Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of July 2024 there was a commotion in the hallway outside of our Apt at ***************************************. My husband, ****** went to ask and he was there told the Apt across from ours was being exterminated for bed bugs. Approximately 4-5 days later, I ******** ***** began having bites show up and on the 18th of July the ambulance was called as I was vomiting. I ended up with 93 bites. I educated myself about their habits and was able to catch some of them. I am a type 2 diabetic and have CHF. My husband,dog and cat were not harmed. I am still being monitored and not all bites have healed. The landlord ***** ********* chose not to put us on month to month and we lost $9k in personal items and have not received our sec dep of $1237. I have other pictures but the folder is not showing up to download.

  Business Response

  Date: 12/30/2024

  When the residents moved into the *************************** there were no concerns about pests of any kind. After they lived in the unit over 6 months, a unit across the hall let management know that they had bedbugs. Ness Management takes bedbugs very seriously and immediately called the ********************* They inspected all units on that floor and treated the units until it was confirmed that there were no more bedbugs. The residents of Unit #1 were informed at the end of October that the owner would not be renewing their lease and they would need to move by November 30th, 2024. They requested an extention of 4 days to move and were granted extra time. As per Montana law, their security deposit was processed, charges for damages assessed and mailed within 30 days of move out.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22702727
  
  I am rejecting this response because: The whole building should have been exterminated. We were not informed by **** we had to ask the neighbor across the hall. The letter from my doctor was never followed up on by ****. Final count of bites was 93. **** did nothing to help us and we have seen no paperwork concerning our security deposit and other damages not to mention the emotional damage.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we moved in we have been fighting to get things repairs. The stove is not working properly, the ac needs replaced, the stairs are unsafe and unlit at night and maintenance won't respond.

  Business Response

  Date: 08/17/2023

  Hi there,

  Thank you so much for reaching out. In regard to the complaint, here are our response below:

  Work Order *****-1 was completed in two trips

  1st trip:

  Note for Work Order #*****-1
  Secured deadbolt best way possible. Need to order regulator for big burner stove.

  2nd trip:

  Note for Work Order #*****-1
  Dead bolt secured as much as possible without replacing door jam,.. ie split from forced entry before. Stove plug
  replaced

  Work Order 24506-1was completed in one trip

  Two Ness maintenance technicians went up to look at this stove, the issue that the tenant reported was that all of the burners were either off or at high heat. All burners were turned on and inspected to see if they held heat at low, medium or high and all but one were deemed working and held heat for a while at the level set. One burner and control infinite switch were replaced.

  Work Order 20349-1 was completed in one trip

  Faucet was repaired, water backplate was resealed as were handles and damage done to wall from water leak was repaired.

  Work Order 16824-1 was completed in one trip

  Property manager have confirmed with the tenant that the ** as of recent that this is not a current issue. At the time of the work order being submitted, the work order was addressed as such: received a maintenance check consisting of letting the unit defrost completely, cleaning the fins and replacing the filter.

  Thank you,

  Ness Management

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20412250
  
  I am rejecting this response because:

  We have requested the stove fixed 4 times and it is still not working properly. 4 screws and glue is not fixing a broken door frame. The tech that cleaned the ac over a year ago said the unit needed replace. I have included images of how things look post repair including the tub which was sealed with grout.

   

  I would also like to mention I never got a copy of the rental agreement and have been asking for that since we moved in.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/30/2023

  Hi there,

   

  A new stove has been ordered for this unit and is scheduled to be delivered on Friday 09/01/2023 for installation!

  The property manager has coordinated with the tenant for maintenance to come and assess the below at 1:00PM today, 08/30/2023:

  Fix front door frame
  Assess AC unit accordingly
  Assess bathtub seal
  Property manager to help tenant(s) navigate their online portal so they can find their lease. It was shared with them via their portal upon them signing it.

   

  Thank you,

  Ness Management

  Customer Answer

  Date: 09/06/2023

  The stove was fixed but the online portal does not contain our lease. It has an addendum that is listed under the wrong date.

