Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for a personal credit in my name last few weeks ago and I got denied. When I received a copy of my credit report, I saw things on there that were inaccurate. Inquiries that are not mine were on my report as well as accounts that I never opened and addresses I never resided. I also found this account that I believe not mine:Acct name: ******************** CRDT (Original Creditor: 09 ***** *****)acct no. ********************date opened 08/03/2023 balance $4,464.00 I am not liable for this debt and I do not have a contract with:Company: GENESIS CREDIT MANAGEMEN Address: ***************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my ********************** report at once. Any questions or concerns I can be reached at ********************************************************************************* and email at [email protected] need a response from the company.

  Business Response

  Date: 04/15/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, ***** ***** (Greystar).Our client transferred your account to our office on August 3rd,2023, regarding move-out charges from vacating unit #**** on August 31st,2020. We initially notified you of your account in collections and your right to dispute it upon placement in our office. Since then, we have received disputes that have been responded to in compliance with the ***** and ****.  Please see the attached verification of the debt for your review. We understand that you are claiming that this debt does not belong to you, and we appreciate you providing the attached documentation.However, we have not received enough documentation to determine if this is a case of true identity theft. We have attached a fraud checklist outlining all of the information we need to further investigate your claims. If you have the listed documentation or other information that proves the debt to be inaccurate or not owed to you,please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections.However, we have requested that your information be updated to reflect your dispute. If you have any questions or wish to discuss your account or available options, please contact an account representative at ************. 

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with "GENESIS CREDIT MANAGEMENT LLC ", I do not have a contract with "COLUMBIA DEBT RECOVERY LLC DBA GENESIS", They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 04/07/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Mrityunjay Kumar, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:      ********** Kumar                                      Date:  04/07/2025
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on 04/07/2025by  Select one -> Email, Phone, Mail, or Other (Please specify)______email___________
    
    
  • The reason why I believe the alleged debt is NOT valid is:  Dear *************** am writing to formally lodge a complaint against Greystar managed ****** ***** apartment at **********************; concerning the erroneous move out charges that have been applied to my account. As a loyal and law abiding tenant, I am deeply disappointed by this oversight and the subsequent inconvenience it has caused me.
    After apt move out. I was billed an amount of ****** after deducting my security deposit of $350. This discrepancy was brought to my attention when I reviewed move out statement after 1 month. I have attached a copy of the statement for your reference.
    Upon discovering the incorrect charge, I immediately contacted ******** customer service via email. Despite my efforts to resolve the matter amicably, I have not received a satisfactory response or rectification. Instead, I was informed that the charges were deemed accurate, which contradicts the terms of our agreement.
    I am seeking your assistance in addressing this matter. I request a thorough investigation into the charges and a prompt refund of my security deposit. Additionally, I urge the forum to ensure that ******** reviews their apt move out billing practices to prevent such issues from recurring in the future.
    Please note, in past I paid al my rent due on time. I trust that the Consumer Forum will treat this issue with the urgency and fairness it deserves.
    
    i examined attached bill copy and all seems false claim. The reason, see the ordered date for microwave, its June 24, 2024. crisper pan bill has no date. these are generic and nothing to do my unit. please consider the logic and take it out from moving bill.
    Thank you for your attention to this matter. I look forward to a swift resolution.
    
    
  • 
    
  • The account number:  **********  
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 04/15/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, ************ (Greystar). To address your concerns, your balance consists of damage to the interior of the fridge, cleaning fees, painting fees, and final utilities.Please see the verification that was previously sent in response to your CFPB complaint (250107-17821308), which includes the legally binding contract you signed with our client, along with a breakdown of the charges and the invoices for the damages. If you have documentation that supports your claims or proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections. However, we have ensured that your information remains updated to reflect your dispute. If you have any questions or wish to discuss your account or available options, please contact an account representative at ************.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD SCAM INCOMPETENT STAFF THAT LIES AND SCAMS PEOPLE BUT IT IS NOT GOING TO HAPPEN TO ME AND MY FAMILY THEY REPORT COLLECTION WITHOUT CONFIRMING THE INFORMATION AND I HAVE PROOF OF THE ***** THAT THEY SHOULD HAVE NEVER REPORTED A COLLECTION UNDER MY SSN I HAVE DISPUTED TO EXPERIAN AND EQUIFAX BUT COLUMBIA DEBT RECOVERY REFUSES TO ADMIT THAT THEY ARE IN FAULT AND FRAUDING CLIENTS LIKE ME IN THIS CASE

