Business ProfileforHeartland Toyota

BROUGHT IN MY 2022 TOYOTA TUNDRA FOR FIRE HAZARD RECALL (23TB09) ON MARCH 9,2024. UPON COMPLETION OF WORK, I INSPECTED IT AND FIND OUT THAT THE REPAIR WAS NOT DONE CORRECTLY WITH ACCORDANCE TO RCRIT-23V566-4072 TUNDRA MANUAL;(1) FUEL LINE NOT PROPERLY ATTACHED; (2) ELECTRICAL HARNESS IS PINCHED AND MISSING ATTACHMENT; (3) CORRUGATED TUBE MISSING EPT FOAM TAPE; (4) FUEL TUBE SHOWS SIGN OF BENDING TO WHERE THE *** TIE WAS ON; (5) MISSING FUEL SURGE TANK TOP COVER; (6) WIRING NOT PROPERLY INSULATED AND (7) MISSING MUD GUARD PIECE ON REAR WHEEL WELL. VERIFIED BY 3RD PARTY TOYOTA TECHNICIAN AND ACKNOWLEDGEMENT FROM HEARTLAND TOYOTA SERVICE REP ***************************** THAT THE SAFETY RECALL WAS DONE IMPROPERLY AND UNSAFE. **************** OFFERED TO PICK MY TRUCK TO CORRECT THESE HAZARDOUS MISTAKES BUT I REFUSED TO SINCE THIS IS NOT THE FIRST TIME IT HAPPENED WHERE THE QUALITY OF WORK OR CLAIMING FALSELY THE *** WAS DONE. INSTEAD, I ASKED HIM TO SUPPLY THE ***** THAT WAS TAKEN AND I WILL JUST FILE A REPORT TO TOYOTA TO REASSIGN MY VEHICLE REPAIR SOMEWHERE ELSE. UPON FILING MY REPORT, TOYOTA REASSIGNED ME BACK TO HEARTLAND CUSTOMER LIAISON TO WHICH NEVER GOT BACK NOR I WANT THEM TO TOUCH MY TRUCK EVER AGAIN. I AM NOW STUCK WITH $60K+ TRUCK THAT I CANNOT DRIVE DUE TO THE DANGEROUS CIRCUMSTANCES AND TOYOTA REFUSING TO FIX MY VEHICLE DUE TO ONE OF THEIR DEALERSHIP'S MAINTENANCE MALPRACTICE. REQUESTING SOLUTION TO MY PERSONAL EXPERIENCE ALSO, PLEASE RECALL ALL 3RD GENERATION TUNDRA THAT HAS GONE THROUGH WITH THE RECALL WITH THESE SHADY SHOP, TO BE REINSPECTED DUE TO DANGEROUS FIRE HAZARD, A VERY SERIOUS CONDITION THAT NEEDS ACTION.I HAVE PROOFED EVIDENCE VIA PHOTOS, MESSAGES AND EMAIL OF THIS CLAIM AVAILABLE UPON REQUEST.