ComplaintsforWeidner Property Management LLC

• Initial Complaint

  11/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hope this letter finds you well. I am writing to bring to your attention a concerning matter regarding my recent experience with ************** Apartments.My family and I have been residents of ************** Apartments for seven years. When we initially moved in, the condition of the apartment left much to be desired. The carpet was old, woodwork was damaged, the painting was a mere touch-up, and there were numerous holes in the walls. Despite these issues, we decided to make it our home for an extended period.Upon deciding to relocate recently, we were shocked to discover unwarranted charges imposed on us during the move-out process. The management is demanding $620 for blinds, crisp drawers, and $300 for paint, among other miscellaneous charges, totaling $1064.It is disheartening to note that after seven years of tenancy, during which we endured a less-than-ideal living environment, we are being charged for items that were in poor condition when we first occupied the apartment. The unjust charges for blinds, crisp drawers, and paint are particularly egregious, considering the apartment was not properly maintained when we moved in.I kindly request your intervention to investigate this matter thoroughly and ensure a fair resolution. We believe that these charges are unjust and not reflective of the condition we left the apartment in. We have attached relevant documentation, including move-in and move-out condition reports, to support our claim.Thank you for your attention to this matter. We trust that the Better Business Bureau will help us seek a fair and reasonable resolution in this dispute.Sincerely,***********************

  Business response

  12/04/2023

  To whom it may concern,

   

  Please see attached the photos taken of the apartment during the move out inspection that show evidence of the charges that were assessed. Please also see attached the move out statement, which includes the move-in inspection form, indicating if any damage was present at move in. On the move-in inspection form, there is no mention of existing damage to blinds or fridge crisper drawers. There are a couple notes regarding pin holes in the walls, but as you can see in the photos, there was more damage than just pin holes upon completing the move-out inspection. We believe the charges assessed to be fair and in line with the terms of the lease agreement.

   

  Thank you.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I rented an apartment at Four Seasons Apartments in *********, ******, It is owned by Weidner Apartment Homes. I have filed a BBB complaint against Four Seasons Apartments previously, but they do not appear in a search for businesses on BBB now. I moved out on Oct. 10, and the lease ended on Oct. 15. I called about giving ********************************************************************************************** the middle of October and only pay pro-rated rent as long as I gave notice by Sept. 5. I did so. Now that I have moved to *******, I see that they are charging for the second half of October's rent. I called the property manager at Four Seasons and she said that their contract allows them to charge for the second half of October. She said I would need a lease addendum to avoid paying that rent. My rent was month to month, when the one year lease ended in May I knew i'd be moving in the fall. When I called property management in August they said I did not need the lease addendum since it was month to month rent.I am hoping to avoid having to pay the $779.03. I am not optimistic, the property manager explicitly stated that they are charging the $779.03 because they can and that there is nothing I can do about it. But I am hoping BBB can provide a better resolution than pay rent that Weidner property management told me I would have to pay, and that is for time after I the lease ended and after I moved out.

  Business response

  11/15/2023

  To whom it may concern,

  This resident has been in a month-to-month tenancy since May 17, 2023. ************ law states the following:

   

  Article 07.   PERIODIC TENANCY, HOLDOVER, AND ABUSE OF ACCESS
  Sec. 34.03.290.   Periodic tenancy and holdover.

  b. The landlord or the tenant may terminate a month to month tenancy by a written notice given to the other at least 30 days before the rental due date specified in the notice.

   

  The "rental due date" is the 1st of the month, and since written notice to vacate was not received 30-days before the rental due date, additional costs were incurred. 

  We understand there may have been miscommunication regarding when notice was to be provided. If the resident is able to provide any written communications they have had with our office indicating a separate agreement was made, we are happy to review any written correspondence to determine if an adjustment is to be made.

  Thank you.

  Customer response

  11/15/2023

   
  Complaint: 20814119
  
  I am rejecting this response because:

