ComplaintsforReceivables Performance Management LLC

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  My ******* Wireless Account was hijacked and taken over, and I was not able to validate I was the rightful owner for changes after this with VZ. VZ invoices continued to be sent although after the take over non of my services worked, calling was blocked and so was the internet. I paid the bills for a long while trying to get VZ to fix, but was not successful. In short, I eventually stopped paying the bill and $1030 went to collections. I was contacted by RPM and told them what had happened. RPM said I still had to pay the bill, and gave me a settlement amount of $548 approx which I paid. This is because I didnt want this to affect my credit any longer and was in the process of getting a home loan and I was told I had to get that off my credit. Anyway, sometime after the settlement I am then contacted by 2 other debt collectors for the remaining amount? RPM lied about having settled this debt. My credit and income has been affected by the account take over / and this unethical debt collection situation. Can you please help me with getting my money back from ******* for the service I had to pay for when I had no service, and the $548 from RPM, and get this off my credit report ($483.00 is showing up under Jefferson Capital who I guess bought the debt from RPM). ******* is resistant and had denied providing any of the documentation that I have asked for to validate what I am saying here is correct. There are several witnesses that can validate the truth here. This is a very messy situation where a consumer had no way to validate that I was the target and victim of a Cyber Bully!

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I have been trying to contact this company for months. To date there is a collection amount on my credit report that I know they have no possession of anymore. It was a medical bill that insurance ended up paying. When I go on their website, it states that if there have been any accounts with them, that the account is closed. No further information. This leads me to believe that they aren't currently in business. I am waiting on the dispute to complete. But this is BS that you can't reach anyone. Can't do anything. The website is generic, there is no contact information, the address isn't even valid. What are we supposed to do?

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  10/18/2023 received a letter that I owed money to who? no info, no amount, and to who I owe this, sent me a letter with a court date but no other info except for a small claim.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  On 9/4/2023, I settled my account with this company for $300. The website confirmed settlement, but the next day, it said that I made a payment arrangement for the full amount left of almost $700. I did not. I made the initial $100 payment towards the $300 settlement on 9/4/23. I emailed the company to confirm that the account was settled and not on an arrangement for the full amount, and I got no response. (9/5/23). The next payment was supposed to be due on 10/15/2023. I went to their website today, 10/13/2023, and it says, “If you received a communication from Receivables Performance Management, LLC regarding an account, please note the account has since been closed in our office. You will no longer receive any communications from Receivables Performance Management, LLC.” I assume this means the business is now closed. The debt was being collected for a Verizon account. I have no idea if they sent my money to Verizon or what the current status of the debt is. They are also not listed on our credit reports in any way for making payments. We paid $800 already before I settled the other $700 for $300. This is $1,100 I’m talking about that I have no idea what they did with. I’m extremely concerned that this company stole my money and closed. As of today, their payment portal says the settlement is pending, when before it said settled.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 16, 2023 I made an agreement to settle my account by accident. My bank sent them the full amount. I asked for a refund and they refused. Its been almost 3 months going on three months. Every time I call him the phone goes dead. I sent the mulatto and the creditor as US cellular. This company isnt reliable and attack to say used in the beginning was really sleazy, so my next step is to send them a certified letter, and then go file a small claims in the court system against them

  Customer response

  07/31/2023

  Same company to change the name the numbers ************** probably too many complaints in how they deal with people change the name

  Business response

  08/23/2023

  Hello, 

  Thank you for notifying our office regarding your settlement. I'm in the process of reviewing your account(s) and will respond soon with a resolution. 

  Have a wonderful day.
  
  Thank you,
  ***************************
  ************************ LLC
  Director of Compliance & Legal
  ***************************
  ************, ** 84123
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

  Customer response

  08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  08/23/2023

  They said they got a look into the matter. Nothing very solved yet. Its on the wire close to cased. Ive heard nothing they can talk, but until they do something or tell me what theyre gonna do nothings been resolved.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Has been calling me NONSTOP. But every time I answer it they immediately hang up. I call back and get nothing. These calls need to stop! Either tell me what you want, or stop calling me.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  My name is Wes Mitchell and on June 10, 2023 I contacted Receivables Performance Management (Ref. #: ********) regarding a disputed claim with a recent May ******* bill (Creditor Acct: ***************) for $106.33 plus the $10.63 collections charge for a total of $116.96. On February 21, 2023 I spoke to a ******* representative regarding an outstanding bill for a tablet that I had on my account, but since I was told by another ******* representative several months prior to that conversation that my entire account was cancelled we entered a verbal agreement that was documented in the representative's system note page. The agreement stated that if I paid $80 dollars at that time (Feb. 21st ) that my account would be totally cleared of any remaining charges. This was my understanding until receiving a recent bill from ******* for the earlier stated amount. Therefore, the basis for my dispute is the fact that since my ******* account note clearly indicates that my account was satisfied in full back in February of 2023 according to their representatives statements these additional charges are invalid. At the time of my inquiry to Receivables Performance Management (RPM) regarding the claim I received a letter from them via email stating to dispute the claim I needed to contact them by letter, phone or email by July 18, 2023. I have called several times and have made several email attempts to submit my dispute prior to the stated deadline, but have not received any acknowledgement from RPM. I have seen information on my credit report regarding the collection activity and would like to have this removed immediately until proper validation and dispute procedures have been undergone.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  On May 12, 2021 Receivables Performance Management became aware of a data breach in which a significant amount of my personal data was improperly secured and accessed by an unauthorized party. I was not notified of the data breach until November 27, 2022, over a year and a half after RPM became aware of the breach. This is a flagrant violation of both Washington (where the company resides) and ****** (where I reside) consumer protections, which require notification within 45 days.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  My 2 year contract with Dish Network ended 3 Feb, 2023. The next emailed billing statement I received from Dish Network was on 5 Feb, 2023. The charges had increased from $80.40 per month to $130.69, an increase of about 61%, without any notification. I cancel the service. My last day of Dish Network service was 12 Feb, 2023. I did receive a mailed bill dated 13 March, 2023 for $68.29. Dish Network cancelled my access to my account to retrieve records. They passed the bill onto a collection agency, Receivables Performance Management. I have received bills from them since Dish Network locked me out, the first bill dated 14 May. I dispute the amount of the final bill from Dish Network. Now that I am dealing with Receivables Performance Management (RPM for further comments) I need to go through them to contact Dish Network, or to approve or counter the disputed amount. I called RPM on 25 May at the phone number provided by RPM with my offer of what I feel is a correct and fair amount for the final charges. It took 2 calls to finally talk to someone that would listen to my offer. I did receive a second billing statement dated 27 May, 2 days after my phone conversation with them. The amount was unchanged. I followed up with phone calls 3 times on 6-6-2023 and ***** (?) hung up on me because she was not able to access my account and couldn't transfer me to anyone that could access my account. If no one at RPM can access my account, why should I be expected to pay the bill? I have followed up with 5 emails to RPM with updates to my offer, and requests for status update from RPM on the account. I have not received any emails, phone calls or mail correspondence from RPM. I feel the increase charges were excessive and I am willing to pay the bill based on the prior month’s fees and the equipment return fee. That would be 9 days of service $24.12 (80.40/30=2.68*9), and equipment return fee of $15.00. I will pay $39.12 for the final charges.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  BBB unable to locate business

  More info

  They keep sending me collection letters on behalf of Dish Network whom I have a zero balance with. They will not remove me from their list. Accnt No *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