ComplaintsforHyundai of Kirkland

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 23rd of this year my wife and I bought a Hyundai Palisade at Hyundai of Kirkland. We knew that the vehicle came from ******, but what we didn't know was the problems that are associated with vehicles that come from ******. We found out that vehicles from ****** gets alot rust on their vehicles because of all the snow and they use alot of salt. We asked if there was any problems with it. The sales manager and the salesman both told us that there isn't anything wrong with it.December 4th my wife on her way home told me our brakes are metal to metal. Soon as I got home on Monday, I went to ******************* to have them look at it. But ******************* told me that they couldn't fix it and I should take it to the dealership.I made an appointment for the December 7th at Westhills Hyundai in *********. Also I called Kirkland of Hyundai to inform them what was going with the vehicle they sold us. I talked to someone in Finance and they forwarded me to the sales manager. ************************* says he was going to see what he can do. He was going to call the other dealership and figure out what to do. ******* is the guy at Westhills Hyundai that was helping us. **** was supposed to get ahold of him. They never talked but texted. **** just texted me and they are offering to pay $500. That's the offer the used car Manager says.This is our second vehicle that we bought from them. It's really sad and disappointing that they would lie to us. Normally most reputable dealerships like Hyundai of Kirkland do a pre inspection before selling their used cars. Either they did a pre inspection and didn't want to say anything or they didn't do a pre inspection, know matter how you look at it it's definitely negligence on their part. Westhills Hyundai told my wife that's why they don't buy vehicles from ****** for that reason. If they did a inspection there's no way they wouldn't have seen it.

  Business response

  12/28/2023

  Good afternoon, 

  Per the BBB's request, the response to complaint ******** is attached above.

  Thank you!

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When I was in the process of purchasing a used car from this dealer they told me I had to buy the etching for the windshield. The person I was working with said I was not able to opt out. I stated repeatedly that I did not want it. In my own research, it seems the car likely already had it completed and if needed to I can do it myself. I was adamant that I didnt not want to pay $200 for the windshield etching. They tried to switch etching for SWAT which I also stated repeatedly that I did not want. Thankfully, they removed the $875 charge for SWAT but they did not remove the $200 fee for the etching.

  Business response

  11/21/2023

  Good evening, 

  Per the BBB's request, the response to complaint ID ******** is attached above.

  Thank you!

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Border

• Initial Complaint

  11/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to schedule service to my 2023 Hyundai Ioniq 6 due to an active recall and non-working infotainment screen. When I call service to schedule this, they are looking at six months out, just to have somebody look at the car. I have tried to call the service manager, but I have not been able to get ahold of anybody.

  Business response

  11/10/2023

  Good afternoon, 

  Per the BBB's request, response to complaint ID ******** is attached above.

  Thank you!

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/4/2022 to present 8/4/22-10/29/22 Oil Consumption test completed and found "with in spec"1/17/23 Car stalled and wouldnt turn on. Towed into the dealership.7/17/23 Oil found in Turbo Inlet 7/25/23 Car returned to me and report from ***************************, Service Manager, that my transmission fluid was possibly contaminated. requested for it to be checked as they have had my car sitting for 7 months.8/1/23 Told that my transmission would be flushed twice and returned,8/2/23 Fly wheel and Clutch will be replaced.I am concerned for my safety and other Hyundai owners' safety as well as the wellbeing of anyone on the road. Hyundai has a known defect where engines lose oil and then catch fire. My ******* has been losing oil and i was told on several occasions to keep driving it and just add fluid. During the oil consumption test ******************* advisor told me I would just have to be one of those owners who drives with a few extra quarts of oil in my car at all times. When my car stopped working, I was again told to just add oil and keep driving it until we could "fit it in."to me this is careless, negligent, reckless and poses a threat to myself and everyone else on the road. I have requested to be contacted by the ** several times. I have sent requests to *****, *****, and online. I have not been contacted yet. I have created an account with ********************** Consumer Affairs. I feel like I am being mistreated. I feel like I am an inconvenience. I feel like they are treating me as if Im the issue and not the customer. Please Help Me and others!

  Business response

  08/11/2023

  Good afternoon ************************, 

  Per your request, the response to complaint ID ******** is attached above.

