Business ProfileforValue Village

Within the last month and a half I have been trying to make an exchange for a purse I bought that ended up being a knock off in **** WA I went back in twice with no luck finding $100 of items in one stop. I begged manager and she gave me a 2 week extension, after this I thought I'd have luck at the ******* location, when a manager told me she didn't have to honor my extension. We went home and in order to not lose my $100 my husband went in buying a bunch of clothes while I was working... to buy us 2 more weeks at least- we went back into ******* location, I actually found pretty cool items equaling the $100 when we went to check out the lady said we were two days late and she couldn't help us. I begged her to ask her manager as my husband and I both work and our schedules clash and we must have confused the date- she came back and said he said if we were one day late he'd do it but not after two days. I ended up calling *************** and a nice manager said she'd work with me- but ****** is very far from us, we went when my husband got off work and with traffic we got there at 5:20 I again, could not find $100 of items and we drove there for nothing! This has been the biggest most hastle of my entire life!!! Give people an exchange card like goodwill!!!! What is this policy??? I see people walking out of value village stealing each time I visit, but god forbid a hard working person not be able to do an honest exchange for items I PAID for 2 days late? Come on have a heart! My husband works M-F I work Weekends- it's hard for us to get to value village as there aren't any local in my city! Imagine all the gas we've bought to do these failed exchanges! Stress and time! Please help!!