ComplaintsforWeidner Property Management LLC

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do not move here. Within a day of moving in my AC broke in the middle of the summer while it was extremely hot. Same day, my fridge/freezer quit working. I had to throw out half the food in my fridge/freezer because it had gone bad. I was trying to put a shower curtain on and the rod broke and since it was a Saturday I had to go buy a new one so I could shower. Maybe a week later the flapper and handle broke on my toilet. It was a Saturday and I didnt want to have to wait till Monday and stick my hand in the back to flush it. So I had to buy new parts. I still have multiple issues that I can live with because Im tired of having maintenance needing to come in my apartment interrupting me while Im working from home. Had some issues this month so I called for assistance and the assistant manager ******* was extremely rude and uncaring. She continually interrupted me and just really didnt care at all about the things I was saying. Their excuse is were an apartment built in 99 we cant always know when things are broken. Yet they charge the same amount as buildings that are brand new. And I think certain things should be triple checked they are working like the fridge before you have someone move in and pay $1400. Ive only been here a month and already know I will not be renewing my lease at the end.

  Business response

  08/07/2023

  To whom it may concern,

  We appreciate this feedback. We do acknowledge that there were a few items that needed to be addressed shortly after this resident moved in, and all work orders that were submitted were addressed within ***** hours. The resident's fridge was fully replaced as well. Our maintenance team has also worked on the A/C unit, and was told that it is now working well enough. We are more than willing to address any pending maintenance concerns, so please feel free to reach out to our team any time, and we will be happy to help.

  Thank you.

  Customer response

  08/07/2023

   
  Complaint: 20423952
  
  I am rejecting this response because:

  as the office staff did theyre clearly missing the point of my complaint. Yes they replaced my fridge. But not before I had to throw out a bunch of spoiled food that didnt stay frozen. Yes my AC is working ok, but front of my apartment doesnt cool much so I have to use a fan constantly since its been over 100 degrees. And I had a portable AC for 2 days which all is just increasing my electric bill. I had to spend my own money replacing my shower rod that broke just when I was trying to put up my shower curtain on a Saturday and I wasnt waiting till Monday to be able to shower. I had to replace the flapper of my toilet since again it was a Saturday and I wasnt going to spend 2 days sticking my hand in the back of the toilet to flush it. And every single time maintenance has come is obviously during work hours and I work at home. Meaning I have to close my computer so customers private info isnt viable and keep my dogs from bothering maintenance. This has caused me several times to have to stay late at work to make up the time I couldnt work while they were in here. So yes, they did fix almost everything that *** filed a complaint on but that doesnt mean it hasnt caused many inconveniences for me. Considering they charge the same in rent as brand new places in the area one would think theyd make sure the apartment was in excellent working order. And one would think theyd have an understanding assistant manager who wasnt extremely rude to their residents. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a 12-month lease starting from October 2022 until October 2023, which did not include any charges for parking. Additionally, the lease mentioned the possibility of continuing on a month-to-month basis after its completion. However, I have now received a notice indicating that they intend to charge me $175 for parking before my lease term is even over.Despite requesting a written contract outlining all additional fees, they provided me with a piece of paper mentioning a flat fee of $175 plus an additional $125, without clarifying the nature of these charges. I am concerned about not being fully informed about all the fees I am expected to pay, and I want to avoid entering into another unfair contract similar to the one I experienced before. It appears that this situation has affected other tenants as well, as many of them plan to leave as soon as their leases are up.I have also been subjected to harassment, such as being locked out of certain areas and frequent visits to my apartment. These actions are in direct violation of tenant protection laws, which should safeguard my rights as a tenant. I believe they are deliberately increasing fees to force me to leave the premises.Given these circumstances, I would like to be fully informed about all fees and charges I am expected to pay, and I request that the landlord complies with tenant protection laws to ensure a fair and respectful living environment for all residents. I have requested a permit pass for my dog who is now certified *** dog and they want to pend it for review. there is no review when its certified. I cant stop shaking I am scared every day. I dont leave my apartment for fear. They call security on me for asking about my lease. I am terrified to live here. Someone needs to do something.

