Complaints

This profile includes complaints for APX Auto Brokers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  APX Auto Brokers, LLC

  20031 Highway 99 Ste A Lynnwood, WA 98036-6002

• 

  APX Auto Brokers, LLC

  22918 Hwy 99 Edmonds, WA 98026

• 

  APX Auto Brokers, LLC

  20221 Highway 99 Lynnwood, WA 98036

• 

  APX Auto Brokers, LLC

  PO Box 2159 Kirkland, WA 98083-2159

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : June 2022 Details: Bought what I thought was my dream car. I was told there was absolutely nothing wrong with the car, financed the car through the dealership. Was sold a separate warranty to cover anything that goes wrong if it does go wrong. Recently did an oil change and the mechanic found metal shavings coming out of it. So he recommended taking it to the dealership. Thats when I Took it into a **** dealership to get diagnosed, the dealership couldnt find anything wrong with the diagnosis so they told me that to find out where the metal shavings were coming from they had to take the engine apart. In doing so they had told me that they are charging me to open up the engine to figure out where the metal was coming from. In the process they found a broken rocker arm (a part in the engine) at that time warranty was contacted to get approval to cover to cost, they had sent out an inspector to make sure the part was bad and the engine had to be covered before they approve it. Come to find out warranty denied everything due to the car being tuned and modified, I bought the car with those modifications but didn't know the car was tuned which APX Auto Brokers failed to disclose at any point. They even had me purchase my warranty which supposedly covered everything with my car come to find out it wont cover anything due to the fact that they had sold me the warranty that I cannot use. Nor would I have been able to use due to the tune/modifications. I purchased the car as is warranty is not covering I have been reaching out to the dealership to see what they can do as far as warranty or other ways to help with this situation and they have been refusing to talk to me. I have been calling every day,Atleased 2-3 times and leave my name and contact number and I do not get any type of response. I am trying to seek help with the dealership where I bought the car and seems like they are doing shady business. I am having to pay out of pocket now.

  Business Response

  Date: 11/01/2024

  Thank you for bringing your concerns to our attention, and I apologize for the delay in our response; we recently regained access to our BBB account. Im sorry to hear about the difficulties youve experienced with your vehicle and the issues surrounding the warranty. I understand how frustrating it must be to deal with unexpected repairs, especially after believing you were purchasing a reliable car.
  We take your feedback seriously and are committed to improving our customer service and communication. If you would like to discuss this further, please contact us directly at ************. Thank you for sharing your experience, and we appreciate your patience as we work to address these concerns.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 around May I went to the Daytona motors at ****************************************** and looked at 2018 jaguar F pace that I seen online. I spoke to a sales rep named ****** who show me the car and also let me test drive. After the test drive, I had a couple questions. I was wondering why the car was a little bit louder and I was told it sound like that because thats how diesel engines run and I also inquired about the check engine light that was on the dash and he told me it was a parking brake fault sensor which displayed on the dash and that didnt affect the performance of the car and it was scheduled to be fixed that week. He said if we close the deal, the car would be done within a week. So I proceeded to go through with the understanding the car be fixed. So I did a long through QUALSTARCU credit union for I believe around ****** Also, I trade it in my 2014 ******************* and Paid about ***** at the dealership. (I believe ***** was for a limited warranty.) about a week and a half later I received a call that the car was ready. When I got to the dealership and got in the car (2018 Jaguar f-pace) I noticed the check engine light was on and I was informed that sometimes it takes time for the check engine light to go off. And if it dont go off, bring it back so about a month later I called the dealership informed them that the check engine light was still on, and they said, bring it in and they will look at it free of charge. So I went to go drop the car off and when I arrived, I was told Ill have to come back another day because there was no room on the lot for another car. So in August 12, 2023 the car, stopped running, and I called the dealership and they advise me to call the warranty company after doing so they advise me to find a dealership to take the car to which I chose **************** and ***************. The car was diagnosed and the following parts were replaced.twin turbos, knock sensors, and a new engine with the bill being at around ******.

