Business ProfileforValue Village

This is a request for further investigation around the policies for employees who have concerns about customers during sales transactions and the follow-up regarding it. The most concerning part of this current policy appears to highlight employees' implicit/unconscious biases toward customers. I was in a self-checkout line working on processing my purchase. I had received an email for a discount that I wanted to use as a part of being a club member. I did not realize the coupon had expired. So the system alerted a store employee to help me. Reasonable. The employee, *****, helped me cancel the mistake. Then immediately after, ***** returned to my station to take one of my items off the transaction system. When she did so, she did not acknowledge or communicate with me about her concerns. She walks over to another employee with my item, (I found out later) the manager, ****. I was then told by the manager, ****, who was standing diagonal to me at another system, that the item could not be sold because of concerns that the price tag had been switched. I was extremely embarrassed this was not communicated to me more privately. I understand 'tag switching' is not tolerated, and I did not do so, in every effort, I attempted to communicate this when I responded. But it seemed with little to no success. I still needed to finish my transaction and asked ***** for help processing my additional purchases so I would not make another mistake. Instead, I was told to go to another self-help transaction system. Fortunately, another employee was kind enough to help me at my current station. While working with him on processing my other items, I overheard, the manager, ****, complaining to another customer about how I had responded to her. She made no effort to communicate with me through this and made no effort to help me problem-solve the situation. After this interaction, I am weary of returning.