ComplaintsforTimeshare Exit Team
Current Alerts For This Business
On November 28, 2018, BBB recognized a pattern of complaints from consumers regarding contract, customer service, and guarantee or warranty issues. Consumers allege the business does not provide adequate updates regarding their cases and does not provide the “100% guarantee” refund.
On December 7, 2018, TimeShare Exit Team responded to BBB and is working with BBB to address these concerns.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Given 18 month cash back guarantee. Within 12 months was told they were cancelling their commmitment and that I would be receiving my money back. That was 4 months ago. Inititial contract dated 11/2/22. Very deceptive practice of not giving any updates of my case.I want back my initial $7.000 for their timeshare exit program which to me a big scam especially among seniors which I am.Complaint against ** ReliefInitial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid $7,000 to the TimeShare exit team (as advertised by *********************) for a money back guarantee they could get me out of my timeshare in **** months. They did not, slowly had excuses, eventually stopped responding at all, and have now went out of business. I want my$ back since they failed their obligation in our contract!!Initial Complaint
04/06/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In July of 2018 I paid Reed Hein and associates (AKA Timeshare Exit Team) $4260 based on their guarantee to help me exit my timeshare which was paid off in full. At that time they suggested that I stop paying maintenance fees because most properties don't go through the trouble of sending your file to collections. They also informed me that it usually takes about 18 months to get out of a timeshare agreement. After receiving a notice from my resort stating that they were going to send my file to collections, I paid my maintenance fees and contacted ***************** who stated that they never would suggest not paying. This was pure deception on their part. Like everyone else posting on here, prior to filing for bankruptcy, ***************** forwarded my account to resalevacations who then also went out of business. I am aware of the class action lawsuit for those in Washington but there should be one filed on behalf of ********* who were also duped by *****************Initial Complaint
04/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This journey started in 2018 when I met with Timeshare Exit Team. The company charged me over $5,000 and promised to exit me out of my timeshare. They gave me a timeframe in which I would be exited out of my timeshare and if they were unable to exit me from my timeshare that I would I did have 2 different law firms that were supposed to be working on my my case. I just keep being passed all too so many different people with those firms that I can not even count. As of now I have not heard anything from Timeshare Exit Team or the Law firms. I just found out that one of the law firms is now is involved in a class action lawsuit. And to top it off the timeshare is demand payment and has sent it to collections. I would like a refund. This is a scam!!!!Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My mother and I were promised a resolution within a year. I have paperwork dated March 29, 2017. They recieved $6,529.88 for services never rendered. I want a full refund for my mom but she took ill after. She recently passed away ??. This needs to be resolved.Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Timeshare exit team took over $5k from me to exit a timeshare. They did nothing and have since gone out of business. All just want a refund. The timeshare went to colllections and now the collections company is seeking a judgment. I could have just paid off most of the time share with the money I paid to timeshare exit team who guaranteed theyd get me out of the timeshare or a full refund. It was a complete scam.Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted them to sell my timeshare. They took my money and were initially contacting me. I have heard nothing g from them and the website is no longer up.Initial Complaint
12/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I paid ***************** Timeshare Exit Team over $3000 in November 2018. I went through several years of sending and signing documents. They said the process can take multiple years so I trusted the process, but I stopped receiving communication from them in September 2021. I still waited up until I saw they had gone out of business but then they were transferred to a Resale Vacations so I thought the process was still going. I know ******** was forced to pay millions due to fraudulent practices and I would like all (or most) of my payment as part of restitution since they had a money back guarantee.Initial Complaint
11/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We have signed a contract with RedHein Exit Time Share December 1st 2017.The amount of money we paid was $3,454.50 They were committed to exit us from our timeshare at *********** Resort Great ******************** ** After MANY e-mails and telephones conversation asking for our money back as per the agreement on our contract because it was going on for 5 years!!! ******** referred us to a company that was Resale Vacations in ** to exit our timeshare. After sending all our personal information to this company in ******* city in **. The problem got WORST!!! ReefdHein referred us to a DELINQUENT company! If you need the last e-mail with explanations sent to ******** regardng this problem I still have it. NOTE ******** never got back to us. ***Their is 3 problems:1. Money back garanteed from ******** not respected.2. ******** referring us to a ****************** 3. Resale Vacations in WA the delinquent company having all our personal information because of Reedhein negligeance. We lost contact with them!Account number with ******** is: ***** PLEASE NOTE... We are francophone and if possible french service would be greatly appreciated! Thank youInitial Complaint
09/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In January 2019, I contracted with Timeshare Exit Team in the amount of $5582.84 to exit me from my Wyndham timeshare, after unsuccessfully trying myself. After filling out the necessary documentation, I waited about 2 months and never heard anything from them. So, I called asked for a status update on my case, and was told "it was with the attorneys, and I should be hearing from them soon." When I asked for an estimated timeframe, I was told about 6-8 weeks. Well, I never heard from them unless I CALLED THEM every 6-8 weeks. Each time I received the generic response I received on that first call. After about 8 months I stopped calling in hopes that things would just work out. In February 2020, I received an email from ***************** Group, stating they had received my case from Timeshare Exit to see if they could exit me from my timeshare. After I actually responded (b/c I thought it was a scam), I worked with Granite Spire for about 9 months, and they were THE COMPLETE OPPOSITE OF TIMESHARE EXIT TEAM. They were attentive, responsive, and informative about what was happening with my case. Unfortunately, they also were not successful in exiting me from my timeshare. So, I went back to Timeshare Exit Team in March 2021 and requested a refund as it had been more than 24 months since I had initially contracted them. Over the next couple of months, they were superficially responsive (a lot of automated replies to emails for updates) and asking for information I provided in the beginning of our contract. In October 2021, I received an email saying they had reached a settlement with ******* and I would be hearing more "in the coming weeks and months." In January 2022, I emailed asking for an update on my settlement offer and have yet to receive a response. All of their phones are disconnected and I have not received anything from ******* except for my regular monthly bill. I SHOULD HAVE BEEN REFUNDED OVER A YEAR AGO! It's been almost 4 years.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
152 total complaints in the last 3 years.
1 complaints closed in the last 12 months.