Business Profile

Buying Clubs

Costco

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,464 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family has been a member for over a decade, but recently theyre making picking up food orders a huge hassle. The return area is right next to the food court and you can enter and leave easily. Now they wont let you do that, so you have walk around the whole store just to pick up a food order, whats makes it worse is the people at the front make entering an issue with or without a membership. Its as if they dont know that even non members can use the pharmacy or food court and cause problems. Even when purchasing alcohol which they cant stop either in my state they make an issue. Now I was told by 5 employee very loudly and I considered rude to go all way around to front even tho I was basically at the food court window and could pay for my phone order, what was the point of that power trip? I had to go all the way around to the front entrance, I told them I was picking up my pizza and they acted like they didnt hear it and I needed to say it 2 more times for some reason, why the extra hassle? I had to go through lines of people to get to the food court which inconveniences me and all the customers I had to go through and around to get to the food court, why is that needed for any of the customers? Otherwise the only other option is for me to wait in line behind everyone making a purchase just to get to my pizza in time and hope it isnt cold, why? Just now I was leaving the store as I was typing this and for some reason the employees at the door, who were some of the rude ones decide to make funny comments as I leave the store.really. I dont understand how out of the interaction I had, how anyone would think it was just a happy funny moment we all had and to make jokes oh where you going so fast with that pizza lol then snickering under your breath so I could barley hear the laughing, reallyit happened at the ********************** at approximately 6:45 on 5/6/2024. I can understand my small fault entering from returns to make it easy but come on.
Business Response
Date: 05/08/2024
Costco states, the optometrist office, pharmacy and the liquor departments are the three areas that you do not have to have a membership to enter the building. The use of the Food Court is a benefit of being a paid member. Members and employees are to enter through the main entrance door during open business hours to account for the number of people in the warehouse and to ensure safety for the individuals exiting.
*************************, AGM
Customer Answer
Date: 05/15/2024
They didnt answer anything. Why does the bbb close issues without letting any responses happen? They didnt answer why they employees yelled at me and treated me like c*** in a public place. Why they decided to make jokes and laugh. Seriously how does that answer anything????
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting 3/4 I made a request of Costco for medication, when they screwed it up and only filled half 3/9 I called Tukwila the following week. A pharmacy tech took the exact meds I needed. When they bungled it 3/14, I called and told the tech that I need these meds as I've been without them for a week now. She was very rude and did not take any accountability. Called back the next day to make sure they were in, they weren't , and she laughed at me when I asked my text be taken out of the system then hung up on me. Went in four days later and they hadn't been filled, this was after I assured a store manager they were filled when I made a complaint on the tech on 3/15. The manager took my name called me back 15 minutes later and the pharmacy manager called Monday and filled them before the store opened and still missed a few after being off blood pressure medication for 21 days. I made two complaints to Costco corporate and two to the store it happened at and was told they handle things a different way and nothing was done about it. This is criminally negligent behavior and I want it investigated.
Business Response
Date: 05/06/2024
Costco apologizes for the negative experience during your visit. All of the requested medications have been completed and picked up. We have reviewed our processes and retrained to ensure future experiences at our Pharmacy meets both patient and Costco expectations.

