Rocky Hill, CT 06067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4 I paid 2495 for a procedure to have excess skin removed from my stomach area. April 22nd I was told by the provider, Dr. **** that I was misquoted and charged incorrectly by the salesperson, ***** *****, to which he said I should be owed a refund and he would advocate for me. The provider, office manager, salesperson, and area manager all agreed to refunding my money. However they have since stopped taking my calls, all forms of common has seized and I have not gotten a refund. I am only asking to be refunded for work that was first misquoted and two never completed. That in total, $2495. If not refunded within ten days from my original ask, I will file proceedings for the original refund, emotional distress, and other issues stemming from this incident.

  

  Business Response

  Date: 04/29/2025

  Thank you for contacting Sono Bello. Our Practice Manager contacted Ms. ***** and informed her this has already been taken care of. She should see the funds in her account in a few days. We ask that if she has any further questions that she please contact our Practice Manager. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Sono Bello in *********, ** looking to lose about 25-30lbs. I was very honest and upfront with them about my goals. I knew that I would not lose all the weight but thought it might give me a good start on my weight loss journey. They suggested the Tri Sculpt procedure and stated that I was the perfect candidate for the results I was looking for. Fast forward to 6 months later, as you can see in the attached photos I had no visible results. I met with the surgeon after my post op appointment and expressed my disappointment on the final results and expressed that I had felt very misled in getting this procedure. They knew exactly what I was looking for and at no point before the surgery did anyone tell me this might not be the procedure for me since this type of procedure is more for sculpting and not weight loss. I did not find out that information until after my surgery. I spent a total of $12,500 for no results at all. This is not the only reason I am filing a complaint. The main reason is that no one will talk to me. I have been repeatedly ignored and lied to about someone getting back to me and they make it impossible to contact a corporate office. All numbers lead to their call center and even my local office and local Practice Manger refuses to give me any corporate contact information, which I find very concerning. I have never had an experience like this with customer service in my life. It is very frustrating. I have kept notes on when I called trying to reach someone who I could talk to about my concerns about the procedure itself and also the customer service I have received since the surgery. Here is a brief summary of my actions, if you need more detail, please reach out. Made or tried to make contact on the following dates: 2/21 Post Op appointment, Made Calls on: 3/4, 3/7, 3/13, 3/25, 3/31, 4/3, 4/4, 4/11. Sent emails: 3/13, 4/7, 4/17. On 4/18 I went to the office unannouced, No response or contact info from corporate as promised.

  Customer Answer

  Date: 04/22/2025

  AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU
  
  
  To:  Sono Bello
          
  
  I, ********* ******, authorize: 
  
  My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
  BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and BBB to use the information about my experience for research on industry marketplace practices.  The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
  
  I understand that:
  
  BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information; I may revoke this authorization by giving written notice to BBB; if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint; the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; a photocopy or facsimile of this authorization will be valid; and my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
  
  Yes, I understand and Authorize - Insert your name here: _Kim Kohman___________________________   Date: 4/22/25____________  
  
  Relationship to Patient:_________________________
  (If the person signing the release is not the patient, please state the relationship to the patient)
  
  
  PLEASE NOTE:  All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated.  If so, the signer must submit written proof of his/her authority to act for the complainant.  A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.

  

  Business Response

  Date: 04/29/2025

  Thank you for contacting Sono Bello. Our Patient Relations Manager has been in contact with Ms. ****** and they have reached a resolution. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 10, 2024 Made a contractional agreement to have cosmetic surgery performed. Payment made at time of contract signing was $6995.65 (1/2 of charge) $6995.64 paid 7/31/2024.Oct. 18, 2024 preliminary evaluation with Dr. ******** surgeon. Dr. ******* wouldnt do procedure until diagnostics were performed to evaluate the situation ( CT ********** was performed and was referred to a general surgeon, ********************* Results indicated medical treatment not performed by Sono Bello. Agreement was made to reemburse all of my previous payments.Since the beginning of January, 2025 I was told a check will be mailed to me for entire amount. I have confronted them through my sales representative and was assured the check had been mailed. To this day I have yet to receive my reembursement. My last contact was March 24, 2025 and was told the check would be here the first week of April. I have yet to receive this check.

  

  Business Response

  Date: 04/13/2025

  Thank you for contacting Sono Bello. Our Practice Manager contacted Ms. ****** and Ms. ****** informed her this had been resolved. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 04/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had elective surgery on January 31st 2025 It was a horrible experience. Dr. ***** was performing the procedure said that I would be kept comfortable during the time it took to complete the surgery I was tortured, belittled and made to stay Screaming and crying for them stop bc the pain was so bad and the doctor refused to stop Telling me to keep my hands out the way. I met with them and had multiple conversations with them only for the matter to be dismissed

  

