ComplaintsforFinancial Pacific Leasing

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24, 2024, RWC International provided an estimate of $57,386.38 for the repair of my trucks engine. They claimed that extensive engine repairs were necessary. However, upon further inspection, it was determined that the only issue was a clogged EGR cooler. Additionally, they proposed charging $4,529.73 to tear the engine down to take pictures to send to the warranty company. The truck's current market value is $47,******, making their estimate exorbitant and unjustifiable.I reached out to Financial Pacific Leasing regarding the issues I have been having with this truck 2015 International 4300 LP VIN ***************** with ******* miles. This truck was purchase from Penske for $47, ****** on June 5, 2023. I informed them of the recent repair estimate which exceeded the value of the truck and request to settle this lending agreement for $4000 to release me from this loan as the truck is evidently a lemon. It is unreasonable to hold me responsible for a vehicle that has proven defective within the first year of purchase having only driven for ****** miles. ***** the purchase the truck has undergone multiple repairs: 20 Marach 2024 Engine; 16 March 2024 Tow; 12 August 2023 engine power plant system; 7 November 2023 loss of power Regen; 15 November 2023 Intake System Intake Manifold; 02 December 2023 service diagnostics; 12 December 2023 Tachometer diagnose.

  

  Business response

  06/13/2024

  Hello, Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. We partner with third party originators and lessors to provide innovative commercial equipment financing solutions for business customers. We regret the negative experience youve had. Our desire is to meet the needs of our customers, in a fair manner, and to provide each of our customers with the best experience possible. Management will perform a review of your account, as well as reach out to our partner, and promptly provide a written response. We thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  06/13/2024

   
  Complaint: 21789699
  
  I am rejecting this response because: I need a response on the settlement offer since I am unable to get the truck repaired. I need replacement since the truck was a lemon when it was  purchased. 
  
  Sincerely,
  
  ***************************

  

  Business response

  06/25/2024

  Hello,

  Please find attached the written response from Financial Pacific Leasing management to your complaint, which was sent out via US Mail. On June 19th, we received communication that you and the vendor had reached an agreement regarding this equipment. Please contact us at ************** and let us know if this is the case and to discuss next steps regarding this contract. 

  Thank you

• Initial Complaint

  03/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I financed some equipment from this company in 2019 the term was 60 months I have satisfied the term of payments this company disabled the payment portal told me my payments have been satisfied then switched the payment portal to my other bank account I have on file with another contract I have with them and charged me the same payment for my old contract predatory lending false pretense

  

  Business response

  04/01/2024

  Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. We partner with third party originators and lessors to provide innovative commercial equipment financing solutions for business customers. Financial Pacific Leasing provided the financing of your Lease or Equipment Finance Agreement in accordance with the terms and conditions agreed upon by the third-party originator or lessor, and yourself.  We regret the negative experience youve had with one of our partners. Our desire is to meet the needs of our customers, in a fair manner, and to provide each of our customers with the best experience possible. Management will perform a review of your account, as well as reach out to our partner for information on the transaction in question, and promptly provide a written response. We thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  04/01/2024

   
  Complaint: 21509830
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business response

  04/03/2024

  Good Morning,

  Please find attached our response regarding this complaint. The debit in question was not initiated by Financial Pacific Leasing **** The customer has been referred to the originating Broker for resolution.

  Thank you

• Initial Complaint

  01/20/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of transaction: 9/15/2021 Item: 2 GHZ DSX **** Cable Analyzer I have paid Financial Pacific Leasing $20,339.48 as of 1/15/2024 The nature of the dispute is that they are charging me an extra $23,245.12 for a total of $43,584.60 on a tool that is only worth $20,000. I've called and ask for a copy of my contract for the past 3 years and never received it. Finally on 1/19/2024 I got a copy of my contract but they only sent me 4 pages out of 12, they won't send the other 8 pages of the contract. I have called several times to pay off the item early and I still have to pay the full amount with interest. Per the contract my payment is $720.76. Per my statements and the Financial Pacific Leasing website my payment amount is $726.41. Financial Pacific Leasing has over charged me in monthly payments by $158.20. They are not honoring the contract that we signed however they expect me to keep paying the same incorrect monthly payment for a tool that is paid off. When I confronted them about this on several occasions they had no response or advice, they simply disregarded the issue. Financial Pacific Leasing has demonstrated poor business practices, poor customer service, and inability to explain or resolve the issue of stating how $23,245.12 is still due for the tool I leased that has been paid in full at $20,339.48.

