Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear "Destiny 2" official customer service:Hello! I write this appeal letter to you with an extremely sad and anxious heart. I am the player with the game ID ******************** For me, "Destiny 2" has always been not only a game, but also an important spiritual sustenance in my life.I have invested too much in this game, not only a lot of money, but also countless energy. Countless days and nights, I am immersed in the process of exploring the wonderful world of the game and conquering difficult dungeons. The friendship gained by fighting side by side with teammates is an invaluable memory in my life.However, now I have encountered the dilemma of account ban, and to make matters worse, I was diagnosed with cancer and my life has entered the countdown stage. In this last time, I am eager to return to "Destiny 2", feel the familiar adventure atmosphere again, and say the final goodbye to friends who have not yet contacted.The previous account problem was because I logged in at an ************** which led to the account being stolen. I changed my password immediately after I found out, but I had no idea what the hacker did with my account afterwards. I have deeply reflected on my negligence and will be more careful to protect my account in the future.I tried to appeal on the Destiny official website, but for some reason the appeal channel is no longer open to me. With nowhere else to go, I can only ask you to manually review my situation. I am willing to cooperate and provide any information that can prove the truth of what I said, including my medical records, etc., just to give me this last chance so that I will not have any regrets.I look forward to your mercy and help, and look forward to stepping into the world of "Destiny 2" again.

  Business Response

  Date: 01/09/2025

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct.Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).

  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.

  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22769657
  
  I am rejecting this response because:Dear Bungie Customer Support:
  
  Hello!
  
  I received a notification that my account was banned for violating the Destiny 2 License Agreement and/or Code of Conduct. I am shocked and confused by this, because I can solemnly assure you that I did not cheat at all.
  
  In the process of playing Destiny 2, I always abide by the principle of fair competition and respect the game environment and the experience of other players. Every challenge and task completion is based on my own efforts and love for the game. I have never used any improper means to gain an advantage. Whether it is in the dungeon attack, PVP battle, or daily tasks, I have invested a lot of time and energy just to enjoy the pure fun of the game.
  
  I carefully recalled the recent game process, and I really can't think of any operation that may trigger the violation judgment. Perhaps there are some misunderstandings, or accidental factors such as network fluctuations and system failures in the game, which lead to abnormal data feedback and make me innocently implicated.
  
  I sincerely hope that you can review my account status and thoroughly investigate the reason for the ban. If you can provide more detailed evidence of the violation, I am also very willing to cooperate in the explanation and clarification to prove my innocence. I really love this game and don't want to lose the opportunity to continue exploring the game world. I look forward to your reply and give me justice.
  
  Thank you for taking the time to deal with my request.
  
  [Your name/game nickname]
  
  [Specific date]
  
  You can adjust and modify the content according to the actual situation. If you have more details to add, please feel free to tell me so that this letter can better meet your needs.
  
  Sincerely,
  
  ***** J *******

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the official customer service team of Destiny *******!I am sending this appeal to you again with an extremely sad and anxious heart. I am the player with the account ******************** The account being banned this time is like adding insult to injury for **** have always been the most enthusiastic follower of Destiny 2. In order to have a better experience in the game, I have recharged a considerable amount of money. These investments are all proof of my love for this game. Moreover, I have spent countless hours in the game. Every corner of exploration and every fierce battle carry my memories. I often immerse myself in it, forgetting the disturbances of the outside world, just to feel its unique charm.Recently, due to some personal special circumstances, I have been to an ************* to play games. But I can swear that I never performed any illegal operations during my stay in the *************. The network environment of the ************* is complicated. Now looking back, it is very likely that the account was hacked and stolen at that time. When I found out, the account had already been abnormally banned, which really made me miserable.What's even more sad is that I'm now suffering from cancer and my life is in the countdown stage. In this last time, Destiny 2 is not just a game for me, it is more like my spiritual comfort, and it is one of the few things that can help me forget my illness and enjoy happiness. Without it, I really feel that life has lost its color, as if I have lost the motivation to live.I implore you to arrange a detailed review of my account manually in such a special and difficult situation. Give me a clear name and lift the account ban. Let me return to the universe full of fantasy adventures in this limited life, fight side by side with my teammates, and leave no regrets.Thank you again for your attention, understanding and support, and look forward to your reply, which means a lot to me.