  Customer Answer

  Date: 04/08/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Antuela Hysa, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:      ******* ****                                      Date: 4 __/_8/____25
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on 11__/14__/ 2024___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I DO NOT OWE $2577.00. I ONLY OWE $541.68. I WAS GOING TO PAY THAT ONCE KEYS WERE HANDLED TO THEIR OFFICE AND THEY REFUSED TO TAKE MY PAYMENT AS I WAS LATE. HURRICANE BERRYL HIT. I COULD NOT GET OUT OF THE HOUSE. THEIR OFFICE WAS CLOSED AS WELL. PLUS LATE FEES FOR ONLY 3 DAYS LATE DO NOT ADD UP TO $2000. INCOMPETENT STAFF WORK IN THERE. 
    
    *****
  • The account number: MELIA 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 04/18/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC,dba Genesis, a third-party collecting on behalf of our client, Melia (Sandalwood Management). Our client transferred your account to our office on November 14th, 2024, regarding move-out charges from vacating unit #*** on July 13th, 2024. To address your concerns, our client had agreed to release you from the lease contract without owing rent for the next month only if you followed the proper move-out procedures. The email correspondence between you and the property management indicates that your move-out date was set for July 7th, however, on July 12th and 15th,you were contacted by the property management to inform you that rent had not yet been paid as of the 12th and that an eviction process would take place if the keys were not returned. While we understand and sympathize with your situation regarding Hurricane *****, the property cannot confirm a move-out date until the keys have been received. Because the property has confirmation of receiving the keys on the 13th, which fell on a weekend, your move-out date was set for the 13th. Despite you providing notice of vacating in June for a move-out date set for July 7th, because you did not return keys until the 13th, the notice to vacate is consequently null and void, resulting in a charge for insufficient notice.  There are also charges that can not be assessed until after you vacate the unit; these consist of damages to repair sheetrock and carpet shampoo/pet treatment. Along with these charges are the final utilities through your move-out date, as utilities are backdated and cannot be assessed until after you have vacated, so the amount used can be calculated properly. We have attached the key form, which indicates our client's proof of when they received the keys from you, along with your ledger, which breaks down the charges owed, and your lease contract. Furthermore, as data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections.However, we have requested that your information remains updated to reflect your dispute and have flagged your account in our office to cease outbound communications unless required by law or permitted otherwise. If you have additional questions or if you wish to discuss your account or available options, please contact an account representative at ************ or email our ********************* at ***********************************************************************. 

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the balance of $3,884 reported by Haven on ********** and now assigned to Columbia Debt Recovery. This balance is unfair and inaccurate due to the circumstances surrounding my eviction and the mismanagement of communication by the property management team. I moved into the apartment in July and was evicted by the first week of October after being out of town due to a death in my family. Upon my return on a Friday evening, I was abruptly informed of my eviction and demanded to pay $1,699 immediately to vacate the premises. Prior to this, I received no communicationno phone calls, emails, or emergency contact attemptsfrom them regarding any past-due rent or lease violations. This lack of communication deprived me of the opportunity to address the issue in a timely manner, ultimately leading to my eviction. Since my eviction, I have already paid $1,980 towards the outstanding balance, yet I am still being held responsible for a total of $5,298. This amount far exceeds what should be owed for only 3 months of residency. Also, my $400 security deposit was not returned, and I incurred further financial losses due to stolen packages, maintenance issues (such as prolonged power outages and failure to uphold their advertised smoke-free policy), and other deficiencies in the propertys management. Given these facts, I request a full review of this debt. The charges levied against me are excessive, and I believe I have been unfairly penalized due to the negligence of Haven on ***************** management team. If necessary, I am prepared to escalate this matter legally, including filing complaints with the appropriate housing authorities. Please provide written confirmation of your investigation and the resolution of this dispute within 30 days, as required by the Fair Debt Collection Practices Act. The dispute has not been filed due to lack of knowledge. You may contact me by phone at the above-listed information for any further clarification.