  Customer response

  08/01/2023

  If you see her on my phone bill they called me three times in one night after business hours. When there is a State of Emergency I get called to that. I thought something happened at home so left to see what was going on. Now I know it is just a target in me. I have spoken to all my friendly neighbors and no one received a phone call attack like this. Please see my phone log. I can provide a paper copy via AT&T as well. I am suffering from PTSD. I had to go to a doctor. They are increasing any fee they can to push me out. That is a violation and needs to be stopped.

  Customer response

  08/01/2023

  The phone log.

  Customer response

  08/01/2023

  This will show the harassment that I have been subjected to. 

  Customer response

  08/01/2023

  Yes there have been two other cases filed for TWO different cases. This is how much they have bothered me in one year. I have had to retain an attorney three times in one year for them. BBB needs to report them as well. Someone help us.

  Business response

  08/02/2023

  To whom it may concern,

  The new $175 parking fee is set to take effect upon this resident's lease renewal, and not before. This is explained in the first paragraph of the document included by the resident titled "Document." Verbiage from said document:

  "Please see below the following information that will constitute a Change of Terms that will go into effect with your Lease Extension, Lease Renewal, or transition to Month to Month lease agreement."

  Parking charges will not be added mid-lease. On the document titled "New lease," the "other charges" totaling $125 are made up of a $75 rentable storage fee, and a $50 pet rent fee. Our team is in receipt of documents related to an **** and those documents are pending legal review as of this time. The resident will be updated once an outcome is reached.

  Thank you.

  Customer response

  08/02/2023

   
  Complaint: 20406384
  
  I am rejecting this response because: Until we see a contract with all fees listed, we are rejecting this. I have been harassed as you can see per the phone bill. I have been locked out of the facility. I have been denied a call back. I have been denied a conversation in person. They are increasing fees to push me out which should be a fine of up to $2,000 on them. I am now suffering from PTSD. I have documentation of all of this.
  
  Sincerely,
  
  *******************************

  Business response

  08/09/2023

  To whom it may concern,

  Please see the attached documents and corresponding explanations below:

  Lease Page 1: This is page 1 of the resident's current lease showing a storage charge of $75 and pet rent of $50.

  Renewal Letter: The "Other Charges" equaling $125 listed here are the aforementioned parking and pet rent charges.

  Parking Letter: This letter explains that the $175 parking fee will commence at the start of a new lease term, and not before.

  SacPark: This is the agreement the resident has with the ****************** for parking. This current version indicates no charges will be assessed during this current lease term. A new form will need to be filled out once the lease is renewed. These forms are provided by the city.

  Customer response

  08/12/2023

   
  Complaint: 20406384
  
  I am rejecting this response because: they need to work directly with my attorney. I will not be speaking with them any longer because a law suit is in the works pending a response. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartment I moved in (****) was filled with cat hair at the beginning of my lease in October 2022. Another cleaning lady was sent out and she apologized saying there was only so much she could do because most of it was painted into the walls. My oven was replaced, thankfully, and maintenance simply painted over the windows seals which had the most hair. I was left to deal with the rest. My AC went out several times and each time it was due to freon. The issue was never proactively resolved, they just waited for it to go out again in the next few weeks. My washer began leaking and I put in a maintenance request. I was told it was resolved, turned the washer on and it ended up flooding the kitchen/dining room areas with a couple inches of water. Maintenance didnt know how to clean up the water so it just sat there until it caved my downstairs neighbors roof in. Nothing was replaced from this incident in my unit except the carpet padding. The new washer I was given was off balance and would make loud knocking noises. I escalated this issue to corporate and was given the option to vacate the unit within 30 days, which I did. Upon move out, I received a bill for $1100 for paint touch up and full carpet replacement. I had the carpet professionally cleaned four times during the 8 months I lived here. There was NO visible stains or odors when I moved out of this unit but I was told I was being charged for stains on the under side of the carpet. Something as simple as spilling water on carpet will leave a stain on the under side. I went to the leasing office to see these damages for myself and was denied access to the unit. I was offered photos and once I looked closer, the photos showing stains were not even my apartment. I truly believe these charges are a result of me reporting inappropriate comments that were made to me by a maintenance man to corporate - which was another issue that made me extremely uncomfortable as a single woman.