Customer Answer
Date: 05/06/2024
This was done with malicious intent through several phone calls with the tech being rude, unresponsive, ****, and hanging up. I want to know this tech was dealt with and fired or I will take this further. This is *****'s last chance to provide proof of termination. This will not go away.
Customer Answer
Date: 05/13/2024
So I made a response last week on 5/6 and you're closing it on 5/13 erroneously saying I didn't respond. Why don't you check your records and actually do your job! This is ****** up that you would just treat a consumer like this
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Costco authorized the return of order #**********, instructing me to drop it off at a *** Store. Costco's return authorization email stated, "Refunds are typically processed within 1-2 days after pick up to the method of payment on the original order."As directed, I dropped off the package at a *** Store using a return label provided by Costco. When the package did not progress through the *** system and I reported this, Costco changed their stance. Despite *** confirming that the item was lost in transit with the statement "We regret that your shipment with *** was lost or damaged," Costco's customer service deferred to their ************************** Once the case was transferred, I was informed that customer service could no longer intervene. Several representatives and management have expressed concern over the handling of my case, encouraging me to persist in seeking a resolution, acknowledging the unfairness of the situation.Costcos ************************* shifted the originally agreed-upon refund terms, stating, "The item was never returned to Costco, so Costco cannot refund," "Costco has not received the item back, so Costco cannot refund," and "No refund will be provided as the item was never received back to our depot. We are unable to assist further."Subsequent communications with Costco have confirmed that refunds are processed within 1-2 days after *** takes possession, contradicting Costcos ************************* statements regarding the item. Despite following Costcos instructions to drop off the item at a *** Store, I later learned from both Costco and *** that Costco does not insure return shipments dropped off at *** Store locations.This situation has left me without the item or the promised refund. I am seeking the BBBs assistance to mediate this dispute and encourage Costco to honor their initial commitment to refund the full purchase price as stated. I believe the BBB can facilitate effective dialogue and resolution.
Business Response
Date: 04/23/2024
"Costco did not receive the item back, when researched further with the help of **** we were able to determine that the item was never successfully returned to Costco."

Customer Answer
Date: 04/24/2024
Complaint: 21586914

I am rejecting this response because:

Thank you for Costcos response; however, it is not acceptable. My reasonable request for a full refund for the item was not addressed in Costco's response.

When I noticed that the item was stalled in the *** system after following Costcos return instructions by dropping the item off at a *** Store, I promptly contacted *** to initiate an investigation. During and after their investigation, *** confirmed that despite their communications with Costco, no inquiries were made by Costco to *** regarding this item. Costco's 4/23/2024 BBB response inaccurately implied they conducted research with ***, a point *** had repeatedly refuted throughout their investigation.

*** issued a written statement confirming the results of their investigation: We regret that your shipment with *** was lost or damaged. (I previously provided Costco with the *** investigation results, which they still have failed to acknowledge.)

Costcos return policy, Return or Replace your Costco.com Online Order, available at ************************************************************************************, states: You can return or replace your online purchase through Costco.com for the following reasons: The shipment is lost.

Both the results of the *** investigation and the Costco return policy are aligned: The shipment was lost, a scenario covered by Costco's written return policy.

Costcos response dated 4/23/2024 to this BBB complaint contradicts both their written return policy and the return authorization previously outlined in my 4/17/2024 BBB complaint. Costco contracted with *** to handle the return. Costcos return authorization email assured that a refund would be processed within 1-2 days once *** took possession of the item. The responsibility for this loss should not fall on me, as I adhered to Costcos guidelines for the return.

As this situation stands currently, I am at a loss of both the item and the money after following Costcos instructions. Therefore, I respectfully request that Costco honor its commitment at the time of the return authorization and as stated on the website by processing the refund for the full purchase price as initially promised.

Although I appreciate Costcos attention to this matter, the prolonged communication over several months prior to escalating to the BBB should not be necessary. Costcos initial response to this BBB complaint is concerning, as a full and immediate refund is clearly the acceptable resolution a stance supported by multiple interactions with Costcos customer service team and staff. I look forward to Costcos prompt response in agreement with my reasonable request.
Business Response
Date: 05/03/2024
This has been thoroughly investigated by LP; it is quite clear this involved tracking manipulation (confirmed by ***** Therefore, our denial stands.
Customer Answer
Date: 05/06/2024
Complaint: 21586914

I am rejecting this response because:

Thank you for Costcos response; however, it is not acceptable. My reasonable request for a full refund for the item was not resolved in Costco's response. Furthermore, Costco did not address that their return policy covers lost shipments and that *** stated in writing that they lost the shipment.

Below is the official *** tracking information and investigation results for this lost item that used the shipping label Costco paid for:

1: Drop-Off
2: We have your package
3: Departed from Facility
4: Arrived at Facility
5: On the Way - Processing at *** Facility
6: We've begun an investigation to locate the package.
7: We regret that your shipment with *** was lost or damaged.

I do not have possession of the item. Both Costco and *** are aware Costco paid for the *** shipping label and that Costco has an account with ***. Given the official *** tracking information and investigation results, it is clear that ***, Costcos contracted shipper, was the last to possess the item.