  I spoke to someone from the property management office over the phone in August, and was told I could end the least in mid-October as long as I provided notice by September 5th, and that I would not have to pay rent for the second half of October.  After being charged for the second half of September I called the property management office and was the told that ************ law and the terms of the Weidner contract allow them to charge for the second half of October, and that Weidner charged for the second half of October because they can.  This goes against what I was told on the phone in August.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/27/23 I received a notice from Weidner Property Management LLC stating that they will not be renewing my lease that expires on 01/11/24. In the papers I received, it does not say why but I believe its discrimination from the property management and the tenants. Prior to me receiving those documents. On 10/23/23 I received a notice that I'm in lease violation and that they have compelling evidence. So, I went to the office and spoke to ***** who stated they received a complaint on Sunday about cigarette smoke from the tenants that live above me and below me and that he came by my door and smelled the smoke too which is a lie. All he said is that if you are smoking in the unit then stop, or just continue to do what you are doing which is going outside smoking. Now I stop smoking for a period of time, so I wasn't going outside as much as and since they haven't seen me out there, they have accused me of this. Not one has they asked to come inside my unit to investigate the smell but I've invited ***** and ***** in my unit so they can smell the weed smoke in my bathroom. When I brought this up to *****, he said they are still looking into it and like I asked him, weed smoke is way stronger than cigarette smoke so how can these tenants complain about this. So, I believe since they really don't have any evidence against me in regard to the cigarette smoke, they are deciding not to renew my lease. Now I have ***** walking up and down my hall with his face at my door to see if can smell the smoke, but I don't see him trying to figure out where that weed smoke is coming from. We have no vents in our units, and we have force heat so when these tenants are saying they are smelling smoke I believe it a lie. I've been asking management the same questions; how you know it's me that is smoking and not anyone else. What they said was because the tenants can smell the smoke coming through the walls and the vents which is only in the bathroom and that they haven't seen me outside.

  Business response

  10/31/2023

  To whom it may concern,

  As a landlord, we are not required to provide a reason behind a non-renewal. Decisions such as these are not made lightly. At this time we have elected to not enter into another lease agreement with this resident.

  Thank you.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September of 2023 I submitted my Mutual termination paperwork. I am currently receiving Section 8 housing through King ****** ******************* and have for the past 12 months. Under that voucher my responsibility for rent is $252 which has been paid in full every single month for the past 12 months. This final month my landlady first submitted my rent at falsifying the amount made by k c h a claiming they only paid $1,600 and change. I contacted my case manager immediately. The goal of the landlady was to acquire a $100 extra of my money for utilities that *** or *** not be used during the month of October. On the documents that I submitted to you there is the evidence of the first incorrect statement of my rent and then the false claim that I did not satisfy my rent which I provided proof with of as well. Subsequently because I refuse to pay $100 for utilities I had not used and I did pay a $2,100 deposit when I moved in here she then notified my case manager stating that I failed to meet my rent requirement and issued me a 30-day notice to vacate for failure to meet the requirements of the lease which is a bold-faced lie. On top of that they have charged me another hundred dollars in late fees which I am not going to pay because I am moving out tomorrow 10 11 2023 therefore I'm not responsible for any utilities for the rest of the month. If I do not satisfy my financial obligations King ****** ***************** will not issue me a new voucher. This is more than a manipulation of my money and documents this is an attempt to ruin my chances of renting in the future from anyone. I am disgusted by the operations considering the **** deposit that I paid when I moved in and I believe that the law states that all final expenses be removed from that which makes her claim that I didn't pay my rent a outright lie. I made several attempts to make her see her error and correct it but now I am at a loss.

  Business response

  10/11/2023

  To whom it may concern,

  Please see the attached lease document and ledger copy for details. The $100 late fee will be removed as a courtesy. The utility charges for service dates 09/01/2023 - 10/31/2023 are still currently due, and have not been paid at this time. Residents are responsible for the rent and utility charges through the last date of the lease, which in this case, is October 31, 2023. The resident is not being overcharged for utilities, rather only being billed through the specified lease dates.

  Thank you.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lease agreement and business practices of "The ********************" luxury apartments. I scheduled a tour to view the apartments. The model was lovely and the luxurious pool and fountain next to the office had me daydreaming of lounging poolside and enjoying my new home. ****** told me the actual apartment was not ready so she couldn't show it to me. We reviewed the location on the property map AND discussed the location of the garbage dumpster BECAUSE I am a germaphobe, and would never subject myself to living right by one. I was made to jump through hoops to sign and deliver all monies on move in day or before. When I arrived to pick up the keys to my new apartment I was told it wasn't ready. The following day when I returned, after office hours, the keys would not unlock the door and I could not take possession and I saw the "dumpster" in front of the apartment. When I called the next morning, your manager refused to take any responsibility, telling me sorry you signed the lease!I refused to take possession, I have been harassed by the manager, and ignored by the director. I refuse to let them manipulate me. they are not operating in good faith. They broke the lease when the apartment was not ready, and they lied to me about the dumpster and the keys did not work. I would highly suggest not moving here! I am seeking legal counsel.

  Business response

  10/18/2023

  To whom it may concern,

  Please refer to the attached letter from our attorney's office which pertains to this situation.

  Thank you!