  Business response

  08/01/2023

  To whom it may concern,
  
  We apologize that the apartment needed some touch *** done upon this resident moving in. Our team scrubbed and sanded the areas that were affected by pet hair, and then repainted. Upon request from the resident, we also facilitated an apartment cleaning done by a housekeeper as a customer service gesture. All work orders and maintenance requests were completed in a timely manner once they were reported to the office. Our maintenance team cleaned up the water from the leaking washing machine as soon as we were made aware of the concern. 
  
  The carpet padding was replaced prior to this resident moving in, and during the move out inspection, excessive damage/soiling was found in the carpet and padding, leading to replacement charges. Please see the attached photos of this resident's apartment during the move-out inspection for reference. Our team also offered the resident the option to join management on the move-out inspection, but that offer was denied. In the end, this resident was allowed to move out mid-lease with no early termination penalty. The outstanding charges are for carpet repair/replacement.
  
  Thank you.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out and received a statement of charges. My deposit of $400 was taken and I was told I still owed $154. I was charged 3 separate late fees after I made the rent payment. The charges were added separately. The rent was supposed to be prorated. After paying the prorated charge of $1250.29. They added two late fees on the same day 6/4 for $50 then $35 plus tax as well as an additional $9.53 for insurance. I was not told I had a balance then I paid for those additional fees and another fee came up. I spoke to a guy and he said not to worry about it that they will review it. Then I received the charge for $200 painting, $200 carpet cleaning plus $75 cleaning and the previous balance. I called them and emailed them trying to figure it out. ***************************** sent me an email not helping only that I was going to collection if not paid. I have a problem with the late charges because I did not pay anything late, they just kept adding charges and fees I was not aware about. I know every apartment charges you a fee for moving out regardless if it is left spotless or not. Im a veteran and I have moved many times, this organization is dining a disservice to their tenants by adding late fees tax fees separately and threatening people with collections if not paid. They can take the deposit but I am not giving those scammers another *****. It is not right.

  Business response

  07/25/2023

  To whom it may concern,

  Please see the attached move-out statement that contains the resident's ledger for the month of move-out. Rent is due on the 1st of the month, with a grace ****** through the 3rd. A rent payment was not submitted until June 4th, resulting in a $50 late fee and a $35 process service fee for the 5-day notice of non-payment.  There is also a $15 daily late fee until the balance is paid. When the resident submitted a payment of $1250.29 on June 4th, there was still a remaining balance of $490.53, which is why there is another $60 late fee charge on the ledger. The other move out charges are consistent with the Refurbishment Charges sheet from the lease (also included in the attachment).

  Thank you.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in a non smoking building employees Keep smoking under my window. The residenrs are smoking weed it is really bad for my asthma i need air quality control the ***** and the kitchen is left on all night to smell up the kitchen I believe the employees are in on it to because I called cooperate The weed is really intense.the kitchen is so dirty refrigerator is old food every where so dirty swat team was here for the drugs resident will try to rob you outside the building if you come home late new management *** should be ashamed of her self for running this kind of environment. *** should be fired and held responsible it is a health issue and a safety concern to keep the doors open all nite long in the kitchen and the ** on loud all nite the list go's on dog **** outside my door

  Business response

  07/20/2023

  To whom it may concern,

  This customer lives in a micro-studio **********************, which a floorplan that does not include a kitchen space, and so she shares a communal kitchen with the other residents on her floor. All residents, regardless of their personal taste, are permitted to use the communal kitchen provided that they do so safely and courteously. Our community welcomes residents from all walks of life, from all regions of the world, and we do not consider the way they prepare traditional dishes to be unsafe or discourteous. The customer also voices concerns about her fellow residents smoking, which is a concern that we share. Smoking of any kind is a direct violation of our community guidelines, and we do everything within our power to ensure that ours is a smoke-free community. We would like the customer to have the ability to pursue a living arrangement that better suits her, and so weve offered her the opportunity to break her lease before it officially expires on 8.31.