  Business Response

  Date: 11/01/2024

  Thank you for sharing your experience with us, and I apologize for the delay in our response; we recently regained access to our BBB account. I'm very sorry to hear about the issues you've encountered with your Jaguar F-Pace and the lack of follow-up regarding the check engine light and subsequent repairs. I can imagine how frustrating this situation must be, especially with the significant expenses involved.
  We take your feedback seriously and are committed to improving our customer service. If you would like to discuss this further, please reach out to us directly at ************. Thank you for bringing this to our attention, and we appreciate your patience.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 21163476
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** from this company yesterday 7/8/2023. The salesman was on the phone while I was doing paperwork. I should have waited. I am a single mom and by the time I got this vehicle home the suspension all the way around squeaked so bad that I literally don't feel safe driving my daughter around. It's been less than 24 hours since I bought the car. The suspension issues were not ever told to me and for whatever reason I didn't notice them when I was test driving it but as soon as I got this vehicle home it was so bad every time I hit a bump the whole car squeaks. I have contacted this dealership today multiple times they have said that they are willing to help me out figure something out of solution then when I spoke with somebody on the phone they tried lying to me and told me that I knew about the suspension issues and that is a bold face lie I just want my money back and they can take their car back it's been less than 24 hours and I'm a single mom and that was all the money I had on me literally. The paperwork does state that I basically don't have any rights in this matter that it was as is but none of the suspension issues were addressed. It's more of a moral issue at this point and a safety issue for me and my daughter I just want to refund and be out of this please.

  Business Response

  Date: 07/09/2023

  This car was priced for AS IS at $3,991 and buyer was aware that it was priced reasonably so as it's an incredible deal for an all wheel drive car with a clean title. We discounted to $3,000 just to help her out in her certain situation, we were not asked to discount but rather did it in good faith to help the customer out. We voiced concerns that the vehicle she is buying is AS IS and will require it's maintenance. Nothing in the sale was hidden and was fully disclosed, we helped her out in her certain situation so she could get back on the road in a vehicle. 

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20295283
  
  I am rejecting this response because: no warnings were expressed to me this car is not drivable. You robbed me flat out. My daughter has one working kidney stage 2 chronic kidney failure and bladder issues asking many other health issues. I need to be able to get her to get appointments and I absolutely will NOT EVER out her in this vehicle.I was driving home last night with it squeaking with every pebble like badly it also feels like the wheels are gonna fall off, but as I was going home the check engine light came on and the cruise light started blinking which means this car is trash. You keep saying it's a great deal and I can't even drive it after less than two days. It's one thing to let someone know about as is stuff but none of this was every EVER discussed all I was told was to make sure and check the oil and that it should last a couple years....lol but it's a whole nother ballgame to take advantage of someone in my position by hiding the severe issues of this car. This stuff doesn't happen overnight your all put me and my daughter at risk of a serious accident knowing the problems and just clearing codes that's why ***** cut the test drive real short like a city block....I will get this car to you today because it's a complete loss and please just make this right and give me my money back thanks I have more videos of needed to prove the suspension is completely done and the picture I attached is the check engine light and the blinking cruise light.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/01/2024

  Thank you for reaching out to us, and I apologize for the delay in our response; we recently regained access to our BBB account. I'm very sorry to hear about the issues you've encountered with your ****** and the concerns regarding your safety and your daughters safety. I understand how distressing this situation must be, especially so soon after your purchase.
  We take customer feedback seriously and strive to address all concerns with transparency and integrity. If you would like to discuss this matter further, please contact us directly at ************. Thank you for sharing your experience, and I hope we can find a way to assist you.

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  inquired about purchasing vehicle using 1099A tender of payment - "******" called back to say "are you sure you know how 1099As work?" and then added "...went online and there's all kinds of things about 1099A scams with your name and info..." this is a dealership who has refused to accept legal tender of payment, and then makes false claims that i'm all over the internet as a "1099A scammer." Retailers are required by law to accept ALL forms of legal tender of payment, INCLUDING 1099As. I am the Beneficiary of the Estate and had sent ample proof of my status. By discriminating/refusing against my 1099A payment, this retailer is in violation of their fiduciary duties as retail/trustees.

