Complaints

This profile includes complaints for Century 21 North Homes Realty Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Century 21 North Homes Realty Inc

  1133 164th St SW Ste 105 Lynnwood, WA 98087

• 

  Century 21 North Homes Realty Inc

  400 112th Ave NE Ste 240 Bellevue, WA 98004-5550

• 

  Century 21 North Homes Realty Inc

  102 E Main St Ste 1 Monroe, WA 98272-1500

• 

  Century 21 North Homes Realty Inc

  722 Avenue D Ste 1 Snohomish, WA 98290

• 

  Century 21 North Homes Realty Inc

  11330 Roosevelt Way NE Seattle, WA 98125-6228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home in **********, **. for over 5 years. During our move out inspection a few small issues were noted and the agent made a point of stating how grateful she was with the cleanliness and care we took of the home. She explicitly stated a couple of minor issues (microwave, oven, a drawer) required point cleaning. She also said it would not cost much and we should expect our refund for whatever security deposit was not used shortly.I did not hear from her and asked when we would be receiving our refund check. She told me it was processing and asked for an address to mail the check to. I provided it and we received a bill instead. We had provided a $1750 security deposit + a $1000 pet deposit. The invoice was for all of that + an additional ~$500 in charges. We contacted them and asked how that was possible and they provided invoices for ~$1100 in damages, $600 in carpet repairs, and almost $1000 cleaning fee. My wife and I chose not to contest the damages but we are challenging the carpet damage and cleaning fee. The damage was caused by standard wear and tear which is covered by our lease and Wa State law. I have asked for justification for that charge and all I have received is the agent stating she assumed it was pet damage. For the cleaning fee we are being charged for a full home clean totaling 16 hours of work which is not required by our lease and does not fit with the rental agents statements about what cleaning would be required.I have text messaged between me and the agent and invoices available if needed.

  Business Response

  Date: 10/01/2024

  We rented a home in **********, **. for over 5 years. During our move out inspection a few small issues were noted and the agent made a point of stating how grateful she was with the cleanliness and care we took of the home. She explicitly stated a couple of minor issues (microwave, oven, a drawer) required point cleaning. She also said it would not cost much . {{{{{{{(See attached ********* ****** response, ******* ********* ************ text message history,Move In, and move out preparation letter ******* ********* ******)}}}}}}} and we should expect our refund for whatever security deposit was not used shortly. I did not hear from her and asked when we would be receiving our refund check. She told me it was processing and asked for an address to mail the check to. I provided it and we received a bill instead. We had provided a $1750 security deposit + a $1000 pet deposit. The invoice was for all of that + an additional ~$500 in charges. We contacted them and asked how that was possible and they provided invoices for ~$1100 in damages, $600 in carpet repairs, and almost $1000 cleaning fee. {{{{{{{(See attached RHA Lease page 2 Section 3-Security Deposits, RCW 59.18.280 states Within 30 days)}}}}}}} My wife and I chose not to contest the damages but we are challenging the carpet damage and cleaning fee. The damage was caused by standard wear and tear which is covered by our lease and Wa State law. I have asked for justification for that charge and all I have received is the agent stating she assumed it was pet damage. For the cleaning fee we are being charged for a full home clean totaling 16 hours of work which is not required by our lease {{{{{{{(See attached RHA Lease page 2 Section 8 Damages)}}}}}}} {{{{{{{(See attached Move-Out Inspection Checklist with Photos)}}}}}}} and does not fit with the rental agents statements about what cleaning would be required {{{{{{{(See attached move out preparation letter ******* ********* ******)}}}}}}}. I have text messaged between me and the agent and invoices available if needed.

  ********* ******
  We rented a home in **********, **. for over 5 years. During our move out inspection a few small issues were noted and the agent made a point of stating how grateful she was with the cleanliness and care we took of the home. She explicitly stated a couple of minor issues (microwave, oven, a drawer) required point cleaning. She also said it would not cost much and we should expect our refund for whatever security deposit was not used shortly.
  {{{{{{{These statements are he said/she said statements. I did appreciate that the house wasnt filthy or didnt have any massive damage,but I never said it would not cost much. I may have expressed it should not cost much. I have no control what is charged by the vendors I hire.}}}}}}}
  I did not hear from her and asked when we would be receiving our refund check. She told me it was processing and asked for an address to mail the check to. I provided it and we received a bill instead. We had provided a $1750 security deposit + a $1000 pet deposit. The invoice was for all of that + an additional ~$500 in charges. We contacted them and asked how that was possible and they provided invoices for ~$1100 in damages, $600 in carpet repairs, and almost $1000 cleaning fee. My wife and I chose not to contest the damages but we are challenging the carpet damage and cleaning fee.The damage was caused by standard wear and tear which is covered by our lease and Wa State law.
  {{{{{{{It is in my professional opinion that the repaired carpet was not caused by normal wear & tear. The only damaged portions of the carpet were caused by an animal scratching at the carpet. Another factor in determining this was all the pinholes in the screens as well as the broken blinds. The rest of the carpet is in excellent condition with the exception that it wasnt professionally cleaned as required by the lease.}}}}}}}
  I have asked for justification for that charge and all I have received is the agent stating she assumed it was pet damage. For the cleaning fee we are being charged for a full home clean totaling 16 hours of work which is not required by our lease and does not fit with the rental agents statements about what cleaning would be required.
  {{{{{{{Tenant was provided with a move-out preparation letter which outlines what is expected. While I pointed out some of the areas that were noticeably left unclean, I did not point out every detail that was found by the cleaner. Had it been cleaned completely; I would not have called in a professional cleaner.}}}}}}}
  I have text messaged between me and the agent and invoices available if needed.
  {{{{{{{Text messages between tenant/property manager attached.}}}}}}}

  Responses are embedded in the tenant complaint and are {{{{{{{bracketed}}}}}}} as illustrated. The attachment provided is referred to in several places.
  