Costco's reason for denying the refund has now changed. Initially, Costco claimed they refused the refund because the item was never received at their depot; however, their return authorization and stated procedures confirm that refunds are processed within 1-2 days after *** takes possession, which Costco has not addressed with respect to this refund. Now, Costco is making an unsupported allegation of tracking manipulation for the first time.

Following Costcos latest response via this BBB complaint, I spoke with several individuals and supervisors at both the *** Investigations Department and the *** Claims Department. They have reaffirmed that Costco has not been in contact with *** regarding this issue. Furthermore, all of them stated that there is no indication, notation, or record of tracking manipulation for this item.

*** reiterated to me that Costco knows that they have an agreement in place with *** and that the agreement stipulates that Costco is responsible for issues relating to lost or damaged items that are shipped under that agreement. It is solely up to Costco to handle refunds to their customers for these issues.

I assume Costcos reference of LP in their last response stands for Loss Prevention. This use of ambiguous shorthand is not appreciated. The goal of loss prevention is to prevent losses to a business. In this case, Costcos Loss Prevention team is preventing a loss to Costco by having their own customer pay for an item that *** has already admitted in writing to losing and Costco did not insure. Costco's usage of unclear language is indicative of their poor communication and handling of this return.

While Costco's most recent response was timely, the dismissive language and inaccurate information are unnecessary and do not facilitate a productive dialogue. For the past several months, I have reached out to communicate in good faith to receive a refund for a lost item. I am hopeful that with the BBBs continued support, Costco can provide truthful responses and expedite the appropriate resolution of this matter.

