Business ProfileforIdeal Image MedSpa

I signed a contract with Ideal Image to provide me a laser hair removal service on May 13, 2022. When signing the contract, the customer service representative informed me the contract included a lifetime guarantee of hair removal services and did not mention any other charge. The vendor closed down their California locations so I had to go to their Washington locations to complete services, and was informed my contract expired and I would have to pay $100 per session. After reviewing the contract as I was originally told the touchups were included in my $2137.50 payment plan, they offered 90% off laser services as the lifetime guarantee. Their current rate is around $550, meaning my service should be $55. However they want to charge me $100 per session. In addition, they auto-sign you up for a separate additional lifetime guarantee that costs $250 yearly. They charged me $299 out of the blue yesterday 5/13 with no prior communication. I asked to refund and they told me they cannot because I was warned about this with many emails, which I never received. In reference to the $299 and the 90% off contract provisions, they informed me on the customer service line that theyre allowed to change the pricing at any time because they are the company. This company should absolutely be closed down for false advertising, not disclosing important information before they sign contracts, and faulty business practices all around. At the very least, please warn consumers to not use their services. I would like my refund of $299 and would like my last 10 (I only went to 6 sessions, meaning I paid $356.25 per session) sessions to be refunded, because it was false of them to advertise the lifetime hair-free guarantee as free in the original phone call and future sessions to be double what they should be. This is definitely a ****** learned, but ** hoping this complaint will make the company face repercussions and stop others from getting scammed by them.