  If you have any further questions or concerns, please do not hesitate to reach out.

  Thank you!

  Customer response

  08/22/2023

  I did review the reply from Hyundai, however, I there is conflicting information. I do believe I sent over screen shots of text messages between the service manager and I and also the Service analysist and I.  
  In the response the service manager reports that he has sent over all the reports that I requested, however I have only received one email and it only includes the judder test results. I do not have any other documents, such as warranty.
  Also, I did not come to a mutual agreement when he dropped the car off as he stated. I was not given a choice.  Also, my care was detailed and the wipers were changed, not because they were doing it out of good will, but because I requested for that to be done as they left my car out in the elements for several months.  I was met with reluctance.  I would like for this to be reopened an further addressed.  
  

  
  

  Business response

  08/30/2023

  Good evening, 

  Per the BBB's request, our second response to complaint ID ******** is attached above. Please note we have also included three additional exhibits for your review.

  Thank you!

  Customer response

  08/31/2023

  Hello,

  I see the message ***** sent and the attachments. On July 25th, 2023 ***** attempted to bring my car back to me but sent me a text message saying he was going to take it back to the dealership as it has misfired while driving. He then took the car back to his shop and a few hours later gave it to me to hand off and take his loaner. When we were doing the hand off he informed me that he and his tech did a paper test and think that my transmission was contaminated. I told him maybe, possibly but I wasn't sure and that I would look into it.  I then had my car and he took the loaner.  After the switch I felt anxious and realized I still had a car that was not safe to drive.  I called ******************* and requested for him to take the car back. He did.   I am looking for results from the tests he said he performed after he took my car back when he noticed the misfiring. 

  I have a multipoint inspection form he gave me when he returned my car on 7/25/23 stating the transmission and fluid checked out to be ok.  How is this checked ok on the service inspection but also assumed contaminated by a paper test?

  Why didn't Hyundai of Kirkland inform Hyundai of my initial Oil consumption test results? Why did they wait for my car to die before doing anything. Why did they encourage me to add oil to my car and to continue driving it?

   

  Customer response

  08/31/2023

  Here is a screen shot of the Service Advisor suggesting I add oil to my car to drive it. 

  Here are the Multi point inspection forms which have no indication of contamination to my transmission.

  Here is a text from ***** reporting a paper test. not an actual confirmed test. However it conflicts with the multipoint inspection form completed earlier that day. 

  Customer response

  09/07/2023

  The issue has not been resolved. 

  I met with the Service Manager and the ** on Sunday 9/3/23 to discuss options but a resolution has not been fully reached. 

  Hyundai Consumers has offered a buy back application. Usually, a buy back is only available within the first 3 years, however, the National Hyundai Consumer Representative that I have been assigned to will be happy to escalate to other investigators due to the nature of this dispute.

  The complaint has NOT been resolved at this point.  

  Thank you,

   

  *****

  Customer response

  09/08/2023

  What are HMA qualifications for Oil consumption tests?

  What wer ethe tests, reports, documentation for the approval of the engine replacement? What was done to inform Hyundai that my car was not working and what tests were completed to get them to approve the engine repair?

  I was never informed of faulty components sent by hyundai. When was this and what parts were faulty? Why was I not iformed?

  When the care was brought back, there was only a paper test? The only test he informed me of prior to handing me my keys on 7/25/23 was an adaptive test.  He told me prior to brining my car and handing me my keys that an adaptive test was completed and that was all that was needed. When he then brought me my car he handed me my keys and said, "Oh by the way, have you had any work on your transmission...we believe your transmission fluid is contaminated. We did a paper test."

  What is an adaptive test?

  What is a DCT check for pending codes?

  What is an adaptive learning procedure and how could it be incomplete before returning my car to me?

  I do have the judder and clutch test from the 8/8/23 eamil.  I do not understand what the results warrant or mean. Can you please explain.

  How can I contact HMA Techline? Please provide contact information.

  ***** told me that the only way to CONFIRM that the transmission fluid was contaminated woudl be to send off a sample.  Was a sample sent off?

  How does a transmission seal work? If sealed, how do you unseal it? If sealed, how do you reseal it?