  Business Response

  Date: 04/20/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ******** experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Practice Manager attempted to contact Ms. ****** on multiple occasions after receiving her complaint but was unsuccessful in reaching her. We ask that she please contact our Practice Manager at her earliest convenience so they can discuss her experience. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procedure 03/24/2025 Complaint for *******, ************** location, for misleading marketing, inadequate pain management, and unprofessional treatment by Dr. ******** *****. My experience was agonizing and deceptive, as the company falsely advertises their procedures as being performed under local anesthesia, when in reality, they only use lidocainewhich did not work on my body.On Sono Bellos website, they claim their procedures are performed under local anesthesia, leading patients to believe they will be comfortably numbed. However, they exclusively use *********, which failed to take effect, leaving me fully conscious and in excruciating pain for the entire procedure. I felt every single metal rod being inserted and moved through my body, completely contradicting what was promised.I booked my procedure on-site with ******* and paid the full $10,000 upfrontno financing, no CareCredit, no haggling. What was supposed to be a positive, life-enhancing experience, instead, it turned into a nightmare.Dr. ******** ***** dismissed my suffering & instead of offering a more effective pain management solution, she administered anti-anxiety medication, as if I were being dramatic rather than experiencing real pain. I ultimately fainted from the overwhelming pain and distress. Dr. ***** was rude, dismissive, &, in my opinion, racist in her interactions with me, further compounding the trauma I experienced.Sono Bello falsely markets their procedures as pain-free under local anesthesia, yet I endured unimaginable suffering. This is a clear case of false advertising, medical negligence, and unethical business practices. What was supposed to be a positive experience became one of the most horrific experiences of my life.I am formally requesting a full refund due to the extreme physical and emotional distress I endured as a direct result of Sono Bellos failure to provide adequate anesthesia and pain management, as well as the gross misconduct of Dr. ******** *****.

  

  Business Response

  Date: 04/26/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ********* experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Patient Relations Manager contacted Ms. ******* to discuss her complaint. They discussed possibly having Ms. ******* come in to evaluate her progress, she would meet with an alternate surgeon. Ms. ******* stated she did not wish to come back in and would like a full refund. Our Patient Relations Manager informed her that we do not offer post procedure refunds but she is welcome to back in to any of our centers to be evaluated. At that point Ms. ******* began to yell and disconnected the call. We ask that she please contact our Patient Relations Manager when she is ready to discuss her case. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the office today 3/26/25 for upper/lower abs , hips and waist. I was promised pain management and they gave me my meds, waited 20 minutes then began my procedure. I wasnt relaxed, had blotches all over, no pain management what so ever. I voiced that to my surgeon and other staff but was still laid down on the table. I was screaming in pain saying dont cut me yet I can feel everything and he proceeded to make the incisions above my belly button and under my belly. He started to use the numbing cannula and I was screaming and crying to point I told him to stop. Sure enough as soon as I left the OR I was asleep and have slept until just now at 7pm. I do believe this is malpractice. At the very least, I shouldve been given more time to see if the meds would work. If I had been given the proper amount of time to process the full effect of the meds I most likely could have continued. Instead I was met with being rushed, and the comments/questions made me feel stupid. I have never received such horrible care in my life. My husband is a nurse and assured me that it was not my fault and the pain meds were not given the proper amount of time. I am traumatized and will never forget this. If my meds had been given the proper time to work I couldve slept through the whole thing. I was literally falling asleep with food in my mouth on the way home. I agree that I was told I would have some discomfort and pressure. But this is different. My incision are still burning and bleeding. Incisions that I asked not to be made until I was numb. Dr. **** was in a hurry at my pre op and today. Saying come on, I need a decision. Are we doing this or not The destruction to my mental state is like nothing Ive ever experienced. This was truly like an awake on the table scenario out of a horror movie.

  

  Business Response

  Date: 03/29/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ******* experience was not exceptional. As with any medical procedure it is hard to predict how a patient will react. Our surgeon stopped the procedure due to the Ms. ***** not being able to handle the small incisions in the beginning of her surgery, he was not able to suction at all. Our center has been in contact with Ms. ***** and informed her that we are refunding her in full. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met for a consult with Sona Bello for Liposuction on 06/25/2024 which at that time I paid $10,050 which was the total amount amount of the procedure. I had my procedure on August 9 with Dr. ******** I had my procedure 08/09/2025. There are there are 127 cameras during the procedure since it was outpatient and had minimal concert sedation. I was awake, but I was very drowsy, but still aware of my surroundings during most of the procedure and remembered getting some IV fluids due to my blood pressure dropping and the next thing I recall my husband being in the room and me being discharged and only half my IV fluid had infused because my IV site went bad. No postoperative vital signs for anything was done. I was sent home to only be very sick. due to how sick I wise, I never followed up postoperatively, and the fact that I had so much anxiety over all the things that were not done appropriately, and the fact that they overexerted this Ohio law on how much volume they are permitted to remove outpatient and at one time. I recently consulted with another plastic surgeon that my husband is familiar with and reviewed my results giving the time that I had lapsed for my recovery and during my assessment, I did let him know how much volume was removed during the procedure and was told that that exceeds the Ohio law and that I shouldve been hospitalized based on how sick I was and that the outcomes couldve potentially fatal. Im writing his complaint because I want to keep other safe from having any potential life-threatening complications in the future and after all that I have endured both physically and my anxiety. Also part of my procedure there were postoperatively non-invasive procedures that helps after liposuction to improve upon the results, which I never could do as a result of my anxiety because I could not get myself to go back to Sono Bello not even for any postoperative pictures because of how much stress and anxiety that it gave me.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Sono Bello. Our Practice Manager has been in contact with Ms. **** and they have reached a resolution. We ask that if she has any questions or concerns that she please contact our Practice Manager directly. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Sonobello and had laser Lipo. Around my stomach area my waist area they quoted me with a certain price. I paid the procedure cash. The doctor told me that I needed a mini tummy tuck to get the results I wanted . I went with this company because theyre well known. I had gone to two prior consultations and they were gonna do it for $3000 cheaper and Im pretty sure I wouldve gotten better results. I am not happy with my results I paid $7000 cash. Im not rich. I had to pay this and save up for this and on top of that. Ive had to paymore money here and keep going to get **** shavingto get the results I should have gotten with a professional company like Sonobello I dont know what theyre using on me here to finally get the results that I want and that is not right if theyre gonna advertise something, they should leave people the way they are on their commercial.They have heavier people than me who turn out with better results than I did me being a smaller thinner person and not getting the results. Do they lie to their patients I just to get at least half of my money back because these results are not what I expected. If you could please help me get back at least $3500 from the seven I pay Ill be truly happy thank you.

