Business ProfileforFlexsys Vision Care Software

Through Revascent (third party host) we have been clients using this software for optical, managing contacts and claim submissions for a little over a year now. To start with, we've been asking for a custom report to be done since last November, a report we were promised would be complimentary upon signing up to use their software system. However they have failed to deliver. As a business, not having this report has been very problematic. Some other complaints we have: Each year there are new contacts introduced to the market that we sell and prescribe right away. And we can't add a new contact to Flex without their help. And that often takes forever. We have a business to run, and we don't have forever. You have a documents/attachments tab that's useless, we'd love to use this to attach vision plan information and authorizations. We are paying for software that is not fully functional. Tabs with no function or programming, I guess it's just there for looks? We can't do Medicare cross over claims for DMERC glasses. This is very cumbersome and not practical for our billing department. We have to manage all of these claims in Waystar and that's very time-consuming. The messaging texting does not work. We tried to use it, even got our own IT people on it, it simply doesn't work. Also, I've also called and left messages myself since our host (Revascent) couldn't get through, nobody calls or emails me back. I have called, left messages, and emailed on dates 2/23 and 2/29 asking for some kind of follow up and/or support. Emails used: [email protected] and [email protected] phone:805-781-0234 There has been next to zero service and support, yet we are paying to use their software, I find this unacceptable. They can find our client business information with Tax ID *********, Doing Business as Axis Vision Care Legal name is Washington Eye Care Center LLP.