ComplaintsforWeidner Property Management LLC

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Initial Complaint
04/06/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received the notice to vacate but I believe it was given in error. I followed the proper procedures and gave ********************** in ******* ** 60 days written notice that I was going to vacate on 4/30/22. I have also paid the entire month of April's rent and utilities. I also made a verbal agreement, as noted on the notice to vacate, to pay my remaining balance of the termination fee on 4/25/22. I do not believe this notice is warranted and I was only given 3 days to vacate the apartment. I have emails, check stubs and bank statements showing that I have paid my rent, utilities and other sums in a timely manner.
Business response
04/19/2022
This resident has already been in communication with our leasing team. She is currently on a payment plan. We called and emailed the resident to discuss this as well. We stated to her that despite being on a payment plan, we had to give her a notice in case she failed to make the payment on the scheduled day. We encourage the resident to reach out to our leasing team to discuss this further.
Customer response
04/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/01/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 3/25/2022 I paid a security deposit of $500 for an apartment in the Rockridge complex in *********, **. After discovering some bad reviews, I made it clear that I did not want to move in, and I asked for my security deposit back. (I understand that the separate application fee is nonrefundable.) I have contacted the apartment management several times asking when they will refund my security deposit. They did not respond to my first few inquiries. Now they are stating it might take weeks to receive my refund. Based on other reviews published here on the BBB website, I am concerned that Weidner Property Management might try to illegally keep my security deposit. I want to know what legal recourse I have in case they do.
Business response
04/19/2022
This residents check was sent out on March 28th 2022. We attempted to call the resident to let them know, but had to leave a voicemail. We also stated in the voicemail to please call us if the check takes too long to arrive. We have since called her twice more, with no response. We are under the impression the check was received. Please reach out to us if it was not.
Customer response
04/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/21/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
3/1/2022 I printed off the final summary of charges from the Brickyard Apartments in **************, the statement is attached and was also downloaded in excel. The balance due shows zero, using my deposit for "carpet" damage. On 3/3/2022 I received an email from Brickyard with a statement showing I owed an additional $304.01. The majority of the charges were for "carpet" damage and "cleaning fee". Due to COVID I could not walk the apartment with the staff. The apartment was not inspected or cleaned before I moved in therefore the carpet was not inspected, by the staff, before I moved in. The apartment was above clean, when I moved out. I had 4 friends visit before move-out. The amounts the Brickyard is charging me, above my deposit, is excessive. The "cleaning fee" of $92.00, the additional carpet replacement cost, over the $250.00 deposit and the Carpet Replacement - 1 year Remaining Replacement Cost From Invoice $69.84. The additional $304.01 is excessive. Due to the non inspection before move-in it was not know the carpet condition before I moved in.
Business response
04/12/2022
To whom it may concern:
The resident's account was at a zero balance owed on the 1st of February as move out charges had yet to be incurred. We have attached move out pictures of the apartment and carpet condition, along with a carpet invoice for the resident to review. Upon reviewing the move out charges once more, we will not be adjusting the amount billed, as it is in line with the cost associated with bringing the apartment back to move in condition.
Customer response
04/13/2022

Complaint: 16830390

I am rejecting this response because:

Sincerely,

*****************************
This unit was not cleaned or inspected by your staff before my move-in, therefore the condition of the carpet, at that time, is unknown. i was charged with what could have been damage before I moved in. This is unknown and remains unknown. When I moved in there was glass on the floor and in the carpet, as I brought up earlier. The apartment did not need a full cleaning, this was an additional $92.00 charge. The Carpet Replacement Fee is excessive in the amount of $69.84.
Business response
04/27/2022
To whom it may concern,

At time of move in we provide a move-in inspection form to notate any areas of concern. We apologize that we remain in disagreement but the charges will stand. Please refer to the below section as is stated in your lease:

"25. Condition of the Premises and Alterations. **** As-Is. We disclaim all implied warranties. You accept the apartment, fixtures, and furniture as is, except for conditions materially affecting the health or safety of ordinary persons. Youll be given an Inventory & Condition form on or before move-in. Within 48 hours after move-in, you must note on the form all defects or damage, sign the form, and return it to us. Otherwise, everything will be considered to be in a clean, safe, and good working condition."
Customer response
05/06/2022
Can this be reopened.

I paid the **** in full and ****** Internation turned me over to a debit collection agency.
Customer response
05/06/2022
Yes I would like to have this complaint reopened due to new information.

