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Business Profile

Timeshare Companies

Vacation Internationale Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

This profile includes complaints for Vacation Internationale Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went. To a presentation were he compared the prices to motel 6 and it all a lie prices dont reflect that and he verbally told me my points were yearly and on paper is every two years I was never informed about 150 dollars maintenance fee I was told you pay this total prices in payments no interest and it charges a lot of interest. You guys are a scam dont explain anything and you say one thing verbally and in paper is something else

      Business Response

      Date: 02/07/2024

      Thank you for allowing us the opportunity to respond to the concern regarding the ************** Assessment. We have reached out to this owner and believe this should be resolved as satisfied. 

      Client Relations Manager

      ***************************

       

      Customer Answer

      Date: 02/07/2024

       
      Complaint: 21254261

      I am rejecting this response because:

      Sincerely,

      *********************

      Customer Answer

      Date: 02/09/2024

      what was missed in discussion was the down payment was going to incur an additional fee outside of their ONE monthly payment, paying a whole of a lot more than what we were told & expecting. The only communication was regarding the ONE monthly payment fee (+ maintenance fee). Trips arent free trips, everything either comes with a deposit, or some sort of fee.We felt like we were misrepresented, omitting a material fact. Now, there would have been TWO monthly payments made + maintenance fee, had we actually known that, would not have been an option wed choose because excess monthly payments. These tactics are a poor representation of integrity and we dont want to give our money to those who take advantage of others.

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vi resorts sold us a time share and was all a lie and misleading. Was told one thing and author was done. The charges are beyond what's was described, when we went in they said that we were never told that and that's not how it works. We were *** they would buy it back with was a lie. Unable to use . As well as for months we have been put off and keep getting the run around. There was never a 3 week meeting , keep getting told we will get contacted ect it's a big joke

      Business Response

      Date: 01/15/2024

      To Whom It May ******************** you for allowing us to respond to this complaint. We see ******************** purchased our program in October 2023. She received all documents that described the credit card she applied for and how the down payment would be applied; along with the monthly in-house financial obligation, as well as the annual operating assessment. ******************** also received information about her right to rescind the purchase within the 7 days allowed by **************** Law. 

      ******************** came into our office again in December 2023 upset with receiving bills that they did not expect. Did not allow for further explanation and review of the program and documents.

      The VI account has now been closed per the request of ********************. All funds paid will be kept as liquidated damages pursuit to paragraph 15 of the VI Purchase and Security Agreement that is signed by ********************* 

      Sincerely, 

      ***************************

      Client Relations Manager

      Customer Answer

      Date: 01/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2023 we signed up with this company because we were told we can cancel at any time. After 7 months and constantly looking we have not been able to find anything that isn't already booked. This has costed us thousands of dollars at this point and much more of a headache then it's worth. We initially signed up for the 7 year plan thinking that we can cancel and when we call to do exactly that we were transferred to their loan department saying we can defer up to 3 payments or pay 40% of the loan. I have recently been informed that my company is closing down it's office and that I'm being laid off at the end of December, so we can't afford a little of three thousand dollars right now to cancel a service that we thought we could cancel at any time. As of right now the only option that they are giving us to do this, is to stop paying the loan which will make the loan go into default and go against our credit. This has been the worst thing that we could have ever purchased and would never recommend this to any one else.

      Business Response

      Date: 12/08/2023

      Thank you for the opportunity to respond to your concern. Our sales office has been in touch with this consumer and we believe this has been resolved. We were able to help schedule a vacation for March **** with their program, as well as offer some assistance with their financial obligation. We believe this case should be closed as satisfied. 

       

      Thank you,

      ***************************

      Client Relations Manager

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have solely received delinquent notices and late fees from their company, with no attempt to address our concerns. The absence of communication on service-related issues is unacceptable. Despite being labeled as "valuable customers," our dissatisfaction persists.We're frustrated and appalled by their unethical sales tactics, exposing numerous lies. The inability to reach representatives compounds our distress. Deceived at the time of purchase, we find such practices unacceptable. The belief that we could sell the timeshare has been false. The reservation system was told to us as being easy, but nothing is available and the website crashes and is poorly made. We demand the immediate cancellation of the timeshare and a prompt refund of any owed funds.

      Business Response

      Date: 11/22/2023

      Thank you for your inquiry. We see that you have had four different purchases with our company over the years. This account was closed for loan default back in April 2023. You no longer own a vacation ownership with VI Resorts.