  Business Response

  Date: 09/07/2023

  Hi,

  The property manager was unable to speak directly with *******, but spoke with another financially responsible tenant living in the unit, ******, about how to find their lease within the online portal. He confirmed that he now knows how to access it and if he is unable to that the property manager will show them in person, email a copy, or print one out for them.
  

  Thank you,

  Ness Management

  Business Response

  Date: 09/19/2023

  To whom it may concern,

  The property manager contacted the tenants yesterday on 09/18/2023 and they confirmed with her that all issues have been resolved. If any further issues arise, they will submit a service request and maintenance will address them in a timely manner.

  Thank you,

  Ness Management

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is terrible company to rent from in *******. Their office has so much turn over that no one ever knows what's going on, issues go unresolved. They also tried to collect an entire extra months rent after we moved out. We are currently trying to resolve this issue, but because they were so unresponsive when I actually rented from them, I anticipate that this will be a struggle to get resolved.

  Business Response

  Date: 12/09/2022

  Dear *******, 

  Thank you for bringing this to our attention. We understand your concerns and take these matters very seriously.
  
  After review of your account, it was found that the initial move out date as submitted was overstayed, which resulted in the subsequent month's being charged. We worked together and mutually agreed that due to your personal circumstances, that the extension of your notice was reasonable and would be honored. We revised and issued the deposit disposition as mutually agreed upon.
  
  
  If you have any questions or concerns, please reach out to us directly at the main office either via your tenant portal, or via phone at ************.
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of October 24 at approximately 9 am. I *************************** went to the Chestnut St apartment complex in ********* ********** to discuss my move out and to see when I would be getting my deposit back. The manager their is being very unprofessional about my move out and giving me my deposit back. When I had confronted her with knowing my landlord and tenant rights, she got upset and started cussing at me. Her friend the maintenance lady stood up and got in my face and acted as if she was going to get physical. When I had said I will give them the full legal 21 days to give me back my deposit she said fine but she didn't want to hear from me again until my 21 days was up, and then she blocked me out of the online portfolio where I can see my rent and everything. I find this behavior very unprofessional as a manager.

  Business Response

  Date: 11/08/2022

  Dear *******,
  
  Thank you for bringing this to our attention. We understand your concerns and take these matters very seriously. It is our priority to ensure that all tenants are treated fairly and professionally, and that our team members are conducting themselves in such a manner.
  Regarding your deposit disposition, I want to explain the process to hopefully clear up any misunderstandings. On-site teams do not have access to process move out accounting or refunds, and are only responsible for coordinating and completing the move out appointments and move out inspection reports. Once those are finalized, the reports are forwarded to our main office for processing. Our company policy is that all move out accounting is processed via our main office, so that we are able to ensure efficient and timely generated deposit dispositions. All move out accounting is processed in accordance with the lease terms and conditions, as well as with RCW 59.18.280. 
  We have also reviewed your accounts audit log and do not show that your tenant portal was deactivated from the company side, however, we did ensure that a new link was sent on 11/04/2022 for you to be able to log in again and be able to have access to your account. I show that it has been successfully reactivated and that your updates to your mailing address have been received and processed in the system. Your disposition and refund check were also processed by our main office on 11/04/2022 and have been mailed to the ** Box that you provided via your tenant portal. 
  
  If you have any questions or concerns, please reach out to us directly at the main office either via your tenant portal, or via phone at ************.
  
  Tell us why here...

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Glacier apartments in ***********, **. I put my 30 day written notice in & they sent me a letter later saying I owed them money. They are trying to charge me for money that section 8 got back from them, since they overpaid them. My section 8 lady corrected the ************* owe me some of my deposit back. My section 8 worker emailed the lady in the office with the corrected amount. I went in the office & tried to show it to them. The lady that handles it refused to even look at it & was very rude to me. I haven't heard from them at all since. I have made 4 phone calls leaving voicemails, plus 3 emails to them. They refuse to call & let me know anything about my deposit. I need to know what is my next move, get a lawyer or go to the regional headquarters ?

  Business Response

  Date: 05/24/2022

  In review of **************************** file it has been found that the email used is an inactive account. We've received confirmation from housing in regards to the months noted, and **************************** account has been reconciled, resulting in a refund for the amount of $46.07, which has been processed and mailed via USPS.