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22744702
  
  I am rejecting this response because:Dear Bungie **************** Team:
  Hello!
  I am a banned Destiny 2 player ********************** I was recently informed that my account was banned for violating the license agreement and/or the Code of Conduct. I am shocked and confused by this, as I am sure that I have never violated any rules during the game.
  I have always strictly abided by the rules of the game, respected other players, never used inappropriate language in text chat, and set up and updated team information according to normal procedures and specifications. In addition, I always regard account security as my top priority and have never shared my account credentials with anyone to ensure that my game experience is fair, legal, and in line with community standards.
  I have carefully studied your company's account restrictions and bans policy (***************************************************************), but I still don't understand why my account has been punished in this way. I urge you to review my account situation and verify whether there is a possibility of misjudgment. If this ban is caused by some technical failure or information error, I hope you can lift the restrictions on my account as soon as possible so that I can continue to participate in the game world of Destiny 2 normally.
  In order to prove my innocence, I am willing to actively cooperate with any investigation of yours and provide necessary information and evidence. I hope you can handle my appeal in a fair and objective manner and give me justice.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear official customer service of Destiny *******!I am the player with the game ID [Last Handle of Handle #****], and I appeal to you again with great anxiety and sincerity. After learning that my account was banned, my life seemed to have another layer of haze, because this game has a special meaning to ***** the course of the game, in order to support the development of the game, I invested a lot of effort and funds to recharge. Every consumption is a testimony to my love for Destiny 2. I hope to gain more wonderful experiences in the game.More importantly, I am currently suffering from depression. I need to rely on tranquilizers to maintain emotional stability on a daily basis. Destiny 2 is one of the few spiritual sustenances that can relax my body and mind and forget the pain. In the game world, I met like-minded friends, and the time I fought side by side with them gave me a lot of comfort, allowing me to temporarily break free from the quagmire of depression.I have always abided by the rules of the game and have never had any thoughts or behaviors of cheating or violating the rules. Fair competition and friendly communication are the principles I always adhere to. If there is any misunderstanding in this ban, please review my account status and check the detailed game records and data logs. I am willing to fully cooperate with any form of investigation, just to prove my innocence and return to this game world that means so much to **** hope you can handle my appeal as soon as possible, thank you very much!Sincerely Salute!

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22735736
  
  I am rejecting this response because:Dear Bungie **************** Team:
  Hello!
  I am a banned Destiny 2 player ********************** I was recently informed that my account was banned for violating the license agreement and/or the Code of Conduct. I am shocked and confused by this, as I am sure that I have never violated any rules during the game.
  I have always strictly abided by the rules of the game, respected other players, never used inappropriate language in text chat, and set up and updated team information according to normal procedures and specifications. In addition, I always regard account security as my top priority and have never shared my account credentials with anyone to ensure that my game experience is fair, legal, and in line with community standards.
  I have carefully studied your company's account restrictions and bans policy (***************************************************************), but I still don't understand why my account has been punished in this way. I urge you to review my account situation and verify whether there is a possibility of misjudgment. If this ban is caused by some technical failure or information error, I hope you can lift the restrictions on my account as soon as possible so that I can continue to participate in the game world of Destiny 2 normally.
  In order to prove my innocence, I am willing to actively cooperate with any investigation of yours and provide necessary information and evidence. I hope you can handle my appeal in a fair and objective manner and give me justice.
  
