ComplaintsforClyde Revord Motors Inc

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my SUV to Clyde Revord, 3-15-22, to have transmission leak fixed; retrieved suv on 3-25-22, On 3-31-22, suv running 10 mph, **** rpms. Contacted ***** Revord and had towed back to dealership. Through much time and Clyde Revord stating suv not worth fixing, I had suv towed to Northstate Transmission shop. It was discovered transmission was reinstalled incorrectly by Clyde Revord. (Documentation kept with each transition... 5 typed pages) Clyde Revord retrieves my suv June 2, 2022 from Northstate Transmission shop. Through much conversation and documentation, Clyde Revord called that transmission was replaced and I retrieved suv July 22, 2022. Upon driving home noticed steering was wobbly and could smell something burning. July 25, took to ******************* for issue....no power steering fluid., August 3, 2022, took vehicle to Northstate Transmission, and they noted noise/clunk coming from transmission each time putting in gear - drive to park, etc when vehicle shifting to next gear. Northstate suggested taking back to Clyde Revord. I have been dealing with Clyde Revord for months and not getting any results. With all said, I have incurred $****+ due to their error. I emailed. on July22, 2022, *********************** (GM), Clyde Revord with letter and documentation, as of August 18,2022. Unable to drive suv due to safety factor. Mileage on suv ****** (3-15-22); ****** (8-10-22). I would be grateful with any assistance you can give me to settle this issue and get my suv up and running again. Other than the transmission issue, the suv is in great condition. I have attached 5 page documentation. Thank you, *******************************

  Business response

  08/31/2022

  Mrs ********** **** Rendezvous has roughly ****** miles.Clyde Revord Motors has performed routine service on this vehicle over the span of only ***** miles. ** March 15th 2022, ********************** brought her vehicle to CRM with an oil leak concern. It was discovered that her transmission was leaking oil at the case half, and needed to be resealed. The repair was approved, performed, and vehicle was delivered back to the customer is good working order. ** 3/31/2022 the Rendezvous returned to CRM with a slipping/ clunking concern. We confirmed the slipping concern and determined the transmission was in the early stages of failure. We advised ********************** that a new transmission was now needed. We did not feel the transmission failure was related to the work previously perform on the vehicle.
  
  ********************** elected to tow her vehicle to another shop.That shop stated the transmission failed. In an effort to provide sound customer service, CRM elected to pay the shop for their diagnosis and had the vehicle towed back to the dealership for verification of their findings. ** June 2nd 2022 the Rendezvous was towed back to CRM. We reaffirmed that the transmission has an internal failure and needs to be replaced.Considering the timing in which we resealed the transmission, it was decided that CRM would replace the transmission assembly at no cost to **********************,in hopes of retaining her as a satisfied customer. The Rendezvous was repaired and returned to ********************** July 22nd 2022 after several road tests to verify operation.
  
  Since July 22nd 2022 we have not heard from ********************** relative to any issues with her vehicle. The BBB complaint initiated by ********************** states that she has been to at least two different shops with her Rendezvous since July 22nd 2022 with similar concerns. In total,*** spent $3,255.46 to make the necessary repairs to redeliver Mrs ********** Rendezvous in good working order. In addition, we provided ********************** with a rental vehicle for 28 days while the repairs were being made at our dealership.
  
  Considering the thousands of dollars CRM spent to repair this vehicle in good faith, considering Mrs ********** unwillingness to contact our dealership prior driving her vehicle to multiple shops after our repair(s), and considering the fact that we have serviced this vehicle less than 18% of its total miles, it is reasonable to assume CRM owes ********************** no further action beyond our goodwill repair(s) completed 7/22/2022. In addition CRM concludes, based on the facts provided, that ********************** cannot be satisfied relative to any repairs made or recommended to her vehicle.
  
  
  *********************
  Service & Parts Director
  Clyde Revord Motors
  ************
  www.revord.coml us why here...

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased this vehicle in October 2021. I live in a remote area so I had to pay for it it come up on the barge as well as pay to have someone deliver it to the barge. This vehicle is a 2015 Toytota 4 runner. Within a few months of purchase the check engine light came on. I took it to the mechanic on 4 different occasions, three different mechanics. I have after market insurance issued to me from Clyde Revord motors. I had to send my car off island to a certified mechanic. This mechanic said that there was a damaged cam shaft and that the cost to fix it would not be covered by the insurance - only the part. He said he did not expect many mechanics to do the work and not get paid. He and a previous mechanic determined that the damage was done either before or during servicing at Clyde Revord Motors. I have sent multiple emails and left messages. I am having communicating with them and feel they are not taking my claims seriously. I feel that it is the obligation of Clyde Revord Motors to transport my car back to their dealership and resolve the issue. If they issued the insurance to me, they should take it.

  Business response

  06/20/2022

  Good Morning,

   

  Our General Sales  Manager ( ***********************) is reaching out to our customer.  The customer has not responded yet.

   

  Regards,

   

  *************************

  **********

  Customer response

  06/20/2022

   
  Complaint: 17431805
  
  I am rejecting this response because:
  
  I have left two voicemails since initially hearing from *****. I will try to call again, although in the numerous emails that I have sent I have asked to schedule a call.

  
  Sincerely,
  
  *****************************

  Business response

  07/01/2022

  We have spoken to ******* and have lined up a dealer that will fix her vehicle under her extended warranty.

  Customer response

  07/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