  I have provided text messages and a voicemail from ***** which there was no mention of any issue with my transmission fluid or transmission at all prior to him handing me my keys. I believe this was hazardous and a way to get the car out of his hands and into mine leaving me responsible.  I was not informed before he brought it back to me. This action is neglegant, withholding, and irresponsible and I would like to know why I was not informed prior. Why was this information not given when it was still at the service center before he gave it to me?

  Customer response

  09/11/2023

  Hello,

  On Friday 9/8/2023 I met with the ** of **** and Hyundai of Kirkland. He informed me that he was not given the full details from his service manager ***** or his Service Advisor, ***********  He informed me that Hyundai was not notified of the oil consumption problem until the engine completely failed, 6 months after I first brought my car into the *************************** He informed me that this is a failure on the Service Managers part, ***** and the Service Advisor, ***********  He also informed me and stated, "That is probably why ***** waited so long to inform me of the situation, because they failed to contact Hyundai in the first place."  The ** also said, "You basically had to back him (*****) into a corner to be in contact with me. The first time in the past year that I actually had contact with the ** was on 9/3/23, after several texts, emails, and website requests to be contacted to the **. I would like for this to be addressed. 

  Prior to scheduling the meeting with the ** and *****, I had a conversation in which I asked *****, "What is your **s reaction when you tell him I would like to speak with him." ****** first response was silence.  I repeated the question and he replied, "I think you are going to have to schedule a meeting with him in person." I said, "that doesn't answer my question.  What is his reaction when you inform him that I would like to be contacted by him." He then replied with, "Well, *****, he is a very buys guy."

   

  Also,

  In November of 2022 my car door handle was no longer working.  I reported this to the service advisor and he told me that my car door handle was no longer under warranty.  I informed him that I purchased an extended waranty when I originally purchased the car. ***** told me to call the extended warranty provider and ask if the door handle would be covered. The next day I called Allstate and requested a claim. I was given a claim number and called ***** with the information.  He then submitted a claim and Allstate paid $500+ for the replacement of the door handle.

  There has been a recall and an extended warranty on the door handle as of May 2021. "The warranty coverage for the door latch has been extended to 10 years (unlimited mileage) from the
  date of original retail delivery or date of first use, whichever occurs first, and is valid for original and
  subsequent owners."

  When I called Allstate they reported that the service advisor should have checked for any ***************** Bulletins prior to submitting any claims to an extended warranty provider.  They also stated that the request for the part was from a **** Dealer, not a Hyundai dealer.  I believe ***** is the Service Advisor with Hyundai.  I would like to know why my extended warranty was used when this should have been covered by Hyundai and I would like to know why the repair was sent from a **** Dealer, not the Hyundai Dealer.  

  *****, suggests that the windshield wipers should be changed every 1-2 years.  Living in the ******* area, I typically change my wipers about every 6 months. ***** reported out of good will he changed the wipers on my car. This was not an offered service. After my car had been sitting in his service lot for almost 8 months, exposed to all the elements I begged hiim to change them for me.

  According to Hyundais website: Changing Windshield Wiper Blades | MyHyundai (hyundaiusa.com) "Learn when and how to change your windshield wiper blades.
   
  As a general rule, you should change your wiper blades every six to 12 months or if you notice a problem with your visibility. If you notice smearing, streaking, chattering or skipping, you probably need to replace or repair your wipers.
  Other problems to look for:
  Visible cracks, tears and missing pieces
  Aged blades, which have difficulty conforming to windshield
  Broken frame
  Metal corrosion

  I question ******** qualifications, knowledge, and his integrity as a service manager and would like this to be addressed.  The safety issues of him and his service advisor regarding neglect to contact Hyundai with my oil consumption problems, encouraging me to "Just add oil to see if it is drivable" "drive around with extra oil in my car at all times" and returning my car to me without informing me first that the transmission fluid was "contaminated." Is negligent, hazardous, and a huge safety issue for myself, all others getting service or advise from Hyundai of Kirkland.  Hyundai engines are known to displace oil and catch fire. Multiple accidents, reports, and even a deadly fire has been reported due to the same issues I have been experiencing and I was still encouraged to continue to drive my car.  What corrections and actions will be done to ensure this does not happen to anyone else and to check to see who else this has already happened to.  I find it hard to believe that I am the only one.  

