ComplaintsforCentury 21 North Homes Realty Inc

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint is in regards to an HOA. This company as well as its Director, ********************* and Property Manager ******************* are unprofessional, unresponsive, harassing, using position to intimidate, etc. I sought out assistance regarding an urgent matter with regard to my home. First I received no response after numerous emails and calls to this company until I attempted at least 8 times today to try and reach someone for follow up. I was then sent to the Director, ***. Below are some of the comments from the Director of this company. How you are approaching this situation is, in your words, clearly not acceptable. You got your answer and now have to live with it.********************* Director CENTURY 21 North Homes Realty ******************* Do you really know what professionalism is in the real world. You seem to be the type that cant handle directness and truth.********************* Director CENTURY 21 North Homes Realty ******************* I asked to be directed to whom *** reports to and conveniently, he quit responding. This company again is NOT Responsive, Harassing, RUDE, zero professionalism. When you manage an HOA, there are times that homeowners have urgent matters and it is clear this entire team lacks sense of urgency. They always have and there have sadly been many complaints because they are not responsive at all.

  Business response

  01/26/2023

  As always, dealing with these types of situations means I have to be direct and forceful. A question by *********************** was asked of me that she indicated had not been answered previously. The question had been answered before but not to her liking. I simply gave her the answer directly and she responded in a very rude passive-aggressive nature I informed her that the answer would not change just because she was demanding it. Through several emails from her using the words unbelievable, unacceptable and others I don't wish to repeat, she escalated the issue to an intolerable level. In my position I have to deal with the ugly side of human nature on a daily basis. I had further and in some cases more important issues to deal with so communication with her was ceased. There will be no apology coming from this department. What is needed from her is that she publicly apologizes for her behavior toward the *** manager ******************* and myself. There may even be some apologies needed to be given to Board members of that association and possibly some vendors.

  Customer response

  01/26/2023

   
  Complaint: 18899061
  
  I am rejecting this response because:

   

  The information shared by ********************* is absolutely false. 
  

  He was very pleasant with me initially on the phone after I reached out because of no response from the property manager, ***. it then turned very rude and nasty via email as shared in his responses. I never stated I was not accepting of the answer but I clearly do not accept being treated like I was treated . This *** is not responsive to anything as evident by many situations including this one . A manager that does not respond and then nasty responses by the director is again not acceptable to me. I will absolutely not apologize for absolute rude customer service . Had the *** not waited over a week to even respond at all to a stated urgent question , many emails and calls looking for a response again as evident in my correspondence that would have been completely reasonable to be responsive in a timely manner which they werent. I too deal with customers for over 23 years and customer service this is not. This communication was not courteous in any way.  

  I simply asked who reviewed the request and then it got nasty from ***. This business is unprofessional in every way and they will absolutely never get an apology from me and they will continue to treat homeowners as they do and not actually follow through on anything in a respectful manner. Shame on them. I will seek out someone higher up to report this behavior.

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