  Thank you.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This in regards to my son! This property management company is out to cause homelessness due to their illegal business practices! It is illegally to remove co inhabitants from the lease without letting others know! Then when they put a notice on ur door stating that u have 30 days to get out without charges and u get out they still charge u! Then they send u to collections and u get harassed by the collection agency. My son was not notified that they had removed his girlfriend from the lease. When he left within the 30 days they said he owed over 2000.00$. Now we are having a problem trying to get into an apartment because of this issue. My son is not going to pay the money u say he owes. He tried setting up payment arrangements, however collection agency said it would be better for him to dispute the charges. The fraudulent charges need to be removed. Removed from his credit report and removed from collection agency. This company does nothing but overcharge for run down apartments, do shady deals and lie! My son and I need to get out of the place we are in and Weidner is blocking that. Plz remove ************************ from collection agency and remove negative **** from his credit report!

  Business response

  07/14/2023

  To whom it may concern,

  We are unable to locate this resident based on the information provided. Moreover, we will only be able to release specific lease details to the leaseholder themselves, or we will need permission from the leaseholder naming what parties we may release information to. Feel free to reach out to ****************************************** for any further assistance.

  Thank you.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were approved applicants to live at park place. We paid a $750 damage deposit on May 31, 2023 to hold our apartment. They encouraged us on more than one occasion to sign the lease before we had seen the actual unit we were goi g to be living in. We showed up on July 7 th, 2023 for our move in day to discover cigarette ***** in the carpet (claims to be a non smoking building), spray paint on the carpet accompanied by bleach and paint stains everywhere, and a cigarette coated mirror. The apartment was so dirty and not even move in ready as they claimed. It looked nothing like unit we had seen in online ads and in person. We were assured our unit would be similar to the one we had seen. We had requested to see a new unit, and again were shown a unit with visible spray paint on the closet doors. We have asked fora refund of our damage deposit, they are refusing claiming it is non refundable. I have asked for documentation of this in emails. They are now no longer answering me. We have be mislead and lied to. Im hoping to take further action on this issue as they are not providing a reasonable solution.

  Business response

  07/20/2023

  To whom it may concern,

  Please see attached the Qualifying Criteria document that is included in all apartment rental applications that states if an application is cancelled after 24 hours of approval, ******* monies will be forfeited. Please also see the timeline of events below that indicate the application was cancelled after the 24 hour mark.

  Scheduled viewing 5/24/23 Toured apartment with identical layout

  Application Submitted 5/25/23 with Scheduled move-in date 07/07/23 

   Approved application and paid SD on 6/1/23

  07/07/23 - Resident came to property and saw the actual unit. Resident was unsatisfied with the condition, so another apartment option was provided

  07/10/23 Resident was offered O104, but that unit was not preferred either, so the application was cancelled

  You can see here that it was over 1 month from approval to cancellation of the application, resulting in the ******* monies being forfeited.

  Thank you.

  Customer response

  07/20/2023

   
  Complaint: 20312957
  
  I am rejecting this response because:

  The layouts were identical, but unit conditions were not. Business claims that all unit have unique characteristics. The unit we were shown had multiple cigarette ***** in a building  that had be advertised as non-smoking. As well as spray paint on carpet which was also not disclosed in any documents and/or advertisements. The second unit to be shown (****) also had visible spray paint on closet doors which also was not disclosed before transaction was completed. We were made to pay damage deposit **** 25,2023)  before seeing our actual unit (July 7,2023). The business is now refusing to answer any emails or phone calls. As well as refusing to send documents declaring their damage deposit policies. They are not trying to come to a reasonable agreement or compromise. We would like to take further action if business continues  refuse to return our damage deposit and correct their mistake. 
  