Costcos responses to this BBB complaint remain concerning, as a full and immediate refund is clearly the acceptable resolutiona stance supported by multiple interactions with both Costco and ***. Given the clear evidence and documentation of the lost item, as well as the direct stipulation of Costco's own return policy, I respectfully insist on a prompt resolution in the form of a full refund.
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Countertop Refund. I ordered Dekton Rem countertops for a kitchen facelift on 1/26/24 through Costco and their local vendor *********** in *******, **. The countertops were paid for on my Costco credit card in full and the card paid off immediately. In the facelift process (before countertops were cut or installed), a different vendor damaged my existing slate floors so we had to replace the floor, because we could no longer match it. I asked D&H if Costco would let me change my countertop selection since the original countertops were picked to match my existing floors and had not yet been cut or installed. I was told yes. They said they were popular countertops and they could easily resell them so they would cancel that order and start a new order with Costco. I offered to just pay the difference (additional $4k, but I was told I could only cancel, get refund, then re-order). I was also led to believe that I would receive my refund from Costco in days as that refund is to be used to re-order the new tops through Costco. It has now been over 3 weeks with no refund and I can't get through to anyone at Costco to help me. I've called all numbers and was told I would receive a return call within 48 hours 3 times, but no return call from any of my calls. I've called ************** twice and was told I would get a return call. My husband called another number and was told he would get a call within 48 hours. My Last call was to ************ and my ref # ******-007770. All I want to do is get my $10K back so I can reorder the new tops at $14k through Costco, but I can't get anyone to help me or even respond. My kitchen project has now been delayed almost a month with no clue if or when I will get my money back so I can pay for the new countertops. I need someone from Costco to call me and get my refund initiated. I've been calling Costco and their Vendor *********** daily and I'm told I have to work with Costco.
Customer Answer
Date: 03/18/2024
Hi,
This is to update you that Costco/D&H Designs issued my refund for the original countertop order on Thursday and we processed the new order on Friday. The vendor was great and even gave me the new countertops at the same rate as the original countertops. They also set the install for my new tops for today (Monday 3/18) between 2-4pm. At this point, the situation with the refund has been resolved.
I also just received a phone call from a gentleman at Costco (failed to get the name, but from ************) to confirm that my credit issue was resolved and I told him yes. He was also going to follow up with their vendor, D&H, to make sure all was good on their end with them as well.
Please let me know if you need any other information and thank you for helping me get this resolved.
Thanks,
***************************
Business Response
Date: 03/18/2024
Costco reached out to the member regarding her concerns; the project will restart as requested by the member. We will send a follow up email to the member to ensure everything went well. Thank you.
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Costco is denying my warranty for Bridgestone tires due not enough tires rotations . After reviewing paperwork that was given there was no notice of this when purchasing the tire, Costco employees did not inform me of this and paperwork does not state this. I would like Costco to uphold there Bridgestone ****** mile warranty. My tires are barely at ****** have no tread left
Business Response
Date: 02/05/2024
Costco has spoken with ************************ and will be setting up an appointment to provide the correct warranty credit due on his tires.
Initial Complaint
Date:01/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a Costco member for nearly 5 years, oh no! usually Costco is good about returns, no questions asked, but on a Monday was a pretty rough experience, the return lady was very unkind didn't smile didn't ask how my day was going, very sharply asked almost yelling at us what's going with these items? I could tell by the non-verbal communication we were in the way, and she wanted to get rid of us, I felt like I was being integrated by an FBI agent, like I was doing something wrong, I was returning an item, I wasn't trying to take advantage, of the return policy, my sweet wife were so happy just shopping at Costco and being treated very poorly, we pay so much for the membership, our membership helps pay for the Costco Salaries, very sad and being treated so poorly, now I dread returning anything at Costco, now I always have that hesitation in my mind, will I be treated poorly and like I did something wrong?
Business Response
Date: 01/17/2024
The *** from W101 took the complaint and initiated communications with the member. Once establishing communication he gathered information, addressed the members concerns and met with the employee to inform and help them become aware of their future interactions with members. We then followed up with the member letting him know his concerns were addressed with the employee.
Initial Complaint
Date:11/28/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order through Costco (order # **********) for Iris 45 QT Clear Storafe Box w/Buckles, 6 pk. I ordered 2 sets. They arrived in an extremely damaged box with holes in it. There were multiple buckles missing, making the totes unusable. I'm handicapped and use a ******, and I'm physically unable to bring the totes in to the store without assistance. The original shipping box is way to damaged to reuse & get the product back, which Costco stated was MY responsibility to make sure they arrived safely. Lol, they are already damaged. They expect me to go puchase a large enough box (in a winter weather advisory) to get the totes shipped back. I spoke with a **************** (Operations Manager) who stated since I'm capable of moving, I'm capable of getting out of the house to obtain a box. And that it wasn't a large expectation to ask. This was beyond rude & unacceptable behavior speaking to anyone!! He has NO idea my physical limitations & shouldn't be speaking of what I can & cannot do. This was UNACCEPTABLE!! My case # from my discussion with **************** #******-009140. He was beyond rude & unreasonable. He was discriminatory in his *********** choices. I'm 100% appauled after my conversation. I'm reconsidering my Costco membership after being a LOYAL customer for YEARS! Completely unacceptable.
Business Response
Date: 11/29/2023
An exchange order was created showing an estimated delivery date of 12/01/23. Costco let member know that with the exchange coming, she can use the boxes from that delivery to ship back the damaged items. We have set her up for a *** pickup; she needs to put them in the box and have the boxes outside. We let her know that if she doesn't get them outside before *** makes 3 attempts, to contact Costco and another pick up will be scheduled.
We also issued compensation to the member for the damaged delivery, exchange order, repeated calls and experience. Contact information was given and we will stay in contact with her until the return is complete.
Customer Answer
Date: 11/30/2023

Complaint: 20926961

I am rejecting this response because:
I will accept Costco's response once in fact pick up is arranged successfully. It is still problematic for me that a *** pick up ticket is in place yet I don't have the boxes to return the product in yet. It would be nice if they would've been able to arrange for *** pick up after exchange delivery, so I'm not consistently having to answer the door for *** when I have nothing for them to pick up. Yes, they provided me with direct contact to arrange any further needs, but this will require yet more time to arrange a successful product pick up. For these reasons, I don't feel comfortable with their reply YET. Once again, I will once the totes are picked up.

