ComplaintsforWeidner Property Management LLC

• Initial Complaint

  12/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Starting about a month ago, i have noticed mice in my apartment. i went to the office and complained and they havent really done much about it. my neighbors have complained too, and the office told them that they were pretty much lying and that there are no mice. the office said they are dealing with the issue but i dont believe it because the problem seems to be getting worse. one of my neighbors says they caught 17 mice in their apartment alone.

  Business response

  12/22/2021

  To whom it may concern:

  This resident has reported a pest issue 3 times to our office. Each time the office was contacted, pest treatment/traps were provided to the resident within a 24 hour period. We have not been notified of any excessive pest issues nearby and would encourage any resident having an issue to contact us directly. We are available to assist if this resident needs additional support or treatment. We would also encourage them to follow pest treatment guidelines in their home to ensure treatment is as effective as possible.

  Customer response

  12/22/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm a resident of the Prairie Vista apartment homes. We're getting charged almost $40 a month for trash that we take out ourselves. Every month the charge is a different amount and I have called multiple times to the leasing office and regional directer Alex Garcia with no response to my many voicemails. I have logged every call I have made and no one can explain to me why I am paying such a high amount for trash and why it isn't a set price. This was not in our lease not was it ever discussed. Only on one occasion did someone answer the phone and again said "i do not know why you are getting charged such a high amount and it is a different price every month, please allow me 2-3 weeks to get an answer and get back to you." I not only never heard back but was shocked such a simple question would take so long to get answered. I ended up having to call the HQ office in Washington who just redirected me to Alex who I have left multiple Vm's for with no response. While this is my main issue, I am also extremely disappointed with this complex as a whole. Our entire complex, including the steps to the buildings have been covered in ice for weeks with no one ever salting them, in the summer there were so many flies in the building i have photos of them literally covering up the entire window in the building. Quite honestly, after living in apartment complexes across the US this is by far the worst complex I have ever lived in. It is beyond frustrating and extremely shady to not even be able to get a call back from CORPORATE about something as simple as a trash charge. I do not trust them anymore and my husband and I are already looking to get out of our lease. Ice and bugs aside, it amazes me that a corporate office cannot explain a charge to a resident and I am literally having to go through the BBB to even get a response. I will be reporting other shady things as well in another complaint, like how when we first moved in our walkthrough inspection was done for us?!

  Business response

  12/28/2021

  To whom it may concern:

  After researching all contact with this resident, it was found that there was one phone call on November 5th, 2021, where utility billing was discussed and explained. For this community, trash bills are calculated with an equal distribution method. All residents pay an equal amount based on occupancy. Monthly fluctuations will be either due to a change in occupancy or the amount of times the garbage is picked up in any certain month, as the property is charged by the city based on the amount of monthly pick ups. Our Customer Service department has not heard from this resident, but we welcome all resident feedback and can be reached out ***************************. If there are any pending issues, we would encourage them to reach out so we can help resolve.

  Customer response

  01/02/2022

  
  Complaint: ********
  
  I am rejecting this response because:I have on my phone record multiple times where I not only called

  I have on my phone record, which if needed I'd be more than happy to supply, where I have contacted your office MULTIPLE times over over a months time span, but after no response reached out to your headquarters in Kirkland, Washington and was redirected back to your office. Where I have on record I called twice with no response. 
  

  The least I require is for you to at least take accountability as a company that to say I only reached out once is a bold face lie. 
  

  On top of this, today the first floor of our building flooded which resulted in our water being turned off. After working 62 hours straight my husband came home on his only few hours off to just take a shower and head out. He was not able to even do this. I reported a maintenance emergency and spoke with someone named Carlos. He took my j formation and said someone would reach out to me. I have yet to hear anything, and unless I would have started asking neighbors if they had water I would've never even known about the flooding. Nothing was sent out from the complex, no one ever reached out. So I am without water and no way to even find out when it will come back on or if they are even doing anything to fix this. 
  

  I am beyond disappointed with this complex. This is the worst service we have ever received from any complex we have ever stayed in across the United states. At this point I would like for a manager to at least call me and try to resolve this so they can at least so they care, and for some kind of compensation. So far we have not had water for almost an hour and I have not heard anything from the complex or from the emergency maintenance request I submitted. Surely you can understand my frustration at this point. 
  
  Sincerely,
  
  ******** *****

  Customer response

  01/03/2022

  Hi,
   
  I would like to cancel my complaint. I had marked the business' response as "not accepted", but I would like to cancel the whole thing. My husband and I have decided we don't feel like even dealing with them any longer and are moving so at this point I would like to withdraw everything. Please let me know next steps. Thank you in advance.
  

  
  

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartment complex lets contractors enter my apartment none stop to do ridiculous unnecessary work while not wearing face coverings and not sanitizing at all behind them. Today I come home to 3 individuals in my kitchen taking apart kitchen cabinets and slapping paint around. I went to the front office and asked for the manager and she was too busy said she would call me. No call. The lady who was there said they sent out a notice (which they didnt) and she would get me a copy of it . I leave for 2 hours and come back and all kitchen and bathroom cabinets are tore apart. I should get this months rent returned to me this c*** they are doing is ridiculous

  Business response

  12/09/2021

  To whom it may concern, 

   

  This complaint is in reference to an apartment in ******, *******- Weidner Apartment Homes does not own this apartment community. This community is owned by Spectrum Residential LLC and a partner of *******************************. It looks like the best way to contact them would be ******************************. We wish you the best of luck in getting your concern resolved!