I did not agree with the charges the Brickyard charged me for "cleaning" and an over the top amount for carpet replacement. I did, however, pay the amount charged to me, over the deposit amount, and paid before the amount before the due date. An email from *****************, on March 8, 2022, offered a 20% discount if the amount was paid by Friday, March 11, 2022. I paid the amount due, less the 20% discount, on March 10, 2022. Payment Confirmation Number: 1059145. I now have IQ ****************** calling me, a collection agency for ******. I paid the amount due in full, before the due date only to find they turned me over to collections.

Business response
05/24/2022
To whom it may concern:
We have determined the resident did pay a reduced, negotiated balance on time and was incorrectly sent to collections. Prior to the negotiated payment due date, the resident ceased communication with our leasing office and did not confirm acceptance of reduced balance owed. A request was put in on 05/24 to correct this.
Customer response
05/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
03/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Over ***** dollars since the initial issue. My apartment leaked through the wall and then they sorta fixed it but then didn't for three months I have pictures and would like to see what I need to do.
Business response
04/12/2022
To whom it may concern,
All of our records indicate that this complaint was reported and all area of concerned that the resident pointed out were addressed. If there is anything further that needs to be discussed, we're happy to help and would request the resident reach out the leasing office or our *************************** at *******************************************
Initial Complaint
03/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a current tenant at one of Weidners properties. During the tour they showed me the 24 Hour business office and highlighted the amenities available. Now that I live here, I began using the business office for work purposes and found out that some of the amenities do not work, nor have ever actually worked according to the Head Manager. Ive asked management to fix these problems several times and I always get the answer, Oh, well you can just ask us and we can use the companies equipment during our business hours. Ive explained to them multiple times that I came to this apartment complex because of the 24 hour business office and that the amenities need to be in working order. I explained that the amenities are factored into my rent whether its itemized or not. They have stated that the amenities are not a part of my rent which is untrue. Every business has its cost (amenities) factored into the price of a good (rent). They have stated a month ago that IT would be coming but management stated yesterday that they still havent contacted them. The purpose of a 24 hour business center is so that I can use its amenities at any time, which defeats the purpose of finding management so I can use their equipment during their **** business hours. I do not understand why this has been such a hard concept for Weidner to grasp but I am highly upset with management response.
Business response
04/12/2022
To whom it may concern:
We apologize if our resident was inconvenienced with our business center scanner being down. The issue has since been resolved and all amenities in our business center are functioning.
Initial Complaint
03/17/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 17th 2021, I was charged $400 by ********* for an apartment application fee for their *************** location. After I made this payment I never heard back from this company about my approval for the apartment. I made various phone calls and sent numerous amount of emails and even until this day I have not heard back from them. I have tried a number of ways to get a hold of them, using different phone numbers to different email addresses, etc. I even wrote plenty of reviews on their companies requesting a call. My ****** review actually received a response recently, the response they gave me was the following, "Hi Vinnie,Being that we do not have you in the system as an applicant we cannot reach out to you. Please give us a call at ************ or email at ***************** so that we can address your concerns.Thank you." Since this review response, I have called the number various times, left voicemails, and sent emails to the address provided. Still, I have not heard back.
Business response
11/16/2023
To whom it may concern,

We acknowledge that this complaint was lodged more than 1 year ago, and we regret that we were unable to respond during that period. Please accept our apologies for any inconvenience this may have caused. We are committed to addressing customer complaints and although our reply here is not timely, we are committed to ensuring you receive a response.
Please know that ******** is not owned or operated by Weidner Apartment Homes. Please visit ********'s website for their contact information: *********************
Thank you.
Initial Complaint
02/23/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
No central ******** in walls havent repaired since hurricane ***
Business response
02/23/2022
To whom it may concern,