Sincerely,

***********************
Business Response
Date: 12/01/2023
Costco's returns management team has waived the return requirement on this exchange, the member is aware. We also advised the member that she can reach out to the agent she's been conversing with if their are any issues. We will be a following up with the member on Sunday 12/3/23,
Business Response
Date: 12/06/2023
The member has confirmed that the exchange order arrived in good condition. Costco considers this case resolved.
Customer Answer
Date: 12/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported the item defective in June within days of delivery. Freezer drawer won't stay closed, over 300 dollars in meat was ruined and we haven't had a working freezer since. Costco said they didn't have a replacement and offered repair instead. They sent a technician within just a few days who confirmed it was defective and "a common problem he's seen with this model", he says he ordered parts and would be back the following week. It's been almost 5 months, and dozens of text messages to the repairman and still no repair. Still no working freezer. And the topper is that in order to even have a working refrigerator, obviously the unit has to be plugged in, so the freezer is constantly trying to freeze and leaking water all over our floors because the freezer door won't seal so all that extra energy in my power bill and water soaking into my wood floors has to be paid every month I wait for a resolution.I'm truly thankful for you all because after countless requests for help I'm told by the repairman and by costco that there's nothing that can be done until these parts arrive for the repair.
Business Response
Date: 11/09/2023
Costco has called and left a voicemail for our member and we have emailed him as well, to offer assistance with resolving this complaint as soon as possible. We advised our member that we would be reaching out to our partner manufacturer to request an update on the status of the warranty repair. Costco will maintain communication with both our member and our partner manufacturer, until a reasonable resolution has been provided.
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Costco Tire Warranty:I bought Tires in 2018 with a ****** miles or 60months warranty. Unfortunately, the tires did not last more than ****** miles, OR more than 4 years (if we don't count the covid lockdown of 12 months in 2020 - during which there was next to no movement due to government mandates and too much unknown for our newborn).When I asked to avail the Tire Warranty due to the above reasons, I was denied by the store staff. Stating that its been more than 60 months.I wanted to submit an appeal to the Costco Customer Support team to help me replace my tires under warranty for no charge.If the tires cannot even last for the minimum advertised mileage I am not sure what good this warranty is, specially when I have made sure I complete all services on time.Please help resolve this. Will appreciate a prompt response.
Business Response
Date: 11/09/2023
The Consumer has a scheduled appointment on Saturday 11-11-2023 to resolve the issues.

Customer Answer
Date: 11/16/2023
Costco outdid themselves again. The store manager emailed me and the tire center manager emailed and called me. They took care of the whole situation, understood the core issue and solved it. ****************** by their customer service. Thank you **** - Appreciate the great work!!! Shout out to *******, and *****!!! Good team you guys have there.
Initial Complaint
Date:11/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2020-12-31 I purchased a ********************** from Costco in ********, *******. Shortly after purchase I started having issues with the *** I could not get it to turn on without having to unplug it and then plug it back into the wall. Other times the ** would shut off completely while in use. I lived with this issues for some time then attended the store where it was purchased, I asked if I could exchange the *** **************** advised I had to call ******************** ********* Services. I delayed calling the service out of frustration but eventually called Sept. 13, 2022. I asked to exchange the **, the service advised I could not and they would send a technician to repair the *** 3rd party technician eventually showed up and "repaired" the *** Shortly after the "repairs" the ** began to not turn on again/shut off at random times. October 24th, 2022 I again called Costco concierge service and asked to exchange the *** They advised I could not and sent a 3rd party technician out to "repair" my *** The technician eventually showed up and "repaired" the *** Shortly after that "repair" The ** again began to not work. On March 1st 2023, I again contacted Costco concierge and asked for an exchange. They again said no and sent out a 3rd party tech. who again "repaired" my *** Shortly after this repair the ** again would not turn on and turned off at random times. I will admit by this time I was very frustrated with having to call the concierge service again only to wait on hold for an extended period of time to report the same issues to a person over the phone. I did call the Costco concierge service on Nov. 2nd, 2023 only this time the service told me they could not do anything for me because the warranty had expired and it was past 3 months since the last "repair." Now I am stuck with a ** which does not work properly. All I wanted was an exchange for a ** which worked properly. I have been filing reports for a year about my ** to the Costco ********* Service.
Business Response
Date: 11/03/2023
Costco will refund the member. We'll have the call center reach to coordinate the refund and return.
Customer Answer
Date: 11/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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Costco is NOT a BBB Accredited Business.