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 7, 2021 we found mold in our apartment. The HVAC System was leaking mold and also mold was found in the water system. Also the maintenance told us this was mold infestation. The apartment complex is a hazardous and the buildings are in disrepair! It needs to be torn down. The mold infestation is so great it has made me sick and I have had many doctors visit, because of it! The manager at the complex does not care about her tenants. And the mold infestation is still there as of today!

  Business response

  12/03/2021

  To whom it may concern:
  

  The individual and property submitted with this BBB complaint is not associated with Weidner Apartment Homes. This individual has been called to let her know the complaint was submitted to the wrong company.

  
  

  Customer response

  12/04/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Weidner manages the ************** Apartment Homes located in **********, **. Since taking over, Weidner has shown egregious neglect towards the property and its tenants. Examples are as follows:-A cockroach infestation that should have been immediately responded to with spraying of the entire building. Instead only a few units were sprayed at a time, allowing the cockroaches to simply move to other units and continue multiplying. The entire building is now infested. -A new trash policy that is less convenient for residents, charges residents, and results in the hallways perpetually smelling of garbage. This policy also impedes proper recycling, as residents are instructed to place loose recyclables in bags. Loose recyclables are specifically directed to not be bagged or they are designated as landfill, as per Sacramento County Waste Management guidelines. https://wmr.saccounty.net/Pages/FAQs.aspx -Repeated and lengthy water shutoffs removing residents access to drinking water, faucets, showers, and toilets in their own homes.-Frequent breakdown and lengthy repair times of community amenities, namely washing machines, dryers, and elevators. The malfunctioning elevators present both a safety hazard as well as inaccessibility to the building for those who are physically unable to take the stairs. -Botched water repairs that resulted in severe flooding to several floors. Residents were forced to leave their homes and were not compensated. Odor remains from mold and water damage is evident on resident belongings. Resident pets were also endangered by this.Weidner has displayed as apathetic towards these grievances and has not taken steps to ensure they are resolved and do not reoccur. The above are all ongoing issues met with, at best, temporary fixes that last weeks if not days before problems resume.

  Business response

  11/16/2023

  To whom it may concern,
  
  We acknowledge that this complaint was lodged more than 2 years ago, and we regret that we were unable to respond during that period. Please accept our apologies for any inconvenience this may have caused. We are committed to addressing customer complaints and although our reply here is not timely, we are committed to ensuring you receive a response. Many of the concerns listed here have since been addressed, such as, pest control, water shut offs (boiler system has received upgrades), and trash pickup. We understand you have not lived at ******* Towers for some time now, but if you have any further items you'd like to discuss, please feel free to reach out to our new team in the office.
  
  Thank you.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was approved paid them over **** dollars with the application fees we both signed the lease they then swindled me outa my money and forced me to live on the streets even though I had payed my monthly rent. They forced me to get rid of my dogs because they wouldnt let me move in When I had payed what was due to move in. They then requested more money for me to move in and I gave it to them and they then rented out my unit to someone else out from under me and told me I was screwed!!!!

  Business response

  10/20/2021

  To whom it may concern:

  This individual applied online for an immediate move in. Because identification was never able to be verified, we weren't able to move forward with a lease. Please note the total paid to us was over 60% less than stated in the complaint. The resident is being refunded all funds paid to us, minus application fees and NSF fees, per the terms of our application. This individual has been informed directly that his check will available for pick up on 10/21. Should he have any further questions, he is most welcome to reach out to us directly. 

• Initial Complaint

  10/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Apartment had car towed when we told them that we had ordered the tags online but it takes 2- 3 months to get tags mailed and that is according to the *** website. Receipt has order date of 9/12/2021 but apartment said that nothing that they can do, but towing company said that the apartment could call and have the car released. ****** said that there is nothing that she can do. Others in the apartment are having the same problem.

  Business response

  10/19/2021

  Hello, 
  This resident's vehicle was tagged before being towed. The resident did not notify the office of this. Had the resident notified the office, we would have added their vehicle to the "No Tow" list. We were only aware of the incident until after the event occurred. Despite this, we understand the challenges of the *** and gifted the resident a $280.00 **** gift card to cover the charges. 
  This matter has been resolved. 
  Thank you. 
  -Weidner Customer Service 

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied applied for an apartment with these apartments. My son was my Co applicant. He is in the military and has been sent to *****. The deal fell through and I couldn't get the apartment. They sent me a check with his name on it for 250. The problem is I can't cash it anywhere. I called them to try to have them resend me a check with my name only but they refused.

  Business response

  10/04/2021

  To whom it may concern:

  We are legally required to put all applicants names on a refund check of any sort- We would be able to put a stop payment on the current check and send a replacement, but we would still be required to put both names. We understand the inconvenience this causes and we apologize, but legally we cannot take an applicant's name off the check. In the past, residents have mailed the check to one party to get a signature and mailed back to the other resident to cash. We would also recommend speaking to your personal bank and explaining the issue you have to see if they have alternative options. We wish you the best of luck on this. 

  
  

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to resolve this issue for weeks now. Every time I attempt to contact the office, either no one is there or they dont answer or return my emails or calls. I have went into the office myself and they were too busy to talk to me and said they would get back with me that they didnt know the answer to my question. It has been over a week now and I still have yet to receive a resolution or an answer from my new property managers. This is ridiculous. I inquired about opting out of the media package attached to my rent as it was implicated from the old management and I was never informed I could not get out of it. When I contacted spectrum they said I had to contact my management and ask them if I can opt out. They cant answer my question. I have terrible internet service and refuse to continue to pay for something I am not getting.

  Business response

  09/07/2021

  Hello, 

  Weidner is unable to connect this complaint to a resident of ours. From the details and identifying information, we do not believe this is a Weidner resident. If they are, please provide the contact information of the leaseholder. 

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