ComplaintsforWeidner Property Management LLC

• Initial Complaint

  05/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May Monday 2nd 2022, as a tent we vacated the property, the office was closed due to unforeseen reasons, when I attempted to turn in apartment keys on 3 different times within leaving, no one was there, office closed and I have pictures of 3 different business hours posted on the front office door. When ****** ********* finally opened the office door after knocking, he was not welcoming and I felt as though he was racially profiling me, he threatened to charge me an extra day at the apartment, when I said ok, can I have my keys until end of the day, he said you need to leave, so I was told to leave after I paid for day, when I explained the office was closed, he showed no reasoning and when I took pictures of the 3 different papers with 3 diff office hours posted he began to yelling and being aggressive towards me and ripping the papers off the front office door, I called the regional office and emailed them several times. ****** ended up charging me a **** of $600 including my $400 deposit because I simply questioned why office was closed. This was completely bias. He was aggressive, rude, bias and took advantage of his role as a manager to harass and price gouache a tent that NEVER been late on rent even during a pandemic. Ive been renting from same company for 5+ years and the last ****** property I got almost my full deposit minus carpet cleaning. They charged me and over charged me for ridiculous items and all because I was racially profiled & ****** had the upper hand. This is unacceptable, unjustified & completely bias. I hope I can talk to ABC15 news because this isnt ok.

  Business response

  06/03/2022

  To whom it may concern:

  This resident was scheduled to move out 04/30- keys were not returned to vacate the unit until 05/03. Because keys were turned in late, there was no time indicated to the office as to when the resident was going to turn in keys.While we apologize the resident tried to visit the office when it was closed, our office is closed periodially throughout each business day to conduct apartment tours and other day to day business, but we always post on the door when we plan to return, and customers can also leave a phone message, text or email. The resident was charged for the days they had possession of the apartment, which is a standard practice and policy we practice with all of our residents. Once keys are turned into the office, the resident is considered moved out. The resident did reach out to our regional office and was responded to in a timely manner, however the regional office never received a reply back from the resident. The resident was charged prorated rent for the extra days of possession, paint, drywll and cleaning. We would be happy to provide pictures and invoices to the resident that support the charges. 

  Customer response

  06/04/2022

   
  Complaint: 17241141
  
  I am rejecting this response because:

  I reached out to your regional office countless times through email and phone. No one has responded to me. I called and talked to an assistant twice and she said her manager would reach out and she never did. Your office was closed during the the times indicated / posted it would be open, I can read a sign perfectly, I came in multiple times in person to turn in keys when the office said it would be open. This is unacceptable and so unprofessional, you were NOT there in person to see what happened and how I was treated.  I was racially profiled and I did not see anything acknowledging or apologizing for that. I wish I had taken a video, since pictures arent sufficient enough for evidence. 
  
  Sincerely,
  
  ******** Billnard

  Business response

  06/09/2022

  To whom it may concern:

  While we don't have records of unconnected phone calls from several months ago, we have provided email correspondance from our Area Director to the resident dated May 11th 2022. We're disappointed as well as apologetic to hear our resident left the property feeling this way. We take all discrimination complaints very seriously. Her feedback has been shared and recorded.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was denied an application No one asked me the circumstances or anything about my background. I dont have negative rental history. I havent been evicted.I have decent credit. I can afford to live there. I have stable employment. There is one thing on my background and I get denied. There is no second chances for people and the system is designed to hold you back. It is harsh and unforgiving. It seems like this is violating my right to fair housing. Like this process is using one thing to unfairly deny my a chance.I applied to ************* using my LLC after using my personal history was denied. **** respond to the denial and stated that she could not change a decision. My LLC was approved and she changed the decision. I wish to add to my complaint again.. I wasnt going to mention this but I witnessed that the manager of that community allowed a resident in ************** her lease after over three complaints and harassment of other residents. she allowed someone other than her to lease for her in that apartment, but I could not use my llc. She treats applicants differently. The tenant was her friend so she was more flexible. She only agreed to no allow the tenant to lease because of threats of contacting regional manager. She is selective when it comes to who she allows in. This is my complaint so Id appreciate if if she didnt discuss it with other staff and residences.

  Business response

  05/23/2022

  To whom it may concern,

  This customer appears to be making a complaint on a property that Weidner Apartment Homes does not own. ************ apartments in ******, ** looks to be owned by Spectrum properties, website https://spectrumprop.com  phone number **************. This message did not reach the intended party. We wish this customer the best of luck on her concern. 

