General Contractor
Element Homes, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought this home in February and it was a remodel, and not everything was completed on the seller agreement. Plus now other stuff is falling apart. We also still do not have a deck on the back of our home. There is a board on the back of our back door, and our mortgage company still has the loan hold back money for this deck. I believe he under bid the deck so we could close on this house with the intention on never building. We did ask the mortgage company if we could get someone else to build and everyone agreed.However with that said, the lowest bid came in at 18k and the highest came in at 25k. Our hold back is $6700. He had another company lowball bid at $4400 due to VA rules to close escrow. After many threats of getting an attorney, he said he found someone to do it for under 10k however that was 2 weeks ago and has since ghosted us. We have texted and still no response. **** has not been able to pull the permit properly.Business response
09/03/2024
Hello,
I sent a previous message but was sent back undeliverable. I am working to resolve this matter with the county in question. The homeowners had asked that we allow the funds held in escrow to be returned to them so they could hire another contractor and when they could not find one they resorted to contacting us again. I am willing to help get this resolved ad will need a few more days to get the information I need to help this matter get resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.