  Business Response

  Date: 04/15/2025

  We are currently in the process of investigating your account. We are awaiting additional information from our client, and once our investigation is concluded, we will directly contact the Better Business Bureau (BBB) to ensure that a response is provided to you. Should you have any inquiries regarding your account during the investigation of your claims, please do not hesitate to reach out to an account representative at ************.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding an unlawful and improper attempt by Columbia Debt Recovery LLC Dba Genesis to collect a debt that has been fully settled pursuant to a legally binding Settlement Agreement and Mutual Release executed between myself, ***** *******, and ********************* d/b/a Altitude Raleigh Apartments (hereinafter Lessor) in March 2024. This agreement resolved all disputes arising from a prior residential lease and a related civil action filed in Wake County Case No. 24 CV 005742-910. In accordance with the agreements express provisions including the mutual release clause both parties released and discharged each other from all past, present, and future claims arising out of the lease, the tenancy, and the referenced civil litigation, upon execution and performance of its terms. I have fully complied with the agreement, including vacating the premises on or before the deadline, and there remains no outstanding obligation on my part. Despite this, I have been notified that Columbia Debt Recovery is attempting to collect a balance that is specifically covered by the aforementioned release. This action constitutes a breach of contract and is a willful misrepresentation of the debts legal status. Moreover, any reporting of this debt to credit bureaus such as Equifax,Transunion and Experian violates the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, as the debt is no longer legally valid or enforceable.I demand that Columbia Debt Recovery immediately cease all collection activity and remove any negative credit reporting related to this matter. Failure to do so will result in my pursuing legal remedies for breach of contract, defamation, and violations of federal and state consumer protection laws. Please consider this your final notice. If the collection is not withdrawn and the credit report not corrected within 15 days of receipt of this complaint, I will initiate a civil action to enforce my rights.

  Business Response

  Date: 03/28/2025

  We are gathering more information on your account. We will respond as soon as we have finished our investigation. If you have any questions, please reach out to one of our account representatives at ************. 

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLUMBIA DEBT RECOVERY LLC DBA GENESIS has been repeatedly calling and sending emails everyday claiming I owe them $13,020. I have requested the original contract and any agreement between us showing that I agreed to do business. I have never agreed to do business with this company nor did I give them written or oral permission to furnish this information on my personal consumer report

  Customer Answer

  Date: 03/20/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Krystal *****, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:  ******* *****                                          Date:  03__/_20_/_2025___

  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on _09_/10__/2024___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_______Mail__________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: There is no signed agreement between me and Columbia debt recovery and no permission was granted for them to furnish the debt on my consumer profile 
    
    *****
  • The account number: **********
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 03/26/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, Mandalay Villas (Greystar).Our client transferred your account to our office on December 4th, 2024,regarding move-out charges from vacating unit #**** on March 14th,2024; we did not purchase the debt and are not required to hold a direct contract with you as we are collecting on behalf of our client. We initially notified you of your account in collections and your right to dispute it upon placement in our office. Since then, we have received disputes that have been responded to in compliance with the ***** and ****.  Please see the attached verification of the debt for your review. If you have documentation or information that proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections. However, we have requested that your information be updated to reflect your dispute and have flagged your account to cease outbound communications unless required by law or permitted otherwise. If you have any questions or wish to discuss your account or available options, please contact an account representative at ************ or contact our ********************* at the email address above. 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23087983
  
  I am rejecting this response because:
  They failed to verify that I agreed to do business with this debt collection agency, or any agreement stating that they have written permission to contract me or furnish this information on my personal consumer report. This information is harmful to my profile and needs to be deleted from my consumer report.
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Columbia Debt Recovery and it's sister company GENESIS CREDIT MANAGEMENT LLC have failed to validate alleged debt and have refused to email or send documents as stated in Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681), consumer reporting agencies (CRAs) like credit bureaus have a duty to conduct a "reasonable reinvestigation" when a consumer disputes. These companies have also made fraudulent charges to manipulate Mr ****** credit report.