  

  Business response

  01/22/2024

  Hello, 

  Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. Our desire is to meet the needs of our customers,in a fair manner, and to provide each of our customers with the best experience possible. We regret that your experience with our company has not met your expectations and apologize for any frustration or inconvenience. Management will perform a review of your account, including the communication records, and promptly provide a written response. We thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  01/23/2024

   
  Complaint: 21173896
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  

  Business response

  01/29/2024

  Good Afternoon,

  Please see attached a copy of our written response to this customer. It will go out this afternoon, along with a copy of the contract. 

  Thank you! 

   

  Customer response

  02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am attaching a letter sent to Financial Pacific Leasing, **** to the attention of ************************* and his Mgr. ************** dated 8/25/2023. First Day Starting, LLC tried in good faith to resolve this matter however, there was no cooperation from Pacific Leasing. Please refer to my email below. Also, First Day Starting, LLC made payments in the amount of $14,525.46, then unfortunately the vehicle was totaled due to an accident. Progressive pd. Pacific Leasing $52,500 to cover the loss of the vehicle. Total of $67,025 was pd. From: ********************* <******************>Date: Thu, May 25, 2023 at 6:55?PM Subject: Contract No. *************** Claim No. 23-9269978 To: <********************>, *************************** <**************************>Hello ****,I'm following up with you regarding our conversation earlier today, requesting your contract/agreement financial breakdown of your contract between **************************************** Day Starting LLC and Financial Pacific Leasing. This would be the financial information including your terms and conditions on the 2014 Freightliner with ******* miles at time of purchase on 8/25/2022. Please note, that this 2014 Freightliner model M2106 was purchased August of 2022, was insured with Progressive for the amount listed on the Bill of Sale dated 8/25/22 for $56,598.00 with a deposit of $1,598.00 financing with Financial Pacific Leasing, **** ***********, ** the total of $55,000. Unfortunately, due to an auto accident, the vehicle was totaled in March 2023. Progressive insurance company made a payment to your company for $52,500 on 3/31/2023 covering the loss of the above listed vehicle. Again, please forward a copy of your financial contract between your establishment and First Day Starting, LLC for review. Thank you for your cooperation on this matter and if you have any questions, please feel free to email me at ******************* or call me on # ************.Sincerely, ********************* Business Manager First Day Starting LLC

  

  Business response

  08/28/2023

  Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. Our desire is to meet the needs of our customers, in a fair manner, and to provide each of our customers with the best experience possible.We regret that your experience with our company has not met your expectations and apologize for any frustration or inconvenience. Management will perform a review of your account, including the communication records, and promptly provide a written response. We thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  08/28/2023

  I've attached additional information for your review on this matter. Bottom line is, Financial Pacific Leasing was paid more than the Freightliner cost for having over ******* miles. They were paid more than the Freightliner is worth. Progressive insurance paid over $50,000 to Financial Pacific Leasing and according to ********************** the value of the vehicle is about $46,000. Pacific Leasing continues to send me monthly invoices for a vehicle that's nonexistent. I would like this company that seems to practice PREDITORY lending to STOP sending me monthly invoices. They were paid more than what the vehicle is worth. Thank you.  I've attached additional substantial documents to prove that they were paid more than what the vehicle is worth.  Thank you.

  Customer response

  08/30/2023

   
  Complaint: 20529188
  
  I am rejecting this response because: I've tried in good faith in the past to resolve this matter. This company is trying to shake me down for around $30,000 more than what they received for this Freightliner. To reiterate, they received payments from me in the amount of approximately $15,000 plus insurance payments of $52,500. AND, they are still sending me monthly bills. I tried to speak with Financial Pacific Leasing representatives, and I was not actively listened to, they always talk over you. They were appropriately compensated for the ****************************************************************** connection with a totaled vehicle. 
  
  Sincerely,
  
  ****** / First Day Starting, Llc Farrier

  

  Business response

  09/08/2023

  Dear ******************, 

  Supervisor *********************** called and spoke with *** on 09/07/2023. We are very sorry that there was a miscommunication on the balance owing after the insurance proceeds were applied to your account. **** is working with *** to clear this matter up so that your account can be closed out with Financial Pacific Leasing. A formal response letter will be sent to you early next week as we are awaiting bank approval. Thank you so much for your patience as we work diligently to rectify this issue. 