  Sincerely,
  
  *********************

  Business response

  08/07/2023

  To whom it may concern,

  Attached is a copy of the Qualifying Criteria that is included will all applications that states the policies regarding ******* money deposits. The policy states that once the application is approved, any ******* monies paid becomes non-refundable. When the resident indicated they did not want to move forward with the original apartment, a second option was presented. This second option did have a few minor maintenance items that still needed to be completed, most notable, the paint on the closet door that is included in the photos here. Those doors were intended to be touched up before this resident moved in; the apartment just happened to be shown before that painting happened. In summary, we will be keeping in line with our Qualifying Criteria as it pertains to the forfeiture of ******* monies. 

  Thank you.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in November 2022, I had lost my job. At that time, I reached out to management explaing what had happened. I reached out asking for help/options and letting them know rent may be late. The job I got was less income and that was also told to management. I emailed them 3 times with no response. At all. Fast forward to now, we are having to move out because we just haven't been able to catch up. After providing my 60 day notice, I realized transfers were a thing and reached out. They said the policy is if there's late rent payments, a transfer is not approved. That is understandable. I'm not mad about that. However, prior to sending in our 60 day notice, ******* sent us a new lease. I just want someone to make it make sense. How is it that, we have late rent, but ******* was more than happy to let me sign a new lease for our current apartment, but when I ask for help/a transfer AND tried to get assistance in November, they disregard everything. I know a business has to be ran, but it seems as if yall wanna feed off the late payment charge and more rent instead of trying to help people(in my case). In this world we live in now, I'm sure my family isn't the only one late on rent or needing to downsize. The complex is nice and it's close to my son's school and my job. But, I'm truly disappointed and confused on the way this has played out. Thank you,

  Business response

  07/12/2023

  To whom it may concern,

  Since the time this message was submitted, our staff has been able to communicate with the resident regarding possible transfer options, and in the end, the resident indicated that they will be moving out altogether, due to price. Our community does have a transfer policy stating that no more than 2 late payments can be on record to be considered in good standing with the community and eligible for a transfer. Lease renewals do not have the same policy, which is why a renewal was still offered. In the end, we are glad a resolution was reached with the resident and the onsite team, and if there are any further concerns, we are open to listen to them.

  Thank you.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Earlier this month I informed the office worker ******* that I had gotten a service dog at my home. I told her I would get her the information she needed on his shots etc. Apparently they decided it was an emotional support animal, perhaps because they just assumed I was mentally unstable, yet conveniently this is right after I put my PRIDE flag up, so perhaps that is why they decided I was mentally ill. I sent over his service needs which are NOT emotional support, which legally they are only allowed to ask for his specific services, I provided that, two for example are tactile grounding and STIM regulation safety tethering. I then never heard from them again until they left an eviction notice on my door. I then reached out to them again providing the additional shot records and registration. No response. I get a call today with a voicemail saying ************************* stating he would like to discuss things and I responded back that I want everything in writing, I will not be going in or discussing over the phone because they have proven they cannot handle anything and I want a record of proof. Minutes later, he instead sends me a second notice of eviction. They obviously are not trained properly and have issues with American's with Disabilities. I will be pursing the matter further on my end with that as well.

  Business response

  06/29/2023

  To whom it may concern,
  
  On June 10th, our office received a complaint of excessive dog barking coming from this resident's apartment. It was found that there was a dog living in the apartment that was not on the lease. Our office team reached out as a courtesy and the resident informed the team that the dog is a service/assistance animal. The resident was informed that additional paperwork will be needed to verify the animal's status. The required documentation was never received by the office, therefore a lease violation was served and an unauthorized animal fee was assessed. On June 17th, the resident sent our office team an email stating that the animal is a therapy service animal and therefore does not need proof as requested per the *** guidelines. Please see the attached document that was provided to the resident outlining exactly what documentation is required for a service/assistance animal. Our office has yet to receive the documentation listed here as required by ***, therefore, a second lease violation was served to the resident.
  
  Thank you.

