ComplaintsforCorwin Ford Tri-Cities

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Corwin ***** and perhaps more specifically, ************************* and his sales team, sold my wife a used 2013 ****** Outback in exchange for our 2017 *** X3, on July 27 for $6,776.89. On July 28th, less than 24 hours later, it breaks down and strangers are needed to help my wife push it into a safe parking space. When they took a brief look at the car, they claimed that there is nothing wrong with it--which makes no sense--as the car wouldn't have broken down in the first place if that was accurate. They refused to take the car back, or even exchange it for another in equal value. Furthermore, I found their customer service to be abhorrent as there was little to no concern of there being anything they can do to be of further assistance. I expect that the car will continue to have the same problems with breaking down in the days to come. I feel that this is a "Major Defect", and should be covered under the "Implied Warranty" laws (RCW 62A.2-314). We are planning on reaching out to a Lemon Law Attorney soon regarding this case. When told that I was planning on doing this, the sales manager simply said, "well, if that's what you need to do." I would caution any customer considering this dealership. They clearly don't care about their customers and are willing to sell you Lemons with no regard to how it effects their business after the fact. I hope that I will be able to win my case in court when that day comes.

  Business response

  07/31/2024

  I am sorry to hear the customer is having issues.

  This complaint is against Corwin Ford Tri-Cities not Corwin **** of *********** (********). Please remove from Corwin **** of *********** file and submit to Corwin Ford Tri-Cities.

  Thank you.

   

  ***************************

  Business response

  08/09/2024

  We inspected the vehicle prior to the sale and after it "broke down" and found no issues with the vehicle. The customer had their mechanic inspect the vehicle and their mechanic found the vehicle in a satisfactory condition. There is no need to buy the vehicle back if it's in a working condition.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Corwin **** does not stand behind their vehicles. I purchased a 2016 **** Fusion from Corwin August of 2016 along with an extended warranty and service contract.My vehicle has been maintained by the dealership and myself from mile 34 to ***** miles. *** my vehicle suffers from a misfire due to coolant intrusion into cylinder 4. This is a known manufacture defect for other *************** produced at ********** factory, in ******. That is the same factory my vehicle was built at based on the VIN.The defect in question is related to the coolant passages that were cut into the deck of the block between the cylinder walls to allow coolant to pass between them. This passage compromises the seal between the cylinder head and the head gasket. This being a turbo charged engine further exacerbates the problem thus guaranteeing an engine failure.I brought my 2016 Fusion in 2/26/2024 and they quoted $14,000 for the replacement long block and labor. This replacement would likely not last the same ***** miles the current one did especially reusing components from the original.5/29/24 **** had called back to say that **** Corporate deemed this vehicle too old to qualify for any sort of discount towards the replacement engine cost.I'd like a refund of my $260 from the February 2024 inspection. I'd like a refund of the extended warranty contract that was not able to be used. $2500 Or I'd like Corwin **** to provide the replacement long block.

  Business response

  06/03/2024

  It's very unfortunate this customer is dealing with a major breakdown, this is never a good situation but to say we don't stand behind our product is a bit harsh. This vehicle was purchased 8 years ago. **** warranties the vehicle for 3 years for most issues and up to 5 years for engine and transmission. This customer elected to purchase a comprehensive service contract that covered the vehicle for most issues but even that contract expired due to time in June 2022. Unfortunately, at some point the owner of the vehicle becomes responsible for their property.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the vehicle on/about January 13/14 2024.Since day of purchase has been nothing but issues and the business has not tried to resolve any issue at all. I was NOT told the truth at all. I asked about the vehicle to the sales person and he told me the vehicle had NO issues it was returned by an older couple that just turns in vehicles and hadn't had one issue at all except for scratches on outside of car they could fix and didn't. The car is LOUD, shakes, brakes work when they want to, heated seats work when they want to, the electrical system shuts down when it wants to, the seats move when driving. I have almost caused several wrecks, including hitting a school bus on ****** street in Pasco full of kids. I was told by the sales person bring the car back to their service and they will fix if anything goes wrong, they dont fix the vehicle I ended up with. Nothing I was told was the truth about the car at all. The business has not tried to resolve this issue at all. I wont let my kids ride in it due to i dont know if the brakes will work and I'm going to end up killing myself or someone else.