  ************************

  VP Portfolio Services

  Customer response

  09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** / First Day Starting, Llc Farrier

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for financing with Penske to purchase a 2015 Freightliner 26 foot box truck. During the application process the sales person told me to use the *** for a business that I had called KenBec Fence Staining because I had the *** number the longest. My intention was to purchase the truck for my moving company KenBec Movers. I told them before everything was finalized that I wanted this truck to be under KenBec Movers not the fence staining busy. They stated they couldn't change it. The finalized the application and told me pick up the truck. I had the truck insured and made two of the ************** on it. A month later I get an email from *********** Vendor Finance aka Financial Pacific Leasing *** requesting a copy of the insurance with the lienholder listed on it which I provided they wrote and email that I needed the insurance to be under KenBec Fence Staining. After speaking with Financial Pacific Leasing I explained the situation how Penske salesperson told me to use the oldest *** business and how the other Penske salesperson told me they couldn't update it when the application was being processed. The Financial Pacific Leasing rep tells me complete an assumption packet for the name change. I also provided all the documentation of the *** business formation, *** number for KenBec Movers. I completed this then on July 19th and then on August 10th I received letter stateing they were unable to extend credit to me at this time. I have the truck in my possession titled, licensed, and registered as KenBec Movers. Financial Pacific Leasing is now trying to say leasing agreement name can't be changed. It's same first name and both own 100% by me. Why are they refusing to update the name? Why would they deny me assumption when I am the same person, same owner of both companies?

  

  Business response

  08/17/2023

  Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. Our desire is to meet the needs of our customers, in a fair manner, and to provide each of our customers with the best experience possible.We regret that your experience with our company has not met your expectations and apologize for any frustration or inconvenience. Management will perform a thorough review of your account, including the communication records, and promptly provide a written response. We may reach out to you by telephone as well. Thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  08/24/2023

  I accept the apology but this issue needs to resolved immediately about the name of business. They also need to accept the insurance. Also they need fix this truck because ****** falsely claimed the truck had passed inspection. Another service center found several things wrong with it. 

  

  Business response

  09/20/2023

  Please find attached our written response to the customer which outlines the steps we have taken. Thanks! 

  

  Business response

  09/20/2023

  Hello, Please find attached our written response to this customer. Thank you.

  Customer response

  09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  09/23/2023

  The Financial Pacific Leasing still has not updated the contract from Kenbec Fence Staing to KenBec Movers LLC. 

  

  Business response

  10/18/2023

  Good Afternoon,

  Our records indicate that **************** executed documentation which added the company in question, Kenbec Movers LLC, as a guarantor to the existing contract. This allowed us to accept the insurance provided. We have contacted the group responsible for this account. Management will be reaching out to **************** via telephone to clarify any questions he may have about the process and to ensure that we have addressed his concerns. We will update you once contact has been made.

  Thank you,

  *****

  

  Business response

  10/18/2023

  Thank you for reaching out with your concern. Our records indicate that on August 28, 2023 you executed documentation which added KenBec Movers LLC as a guarantor to the existing contract. Management will be contacting you shortly to review the process and to ensure that your concerns have been addressed.  

  Customer response

  10/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a bucket truck. After a year they decided to change my amount on auto pay. I was over charged close to ***** for some insurance scam they have. I had to jump through multiple hoops to get them to even agree they owe me money. This has been months since I noticed the xtra charges. I still have not recieved my full return and I would request interest on money they took. This company isn't even the original company I talked to. This way they can say one thing, hand you to someone else and they will do something different. I feel sorry for anyone who uses this company!!I would like my money returned with interest

  

  Business response

  08/15/2023

  Financial Pacific Leasing takes customer concerns seriously and we appreciate the opportunity to address them. Our desire is to meet the needs of our customers, in a fair manner, and to provide each of our customers with the best experience possible.We regret that your experience with our company has not met your expectations and apologize for any frustration or inconvenience. Management will perform a review of your account, including the communication records, and promptly provide a written response. We thank you for your patience as we thoroughly investigate your concerns.

  Customer response

  08/15/2023

   
  Complaint: 20468156
  
  I am rejecting this response because:

   

  its been months no replys no return of my fees that have been taken without permission  I've been owed since march!!!
  
  Sincerely,
  
  *******************

  

  Business response

  08/22/2023

  Hello, please see attached letter being mailed to the customer describing the findings and refunds. 

  Thank you!

  *****

  Customer response

  08/25/2023

   
  Complaint: 20468156
  
  I am rejecting this response because:

   

  its been months of promises and nothing more promises wont make better. I would like intrest at the rate u charge me for the year u over charged me
  
  Sincerely,
  
  *******************

  

  Business response

  09/05/2023

  Hello,

  The attached letter was sent to this customer, explaining why the charges occurred as well as clarifying the amount of premiums that will be refunded. I will forward ******************** response to management to see if there is anything further we can do. Our products are not principal/interest loan, so there is no interest to refund. 