  Thank you

  Customer response

  09/11/2023

  Attached is the *** Door Handle

  Customer response

  09/18/2023

  A *** regarding oil consumption was issued. This is from March 2021.  My issues started August 2022, over a year after the *** guidelines were published.

  These guidelines were published prior to my oil consumption issues; however, they were not followed. I was also not even informed of this.  I was told that I had to come in 3 times consecutively with the oil consumption over 1.0 quart per ***** miles.  My car was brought in 7 times, and I was never informed of this. I was informed of the opposite. I was informed to come in under ***** miles.  

  When I started my oil consumption test which was performed by ************, Service Advisor of Hyundai of Kirkland, he told me that he would rather have me come in under ***** miles than over.  So I proceeded to come in as close to ***** miles as possible without going over.  If you see 2 (f) of the guidelines, it states, "From this point, vehicle must accumulate at least ***** miles of driving prior to next steps."

  Hyundai of Kirkland failed to operate under Hyundai Motor of ******** guidelines which caused me distress, inconvenience, time, money, and peace of mind for over a year.  

  Hyundai of Kirkland is responsible. This issue has NOT been resolved.  It just keeps getting worse and worse the more I learn and do my own research.  Hyundai of Kirkland poses a risk to our community by negligent behavior and lack of accountability, ownership, and goodwill to do what is right.  

   

  I have already submitted all of my oil consumption documents from August 2022 to November 2022.  

  Also, when my engine finally failed and after I paid out of pocket for a rental and tow truck, the complaint form listed, "customer complains of noise." That is a lie.  I never once complained of noise. I only complained of oil consumption, an unsteady movement and jerky like motion when driving and then my car failing to even turn on.  

   

   

  Business response

  09/20/2023

  Good morning, 

  Per the BBB's request, our third response to complaint ID ******** is attached above.

  Thank you!

  Customer response

  09/20/2023

  Dear BBB,

  Unfortunately the **************** Service Advisor, and GM of Hyundai of Kirkland WA are unable to answer the specific issues regarding the issue of negligence and unfair practices at Hyundai of Kirkland WA.****** Unfortunately, I have also reached out to Hyundai ****** of America Consumer Affairs and they also are unable to answer or correct the specific issues and actions.

  Hyundai of Kirkland failed to follow HMA *** guidelines which prolonged this issue to run over a years' time and has caused me significant distress. But what is worse is the irresponsible and negligent actions were risky and could have been injured or killed or I could have injured someone else or killed someone else. I have provided the **** I have also provided emails from Hyundai Consumer Affairs informing me to contact Hyundai of Kirkland's Service manager for additional information. I have already provided a screen shot of a text message****** from the Service Advisor suggesting me to ******** to my car to make it drivable" when he knew it was faulty.******

  Bellow are the results of the "oil consumption tests" which I have also previously provided.****** However, I have recently been informed of the *** which was published by Hyundai in March of 2021 and the Oil Consumption test was not performed correctly and ***** did not follow HMA Guidelines.******

  DATE****** ****** ****** ****** ****** ****** ****** ****** ****** ******MILES****** ****** ****** ****** OIL CHANGE OR ADDED****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** MILAGE DIFFERENCE
  8/4/22****** ****** ****** ****** ****** ****** ****** ****** ****** ******72645****** ****** ****** ****** ****** ****** ******OIL CHANGE
  9/6/22****** ****** ****** ****** ****** ****** ****** ****** ****** ******74569****** ****** ****** ****** ****** ****** **** QUARTS ADDED 1****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ******924 MILES****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ******Over **** miles ***** PASS
  9/19/23****** ****** ****** ****** ****** ****** ****** ****** ******75437****** ****** ****** ****** ****** ****** ******0.75 QUARTS ADDED****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ******868 MILES****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** Under **** miles Guidelines not met. ******
  10/7/23****** ****** ****** ****** ****** ****** ****** ****** ******76440****** ****** ****** ****** ****** ****** ******1.25 QUARTS ADDED****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ******1003 MILES****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** Over ***** miles 802 FAIL
  10/29/23****** ****** ****** ****** ****** ****** ****** ******77390****** ****** ****** ****** ****** ****** 1.0 ***** ADDED****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** 950 MILES Under****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ***** miles Guidelines not met. ******
  11/10/22****** ****** ****** ****** ****** ****** ****** ****** 77816****** ****** ****** ****** ****** ****** ******OIL CHANGED****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** 5 ****************************** ****** ****** ****** ****** ****** ****** ****** ****** 80564****** ****** ****** ****** ****** ****** ****** ****** ******EMPTY ***** Miles****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ***** FAIL

