Business ProfileforZipr Mobilitysolutions Corp

My mother purchased a motorized scooter from Zip'r Mobility, she had a stroke before the box was opened, and would be unable to use the scooter. I returned the unopened box to the company. The company's website stated that there was a 25% restocking fee. The purchased amount was $799.99. When the refund was processed, my mom was only refunded $399.99, which means she was charged $400. When I contacted the company they stated there were undisclosed damages, which is why they charged more for the return, and I should file a claim with the shipping company. No proof of damages were ever provided. I filed a claim with *** (shipping company), but of course they want proof of damages. I requested proof of damages from Zip'r, I provided them with the tracking number of the shipment as well as the order number as they requested. I have tried to call this company to talk with someone, and have sent 3 emails requesting proof of damages. At this point my mother has only been refunded 50% of the purchase price and there is no proof that the item itself was damaged. I believe that a check for at least $200 should be returned, but actually, I think that the entire amount, $400, should be returned due to poor business practices and the fact that this company has taken advantage of an elderly woman.