  Thank you,

  *****

  

  Business response

  09/05/2023

  Thank you for your additional response.  We are sorry to hear that you are not happy with the explanation provided.  Your account is currently under further review by management.  We are in the process of confirming proper application of the remaining refund mentioned in the letter dated August 16th, as well as gaining some additional information from our ************************* regarding the timeline of events.  We will be responding as quickly as possible.
  Thank you for your continued patience.  

  

  Business response

  09/07/2023

  Attached please find an additional response to the customer's rejection.  Thank you.  

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since April 10,2023 Tejas was attempting to secure financing on a directional drill we had a$11,000 deposit balance *****. It went back and forth for nearly 4 weeks the took **** out of our account for closing and I asked multiple times interest rate being reassured this was financing not leasing. I have it recorded and email plus text that this is financing no penalty for early pay off Then at the end of 4 weeks and hundreds of documents they send over a docusign for additional money down and its a lease. We refused to sign. We did not have procession of the machine. It was never funded. This was a falsely presented lease worded in places as a purchase with no interest stated and in one little area it states lease. Run Run these people are thieves

  

  Business response

  05/05/2023

  Financial Pacific Leasing takes consumer concerns seriously and appreciates the opportunity to address them. Management is currently reviewing your account and will be responding in writing shortly. Thank you for your patience and understanding as we thoroughly investigate your complaint.

• Initial Complaint

  04/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had got a loan from financial pacific leasing for a work truck. my truck was ****** i put down ****** so my balance was ******. now i was suppose to sign everything online i never got emails from them so i had to call and we did it over the phone never was i told that i was going to owe ****** and something dollars. thats is more then double. I never recieved anything or signed anything. we just dicussed what i was paying that day for fees and what my monthly payment is. I email they dont respond i call and they say i need to email my information or they hang up on me.

  

  Business response

  04/07/2023

  Financial Pacific Leasing takes customer concerns seriously and appreciates the opportunity to address them. This is being investigated and management will be contacting you, by phone, in writing, or both shortly. Thank you for time and feedback.

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 11/02/2022, I signed a contract agreement for a used 2022 *************** On 11/14/2022, I received a 2008 model. I have reached out to them several times but have only heard back from the collections department. They committed fraud and simply do not care.

  

  Business response

  02/28/2023

  Financial Pacific Leasing takes customers concerns seriously and appreciates the opportunity to address them. Management will contact you shortly. 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Nov. 14th 2022, we purchased a vehicle from ******************** in ********, ** for $36,000. At the end of the year the buyout on the vehicle was $60,594.42. Unbelievable. We took possession of the vehicle on Oct. 1, 2022. We had worked with ***************, LLC , ********, ** on securing the loan for **. They did so with Financial Pacific leasing of WA. We thought we were purchasing the vehicle. There was never mention of a lease. *************** assured us everything was in proper order the day we signed the lease. We did it at our home, so there was no video or recording made of the transaction. At no time during any conversations were we informed about those actual numbers. We've been in contact with FPL on numerous occasions, to no avail. All recommendations are directed to their ********************** Or in one case, we just got a "sorry". Prior to our discovery of the actual buyout we had worked with our credit union to attempt to refinance it. They also called FPL, and were told the buyout amount. The only way we could get it back for refinancing would be to buy it out. Impossible. The title and the registration are in my name. Somehow *************** was able to get us to agree to transferring the title to FPL. I don't know who to be more angry with *************** or, FPL. Our indebtedness to FPL is huge, so I guess trying to deal with them is our only alternative.My wife and I are in our late 70"s, This was to be our final work vehicle. We are still self employed because of covid and work 7 days a week, literally, jus to stay afloat.

  

  Business response

  03/03/2023

  Financial Pacific Leasing takes consumer concerns seriously and appreciate the opportunity to address them. A response letter was sent through **** on 03/02/2023.

  Customer response

  03/15/2023

  I didn't receive the resolution information through the mail as soon as I had hoped.  So was unable to report our progress in the time frame you requested.   However, Financial Pacific has reached out to us in an email , and made it possible to resolve a portion of our complaint, which was the leasing of the vehicle.  We have since made arrangements to use another financial institution.  We have still not resolved the insurance payments made each month to them along with the vehicle payment, however, they have submitted proof of our insurance to their carrier in hopes that we can get this portion of the complaint resolved.  
  
  Thank you so much for your intervention on our behalf.  We really appreciate it.  
  
  ***** and *****************************
  
  

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