  Business Response

  Date: 11/01/2024

  Thank you for bringing your concerns to our attention. I apologize for the delay in our response as we recently regained access to our BBB account. Im sorry to hear about your experience regarding the use of the 1099A for payment and the misunderstandings that have occurred. We strive to treat all customers with respect and ensure a fair process.
  Your feedback is important, and we take these matters seriously. If you would like to discuss this further, please feel free to reach out directly at ************. Thank you for sharing your concerns with us.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Daewoo Leganza from Apx autos for $7500 with the promise of fixing the heating system and the fuel intake problem. It only accepts about 2 gallons of gas and then it starts spraying out. I took the car back to the dealership to have this corrected and they lied and told me it was a gas gauge problem that my car was full and that is why it wasn't accepting any gas but they didn't fix the gauge. They made me sign a form saying that they fixed it without me even driving it and would not release my car until I did. They also refused to give me a copy of this document. On my way home I ran out of gas on a four lane freeway and almost got into a serious accident trying to get over to the shoulder. This put my life in danger. I took it to a mechanic and he said that it was the fuel line. This diagnostic cost $400 and I was told the mechanic could not find the part anywhere on the web after looking for months. My brother checked junk yards within a 50 mile radius and nothing. I've called to ask for my money back and they refused to return any of my calls even though the car is unusable and unsellable. They threatened me with a slander suit if I gave them any bad reviews. They told me that all the parts are available online and there would be absolutely no problem finding parts. I have had to buy a new car because of this. This has been the worst buying experience I have ever had. I've never dealt with a company without any integrity that will sell you unusable products for top dollar.

  Business Response

  Date: 11/01/2024

  Thank you for sharing your experience, and I apologize for the delay in responding; we recently regained access to our BBB account. Im very sorry to hear about the serious issues youve faced with your Daewoo Leganza and the frustration youve experienced in trying to resolve them. Your safety and satisfaction are incredibly important to us.
  We take your feedback seriously and are committed to ensuring that our customers have a positive experience. Please feel free to contact us directly at ************ to discuss your concerns further. Thank you for bringing this to our attention.

• Initial Complaint

  Date:01/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place seeks lemons and will refuse to fix or take the car back. I had it for two days before it just stop turning on. They added things to the contract after signing. You can tell by computer generated check marks. This was a door to door sale and they wouldnt send info on company that supposedly accepted my loan.

  Business Response

  Date: 11/01/2024

  Thank you for reaching out to share your experience, and I apologize for our delayed response as we recently regained access to our BBB account. Im sorry to hear about the issues with your vehicle and concerns about the contract and loan information. We understand how frustrating this must be and appreciate your feedback.
  Please know that we take your concerns seriously and use feedback like yours to review our processes. Should you wish to discuss this further, feel free to contact us directly at ************. Thank you for bringing this to our attention.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Daytona Motors to view and test drive a car that I want to purchase next month, I was greeted by an employee who showed me the interior and then mentioned they have to do a pre-qualification before test driving the car. They told me they needed some basic information but they it wasn't a credit check. I signed a paper stating I would be responsible for any damages or accidents that occurred while test driving the car (the paper had a copy of my ID on it) then we test drove two cars. When we came back the manager had asked what monthly payments i would be comfortable with. I told him around 900 a month but wasn't interested in taking the car the same day and would have to think about it prior to making a decision. After some time passes, I reminded the first person that I need to think it over and would come back if I wanted to move forward. The manager came out and told me they were running numbers ans I told him not to worry about it because I needed to think it over. He then gave me a huge attitude saying that many people have been working on getting me numbers and that he ran a credit report and is communicating with banks for me. At no point did I ever sign anything or verbally give permission for them to run a credit report. I told them many times I wanted time to think about it and that with all the warning lights on the dash I wasn't sure 45k was worth it. He told me I should've told him sooner and that I was ruining his relationship with the banks he sent it to. I told him to give my keys back and that I was leaving because I never told them, asked them, or gave them permission to do a credit check on me. When I left I received email confirmation that they had submitted for at least 5 banks to view my credit report which will effect my credit.

