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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company replaced my roof a few years ago. I have had multiple problems with a skylight in a bathroom. I have tried to get them to fix it for the past two months. I have called repeatedly, left messages, been told someone would come out. On 2-10-24 **** was supposed to fix it at 10 am. He no showed, no called. I called the company again and left another message. I have told them I am concerned about this leak because mold is growing on the walls. All I want from them is to fix this skylight again. I dont know what else to do. Their website states a ten year warranty on labor. I feel like they are ignoring me and it is causing damage to my home.Business response
02/21/2024
WE HAVE CONTACTED THE CUSTOMER AND ALREADY WENT TO SEE THE ISSUE THAT WILL BE RESOLVED THIS WEEK.Customer response
02/21/2024
They are supposed to come repair the skylight again on 2/23/24. I do not want to close the claim until I know that it is fixed correctly.Customer response
03/10/2024
Skylight is still not fixed. **** was supposed to come out the day after inspecting the skylight but did not. Woman on the phone says they are really busy and waiting for a dry day. We have had several. I have attached pictures of the mold. They have not agreed to provide clean up and repainting. This was newly painted less than a year ago.Customer response
04/25/2024
The problem has been corrected. Thank you
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Contact Information
1313 E Maple St Ste 216
Bellingham, WA 98225-5708
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.