Weidner Apartment Homes has no assets in ********* and does not manage this apartment community. We wish this individual the best of luck in locating their corporate ************ of ******** Apartments.
Initial Complaint
02/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good afternoon I am writing because I am a resident of the property on ********************************************* on Monday February 6 2022 my home was invaded by a guy that had just shot a ******* police officer (which didnt have anything to do with me) my kids was in the home at the time and I received a letter on February 9 2022 stated that I have to leave the property by February 28 2022 I dont understand why Im getting kicked out my home for something thats doesnt have anything to do with me the detective explain to your management team here on the property that my house was invaded. My kids are traumatized by the incident and now I have less then 20 days to move thats not right u will be getting a email from my lawyer and the detective on the case officer ***** and also city council man ************************* I never been late on my rent I havent violate any rules or regulations I only had 1 complaint from the Neighbor stating my kids be loud at night but I got that under control the office managers fails to communicate to be about anything and this is soo wrong. https://www.instagram.com/tv/CZsCRypjw9w/?utm_medium=share_sheet
Business response
02/14/2022
Hello,
Weidner Apartment Homes does not have any properties located in *******, nor the ****************. We believe the wrong business has been selected.
Thank you.
Initial Complaint
01/14/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed a lease at capitol towers (owned by weidner) in March of 2020. In touring the apartment prior, I was told by ************************* that my initial lease would be for 12 months after which I could go month to month. At the end of my contract, I requested to be moved onto a month to month based on what had originally been promised and was refused this request. At this time it was in the middle of the pandemic and to move into another apartment in that area would cost me anywhere from $600-$1000 more A MONTH. Nothing I would be able to afford. After weeks of trying to sway the leasing office to help me, I was told to sign the lease renewal or move out. I had nowhere to go and was coerced into signing another contract. Then a few months later I had the opportunity to move in with my boyfriend to try and save money. I was told I would have to pay $3700 in order to break my lease. I tried to set up a payment arrangement which took weeks of arguing and no responses from the leasing office. Finally, we come to an agreement so that I can try to make payments over time. After making my intial payment, THEY LOCK ME OUT OF THE PAYMENT PORTAL. Then suddenly I receive a letter from collections without any prior notice. This company and apartment complex is TERRIBLE. Unresolved pest problems, black mold that was never addressed, no working amenities, etc. they couldnt even honestly help me pay off a payment that I shouldnt have been charged to begin with. They lied to me when I signed the original lease and then tried to s**** me over with a huge fee as a result. Truly corrupt.
Business response
02/02/2022
Hello,
This resident has stated many different maintenance concerns, although, the only work order submitted by the resident was for mildew in the bathroom (submitted 1.31.21). And when maintenance came to complete the request on 2.5.21, access was denied and no other request was ever entered. We have no documentation for pests in the unit. As for the amenities, if the resident is referring to the months of COVID shut downs, this was due to government regulations. ******* Towers followed all guidelines of the city when closing and reopening our facilities. The pool and gym were reopened in March of 2021.
After move-out the resident received a move-out statement, explaining their charges. Per our move-out guidelines, the resident portal was locked. It is locked until a payment plan has been arranged with the resident and the office. This is normally done immediately. The resident then received a bad debt letter one week later. After a few more days we received an email from the resident stating that she would pay the entire **** shortly. The resident did not make a payment. So we then came up with a payment plan with the resident instead. The payment arrangement was partially created by the resident. The first payment date of 9.17.21 was chosen by the resident herself. This payment was also not made. She was sent to collections on 10.26.21. Over a month after defaulting on her second payment attempt.
We will not adjust the billing sent to collections. We suggest working with the collections agency to create a method for paying.
Thank you.
Customer response
02/02/2022

Complaint: 16198514

I am rejecting this response because: Capitol towers response to my claim is incorrect and unthruful on many accounts. I had numerous occasions, one of which was a broken AC unit during peak temperatures Of 105+ degrees where the temperature inside of my apartment was at times above 90. The instance they are referring to when I refused entry was because the individual supposed to complete the request was several hours late and I had an appointment. ******* towers is disorganize and any maintenance requests are done at their own convenience and at a poor level of service quality.
Regarding attempts to payment arrangements, ******* Towers was uncooperative and unhelpful when I ran into problems accessing the portal or trying to make payments. I would call and email and would either be ignored for weeks or never get a response. I attempted to call and email and even left voicemails regarding inability to access the portal to make a payment and never received a response.
Also, I never received any response to the misinformation and lies used by your prior sales associate to get me to sign a lease with the promise of going to month to month after 12 months of leasing.

Sincerely,

***********************************
Initial Complaint
12/21/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 15 October 2021 i put a deposit down on an apartment from Weidner properties. On 16 October 2021 i called Weidner properties and said i would Like to get a refund and in fact not move into the apartment because at the time i was Still not in the state, Weidner responded and said that they would cut me a check for the deposit i waited A little over a week and no check came so on 26 October 2021 i disputed the charge with my bank and i got the money back the next day temporarily. About a week had passed and on 8 December 2021 the claim that i had Made was diluted by Weidner and the money was taken out of my account. But by that time the actual check in question was in my possession so i said Okay and deposited the check from Weidner the next day the check was reversed because Weidner tried to say that i already Got my money. I made Contact with them and sent the the letter from the bank stating that the claim i made Had been reversed and still have heard nothing back.
Business response
12/22/2021
To Whom it may concern:

This customer has been in contact with our ********************** Community Director, Regional Administrator and Area Director. Because the funds were disputed, funds are being held by the merchant until their investigation is completed. Our company does not have the funds until the merchant releases them back into our possession. Once we are in possession of said funds, Weidner will reissue a check to the customer. This process can take up to or longer than 80 days but we plan to remain in communication with our customer and will inform them as soon as we have new information.

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