  

  Business Response

  Date: 03/29/2025

  Thank you for contacting Sono Bello. Our Practice Manager reached out to ****** but she informed us she had not submitted a complaint. We verified all the contact info provided on the complaint and she stated she had not submitted the complaint.  

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/07/2025 date of transaction ******** amount A non refundable consult fee save the room fee is extremely high. Other Sono Bello cancellation fees are *****. I cancelled my scheduled procedure 2 days after surgical consult after talking to my primary care physician. I have not been refunded a single ***** Neither the office or ambassador returns my phone calls.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ***** does not wish to move forward with her surgical procedure. Ms. ***** purchased her surgical package on February 7, 2025, she met with our surgeon on February 11, 2025 for her pre-operative appointment. During this appointment our surgeon validated her candidacy, reviewed risks, and procedure. Ms. ***** was cleared for surgery which was scheduled to take place on February 17, 2027. 

  Our center contacted Ms. ***** after they received this complaint and Ms. ***** informed them that her VA doctor told her not to move forward with our procedure. Our center asked her for documentation of this in order to refund her. Our center also reminded her of the Financial Agreement which she signed and initialed, Ms. ***** attached to this complaint. This agreement states " After our surgeon has validated your candidacy at your pre-operative appointment any cancellations will result in 100% forfeiture of your procedure cost." The phone call disconnected while having this conversation with Ms. ****** Our center has not received documentation from her doctor stating that she wasn't cleared for surgery. We ask that Ms. ***** please contact our center if she has any questions or concerns. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 04/29/2025

  
  Case number 23069536
  They are refusing to refund any of the money I paid them
  1.  They advertise free consult
  2. The physician that did my pre op did not note the abdominal lump that I have,
  He did say I was uneven.
  3. The slot I was given was already a slot that I was told was open due to a cancellation.  That means they are collecting 2x for a cancelled procedure.  I called and cancelled 2 days after my surgical consult.  Was told I would be called back, was not.  I called the ambassador that was not available and was told I would be called back, never got the call back. I should have never paid up front for the entire amount but I did, they are refusing to refund my payment for a procedure I did not have.  This is a scam.  The pre op consult I can understand not refunding but definitely not ok to not refund for a procedure I cancelled.
  
  

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2025 I went in for my lipo 360 ABex and took my cocktail pills about 40 minutes before starting. I had my ********* shots right away on the table and just was getting holes put in me right away. I felt everything I started to panic I was shaking and crying and I was given no more sedation and I felt everything, it felt so rushed and painful. The doctor kept telling me to stay still and that if I move I wont have a good outcome. The time I got to the ABex part I screamed in so much pain. The doctor told me to not scream in her OR. After everything was done the nurse told me to get up and walk over to her with no help and i immediately passed out on the floor. I couldnt believe the lack of care and allowing me to fall in the OR floor. I am forever traumatized and would never recommend sonobello to anyone with their false advertising. Im out of work for a month due to the amount of pain. I promise you I wont be back with the lack of care I was provided and forever traumatized. Two hours of surgery felt so rushed and trauma to my body that I feel like Im taking longer than a week to heal. Which they say it should take less than a week to get back to work which is not realistic in my case.

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting Sono Bello. We are sorry to hear *** ********* experience has not been exceptional, our center has attempted to contact her but have not been successful in reaching her. *** ******* went in for her one month post op appointment on April 4th but stated she was in a rush and could not stay longer to discuss the complaint. She is healing properly and is currently scheduled for her next post op appointment on June 4th. We ask that she please contact our center when she is free so they can discuss her complaint. We look forward to speaking with her. 

  Best, 

  Sono Bello