  Sincerely,
  
  Trevor b ********* Trevor b *********

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear "Destiny 2" official customer service:Hello! I am writing this letter with anxiety, because I am a loyal fan of "Destiny 2", but recently I have encountered the bad thing of my account being banned.Some time ago, after playing in an ************** I forgot to change my password due to a moment of negligence. As you know, Internet cafes are crowded and complex places, and network security protection is relatively weak, which undoubtedly gives criminals an opportunity to take advantage of. Sure enough, when I was completely unprepared, the hacker targeted my account and easily logged in with my unchanged password, and then performed a series of operations that violated the rules of the game, which directly led to my account being banned.But I solemnly declare here that since I entered the world of "Destiny 2", I have always kept the rules of the game in mind and regarded them as the bottom line that cannot be touched. In the past game experience, I have never had the thought of cheating or opening a hack, let alone maliciously exploiting game loopholes for personal gain. That is the most beautiful memory in my gaming career. Every cheer of victory and every cheer after failure are full of my love and persistence for this ********, I sincerely ask you to review my account. I hope you can fully understand that this is a tragedy of account theft caused by my forgetting to change the password, and it is not my subjective malicious violation. If I am lucky enough to have my account unblocked, I will strictly abide by the rules of the game as always.Looking forward to your positive response, thank you for taking the time to deal with my appeal in your busy work.

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22722554
  
  I am rejecting this response because:Dear Bungie:
  Hello!
  I am the player of ******************** I recently received a notification that my account was banned. I am deeply shocked and puzzled by this, and I would like to raise an objection to you.
  I have always strictly abided by the license agreement and code of conduct of "Destiny 2", cherished the game environment, and never committed any deliberate violation of the regulations. During the game, I always interacted with other players in a fair and friendly manner and actively maintained the harmonious atmosphere of the game.
  I carefully checked my user name, text chat history, team information and all other parts that may involve user-generated content, and I believe that there is no violation of relevant policies. At the same time, I also attach great importance to account security and have never shared my account credentials with others.
  I guess there may be some misunderstandings in this ban, and I hope you can review my account situation. I am willing to actively cooperate and provide any necessary information to prove my innocence. If the ban is due to system misjudgment or other unclear reasons, I hope you can lift the restrictions on my account as soon as possible so that I can continue to enjoy the fun of "Destiny 2".
  I look forward to hearing from you and thank you for taking the time to process my request.
  
  Best regards!
  
  Sincerely,
  
  John m groom John m groom

• Initial Complaint

  Date:12/22/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Bungie Support Team, Hello! I write this letter with great anxiety, hoping to get your help. My Destiny 2 account was recently banned, and I am very confused and helpless, because I know that I have always strictly abided by the rules of the game. After careful reflection, I think the ban may be due to my Steam account being stolen in an ************** which led to someone using my account to log in and possibly violate the rules. As a loyal player, I really love the game "Destiny 2", and every time I log in, I am full of passion and anticipation. However, this ban makes me feel very disappointed, because I have never done anything that is not in line with the rules of the game. Unfortunately, my Steam account was stolen in the ************* that day. The hacker may have entered "Destiny 2" through my Steam account and committed some illegal behaviors. I feel deeply guilty and helpless for this, but I can ensure that the account was not stolen by me. After discovering the problem, I immediately changed my Steam account password and enabled two-factor authentication to ensure that similar situations will not happen again. I sincerely ask your team to understand my situation, help me investigate this issue, and restore my "Destiny 2" account. I have always been passionate about this game and cherish every minute and every second in the game. Losing it is a huge blow to me. I hope you can give me a chance to help me regain this account that carries many of my memories and efforts. Thank you very much for your patience in reading my appeal, and I look forward to your reply and support. Sincerely, Salute!

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22720659
  
  I am rejecting this response because:Dear Bungie Customer Service:
  Hello!
  I am the banned Destiny 2 player ******************** and I was recently informed that my account was banned for violating the license agreement and/or the Code of Conduct. I am deeply shocked and confused by this, as I am sure that I have never violated any rules during the game.
  I have always strictly abided by the rules of the game, respected other players, never used inappropriate language in text chat, and set up and updated team information according to normal procedures and specifications. In addition, I always regard account security as my top priority and have never shared my account credentials with anyone to ensure that my game experience is fair, legal, and in line with community standards.
  I have carefully studied your company's account restrictions and bans policy (***************************************************************), but I still don't understand why my account has been punished in this way. I urge you to review my account situation and verify whether there is a possibility of misjudgment. If this ban is caused by some technical failure or information error, I hope you can lift the restrictions on my account as soon as possible so that I can continue to participate in the game world of Destiny 2 normally.
  In order to prove my innocence, I am willing to actively cooperate with any investigation of yours and provide necessary information and evidence. I hope you can handle my appeal in a fair and objective manner and give me justice.
  
