Complaints

This profile includes complaints for LifeTek Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeTek Inc has 2 locations, listed below.

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  LifeTek Inc

  3333 Squalicum Pkwy Bellingham, WA 98225

• 

  LifeTek Inc

  2200 Division St Ste B Bellingham, WA 98226-7149

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The final straw was when they wouldn't reimburse me for the *** card I paid for. Your *** card has to be issued to you from a training center. I changed training centers, because of the POOR customer service they provide, and now I cannot access the old account and that's where they sent the card to. The training center told me they would reimburse me when I ordered the card because I told them I was switching sites.Another instance are their classes. I had another employee take their *** instructor training class ($425) and you have to be evaluated withing 6 months by one of their employees. We tried to reach them for over a year about setting up the evaluation. We sent emails and made phone calls, without ever receiving an answer. Finally I had to go there for a renewal of my instructor card so I questioned them about this other employee. They said that because she didn't get her evaluation in the 6 month time frame, that she was going to have to retake the class and pay for the class again, $425. It was their mistake. I want to be reimbursed and I want them to have a complaint against them and I would like them to know they have a complaint made about them.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-23-22 purchased a BLS-CPR course for $86.95 that was scheduled for 8/3/22. I was unable to attend the class. I tried to call to reschedule but no one answers the phone or returns phone calls. I ended up booking another class and hoped to just resolve the issue in person but I accidentally booked in a town 3 hours from me and needed to fix that as well. However, when trying to reschedule online it says to contact them. I was unable to contact them by phone because no one answers or returns calls. I tried email as well and I got no response. I contacted my bank for a refund on the second class and i went with another company. Now a few weeks later they finally responded to my email and stated that they dont do refunds (for the original booking). Their policy states they dont do refunds if you fail a class and it states you need to reschedule rather than cancel. However, if I am unable to reschedule due to their lack of response and inability to reschedule via their website it is only fair that I be refunded for services I never received because they did not uphold their part in their own policy.

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BLS American heart association online course and in persons skill check with LifeTek inc on June 7th. I received my online course link and completed the required course. I completed my skills check on 6/14/22 at Country Inn and suites in *******, **. I was told I would receive my e-card by email within 2 days. I did not receive my card and sent numerous emails and phone calls that went unanswered. I had a job offer contingent on my BLS certification. I was forced to purchase another class from a different company in order to get the job. I was finally contacted by lifetek on July 20th and my e-card was issued, however that one was useless to me at that point. I asked for a refund and was met with another email containing my e-card.