       

      Sincerely

      ***************************

      Client Relations Manager

    • Initial Complaint

      Date:09/16/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2021 we signed up with VI Resorts. I truly feel like they are taking advantage of people. I understand it is my responsibility to read the fine print and understand the finances before signing anything. However, how they explained it felt very tricky and since I was told my pricing would add up to under $200 a month and that was not the case. We were told our pricing for a lifetime membership would be around $11,000. **** they were showing us numbers with a loan and credit card, they were showing us the numbers if we paid it all off early which was not explained to us very well. In the end we signed up for over $22,000 with all the interest fees. On top, there is a maintenance fee every month. I take responsibility that I should have read and understood everything better, however, they are very aggressive and intimidating to the point where you truly feel like you can't say no. They write down numbers and on paper then throw them away quickly so it all goes too fast. After reading reviews I can see that we were not the only ones to fall for this scam. We are drowning and can't afford to pay over $600 a month for credit card, loan and maintenance fees. This company should be regulated and should have much higher restrictions on the wording and aggression that nearly forces you to agree to insane amounts of money. I feel truly fooled. This has set me back more than I can manage at this time as I am a caregiver for my mother who suffered from a stroke and has MS. **** I have called them to explain my hardship, they told me to quit paying the maintenance fee but they couldn't do much more due to the loan I have out with them. They also told us we would pay less and have more if we signed up for Platinum Membership, however with all the mail and wording, we are confused because it says our Platinum Membership is expiring, yet they tell us its not. Everything is meant to confuse you, until you make a decision you extremely regret. Can email pictures.

      Business Response

      Date: 09/20/2023

      Thank you for allowing us the opportunity to response to this concern. We have reached out to this owner and offered, what we believe to be, a fair resolution to their concerns. We believe this matter is resolved. 

       

      Sincerely, 

      ***************************

      Customer Answer

      Date: 09/20/2023

       
      Complaint: 20615407

      I am rejecting this response because: I have not been contacted due to the complaint. I've made many calls regarding issues and I have not had any calls back. I was told to talk to the loan department and they seem to be unable to get a hold of. I've called and left messages twice to see if we can come to a resolution as I am quite literally going broke trying to pay the close to $600 a month in credit card, maintenance fee and loan payments ALL created through them. I would appreciate a call with hopes of a response. 

      Sincerely,

      *************************************

      Customer Answer

      Date: 09/20/2023

      Please disregard my initial response as my emails did not come in the correct order. VI has offered a manageable resolution. Thank you.

    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property Information: The Oasis Resort ***************************************************************************** Vacation Stay booked on hotels.com The stay was for Aug *****th 2023, 3 rooms under 3 separate reservations and Names. *******************: Itinerary#************** ***************************: Itinerary#************** *********************************: Itinerary#************** I was in attendance with my service animal ********, a golden retriever trained to administer deep pressure therapy. I was assured my attendance would be ok with ******** as the property ad on hotels.com permitted service animals:*********************************************************************************************************** departure all 3 rooms were charged a pet fee of $350, My service animal was with me as I visited friends in all 3 villas but primarily the top 2, this is to be expected as he is a service animal. When calling to negotiate with the on site staff the Manager ***** was rude and unhelpful stating that we needed special clearance or would have been put in a special room with an animal, per the *** this is not allowed. She recommended I contact hotels.com and ************** Vacation Internationale Inc.Hotels.com was just the advertiser and booking agent, had no authority to ***** a refund. Vacations internationale **** Stated my we were charged a pet fee for my service animal and that a supervisor would follow up this week. I'm waiting on that response but wanted to share this experience with the BBB as other reviews have shown this is a pattern at this property. Additionally I feel targeted and embarrassed by the situation. This business is operating outside of *** guidelines for service animals and discriminating against disabled individuals in doing so.

      Customer Answer

      Date: 09/08/2023

      This matter has been resolved as a result of the complaint ***************** reached out directly and assured me the property had been reached out to, the charges have been dropped, and he will be doing a training on service animals at the management summit this year. 

      I am very satisfied with the action the business is taking to resolve this matter. 

    • Initial Complaint

      Date:07/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years ago, I purchased a timeshare with Vacation International, believing it would be an efficient way of vacationing. The sales pitch was high-pressure, emphasizing benefits like open availability and investment potential through renting the property. However, after taking out a 12-year loan, I realized the promises were empty.I attempted to reserve rooms through the timeshare, but availability was scarce, and the quality of resorts was not as advertised. I attended another review seeking to decrease points and costs, or possibly sell it back, but was told it wasn't possible at the time. They convinced me to renew my account to make changes, but it only increased the overall cost without providing significant benefits.In hindsight, I believe I was taken advantage of because I didn't fully understand the system or my ************, I feel trapped in a costly and unfulfilling timeshare agreement.

      Business Response

      Date: 08/01/2023

      Thank you for the opportunity to respond to this complaint. We have had several interactions with ****************** and have tried to clarify the points he made above. His loan was never 12 years. His contract shows his ownership is for 12 years; his loan was set up for 120 months (10 years) which was to get a comfortable monthly payment at the time of sale. 

      We have encouraged ****************** to call for an owner education and to use the program; as we travel thousands of people a year with our program that has been in business for 49 years. 