  Sincerely,
  
  Marian p ****** Marian p ******

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Bungie Support Team,Hello!I am a player of *Destiny 2*, and my account name is ******************* Recently, I received a notification that my account was banned. I found that my account was stolen and was banned. I don't know how the hacker accessed my account, but my account information may have been obtained through some unknown means.I always keep my account safe and have never authorized others to use my account or participate in any illegal activities. Since my account was stolen, the hacker may have performed illegal operations without my consent, which led to the ban.I hope that your team can review my account situation and confirm the hacker's behavior through relevant evidence (such as abnormal login IP, device information, etc.) so that my account can be restored as soon as possible. I am willing to provide any necessary supporting materials and hope that this matter can be resolved as soon as *********** addition, since I suffer from depression, losing my account has brought me great psychological pressure. I hope to get your understanding and help so that I can resume my normal gaming experience as soon as possible.Thank you for taking the time to review my appeal. I look forward to your reply and hope to restore the normal use of the account as soon as possible.Sincerely,

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).

  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.

  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22717962
  
  I am rejecting this response because:To the relevant person in charge:
  
  Hello!
  
  I received a notification that my account was banned in Destiny 2. I strongly disagree with this decision and hope to receive a fair review.
  
  I have always taken the game's license agreement and code of conduct very seriously and tried my best to comply with it. During the game, I always participated in it with a fair, friendly and positive attitude, and worked hard to maintain a good gaming environment. I firmly believe that I did not intentionally violate any relevant regulations, and there may be some misunderstandings or misjudgments.
  
  I have read the Bungie account restrictions and bans policy (***************************************************************) you mentioned in detail, but I am not sure which specific behavior was considered a violation of the regulations. I sincerely hope that you can provide more clear information, detailing the specific behavior and time points of my violation of the regulations, so that I can better understand and defend myself.
  
  At the same time, I reiterate that I have always paid great attention to protecting the security of my account, never shared my account credentials, and actively taken various measures to ensure the security of my account.
  
  I hope you can review my account and give me a reasonable explanation and fair treatment. If necessary, I am willing to actively cooperate with any further investigation to prove my innocence.
  
  Looking forward to your reply.
  
  Sincerely,
  
  Joanne m ********* Joanne m *********

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Appeal for wrong account ban - Request a re-examination Dear Destiny 2 Support Team,Hello! I am a Destiny 2 player with the account: ******************** I recently found that my account was banned, but I feel very wronged because I have never violated any game rules or used any cheating methods. As an ordinary player, I have always adhered to the principle of respecting the rules of the game and focused on enjoying the fun brought by the game.I understand that this ban seems to be a large-scale ban, and many players have encountered similar problems. I am deeply confused and troubled by this. I have invested a lot of time, money and effort in this game. The ban of my account is not only an interruption of the game for me, but also makes me feel a great loss and anxiety. I cherish this account very much and have been following all game regulations without any violations.Therefore, I suspect that this ban may be caused by system misjudgment or other technical problems. As a player, I sincerely request that your team re-examine my account and give me a fair chance. If there is any evidence or other information I need to provide, please let me know. I am willing to actively cooperate with the investigation.Please understand the helplessness and anxiety of ordinary players like us, reconsider the decision to ban, and restore my account as soon as possible. Thank you for your attention and support to us players, and look forward to restoring my account as soon as possible so that I can continue to enjoy the fun of "Destiny 2".Sincerely

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct.Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3Sep2024, I ordered a product from Bungie. On 13Sep2024, it shipped. According to the latest tracking information:Departed Shipping Partner Facility, **** Awaiting Item **********, ** ***** September 16, 2024, 12:41 pm Shipping Partner: *** MAIL INNOVATIONS I've tried contacting these clowns no less than half a dozen times about this single shipment since, and they've ignored me entirely. I'm not just an occasional customer, I've spent thousands of dollars on products from Bungie.I want what I paid for, an explanation of what happened, and why they've decided it's okay to basically steal from a loyal veteran and ignore his attempt at contact in the hopes he'll just give up.