  Customer response

  05/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I provided proper notice of my planned move-out date in April 2022. My complaints are as follows:-I was refused a walk-through multiple times upon notice of lease end -I was sent an email stating my move-out charges after my move-out date, but was not provided with any details on what I was being charged for -Management was hostile when I asked for documented proof of charges and refused to provide pictures, despite stating they would do so -Management also refused to provide supervisor contact name and information when requested -I was told the charges would be final and non-negotiable because management had already mailed the check; however, I have yet to receive it over 1 week later

  Business response

  05/03/2022

  To whom it may concern:

   

  Weidner Apartment Homes no longer owns the community where the resident's complaint is coming from. They are now owned by PM Residential Management, contact information is located at http://www.pmresi.com/. We wish the resident best of luck in getting in contact with the current management company.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Landlords failure to complete repairs:A. Holes from mice/rats not filled in after request was submitted on 12/21/2021 and again on 12/22/2021 B. Dining room ceiling not completed after water leak repair in 01/2022 C. Broken tile in bathtub was not repaired as mentioned in request submitted on 03/19/2022. Water is now going in between broken tile pieces causing water to go in between the bedroom and bathroom wall.D. NONE of move in checklist repairs that were submitted by email on 11/13/2020 were completed.2. Violation of tenants: A. My right to peace and quiet. For example, yelling, banging, cursing, smell of marijuana, physical fighting and loud music have all been witnessed or heard. B. Security, Health and Safety. Part of my move in checklist included reporting that the sliding glass door did not have a working lock. Since moving in, I have had to use a shower rod to ensure no one would be able to come in. Mice are still coming in causing unsanitary conditions in the kitchen.

  Business response

  04/27/2022

  To whom it may concern: 

  We are grateful our resident took the time to reach out to our home office customer service department to find a solution to her concerns. We have come to a mutual lease termination date. 

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It has been a month and a half since I moved out of my apartment, *************** in ******* **, and I still have not received my deposit back. After several times of trying to reach out through email and phone calls I still have not gotten any update. The last update I got was about two weeks ago them stating that I should be receiving it by next week which a whole week has passed. I then requested them for another update and to send me my updated deposit statement and the address as to where they claim they sent the refund check to, and still no response. This has been a major inconvenience for me. I need this resolved. I now want my FULL deposit back because of this delay and lack of communication which is unacceptable and borderline a scam.

  Business response

  04/27/2022

  To whom it may concern,

   

  We have been in contact with this customer directly. It appears there may have been a delay in mail service, delaying her refund check. We apologize if the resident had a difficult time getting a hold of our team. We have since reached out, verified the mailing address and will re-issue a check to ensure she gets her deposit refund as soon as possible.

  Customer response

  04/28/2022

   
  Complaint: 17047446
  
  I am rejecting this response because: This statement is false. There was no delay in the mail service; they sent it to the wrong address even after my multiple attempts of trying to confirm my address with them. I asked for my full refund. Make sure the amount is correct and have the mail expedited. ************************* agreed to this. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********************** apartments *************************************************************** Has put a charge on my background due to them loosing my paperwork upon moving in 2015 I did not renew my lease and the current lease is paid in full they are under new management now and they are trying force charges on people that use to live under them these charges are false and they sent it into collections to force payment from people

  Business response

  04/21/2022

  We do not own any communities in the ***********. We also do not have this individuals name in our data base. We are under the impression that this post is for the wrong company.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into ***************** (Weidner Apartments) apartments in March 2021. Shortly after I complained about a foul smell. They replaced the air filter. Nearly every month I complained about the apt smell. I even called EPA to inspect the water to see if that was the issue. When the hot water heater busted (3/24/22) in the garage below my bedroom & the scent became even more unbearable. At that point, I decided to hire a mold inspector. They came and tested the air and confirmed that there was mold in the apartment. Per the ************** request, I notified them of the *************** them the letter from the inspector indicating that there was mold in the apt. ****************** mgr indicated that they would have their own inspector come out to validate, which I welcomed. A few days after their inspection, I had to reach out to Weidner (because they did not contact me) to confirm they received their results and what their intent was since I knew that mold had already been confirmed in the apartment. The Weidner rep indicated that he called my inspector and was told that there wasnt really an issue. I spoke with my inspector and he said that he didnt say that. I asked Weidner what the results of their inspection were, and he said they were just about the same and didnt really show anything. I also requested a copy and they never provided to me. The Weidner rep indicated that based on the findings that my request for previous rental credit and temporary housing while the issue was resolved was not justifiable. He said that they could maybe clean the vents or something but he did not address the issue regarding the mold. At that point I ended the conversation and indicated I would be forwarding this to my attorney since it appeared to be a moot point in trying to resolve. I emailed them to request a response in writing. They said since I ended the call abruptly, they claimed I didnt give them an opportunity to resolve the issue (which is false)

  Business response

  04/28/2022

  To whom it may concern:

   

  As a direct result of the residents concern, we inspected the apartment and did additional duct cleaning. Our maintenance team tested for moisture and we were able to confirm the apartment has never had issues with water intrusion in the past. An air quality assessment report conducted by ESML ************** showed that no results were elevated. No tests done identified mold in the home that would indicate a serious or elevated issue. Mold spores in the air naturally come in from outside and results are normally not a clear cut zero measure. The results section of the test completed indicated this in the results key. this We're sorry to hear that the resident remains unsatisfied.