      We have offered a release option to ******************, as well as a loan modification, both of which he did not want to take; so just like any other financial obligation he is aware of the consequences if he wants to default on his loan. 

      Sincerely,

      ***************************

      Client Relations Manager

    • Initial Complaint

      Date:07/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years ago, I purchased a timeshare with Vacation International, believing it would be an efficient way of vacationing. The sales pitch was high-pressure, emphasizing benefits like open availability and investment potential through renting the property. However, after taking out a 12-year loan, I realized the promises were empty.I attempted to reserve rooms through the timeshare, but availability was scarce, and the quality of resorts was not as advertised. I attended another review seeking to decrease points and costs, or possibly sell it back, but was told it wasn't possible at the time. They convinced me to renew my account to make changes, but it only increased the overall cost without providing significant benefits.In hindsight, I believe I was taken advantage of because I didn't fully understand the system or my ************, I feel trapped in a costly and unfulfilling timeshare agreement.

      Business Response

      Date: 08/01/2023

      This is a duplicate complaint. See complaint #********

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06-12-23, My ************** got a phone call saying we won a free trip to ********** and to get the certificate, show up for a presentation. Said Dont worry, you dont have to buy anything, but youll have to listen to a 90 minute presentation. Showed up next day, sales rep brings us into a room with more people, asked questions on what we knew about current hotel rates + eventually a Sales rep comes with a presentation about how beneficial timeshares are. Also said that if we were to move forward with this investment, wouldnt show up on our credit. They gave us a paper with 3 options to buy in, had a down payment & monthly payment options. Our sales guy goes, we got a special deal for you guys! How about you fill out some paperwork and do a credit check, see what other option we could get you! we will throw in those 2 free trips from the top of the line package! It had us thinking wed be able to have travel at a low cost with one monthly cost seemed reasonable. Little did we this is what ultimately lead to a mistake we both failed to back away from. The news we got was, WOW! Great credit, were going to knock it out with this ONE low monthly payment + yearly maintenance fee! In between signing papers and conversations, what was missed in discussion was the down payment was going to incur an additional fee outside of their ONE monthly payment, paying a whole of a lot more than what we were told & expecting. The only communication was regarding the ONE monthly payment fee (+ maintenance fee). Trips arent free trips, everything either comes with a deposit, or some sort of fee.We felt like we were misrepresented, omitting a material fact. Now, there would have been TWO monthly payments made + maintenance fee, had we actually known that, would not have been an option wed choose because excess monthly payments. These tactics are a poor representation of integrity and we dont want to give our money to those who take advantage of others.

      Business Response

      Date: 07/24/2023

      VI Resorts and **************** have come to a mutual resolution. This complaint should be closed as satisfied. 

       

      Sincerely,

      ***************************

      Client Relations Manager

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife *********************** and I were at a trade show and stopped at a booth. We played a dice roll game and won a trip to **********. We were told we had to attend a timeshare presentation to get our tickets and other incentives. We were told the presentation would last ************************************************************************* a high-pressure sales meeting. Salespeople told us the timeshare was a real estate investment which would increase in value, and which was a tax write-off. We were told the investment could be left to our children and that our children would have to pay the maintenance fees. We were already timeshare owners and were told we did not have enough points to have access to many of the benefits offered by the resort. Salespeople told us the upgrade would give us access to more resorts, earlier check-in times, discounts, unit upgrades and other perks. We were told trades for other resorts would be much easier with the purchase of additional points. We told them several times that we were not interested in making a purchase and did not think we could afford to do so. Salespeople told us we could vacation at any time of the year and that we could easily book accommodation around the world. We felt we had to buy the upgrade to leave. At closing, we were not represented by a real estate agent and no representative of the ********************** was present. We were told maintenance fees would not increase or would increase in only very small increments. We were not told we may have a right to vote on how the fees are used. We later tried to make trades using our points and found the system was very complicated and not easy to use. We could not make reservations during holiday seasons and other peak travel seasons. We are told no accommodation is available when we want to travel. We are now retired and have experienced a decrease in our income. We can no longer afford the escalating costs of the timeshare.

      Business Response

      Date: 07/06/2023

      To Whom It May ********

      Thank you for allowing us the opportunity to respond to this complaint. This owner purchased in 2015. They enhanced their purchase in 2016 and 2020. Each purchase it was documented and acknowledged that they had a seven day window to rescind the purchase; we did not hear from them during that time. Our records do not show that these owners called into our Owner Services department to go over their program or to let us know their dissatisfaction. 

      In January 2023, we received information from a scam company called Financial Recovery Advocates LLC which is a known Timeshare Exit Team scam company. The account was 36 days past due and the owners disputed 2 payments with their bank, bringing their account more than 60 days past due. 

      This account was cancelled in January 2023 as a loan default, and nothing further is due to either party on this account. 

      Sincerely,

      ***************************

      Client Relations Manager

    Vacation Internationale Inc. is NOT a BBB Accredited Business.

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