Complaints

This profile includes complaints for Peninsula Pet Lodge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peninsula Pet Lodge

  5493 SE Burley Olalla Rd Olalla, WA 98359

  
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  Peninsula Pet Lodge

  2319 Point Fosdick Dr NW Gig Harbor, WA 98335-7914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My younger cousin is 16 years old and started working out the peninsula pet Lodge. She has already been given multiple hour shifts with no break and it's told she is not allowed to eat on her break on top of that when she receives her check there is no timesheet that comes with it she is not paying taxes on her employees checks and all her employees are minors some even under 16 she doesn't let the animals out for more than 10 minutes makes them sleep and kennels covered in **** and s*** has over 700 Chihuahuas in one little house it is a health hazard for employees and for the animals she is not working properly and within the second day of my cousin's work she had to leave home crying because of how disrespectful and rude her boss was being towards her there is an absolute problem going on at this pet Lodge it should not be open and she should not be allowed to have this business there's a small run for the animals located on the property but they're only allowed on it while their kennels are being cleaned after that they spend the next 24 hours in the kennel dirtying it up with no regards to what's going on sometimes they are out of water and out of food for multiple days on end this is a serious problem that actually needs to be looked into she is abusing her employees and her animals this pet Lodge needs to be shut down

  

  Business Response

  Date: 08/09/2023

  You are aware that this complaint is made by a 17 year old child right?  This little girl has not been on our property, nor lodged a pet with us.  Her little ************************; worked for us a total of 11 hours.  She has hardly the right to say anything also.  She came in and walked out.  Next thing, here a complaint comes. When the kid came in to get her check (for 11 hours) I showed her the complaint and she said her cousin wrote it.  The young person didn't even work here long enough to get a paycheck so therefore she didn't have with holding taken out of her 11 hour check.  I don't have to pay taxes unless they make over $600 dollars, which obviously she didn't.  She was employed as a dog ******, dog cleaner, cat cleaner etc.  She did none of those jobs, as she was with a person who was doing the job while she watched and learned.