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Resources for Businesses

My Home Location

Columbus, OH, USA

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BBB of Central Ohio
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Business Profile

Motels

Best Western Cascadia Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/24 Check in. 8/7/24 check out. Conf# *********-01 Booking #********** Total $420.27 Was asked at front desk how our stay was on check out, to which I responded not that good. She then gave me the managers email address to send a synopsis of our complains, which I tried to do on Aug 15 when the email was returned undeliverable. I then emailed the front desk explaining the pros and cons of our stay. On Aug 20, received a response from ***** at the front desk offering a $100 refund for our inconveniences with apologies and an invitation to return on our next trip. On Aug 21, I received another email from the front desk - this one from ****, advising the $100 credit was applied to the same citicard we rented the room with. It wasn't. On Aug 31, having still not been credited, I emailed the front desk again asking when we could expect the refund. Another email was received the same day, this one unsigned, stating the refund was applied on Aug 21. It wasn't. On Sept 1, I again asked where the refund was, and again someone receiving the unsigned email said it was already credited. It wasn't. On Sept 12, I sent a demand email that other steps would be taken if they did not resolve this by Sept 20. Crickets. So, here I am, out $100 and a hotel out a customer for failing to keep their word.

    Business Response

    Date: 10/16/2024

    Good afternoon,

    I have attached the guest folio which shows Mr. ******* credit card was refunded $100 on 8/21 as promised. It can take some time for refunds to show depending on the financial institution. I am unsure if Mr. ****** has inquired with his bank on this matter, but I know he was advised to do ***** the refund has already been issued, there is nothing more for us to do at this end. Apologies again to Mr. ****** for his concerns during his stay and for any inconvenience this may have caused.

    Regards,

    **** ****
    General Manager

    Customer Answer

    Date: 10/17/2024

    The hotel's response of submitting a $100 refund on the guest folio is simply printed matter created by them, as there were no credits applied to the card I used to rent the room. 

     Following are copies of my citi card transactions between their original room charge of $420.27 and the end of the billing cycle on August 22, 2024.  Additionally, I just spoke with citi card by phone asking if there were ANY transactions between August 20 and 24.  She said there were none. 

     This hotel is playing games.  They have not paid and it appears they are trying to flim-flam their way out of it.

    Customer Answer

    Date: 10/25/2024

    As requested, these are the remainder of my bank records for the card used to rent the room at this hotel.  Seems these people are playing games to see how hard they can make this so I'll just give up and go away.

    As I stated earlier, in case they try the old "gap between Aug 20 and 24, THERE WERE NO CHARGES made during that period. They can call citi themselves to check it.

    Thank you for your kind help in this matter.

    ****

    Business Response

    Date: 11/06/2024

    I can't speak as to why the credit is not showing. Has Mr. ****** called his bank to inquire? Obviously, we would not be able to inquire as we are not the account holder.

    Customer Answer

    Date: 11/07/2024

     
    Complaint: 22317001

    I am rejecting this response because:

    This hotel has amply proven they do not intend to keep their word. They asked for evidence twice, and it was furnished twice. They are they ones who offered the $100 to compensate for a bad stay at their facility.  Now, they refuse to keep their word while obfuscating the evidence they requested.  These people have destroyed my trust in their facility, one which I will soon report to their corporate offices and Expedia. Additionally, several reviews will soon be posted on numerous social media websites outlining my experiences with this hotel.


    Sincerely,

    **** ******

    Customer Answer

    Date: 11/20/2024

    This transaction was on my citi card.  I did call them about a month ago, asking if there were any charges between August 20, and August 24.  They stated there were not. I have already provided printed evidence on every transaction on that card from early August to October. This refund didn't happen.

Best Western Cascadia Inn is NOT a BBB Accredited Business.

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