  Customer Answer

  Date: 03/14/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Keveon ******, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:   keveonTaylor                                        Date:03/14/25  
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify).(phone)
    
    
  • The reason why I believe the alleged debt is NOT valid is: fraudulent charges Withholding 
  • Information 
    
    
  • The account number: idk
    

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 03/26/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, Kensington (Greystar).Our client transferred your account to our office on December 9th,2024, regarding move-out charges from vacating unit #****** on March 12th,2024; we did not purchase the debt and are not required to hold a direct contract with you as we are collecting on behalf of our client. We initially notified you of your account in collections and your right to dispute it upon placement in our office. Since then, we have received disputes that have been responded to in compliance with the ***** and ****.  Please see the attached verification of the debt for your review. If you have documentation or information that proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections. However, we have requested that your information be updated to reflect your dispute. If you have any questions or wish to discuss your account or available options, please contact an account representative at ************. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2023 Genesis credit management falsely reported to *********** that I owe them $31,018. I dont have a contract with this company. I want them to remove this from my credit immediately. They have my personal information including my social security number. I filed a police report and sent it to *********** and uploaded it through their site and they said they didnt receive it.

  Business Response

  Date: 03/25/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, *********. Our client transferred your account to our office on October 25th, 2023,regarding move-out charges from vacating unit #ET41033 on October 10th,2023; we did not purchase the debt and are not required to hold a direct contract with you as we are collecting on behalf of our client. We initially notified you of your account in collections and your right to dispute it upon placement in our office. Since then, we have received disputes that have been responded to in compliance with the ***** and ****.  Please see the attached verification of the debt and the fraud checklist for your review. If you have documentation or information that proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections.However, we have requested that your information be updated to reflect your dispute. If you have any questions or wish to discuss your account or available options, please contact an account representative at ************. 

• Initial Complaint

  Date:03/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Genesis, I do not have a contract with Columbia Debt Recovery, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 03/10/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Janiece Warner, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:                                            Date:  __/__/____
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 03/24/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, Avana Court (Greystar).Our client transferred your account to our office on September 21st,2023, regarding move-out charges from vacating unit #****F on September 21st,2021; we did not purchase the debt and are not required to hold a direct contract with you as we are collecting on behalf of our client. We initially notified you of your account in collections and your right to dispute it upon placement in our office. Since then, we have received disputes that have been responded to in compliance with the ***** and ****.  Please see the attached verification of the debt for your review along with the fraud checklist outlining the documentation we need to further investigate your claims. If you have documentation or information that proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections.However, we have requested your information be updated to reflect your dispute.If you have any questions or wish to discuss your account or available options,please contact an account representative at ************. 

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt. I do not have a contract with Columbia Debt Recovery. They cant provide to me a contract as requested.

  Customer Answer

  Date: 03/02/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, ******** *****, expressly authorize Columbia Debt Recovery, LLC to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Columbia Debt Recovery, LLC.
  
       I acknowledge without this authorization, Columbia Debt Recovery, LLC would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:          ******** *****                                  Date:  03/02/2025
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Columbia Debt Recovery, LLC on 01/10/2025 by  Select one -> Email, Phone, Mail, or Other (Please specify) Phone
    
    *****
  • The reason why I believe the alleged debt is NOT valid is:  I did not not open account but received mail. 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Business Response

  Date: 03/18/2025

  Thank you for allowing us to address your complaint. We are Columbia Debt Recovery LLC DBA Genesis, a third-party agency collecting for our client, Avana on Main (Greystar).Our client transferred your account to our office on December 27th,2023, regarding move-out charges from vacating unit #**** on September 30th,2022; we did not purchase the debt and are not required to hold a direct contract with you as we are collecting on behalf of our client. We initially notified you of your account in collections and your right to dispute it upon placement in our office and have received disputes that have been responded to in compliance with the ***** and ****. Please see the attached verification of the debt for your review. Please note that the ledger does not reflect the accurate amount owed as it does not include the charges associated with your lease contract. Contrarily, the account statement reflects the accurate outstanding balance after the charges associated with your contract were assessed. If you have documentation or information that proves the debt to be inaccurate or not owed, please send it to our ********************* for further investigation at ****************************************** Furthermore, as we are data furnishers, we are authorized to provide consumer information to Credit ****************** as we intend to use the information in connection with your account in collections.However, we have requested your information be updated to reflect your dispute.If you have any questions or wish to discuss your account or available options,please contact an account representative at ************. 

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  I am unaware of this account. I do not know where this company got my information. 

  Sincerely,
  
  ******** *****