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Business Profile

Laser Hair Removal

Ideal Image MedSpa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

This profile includes complaints for Ideal Image MedSpa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ideal Image MedSpa has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Ideal Image to provide me a laser hair removal service on May 13, 2022. When signing the contract, the customer service representative informed me the contract included a lifetime guarantee of hair removal services and did not mention any other charge. The vendor closed down their California locations so I had to go to their Washington locations to complete services, and was informed my contract expired and I would have to pay $100 per session. After reviewing the contract as I was originally told the touchups were included in my $2137.50 payment plan, they offered 90% off laser services as the lifetime guarantee. Their current rate is around $550, meaning my service should be $55. However they want to charge me $100 per session. In addition, they auto-sign you up for a separate additional lifetime guarantee that costs $250 yearly. They charged me $299 out of the blue yesterday 5/13 with no prior communication. I asked to refund and they told me they cannot because I was warned about this with many emails, which I never received. In reference to the $299 and the 90% off contract provisions, they informed me on the customer service line that theyre allowed to change the pricing at any time because they are the company. This company should absolutely be closed down for false advertising, not disclosing important information before they sign contracts, and faulty business practices all around. At the very least, please warn consumers to not use their services. I would like my refund of $299 and would like my last 10 (I only went to 6 sessions, meaning I paid $356.25 per session) sessions to be refunded, because it was false of them to advertise the lifetime hair-free guarantee as free in the original phone call and future sessions to be double what they should be. This is definitely a ****** learned, but ** hoping this complaint will make the company face repercussions and stop others from getting scammed by them.

    • Initial Complaint

      Date:08/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had contract for laser hair removal. Company cancels appointments made far in advance in a apparent sell service and deny access to the scam. Has happened multiple times, 8/6/23 was the latest cancellation of an 8/8/23 appointment made 8 weeks prior.

    • Initial Complaint

      Date:09/09/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a membership fee of 250$ from Ideal Image as i was previously a member. But when renewing my membership they did not ask me if i wanted to continue or not. The next day i received a text messag that said they have a promotion going on until the end of September. On the attached promotion you can see that they are promoting Extra 20% off for memers on products listed such as Botox and injectibles. when i called to understand why i was charged $250 withot my concent and since i was charged would i be able to get the extra 20% off on one of the listed products such as Botox they said no to me. They said i misunderstood the advertizement. While the ad clearly Members get extra 20% off. This is frustrating and waste of my time (35 mins) that i spent on the phone with them.

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/14 went to center for ultherapy The sales person told me in June this is a 1 time thing every 2 years and my neck and around the mouth will smooth for ****. She even had me on facetime to look at the areas. When I get there the worker tells me it will not do that even with 4 treatment at **** so really I was not good for this treatment I said no thank you she hated me And they would look into getting my money back. What!!!! She said no one could help me. **** is alot of money to be lied to. Thank you in advance for your help

    Ideal Image MedSpa is NOT a BBB Accredited Business.

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