  ******

  ******

  Hyundai of Kirkland WA is not wanting to explain because they are not wanting to be held accountable. This is 3 men. Two of authority, A GM and a manager against a woman.****** This feels so disgusting and wrong.******

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested a cancellation of my extended warranties October 10, 2022. I did not receive a response from their account manager. The entire process for cancellation per Hyundai of Kirkland's staff should take 4-6 weeks. October 18, 2022, a new Finance Manager issued a cancellation form.October 19, 2022, I completed, scanned, and returned the cancellation form to the Finance Manager.November 17, 2022 I followed up asking for an update. No response from Hyundai of Kirkland was received.December 4, 2022 I followed up and again forwarded the cancellation documents. No response from Hyundai of Kirkland was received. December 12, 2022 I informed Hyundai that they were violating anti-trust law and it was required the followed through. I received an apology for the delay and was assured I would be notified of progress. December 14, 2022 I followed up with Hyundai of Kirkland. No response.December 16, 2022 I received a reply saying funds would be released soon and I would have an update by end of day.December 27, 2022, I still do not have any confirmation that my cancellation is being processed.

  Business response

  01/04/2023

  Good evening, 

  Per the BBB's request, we have attached the response to complaint ID ******** concerning *******************************. Please also note, we have included two additional exhibits as backup.

  Thank you!

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car is a 2014 Hyundai Elantra Lxi and I bought it brand new with a 10 year/100,000 mile warranty. It currently has ****** miles on it. Hyundai has had my car on & off for 18 months. I dropped it off on 4-4-22 & it has been there since. They have replaced the engine control unit, crank positioning sensor, bottom part of engine (*********************), fuel injector, top part of engine (head) & the 1st cylinder. These parts have all been replaced under my warranty. My car still misfires and stalls. I spoke to *************************** (service manager) last ********* said there is nothing more they can do. They can't fix my car. They don't know what's wrong with it. My car is still under warranty. It has 2 years or ****** miles left on it. I asked him if the lemon law applied and he said no. I asked him if they could buy back my car and he said no. I told him I want another 2014 ******* for free and to add a 2 year warranty to it and he said no. He said my only option is to buy another car from them. I DO NOT want to buy another car from them. They can't even fix the one I have and they are not backing up their warranty. I do not trust them and they are trying to take advantage of **** told ***** that I want the ****** Blue Book value for my car in excellent condition. I want Hyundai to write me a check for $11,000 since they cannot fix my car and it is still under warranty. I want them to do right by me and back up their warranty. I need a reliable car and they cannot be trusted. This is horrible customer service and I will contact my lawyer if they do not resolve this. I have filed a complaint with Hyundai customer service and they have opened a case for me. This is NOT how you treat your customers! I am completely disappointed and disgusted with how they have treated me.

  Business response

  11/11/2022

  Good afternoon, 

   

  Per the BBB's request, the response to complaint ID ********, initiated by ********************************, is attached above. 

   

  Please do not hesitate to reach out if you have any further questions.

   

  Thank you!

  Customer response

  11/18/2022

   
  Complaint: 18307747
  
  I am rejecting this response because: *********************** is a pathological liar as well as every employee at Hyundai of Kirkland. I have never spoken to ***** in the 18 months they have had my car. The only time I spoke to him was when he threatened to call the police on me if I didn't return their loaner. He knowingly put me back into my car that was not working and that was not safe to drive. It also had no tire pressure when I drove it off the lot. He instructed the technician to not drive the car before I picked it up last Friday to see if it was deemed safe for me. The technician said he was told he could only start it.