• Initial Complaint

  10/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had to spend ************************** a hotel while the ** was out. I put in multiple maintenance requests and called the front office many times and they did not pick up. I finally emailed the management to which they responded. Now i know to email them to get anything done. I do not have hotel receipts but i can provide the amount of times i put in a request.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The office closed so my maintenance request a few weeks ago due to the fact that Im moving out 09/30/23. The corporate office refuses to call me back and address the issue. I believe this has to do with the fact that Im black and l******

  Business response

  09/29/2023

  To whom it may concern,

  After this complaint was submitted, the Community Director at Pala Mesa met with this resident and they were able to talk through the maintenance concerns and ended with an understanding of how the work orders will be addressed. If there are any outstanding concerns or questions, we welcome the resident to contact our office for further assistance.

  Thank you.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There is no hot water from yesterday and complaint three times but still not solved.

  Business response

  10/02/2023

  To whom it may concern,

  Our property experienced a mechanical issue that led to intermittent outages with the hot water. This has since been resolved and hot water has been restored. We apologize for the inconvenience. Please reach out to the office if you experience any other concerns.

  Thank you.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a lease a year ago with a Weidner property. In the lease it states I have to give 60 days notice to vacate if I'm not going to renew. I signed it and acknowledge I agreed to that. I did forget to make a note to submit that notice. My problem isn't a legal one, but instead what I suspect is systemic deceptive behavior by Weidner. The backstory.My lease ends 10/12/23. ************************* of Weidner emailed me 8/24: "Hello Neighbor! Your lease is set to expire in October and we are wondering if youve given any thought to what your plan is. Wed love to have you stay here at ****************! Drop us an email and let us know your plans. If you have any questions, please dont hesitate to reach out!" I responded on 8/25 that I would not be renewing. I received a reply that day from *************************: "Notice to vacate has to be given in writing. If you have the exact date you will be moving out, I can send you a form to fill out with all the instructions as well." In neither the 8/24 nor 8/25 emails was I advised/reminded I would be responsible for "Insufficient notice" payments equivalent to rent from 8/12 - 8/25, nearly half of a month's rent! Yet that's exactly what happened! The complex has agreed to "only" charge me $1,200 for insufficient notice and for inflated repair costs.I checked my email again and found an 8/1 automated email: "It's time to renew your lease." Inside it stated "[or] provide proper notice." This subject line is not direct and provides no warning. The body of the email doesn't either. Weidner is a large company with over 100 properties in 15 states/territories. Being a CEO of a company myself AND having owned two rental properties totaling 24 units, I strongly believe Weidner intentionally misleads and mistimes their communications to boost profits.That's within their right, legally. But their company core values include **************************** and Communication. I'd like to company to return the $1,200.

  Business response

  09/25/2023

  To whom it may concern,

  As discussed between this resident and the **************** management team, an agreement was reached to reduce the overall balance due, stemming from a disagreement regarding the date notice was provided. As of this date, this resident is considered paid in full and no further action is needed. We thank the resident for working with us to arrive at a beneficial resolution.

  Thank you.

  Customer response

  09/26/2023

   
  Complaint: 20636988
  
  I am rejecting this response. 

  First, I appreciate you taking the time to review and engage. Yes, the amount was lowered, but not eliminated. I was told I had to either pay the new (lowered) amount or the issue would go to collections. So, this is not a satisfactory outcome, but the least bad option I had at the time. 

  It's obvious that, if Weidner lived its core values with full truth and transparency, Weidner would make at least two sincere attempts to communicate both Weidner's desire for the resident to renew AND remind the resident of the penalties they will incur if they don't respond by a certain date. Every credit card company alerts customers to what will happen if they miss the deadline. The government does this if you fail to show up to jury duty or pay a citation. This is common practice for companies that have a customer's best interest in mind. 
  
  The fact that I took the least bad option to avoid collections is not satisfactory and was taken under duress more than out of choice. Please remit the entire "late notice" fee that I paid. I can sign an NDA if required.

  Sincerely,
  
  ***********************

• Initial Complaint

  08/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The trash has been becoming a real bad issues lately. This Apartment complex has become disgusting. Moved here about 5 years ago and love the environment and the cleanliness of it. Fast forward to the present. The staff has become lazy and do nothing. Tenants are lazy and don't care to throw their trash in a empty trash bin. Lets not talk about parking, because that's a complete nightmare. The Island Park Apartment has went to c*** and it's getting worse. No one in management seems to care. If you are a new tenant and plan on moving here. I encourage you to think twice.

  Business response

  08/22/2023

  To whom it may concern,

  We acknowledge that trash can sometimes pile up a bit over the weekend, due to the office being closed. When we noticed an increase in trash volumes collecting over the weekend, we added another trash collection day, so now trash gets picked up Monday/Wednesday/Friday. We are hopeful that this will help curb the amount of trash that builds up. It is a community effort involving all residents to keep our community clean and free from trash strewn about, but our team does do ************ of the community to clean up any messes that have collected while the office is closed.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