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          Subsplash has 1 locations, listed below.

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            • Subsplash

              6100 219th St SW Ste 480 Mountlake Terrace, WA 98043

            Business ProfileSubsplash

            Computer Software Developers

            Contact Information

            6100 219th St SW

            Ste 480

            Mountlake Terrace, WA 98043

            Visit Website
            (206) 965-8090

            Customer Reviews

            2.33/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6100 219th St SW Ste 480, Mountlake Terrace, WA 98043
            BBB File Opened:
            6/5/2018
            Years in Business:
            19
            Business Started:
            8/1/2005
            Type of Entity:
            Corporation
            Business Management
            • Mr. Tim Turner, CEO
            Contact Information

            Principal

            • Mr. Tim Turner, CEO

            Customer Contact

            • Mr. Tim Turner, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Upon not renewing an annual contract, we were told verbally we could go month to month and cancel service at any time as long as we notified them before the end of the month when we wanted to terminate services. That was done and we were then charged for a quarter of services that we didn't use. We requested a copy of the contract we signed and the Director of ****** Services, ***********************, is not able to provide this because he states it isn't something we sign, but click agree to. They have yet to provide any signed documents from our initial contract or proof that we agreed to this. We requested to terminate service on 9/27/23 and then our account was automatically charged for two additional months. It took multiple requests before our client success coach, ************************* would escalate the issue to a supervisor. We were charged $322.99 for October and then a second charge of $665.98 for the remainder of the quarter even though we canceled services before the close of September. All email correspondence attachments now show "Error!" messages.
            Read More
            Read 4 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            GLCC D

            04/29/2024

            Total disappointment. We are a small church. The rep was new. Gave false information. I won't say on purpose but it had us make a decision based on his lack of knowledge. We did not realize we were paying almost $3000 to build our own site. Then you don't have phone numbers to contact your support staff. All via email. We advised them that we did not have tech people in place. The church was rebuilding from *****. Just a waste of money. **** never recommend Subsplash
            Read 5 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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