  I have NEVER left their dealership without a resolution! I was told on 5-10-21 that my car needed an engine control unit and a crank positioning sensor. How did those parts get replaced IF I left the dealership without a resolution? *****, you're a liar.

  My check engine light has NEVER been on. The problem with my car has always been the same. It misfired and stalled for 18 months because Hyundai of Kirkland did not know how to fix the problem nor could they diagnose the problem. ***** you're a liar.

  Yes, I have been in multiple loaners since my car was under warranty with Hyundai. They absolutely should have provided this service for me with no complaint.

  My car had a warranty still attached to it, so any part that needed to be replaced was at no cost to me. I bought this car brand new in 2014 with a 10 year/120,000 mile warranty attached to it. Again, why are you complaining about this? 

  My car was dropped off to their dealership for the last time on 4-4-22 (NOT 5-10-22!) since it was still misfiring and stalling. I was told by the technician that the cylinder 1 was misfiring and would be replaced. Once that was done I received another call from the technician who told me it was still misfiring and stalling. I then received an email and call from *************************** (service manager). He stated, "There is nothing more we can do for your car. We can't fix it. It's a gremlin. Your only choice is to buy a new car." ***** told me he would help me and be my advocate and he did no such thing. He passed my name off to ***** in sales who then passed me off to ************************* (sales manager). No one helped me and no one cared. That's why I decided to file a complaint with BBB and Hyundai of *******. Your dealership was NOT in the middle of diagnosing my car when I filed this complaint ***********************. My car was just sitting in your lot rotting away. You yourself admitted to Hyundai of ******* that my car had internal engine failure. STOP LYING!

  Never once was I told by the dealership that Hyundai of ******* would move forward with a buy back if I requested it first. What I WAS told (by ***************** email) was that my car did not qualify for a buy back or the lemon law. Again, another lie.

  Like I said, I will NEVER buy another Hyundai as long as I live. This dealership has not treated me with the upmost respect like *********************** said. What they have done is lied to me, bullied me and threatened me. The dealership and Hyundai of ******* refuse to do right by me. They refuse to help me; their loyal customer. They refuse to back up their warranty for my car. They refused to buy it back and put me in a safe, running car. So, I am moving on with my life and will no longer reply to any other lies about me or my car. This has been a traumatic experience that I want to put behind me, but I will NEVER forget what they did!

  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Please review attached files.We purchased a 2022 Hyundai Tucson 2.19.2022 from Kirkland ************************************************* review attached itemized sales receipt and **************** ********** of ********* registration receipt.I have discussed the sales tax charged on amount of $300.00 Line #4 Estimate. The amount of $300.00 is not revenue rather a pass-through amount pre-paid towards final total vehicle license ****.Vehicle license fee due is ********* was not credited an estimated $31.00 sales tax collected on the $300.00 line item. After the sale we received a $216.75 invoice to pay upon will-call of the vehicle licenses.It is my opinion, Hyundai of Kirkland has been paid $300.00, $31.00 and $2**.75. I did receive a $2.50 credit regarding Line #**-Other.Their accounting representative ******************* did not agree with my math, reasoning and therefore denies a refund.

  Business response

  05/09/2022

  We have been in full contact with several emails with ******************** and very open about explaining the situation. When she purchased her vehicle our ****************** estimated the license fees at $300.00. After we completed the licensing, ******************** received an invoice showing the licensing cost $516.75 and was billed that minus the $300.00 accordingly. She did write us a check and we have cashed it. She did not receive a credit of $2.50, we wrote that off in our business office since that is what she shorted us on the check. We will send her a check for the $31.01 that she is claiming we owe her. 

  ******************** was also missing a second key fob and we have mailed that to her. At this time, we are cancelling her appointment for Thursday, May 12 and she can make an appointment at a different Hyundai dealership and have them program the key. At the time she has the key programmed, that dealership can call us and we will pay over the phone to have it programmed. 

  This will conclude any business that we need to do together and we wish her well in her future endeavors. 