  Business response

  02/23/2024

  This customer purchased a used vehicle of different brand. This car has warranty coverage and needs to be taken to a shop that specializes in this brand. We have communicated this with the customer on several occasions. In addition, this customer still owes us down payment money as per our contract, until the money is paid we have no interest in getting involved in any further transaction with this customer. 

  Customer response

  02/23/2024

   
  Complaint: 21334232
  
  I am rejecting this response because: Yes I do owe them the second half per a contract KEEPING in mind the vehicle has never operated, worked correctly since purchase. Nothing else stated was true. I spoke with a ***** ONCE ONCE last week. Noting the sales staff told me the brand of car was fine and if anything could happen Corwin **** would repair and fix it along with the finance agent who sold me the extended warranty with the vehicle. There has not been much communication period as the day after I purchased the vehicle it had to be seen as the vehicle has never been ok and Corwin has never called me back after the vehicle started acting. 
  
  Sincerely,
  
  *****************************

  Customer response

  02/28/2024

  In regards to my complaint against Corwin **** in Pasco WA- their reply to my original complaint said they no longer wish any interaction with me- this is officially barring me from the property/dealership at their request. Upon purchasing this lemon vehicle I also purchased/bought an agreement/ service deal ( you have to buy this with every vehicle at Corwin ***** stating your free oil changes, wheel rotation etc this price is automatically added on your car amount- I have purchased this and bought this and I cannot take my vehicle on the property for an oil change. The change oil light is on in the car as it came on way before it should because the car should of had an oil change upon the purchase January 13th 2024 and I was told it had gotten a new oil change and clearly it didnt. With Corwin **** banning me from their property and honestly I dont feel safe or want to go- I need this issue resolved. Corwin **** is now purposely breaking my agreement and stealing from me- I have paid for something they will not give me. That is all in the contract that came with my vehicle. By Corwin **** banning me from their grounds is doing more harm to the lemon vehicle I was sold- its not being routinely maintenanced that is NEEDED. Corwin **** is continuing to put my minor childrens lives at risk, my life at risk and the publics lives at risk by doing this. 

  Business response

  03/07/2024

  Customer is more than welcome to come to the dealership and conduct business here. We will not be paying for any work or any diagnostics until the term of the original contract is satisfied and the customer pays us the money we are owed. Any service contract and maintenance plans purchased will be honored. 

  Customer response

  03/14/2024

  I thought it believed I have responded to every email regarding this. This issue still is not resolved at all. Along with selling me a car they knew was default and purposefully lied I also purchased a contract with the Corwin **** which you have to do I was told when buying a vehicle. Its for oil changes, tires etc. along with dealing with corwin **** and being spoken to and treated rudely, disregarded I am not comfortable even going down there as a woman let alone a black woman if Im not protected. Yes all of that goes into play on why I was sold, shown this vehicle. Not to mention my first interaction with ****** the sales manager and him pulling my credit for one vehicle then selling it. Nothing about this transaction was on the up and up or ok. I cant go to the dealership for oil changes and thats one of the lights thats been on for two months because I was told they dont want me down there and second Im afraid, scared and not comfortable. Im at a disadvantaged in so many ways. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my 2020 F150 to Corwin **** on or about 4/11/23 to have my sun shade cover inspected as i had just replaced it but couldnt figure out how to connect it so it would close. Upon picking up my truck I was told the tabs that hold the shade were broken and I'd have to replace the whole sun roof rail assembly as they are inergrated into the sun roof rail assembly. I received photos with my service summary estimate taken by the technician noting the sun shade appeared new and still had the 3m tape with factory tape seal still covering the 3m tape. I confirmed with service manager I had just replaced the sun shade myself but couldn't figure out how to connect it hence me bringing in my truck. I paid for the estimate service and went on my way as I couldn't afford the repair cost at that time. A few weeks later i called and set up an appointment to have the sun roof rail assembly replaced and reminded service manager the shade was replaced already and had noticed it was on my estimate. When I dropped off my truck on or about 6/12/23 I dropped off my truck reminded me service manager again of the sunshade and was told my estimate would be adjusted. Upon picking up my truck I was told everything went well and no other services were needed. I paid my bill and asked about warranty info for the new rail assembly. While going over the warranty I was informed the new sun shade they installed was covered aswell. I then reminded my service manager i specifically told them they weren't suppose to replace it and asked why it was. Serviceasked the technician who worked on the truck who said he replaced it because it was on the work order. I asked to get the service **** Manager involved. **** manager said she'd look into it and get back to me. Since then I have called approx. 20 times and always given the run around and told she has to talk to someone in Parts, some other manager or something. Tired of waiting to get reimbursed for a simple mistake on their end