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22344449
  
  I am rejecting this response because:

  The agent stated it is her professional opinion, state law requires clear and undeniable proof her opinion is irrelevant. I do not know what caused the screen damage, we lived in the house over 5 years so any number of things could have caused that damage. I am sure the damage to the carpet was not caused by pet scratching as our cat is/was declawed and our dogs were never allowed upstairs. Again the agents opinion is not sufficient when RCW 59.18.280 states "Damages for wear resulting from ordinary use of the premises or not substantiated by documentation equivalent to that required in subsection (1) of this section may not be charged to the tenant, reported to any consumer reporting agency, tenant screening service, or prospective landlord, or submitted for collection by any third-party agency." The agent simply stating their opinion is neither specific nor substantive. All of the carpet damage was at doorways we passed through many times and the carpet bulged under those doors, we cannot be held financially liable for poorly installed carpet which in my opinion is what caused the damage. 

  The agent stated the cleaner found more required cleaning and that justifies why it took 16 hours of whole home cleaning. Regardless a professional whole home clean was not required by our lease, but any additional issues would have not been documented on our accepted move out inspection and therefore n our financial responsibility. The choice to hire a cleaner to perform a full home clean was not appropriate or in keeping with what the agent directly told me. If it had been a partial home clean or spot clean with a reasonable charge I would not be contesting this. But 16 hours to clean 4 small points all in the kitchen is beyond absurd. The agent chose to have the whole home professionally cleaned and that is their financial responsibility not ours.

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/14/2024

  Since former tenant invoked attorney privilege no further communications will be dealt with from this former tenant. CENTURY 21 North Homes property management stands on the evidence submitted. This action by the former tenant could be considered action unbecoming an officer of the **********************. The situation will be submitted to collections if not paid within the time allowed by law.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22344449
  
  I am rejecting this response because:

  Legal action is pending so I will make no further statements other than I disagree and this situation in no way meets any of the elements of the **** to consider any charges much less "Conduct Unbecoming". The key criteria is "Dishonorable"  behavior, challenging an unlawful threat and inappropriate charge from a landlord does not meet that criteria.

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to an HOA. This company as well as its Director, ********************* and Property Manager ******************* are unprofessional, unresponsive, harassing, using position to intimidate, etc. I sought out assistance regarding an urgent matter with regard to my home. First I received no response after numerous emails and calls to this company until I attempted at least 8 times today to try and reach someone for follow up. I was then sent to the Director, ***. Below are some of the comments from the Director of this company. How you are approaching this situation is, in your words, clearly not acceptable. You got your answer and now have to live with it.********************* Director CENTURY 21 North Homes Realty ******************* Do you really know what professionalism is in the real world. You seem to be the type that cant handle directness and truth.********************* Director CENTURY 21 North Homes Realty ******************* I asked to be directed to whom *** reports to and conveniently, he quit responding. This company again is NOT Responsive, Harassing, RUDE, zero professionalism. When you manage an HOA, there are times that homeowners have urgent matters and it is clear this entire team lacks sense of urgency. They always have and there have sadly been many complaints because they are not responsive at all.

  Business Response

  Date: 01/26/2023

  As always, dealing with these types of situations means I have to be direct and forceful. A question by *********************** was asked of me that she indicated had not been answered previously. The question had been answered before but not to her liking. I simply gave her the answer directly and she responded in a very rude passive-aggressive nature I informed her that the answer would not change just because she was demanding it. Through several emails from her using the words unbelievable, unacceptable and others I don't wish to repeat, she escalated the issue to an intolerable level. In my position I have to deal with the ugly side of human nature on a daily basis. I had further and in some cases more important issues to deal with so communication with her was ceased. There will be no apology coming from this department. What is needed from her is that she publicly apologizes for her behavior toward the *** manager ******************* and myself. There may even be some apologies needed to be given to Board members of that association and possibly some vendors.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18899061
  
  I am rejecting this response because:

   

  The information shared by ********************* is absolutely false. 
  

  He was very pleasant with me initially on the phone after I reached out because of no response from the property manager, ***. it then turned very rude and nasty via email as shared in his responses. I never stated I was not accepting of the answer but I clearly do not accept being treated like I was treated . This *** is not responsive to anything as evident by many situations including this one . A manager that does not respond and then nasty responses by the director is again not acceptable to me. I will absolutely not apologize for absolute rude customer service . Had the *** not waited over a week to even respond at all to a stated urgent question , many emails and calls looking for a response again as evident in my correspondence that would have been completely reasonable to be responsive in a timely manner which they werent. I too deal with customers for over 23 years and customer service this is not. This communication was not courteous in any way.  

  I simply asked who reviewed the request and then it got nasty from ***. This business is unprofessional in every way and they will absolutely never get an apology from me and they will continue to treat homeowners as they do and not actually follow through on anything in a respectful manner. Shame on them. I will seek out someone higher up to report this behavior.

  
  Sincerely,
  
  ***********************