  Thank You,

  *********************

  Customer Relations Manager

  ********************************************************************

  Customer response

  05/13/2022

   
  Complaint: 17171512
  
  I am rejecting this response because:

  Regarding $2.50 'credit' - I paid at dealership's front desk when ****** license plates picked up.  At that time I discussed sales tax charged and asked for that pre-paid amount included towards $516.75 total license plate invoice.  *********************************************'s front desk staff did not agree but asked me to call accounting office for further details on the matter, and said they'd reduce the amount owed by $2.50.  I did not short pay the invoice as stated rather paid the adjusted amount instructed by staff.

  We have received 2nd ***.  Per Kirkland Hyundai, my May 12th service appointment to program the *** cancelled with instructions to go to a different Hyundai dealership.  Renton Hyundai dealership kindly programmed 2nd *** within 30 minutes wait time today as a walk-in customer.  I provided ************************* contact information to forward their programming **** to.

  It was pointed out to my surprise both my service contract $2499.00, maintenance contract $2497.00 sold by Kirkland Hyundai is not listed in my ******'s vehicle profile.  It was explained the service contracts are only exclusive to Kirkland Hyundai's franchise and not applicable for future ****** service fees at any Hyundai dealership repair shop.  The fact their service contracts exclusive to only Kirkland Hyundai's repair shop was not fully explained at the time of sale!

  I am requesting a full refund without penalties of both service and maintenance contract fees and $509.59 sales tax since Kirkland Hyundai has proven by example their prejudice towards me to cancel an appointment without explanation and not provide me a scheduled repair service for my ******.

  
  Sincerely, 
  
  ***************************

  Business response

  05/17/2022

  This is our response to complaint #********. 

  
  If ******************** wishes, we can cancel the service and maintenance contract. These contracts can be used at any Hyundai dealership, and we are unaware of who told her that it was exclusive to our dealership. If she cancels the contracts, the money will go to BECU and applied to the principal of the loan and the monthly payment will not change. The $509.59 sales tax from the contracts will go towards the loan as well. We do need confirmation if she would like them cancelled.
  
  Regarding the key, we did confirm that she went to Hyundai ****** and they took care of the programming. They called us for payment and we are waiting for a return call from them to pay the ****.
  

  No licensing sales tax will be refunded as these are set by the *******************. If there is an issue with the amount she paid, she does need to take that up with the *******************. 

  If there are any further questions, feel free to reach out to me.

  Thank You,

  *********************

  Customer Relations ******************************************* & ******* of Kirkland

  **************************************

  
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was totaled on January 28th. My insurance paid off the car in the amount of $23, ****** which was ***** over needed. Hyundai owes me a check. The payment cleared and was processed by Hyundai on February 25th, I have an e-mail to prove it (attached below). Since that time, I have contacted Hyundai Motor Finances a minimum of 7 times. Each time I get a different answer that is not clear or coherent. Since then, they have also tacked on late fees for the bills of the car not being paid for in March and April, even though my account has been overpaid, and they owe me money. Every time I call, they tell me the "higher **** will call me within 24 hours because either they are out at lunch or are closed, THEY HAVE NEVER CALLED ME BACK. Hyundai has been impossible to get an answer from, even though they have admitted to me it shows my account with the balance of 23K. I want them to close my account (two months later now) and get that check they owe me in the mail.Most currently, they finally got a hold of me. Hyundai claims they have the rights to keep the extra money, that is not what I have been told by insurance, I am owed that money. Hyundai is stealing over 4k of money they owe me. Not only that, they are not closing the account that has been paid off since February 28th and have been racking up charges although the account is overpaid. They say insurance needs to give them documentation, Progressive claims that is not true.

  Business response

  04/14/2022

  Hello, this is response to Mr. ******, I have had our Office Manager, ********************* look into our files and computer system. We do not see any current deal for this ****************. It looks like possibly his issue is with Hyundai Motor Finance and not our store directly. We also do not see that it was a lease roll here in accounting. He can call Hyundai Motor Finance to get this resolved with, but again doesnt appear that we have anything to do with this. We are asking that this gets removed. It would not be our dealership that would get the check for the payoff. It would be Hyundai Motor Finance, who the loan is through. I apologize that we can not do more on our end, but we at the dealership did not receive a payoff. Please let me know if there are any further questions. 

  Thank You,

  *********************

  **************************************

  Customer Relations Manager

  Ford, Hyundai, & ******* of Kirkland

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