General Contractor
BHD Construction LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
We hired BHD Construction (***** Bannister) to build a very large, elevated deck with cable railing. The project began at the end of July 2021 and was quoted as a ~6-week job. Work was fairly steady on the deck for about 4 weeks with only a few days where the crew had to work on other jobs, then we had far less consistency. We would go weeks without seeing or hearing from anyone. At this point it has been 9 months and the deck base is built, screening is in place, but we still don't have a railing. With the height of the deck, it is unsafe to have quests without that rail. ***** is no longer responding to phone calls or texts. Even when we do get a rare response from ***** you can't trust he is being truthful. In his last communication he indicated the railing had been ordered. I called the manufacturer and they confirmed that it actually had not been ordered. We are incredibly disappointed and just want the project completed. I'm happy to provide a copy of the contract and payments made if needed.Business response
06/20/2022
Yes in response to the homeowners regarding the lack of installation of the rails. We at BHD Construction have been completely overwhelmed with projects of all sizes and have had an extremely difficult time getting our special order products completed. Products we use have seen an unprecedented cost adjustment from the time the project was signed to the time project is started we have tried to maintain the original costs to the homeowner even as these prices have risen. With this customer we have placed the order and will have the railings product (last item to install) in stock by the end of June and have railings going in as they arrive, thank you ***** BannisterCustomer response
06/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and confirm that the rail has been ordered. We are not able to confirm installation as the product has not arrived.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.