  Business response

  11/21/2023

  Initial visit was for sun shade not operating properly on March 20, 2023 it was bunching up when opening and closing.   Tabs were broken in the rails of the roof and necessary repair was to replace the sunshade and the roof track.  The customer declined the repair and only paid the diagnostic fee. Sometime later,  June of 2023,  we were contacted by his auto insurance company with their own estimate to replace the frame and sunshade.   
  
  We made an appointment for the customer at that time and proceeded with the repair.  He received the check from his insurance company for the repairs on our estimate, including the sun shade.  Upon arrival for this appointment, he made us aware that he had replaced the sun shade by someone else. Upon inspection we made him aware that the spring in the shade was broken and not able to be used.  ********************* had approved the sunshade so we moved forward with the replacement of all approved parts. 
  
  At the time of pick up the customer requested a refund for the sunshade reminding us he had already replaced it even after we confirmed the sunshade was not operational at the time of appointment and he approved the estimate with the sunshade replacement on it.  For customer satisfaction purposes, we retained the old sunshade and informed him know that if he could produce a receipt for the part purchase or a bill from a repair shop, we would work with him on a refund.   Customer could never produce a receipt and we have no record of this part purchased from our system. Only thing the customer produced was some estimates but never a final bill. Since the payer of this repair was in fact an insurance company, we have an obligation to perform the repair to the standards the insurance company approved, which included a sun shade. 

  Customer response

  11/21/2023

  Corwin is lying through their teeth and can't keep their story straight. Attached are my reciept with the sun shade panel they claim I can't provide stamped by ******** patrol who inspected the truck right after I paid someone to install it under the table. I took truck in because I couldn't figure out how to connect shade so it would function properly. Corwin estimate claims they replaced all the parts during that visit yet when I brought it in later after I discovered my insurance would replace the sun roof rail that I accidentally broke which later I found out at first inspection appointment was were the piece I needed to connect shade to. As they admit in their response to this claim I told them not to replace the shade as it was already replaced and acknowledged during inspection. When I dropped off the vehicle they told me they would adjust the estimate without the shade. Upon picking up my truck they said everything went good no extra parts were needed and I just needed to sign the invoice for them to release my truck. When they had me swipe my card to pay I realized they hadn't told me how much I was paying less without shade on the invoice. My payment went through and they said they passed on the info, but when I looked over the invoice it was still on there. I then asked for a manager and asked why they installed a new one when I told them not to. The mechanic was called and he said he replaced it because it was on the original estimate. He claimed it also needed the spring adjusted which takes alot of time but since it was on original estimate he just replaced it as it was much easier and faster to do. I told service manager this was unacceptable. She said they still had the old one and I could just have it warranty by parts. Parts told me no but service could do it.. from there it was always parts or service claiming the other was handling it. 

  Customer response

  11/29/2023

  This never got resolved. I responded to you (BBB) with additional info to show that Corwin **** was lying and operating in bad faith.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2011 Audi from them - they claimed the vehicle was inspected by Audi prior to sale and provided me with an inspection sheet - turns out the vehicle was not inspected or cleared by Audi. I took the vehicle for service to Audi and was told they never inspected the vehicle as Corwin claimed - they also said they would have caught the issues had they inspected it - now looking at over &2l in repairs - bad business practice

  Customer response

  08/21/2023

  Repair estimate 

  text messages between me and the salesman admitting the issues should have been caught and me informing him it was not Audi who inspected the vehicle as I was told at the time of sale 

  Customer response

  08/21/2023

  Repair Estimate from Tri City Audi

  Business response

  09/01/2023

  Currently working with the customer to resolve the issue. 