  Business Response

  Date: 11/01/2024

  Thank you for bringing this to our attention, and I apologize for the delay in response as we recently regained access to our BBB account. Im sorry to hear about your experience during your recent visit, especially regarding the credit check concerns. We understand how upsetting it must be to feel that your preferences werent respected, particularly when it comes to such an important matter as your credit.
  Please know that we take your feedback seriously, and we are continually working to ensure clear, respectful communication throughout every step of the car-buying process. If you have additional questions, please feel free to reach out to us at ************. Thank you again for sharing this experience.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** Raptor back in August of 2022. When we test drove it, it had a slew of issues- lit up like a Christmas tree. The salesman blamed it on the truck having high mileage, which is does, but really??We requested everything be looked at and fixed on the truck. It took two weeks of me texting and calling to finally be told it was ready to go. As soon as I drove away, the check engine light came on and it was misfiring. Immediately called and told them I was bringing it back- the guy who sold it to me didn't stick around, he left. I dropped it off only to wait another week or so. They said they changed all spark plugs, it was running fine. They also told me they'd ordered a new emergency brake line and they'd let me know when it came in, never happened. Still waiting. Since the end of August when I got it back, it has so many electrical issues that they clearly hid, and it's misfiring again.I don't know how they were legally allowed to sell this truck. They cleared codes and said it was all fixed. I'm seeking legal action now.

  Business Response

  Date: 11/01/2024

  Thank you for bringing this situation to our attention. We apologize for the delay in our response; we recently regained access to our BBB account. Im sorry to hear about the ongoing issues youve encountered with your **** Raptor and the frustration caused by the repair delays and communication breakdowns.
  Your feedback is extremely important to us, and we take concerns like these seriously as we strive to ensure each vehicle meets our quality standards. If you need any further assistance, please reach out to us directly at ************. Thank you for making us aware of your experience.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** F150 from APX three months ago. When I bought this truck, it was missing the cover for the has cap. I drove back, 2.5 hours from my home, after they told me parts are in. When I got there, they did not have all the parts to fix the gas cap cover. They told me they would mail me the cover later and said I can install myself. I have been in contact with APX every week since, and every week they have told me they are going to send me my part. I still do not have this part, and they aren't responding to my texts anymore.

  Business Response

  Date: 11/01/2024

  Thank you for sharing your experience, and we apologize for the delay in our response; we recently regained access to our BBB account. Im sorry to hear about the issues with the gas cap cover and the repeated delays in getting it to you. We understand how frustrating this must be, especially given the time and effort youve already put into following up.
  We appreciate your patience and take your feedback seriously as we work to improve communication and follow-through with all customers. If you need to reach us, please feel free to contact us directly at ************. Thank you again for bringing this to our attention.

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 18480225
  
  I am rejecting this response because it is nothing but an apology. There was no real attempt at resolution. And its far far far too late for **** business to make up for its shady business practices.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 11/14/2024

  Sorry to hear that we have not resolved your issue, but as you state there is not much else we can do to help you out, especially after the vehicle was sold As Is. Are we able to cover the cost of some of the parts you had to purchase for it? Please call or text me at ************ and maybe we can put something together.

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2011 VW Tiguan from ******** Traders on 7/20/2022 for $11,000. At the time of looking at the car initially, the check engine light was on and the company promised to fix it for us. They said it was simply an oxygen sensor issue and nothing else. However, after their "fix", subsequently two different times within the following two week period the engine light came back on and the car had to be brought back in. The second time they found that there was also an oil leak that they presumably fixed. However, then, within less than 30 days from purchase of this vehicle, on 8/18/2022, the car just stalled and shut down during normal driving. It was again brought back to ******** Traders, this time by a tow truck (which they refused to pay for), and this time their diagnosis was: the car needs a new engine.

  Business Response

  Date: 09/12/2022

  ***** came in and test drove the Tiguan, took a night to think about it and came back with her dad. Test drove it another time with the dad to make sure they wanted to buy the car and they did. Sat down and negotiated the price for AS IS. Customer was offered a service contract that they declined and bought it with NO implied warranty and the vehicle to be as is. Customer called with vehicle complaints and we offered to take a look at it for free and fix it at our dealer discount. After diagnostics, the customer refused to move forward with the repairs and had it towed home. This is the last thing we want to happen to any customer, this is why we always recommend service contracts and offer to have it repaired at our dealer discounts/costs.