We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ziply Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.48

    Average of 1,480 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Alexander S

      Date: 04/13/2025

      It's good when it works. On Thu the Internet started being intermittent. Ever since they've scheduled already two appointments with 4 hour arrival window each so we had to wait for them already for 8 hours and nobody ever showed up! Time for another provider!

    • Lezli S

      Date: 04/08/2025

      I switched from Spectrum to Ziply about 3 years ago and couldn't be happier! I no longer have buffering issues or "stormless" outages. Their representatives are friendly, helpful, and professional. I would recommend Ziply to anyone!

    • Doug M

      Date: 04/08/2025

      Had a question about whether or not we would have to pay a surcharge. The Ziply *************** was polite, professisonal and answered all my quesstions.

    • Julie F

      Date: 04/07/2025

      Ziply is a wonderful internet service provider! They are cost saving, clear with the services and costs, flexible and reliable. We have had no issues with Ziply that were not quickly resolved. Their customer service people are down to earth, have excellent knowledge and are concerned with getting customers the speed and services needed. I am happy to refer Ziply to anyone.

    • Dan C

      Date: 04/05/2025

      Dan C

      Date: 04/05/2025

      Ziply charges an additional $10 to send you a paper invoice! How they justify that I do not know.

      Ziply Fiber

      Date: 04/10/2025

      Hi ***. We understand your stance on this matter, and would love to discuss it further with you. When you get a chance, can you please reach out to us at ************************************* with your name and account number? Thank you. 

    • P.at

      Date: 04/02/2025

      P.at

      Date: 04/02/2025

      The performance in speed of the internet service in cascade, ***** is less than optimal. I also find it a bit usurish to charge customers for sending them a bill and not having auto pay. When all my payments have always been on time.. i am seriously scouting for alternative internet sources in the ******* ***** area

      Ziply Fiber

      Date: 04/10/2025

      Hi ***. Thank you for reach out and leaving us feedback. We want to discuss your internet performance in more detail. When you get a chance, can you please send us an email at ************************************* with your name and account number? Thank you. 

      P.at

      Date: 04/11/2025

      I'm currently dissatisfied with ziply fiber. Because I'm charged for receiving my bill by mail and I'm charged a $10 processing fee for paying my bill. In addition, the service that I receive through DSL in cascade ***** is very slow.

    • Grant M

      Date: 04/02/2025

      I’ve had Ziply for one year now. The installation was quick and easy, the service has been great and consistent, and the customer service wonderful. All at a great price.

    • STEVAN G

      Date: 04/01/2025

      STEVAN G

      Date: 04/01/2025

      1st:Your sales department specifically **** was great. There were no surprises with my cost.2nd:***** in **************** was wonderful. **************** In Tech Support was great and easy to work ******* far as your connection and internet service to my home. It was poor. I kept experiencing the wheel of death when I logged into common sites like fox new on my cell ******** Laptop is set for auto connect. My laptop never had and a problem with reconnecting with Spectrum.****** kept dropping my connection I have Amazon Prime and ************** that were able to connect on the 1st time with Spectrum. I was never able to connect with your service.Even this response is difficult. As I am typing this I cannot simply scroll down your page to review and make necessary changes. This is extremely irritating as I cannot even see what I typed.Please post my review on your comment page.I will also post it on ****** Reviews

      Ziply Fiber

      Date: 04/10/2025

      Hi ******. We appreciate you reaching out with your feedback. We want to look into for you. Can you please reach out to us via email at ************************************* at your earliest convenience? Thank you. 

    • Ste B

      Date: 03/30/2025

      Very quick customer service without going through a massive looping phone menu. Service is fast and reliable. Leaves Xfinity in the dust in terms of cost, reliability, speed, and service. Hope it doesnt change.

    • Pierce T

      Date: 03/25/2025

      Pierce T

      Date: 03/25/2025

      I reached out to the company to see about extending my one year introductory rate, otherwise I was going to switch over to their competitor that had the same service at a lower price. However, I was told that they would be willing to extend the offer BUT that they would not be able to do it on 3/25/2025. I was informed that I would have to wait till the introductory rate expired on 4/14/2025 and to reach out before the next billing cycle on 4/16/2025 (meaning I had to reach out on 4/15/2025). This is an underhanded ploy to get customers to either forget about the raise in their price or to at least get one month at a higher price. It is a deceptive practice that serves no purpose but to allow more money into the companies pocket.

      Ziply Fiber

      Date: 04/04/2025

      We would like to ensure you that this practice is in no way intended to be deceptive. Rather, it is a byproduct of how we bill ALL of our customers, and in practice it allows us to ensure more accurate and understandable billing at the end of each bill cycle. Either way, our social care team is here to help you with any billing concerns you may have, even if it is just a more thorough explanation of what you were told over the phone. If you'd like our help, please just send us an email at ************************************** and we'll get right on it!

    Ziply Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.