  Customer response

  06/29/2023

   
  Complaint: 20250615
  
  I am rejecting this response because: I have more files to share as well where I gave all pertinent information. Also, to note, the "complaint" they are talking about wasn't even my dog, he is trained and has a dog bark collar. I HAVE provided them everything and can show that. Also, their "rules" again that they are conveniently only quoting certain sections of are for EMOTIONAL SUPPORT ANIMALS not service animals.  AGAIN, I'm not sure why they have chosen to discriminate against me and my family, but I won't stand for it and have escalated it to the American's with Disabilities.  They want to pick and choose sections of the law to quote, yet it is apparent haven't read it in its entirety.  Or maybe its because they are looking and using documentation from 2009, it is 2023. They are allowed to ask what specific task the service animal provides, and I clearly answered that (even though they never actually asked they just told me they were evicting me), as well as provided his shot records and his registration with Maricopa County.  They have a legal responsibility to handle this a certain way and have failed in every aspect, and I find it very convenient that it was a day after I hung up my PRIDE flag, so maybe they just don't appreciate that either. Also, on that same subject, they are violating my families rights by even ASKING further questions.  No one else seems to have any issue with this, but somehow I do, so it obviously is either personal, or they have the most poor training of any place I've ever seen. I have never been treated this way before in my life over a CHILDS medical records and needs. Shame on all of you. I would love to attach more correspondence, as ************************* himself openly admitted that they don't intend to evict me, so its just an intimidation tactic.  I make 175k a year or more I don't have any issue paying any "fines" or "fees" in the past, but for something I shouldn't have too, especially since I think I'm one of maybe two residents that actually clean up after their animal, its obvious they just want to milk money out of a good tenant. They can leave me and my child sitting in an apartment that is over 90 degrees for over a day before fixing my air as well. I think this apartment complex has bigger fish to fry. Including the peeping *** with at least ten cats who won't stop trying to see up my skirt. Or the multiple times my vehicles have been vandalized while parked here.  Do better Sonoma. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This apartment management company is awful. I went in for a tour and was made to work with ******** who didnt even greet my son and I, just stared in my face. I then stated I was there for a tour and she took us through. My son loved it so I moved passed her lack of customer service, however it just kept getting worse. I applied a couple hours later and 3 days after I was told Id get a call pertaining to my application process I had to call the office & was told ******** was on lunch but I needed to resend my paycheck stub. No one was going to tell me as it was already mid day. I resent it and finally heard back that we were approved. However it continued to be a disaster. I called ******** to make the deposit on my immediate move in & she says its moved to Tuesday. I am already standing outside of my uhaul getting ready to load it and move in on the weekend. I ask if I can do the immediate move in & she says she will go walk the unit and call me back. 5 hours later still no call so I contact corporate, they also dont answer. I send a chat message and they say they forwarded it to someone else that never contacted me. I then called corporate again an hour later & spoke to someone that let me know she will call the manager at Fresco. Low and behold they have ******** call me back to tell me she didnt call earlier because the tub had to be redone. Why wouldnt you communicate that 6 hours ago? I still go ahead because at this point Ive wasted my time on this ********** 30 day notice is up; despite their terrible reviews and being tow happy. I pay the move in fees and they manually changed the amount to charge me another $700; hmm, deposit was also $700. Im already being taken through the ringer and havent even moved in. The reviews are very accurate. Its a scam.I am bummed because this puts me in a tough spot but luckily Im a part time court mediator & can seek legal help, as Im sure they will continue to charge me although I still havent moved in/got keys

  Business response

  06/21/2023

  To whom it may concern,

  We do sincerely apologize for any confusion or inconvenience stemming from any lack of communication. The concerns regarding the staff and professionalism have been duly noted and shared with the appropriate leadership parties. 

  Attached is a copy of the resident ledger, as well as the lease. The ledger shows that only one $700 charge was assessed for the refundable security deposit. The only other charges on the ledger at this time are the application fees and rent, prorated for the month of June. There is also a $1000 one-time move-in concession listed on the ledger. The current balance is ($2190), which is a credit that will be applied toward the next month's rent. The $700 security deposit and $100 one time concession are both outlined on page 1 of the lease agreement as well.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