  Business Response

  Date: 01/02/2025

  We apologize for the delay in completing this customer's order.  We have reached out to the warehouse staff to reship the missing item, and our customer support staff has contacted the customer directly to provide updates. 

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22685223
  
  I am rejecting this response because:

  As of yet, I haven't been contacted by Bungie directly regarding this order since the automated email stating it shipped (despite reaching out via email, on-site form, and *******).

  I'd LIKE to be contacted, via email, but I will not close out this complaint until I receive what I ordered. Keep in mind that I actually paid for shipping.

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 01/10/2025

  My originally ordered item was re-shipped, and delivered today. It would seem Bungie did send me an email stating my order was re-shipped on 2Jan2025, but I hadn't received that email for whatever reason.

  This matter is now resolved, and I hope I don't feel compelled to involve BBB in the future in regards to this company (or any other).

  I'm grateful to all involved that I can finally put this issue to rest.

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to actually contact a person at Bungie. We purchased a game, it will not work on PC, other games with higher graphics work just fine. We used the trouble shoot forums and followed all the steps. All with the same result. Impossible to play the game we purchased. There are clear directions to emails anyone in support or call. When you ****** the problem, appears there are many people in this predicament and no way to resolve it other than be cheated out of money. I feel the company does not have a clear path to make contact with anyone due to their inferior product on PC.

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for items 9/13/2024. Order was updated to reflect a tracking number on 9/16/2024 (see AfterShip tracking info **************************). As of today, 11/14/2024, there has been no movement and/or updates to this shipment. I have reached out at least 3 different times to the Bungie Store customer service team, asking for updates, but to no avail. All I get in response is an image with pre-production info for pre-order items and their estimated shipping timelines, none of which applies to the items on my order. I have also asked for the possibility of a refund due to the delay in shipping and the unfortunate lack of attention to detail in responding to my inquiry, but have still yet to receive any sort of reply. As it is, I have spent $103.99 on this order for which I have received ZERO physical items.

  Business Response

  Date: 11/22/2024

  We appreciate your patience and apologize for the inconvenience. 
  
  We found the shipment was lost in transit, so we followed up with the customer for a courtesy reship. 
  
  The reshipment is in transit, and we will follow up with the customer and provide the updated link.

  Customer Answer

  Date: 11/24/2024

   
  Complaint: 22556081
  
  I am rejecting this response because:

  The Bungie Store did not respond to my request for help until AFTER I asked the BBB to step in to assist.

  The information I provided to the BBB in my initial complaint was the same information I provided to the Bungie Stores customer support team when I was trying to resolve this issue at the lowest level possible. Unfortunately, the level of respect afforded to the BBB after they stepped in to help resolve my issue was not the same level of respect given to me when I was trying to resolve the issue without the help of the BBB. Its almost as if Bungie, Inc. and/or the Bungie Store thought/felt I was lying, when the evidence to support my problem was clear and obvioustheir customer support team just didnt feel it necessary or feel any responsibility to apply due diligence on their part to step in and help me. Completely unacceptable that I have to ask for another entity to step in and do the job that Bungies customer service team is specifically in place to do.

  If this has happened to me it will happen to another customer. ******************** Stores emails and responses to my requests for help were auto-generated, without regard to my problem, because the information being provided to me by them incorrect and not applicable to my order/situation. Although I did eventually receive the correct items, it is completely UNSAT that the BBB had to get involved. Bungie shouldve helped me when it was me asking for help, not the BBB asking to help me on my behalf.
  Sincerely,
  
  **** ******