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Business Profile

Timeshare Cancellation

Timeshare Exit Team

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

This business has 1 alert

Complaints

This profile includes complaints for Timeshare Exit Team's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timeshare Exit Team has 53 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked with the time share exit team from 2019 to about 2021 in efforts to get myself out of a timeshare agreement with ******. They assigned me a Lawyer and provided a guarantee if they aren't able to get a settlement with ****** so that I am relieved of the timeshare, that I can be refunded. ****** refused to accept any amount of money that I tried to give through the lawyer. The lawyer stated that I will have to go through the Exit Team to get my refund. I tried calling through the number that I was set up with and still would not get any answer or resolution. I would have to call one of the numbers online only for it to be an attempt for them to treat me like a new client.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid PMG $3,800 to exit my timeshare and completed their program. The would never call me back to go over completion and instructions and the creditor for the timeshare they were supposed to exit put a $12,000+ debt on my credit because of PMG failure to do what they said they were going to do. I hired a lawyer, they sent demand letters and file suit and they never returned their phone calls. This derogatory **** on my credit report needs to be taken off. They need to contact creditor and remove and give me a refund of $3,800. If not I will report this company and move forward with full blown investigation and lawsuit.

      Customer Answer

      Date: 10/21/2024


      I filed a claim last week. See ID above. Here was the letter sent to the timeshare from my attorney of which they never responded. I have been dealing with this fraudulent company for 5 years, trying to get them to give my money back and release the 1 delinquent item on my credit report which is causing harm in purchasing my home. They never kept their end of contract and they don't respond to customer, attorneys, etc!

      The attorney demand letter that was sent to the company a year ago and was never responded to is attached as well.

      Please advise this needs to be handled ASAP. 

    • Initial Complaint

      Date:06/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 25 September 2019, my husband and I entered into a contract with Timeshare Exit Team to exit out of our four timeshares. We paid $33,610.34 up front for this service. In our contract with Timeshare Exit Team, it clearly states that if they cannot get us out of our timeshares within 36 months, that we will be refunded the $33,610.34. We communicated with a third-party lawyer whom Timeshare Exit Team had contracted to negotiate on our behalf. Over the course of the 3 years, a negotiation did not occur. Instead, we received a class action lawsuit postcard in the mail if we wanted to participate in against Timeshare Exit Team. We submitted our names to be included in the class action lawsuit. It has not been settled. Overall, Timeshare Exit Team has caused an undue hardship on my family as three of the timeshares have been repossessed. The fourth timeshare, we ended up paying the remaining balance in January 2024. Our credit reports have been severely affected by the repossessions and late payments and have placed me in jeopardy of losing my employment, which requires a security clearance. Timeshare Exit Team assured us that our credit report would not be affected since we would be in negotiations to pay a lesser amount than what we owed. I want to be refunded the $33,610,34 as outlined in the contract I had signed with Timeshare Exit Team. Timeshare Exit Team also does business as ***************** and Associates.

    • Initial Complaint

      Date:02/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Given 18 month cash back guarantee. Within 12 months was told they were cancelling their commmitment and that I would be receiving my money back. That was 4 months ago. Inititial contract dated 11/2/22. Very deceptive practice of not giving any updates of my case.I want back my initial $7.000 for their timeshare exit program which to me a big scam especially among seniors which I am.Complaint against ** Relief

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $7,000 to the TimeShare exit team (as advertised by *********************) for a money back guarantee they could get me out of my timeshare in **** months. They did not, slowly had excuses, eventually stopped responding at all, and have now went out of business. I want my$ back since they failed their obligation in our contract!!

    • Initial Complaint

      Date:04/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2018 I paid Reed Hein and associates (AKA Timeshare Exit Team) $4260 based on their guarantee to help me exit my timeshare which was paid off in full. At that time they suggested that I stop paying maintenance fees because most properties don't go through the trouble of sending your file to collections. They also informed me that it usually takes about 18 months to get out of a timeshare agreement. After receiving a notice from my resort stating that they were going to send my file to collections, I paid my maintenance fees and contacted ***************** who stated that they never would suggest not paying. This was pure deception on their part. Like everyone else posting on here, prior to filing for bankruptcy, ***************** forwarded my account to resalevacations who then also went out of business. I am aware of the class action lawsuit for those in Washington but there should be one filed on behalf of ********* who were also duped by *****************

    • Initial Complaint

      Date:04/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This journey started in 2018 when I met with Timeshare Exit Team. The company charged me over $5,000 and promised to exit me out of my timeshare. They gave me a timeframe in which I would be exited out of my timeshare and if they were unable to exit me from my timeshare that I would I did have 2 different law firms that were supposed to be working on my my case. I just keep being passed all too so many different people with those firms that I can not even count. As of now I have not heard anything from Timeshare Exit Team or the Law firms. I just found out that one of the law firms is now is involved in a class action lawsuit. And to top it off the timeshare is demand payment and has sent it to collections. I would like a refund. This is a scam!!!!

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother and I were promised a resolution within a year. I have paperwork dated March 29, 2017. They recieved $6,529.88 for services never rendered. I want a full refund for my mom but she took ill after. She recently passed away ??. This needs to be resolved.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Timeshare exit team took over $5k from me to exit a timeshare. They did nothing and have since gone out of business. All just want a refund. The timeshare went to colllections and now the collections company is seeking a judgment. I could have just paid off most of the time share with the money I paid to timeshare exit team who guaranteed theyd get me out of the timeshare or a full refund. It was a complete scam.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them to sell my timeshare. They took my money and were initially contacting me. I have heard nothing g from them and the website is no longer up.

    Timeshare Exit Team is NOT a BBB Accredited Business.

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