  Customer response

  05/01/2022

   
  Complaint: 17043790
  
  I am rejecting this response because:  Based on the inspection from my mold test and ****************************** mold tester, test results indicated that the mold spores were present and slightly elevated.  While no water or mold was visible, test results indicated that there were presence of mold and at an elevated level.
  
  Sincerely,
  
  ***** Castonpitts

  Business response

  12/05/2023

  To whom it may concern:

  We acknowledge that this complaint was lodged more than 1 year ago, and we regret that we were unable to respond during that period. Please accept our apologies for any inconvenience this may have caused. We are committed to addressing customer complaints and although our reply here is not timely, we are committed to ensuring you receive a response. 
  
  As a direct result of the residents concern, we inspected the apartment and did additional duct cleaning. Our maintenance team tested for moisture and we were able to confirm the apartment has never had issues with water intrusion in the past. An air quality assessment report conducted by ESML ************** showed that no results were elevated. No tests done identified mold in the home that would indicate a serious or elevated issue. Mold spores in the air naturally come in from outside and results are normally not a clear cut zero measure. The results section of the test completed indicated this in the results key. We're sorry to hear that the resident remains unsatisfied.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On January 7, 2022, I signed a 2 month extension at my apartment complex to the date of March 29, 2022 as the final day. Towards the end of February, I went into the leasing office and asked Assistant Manager ****** if I could have an extension to notify them of my decision to either renew or non-renew, to which she agreed to give me up until March 22, 2022. When I notified the complex of my decision to vacate on March 21, 2022, they claimed I now owe them rent for 20 extra days up until the date of April 20, 2022 because the contract asks for up to 30 days to notify them of a decision to vacate. However, when asked for the extension, I never signed a new lease agreement nor was I ever told by ****** that those ********************* affect. If that was the case, I would have never asked for that extension for the decision notification in the first place. Management has been extremely unhelpful and refuses to assist with this outlandish miscommunication on ******'s end. They are asking for me to pay $1374.78 because of this, to which is also a higher total amount then what I was paying beforehand. This is absolutely ridiculous and borderline scandalous, and a solution needs to be had. Attached is a copy of the renewal agreement for the 2 month extension.

  Business response

  04/21/2022

  Hello, 

  The 30-day notice to vacate policy can be found in the signed lease. Although, to try to help our residents, we also send them an additional reminder before their needed 30 day notice to remind them to put in writing when they are leaving. We provided this to the resident. We will not waive the 30 day notice requirement charge. Although, we understand that the resident is also in disagreement with their move-out costs. In hopes to resolve this matter we will waive 50% of the carpet replacement. This would reduce their balance by $554.48. Meaning the total amount owed would decrease to $1,945.53. 

• Initial Complaint

  04/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 25th I returned my keys to the property manager at ***************** apartments. After spending only a year and a half living there, my rent went from $1350 a month to over $2600. My rent was never late, and I gave them 7 extra days to re-market the apartment since my lease was through 3/31. On April 8th, I received a move-out statement, and come to find out they are taking $325 of my deposit for painting and cleaning. When you provide a rental unit with non-gloss, flat cheap white paint, and someone lives there for over a year and half, should there not be consideration given to normal wear and tear? Never in my life have I had to pay for painting on a rental unit. Second, the cleaning charge is complete nonsense. I followed their move-out cleaning to a T, I wiped down base-boards, cleaned out the cabinets, wiped down the walls, and had the carpets professionally cleaned. I installed a new air filter, replaced items that were damaged prior to me moving in and even the carpet cleaning person said he had never seen a unit that clean in a move-out carpet cleaning. I paid a cleaning fee when I moved in to the unit, how are they charging me again?! The entire experience at ***************** was a nightmare. They advertise they are a non-smoking property and yet they don't enforce it as the neighbors smoked on the patio. They do not provide assigned parking so if you come home any time after 7pm good luck finding somewhere to park near your unit. The entire property smells like rotten sewage all the time, and one night there was even a gas leak. Upon move-out my father noticed the water heater was a hazard, and not maintained which is most likely why in an apartment that I never once even ran the heater on in somehow had bills of $60-$100 for gas. Lastly, they didn't even give me the opportunity to be present for the move-out walk through so that I could remedy anything nor did they ever give me the proper process for the move-in checklist. I want my entire deposit returned.

  Business response

  04/12/2022

  To whom it may concern:
  After reviewing the photos of the condition of the apartment at move out (the photo file is too large to share here, but if the customer reaches out we would be happy to provide), we believe the charges accurately reflect the labor and materials needed to bring the apartment back to move in condition. As a customer service gesture, the office staff agreed to remove $150 off of the move-out charges. We would encourage the resident to review the pictures and reach out to ****************************************** if they have any additional questions. 

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. HILLSIDE FOREST LLC bal. $2,193.00 Acct # JJMABEXXXXXXXXXXX

  Business response

  04/13/2022

  Hello, 
  This individual does not seem to be a resident of Weidner Apartment Homes. We also do not have control over the stated problem. Please recheck the selected business for this complaint. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