  Customer response

  09/01/2023

   
  Complaint: 20501042
  
  I am rejecting this response because:
  
  Although they did contact me to find out about the complaints I had- they have not offered any solutions to the issues or made any offers.
  Sincerely,
  
  ***********************

  Business response

  09/12/2023

  My understanding is this response was formulated before we contacted ***** with our resolution. We have reached an agreeable solution for both parties.  

  Customer response

  09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I took my **** **** F150 truck into Corwin **** for two repairs on March 27. That's almost six weeks ago. My truck has not been repaired and is sitting in a lot behind the service area, unattended.

  Business response

  05/09/2023

  ***, we totally understand the frustration and understand this was not a great experience for you. There are two parts to this complaint, one has to do with communication and another with timeliness of repairs. When it comes to communication, especially the text messages, we could have done a far better job. I'm sorry the communication cadence and clarity were not up your standards; we need to do better. When it comes to timeliness of repairs, some of the challenges we had had to do with parts availability and accuracy of parts. We received multiple parts that were not the correct parts even though they were in the correct boxes. This challenge is somewhat normal for older vehicles because the traditional supplies do not carry older parts and we source them through secondary re-sellers and sometimes ***** If we communicated those challenges better, you would have a better understanding the challenges we dealt with. Unfortunately, we would not return the vehicle to you any sooner because, while important, communication itself doesn't fix cars. I understand the vehicle repairs is now completed (to an extent of available parts. We were still not able to source a correct ABS module but were able to make the brakes function) and the vehicle is in your possession. I hope the financial concession in respect to your bill made by our service manager was to your satisfaction.
  Again, I apologize we did not meet your service expectations.

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a small area near the driver's seatback, where the stitching is coming undone. This is an area that should not see much stress and should be covered under the warranty. I bought the truck new, 2.5 years ago and it came with a three year warranty. During the week of 4/3 - 4/7 I called service two times, emailed service one time, and emailed the general email for Corwin one time and never received a response. I feel like they have either gone out of business or are avoiding me. I've reached out to **** corporate and the suggested I reach out to Corwin again.It looks like I also have a recall waiting. I feel they are not standing behind their product and not keeping their obligation to their customer.I would like the warranty repair addressed and the recall fixed.

  Business response

  04/17/2023

  reached out to the customer directly to set up an appointment.

  Customer response

  04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a f150 two months ago. While I purchased it on the website it was labeled as being under warranty and going through their 172 point inspection. Then I was informed there was no warranty so I opted to buy one. I spent around $3000 on it and was informed it was the platinum warranty. This turned out to be false as well. I went ahead with the purchase as I was assured that it had passed all inspections. After I got the truck home I noticed the front tire would not hold air more than 32psi. They fixed this issue. I then started noticing some strange sounds and a leak about a month later. After taking it to them I was informed that it needs a tire rotation, balance, other preventative maintenance and a hose replaced. Costing over $1500. I have screen shots of the webpage showing that it was listed with a warranty and passing the inspection. I also have texts showing I was informed I purchased the platinum extended warranty. I would like either a full buy back or for my warranty to be upgraded to the platinum warranty full years available and for the dealership to cover cost of repairs.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a car from Corwin wholes in ***** ** and less than a month brought it to dealer in ************* to find out turbos were bad the dealer said they disconnected the line between so they new it had bad turbos! They sold us a car for ****** with bad turbos and its ***** to fix the turbos this should not be allowed! They need to be held accountable!

  Business response

  03/07/2023

  I would suggest reaching out to them. We are not Corwin Public Wholesale. We are in **************** not ************. 

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a vehicle from them online driving it home from Washington to ***** found a bunch of dents in the top I didn't see at first, cracked windshield and the exhaust fumes were really making me sick, they filled the cab. Called them and let them know and they were willing to work with me and get the windshield repaired. I told them the exhaust was worse it made me sick. They said ok and sent the money the windshield would have cost. 600. When I took it to the garage in ***** (a long standing reputable place) they said the whole engine is leaking oil. They showed me all the leaks and the oil dripping everywhere in the whole engine covered in oi. I noticed in the street there was oil under my car but I thought it was from before me. The garage said you don't have an exhaust leak you have oil leaks all over your engine. The dealership must have cleaned up the engine before I got there. It had some oil drios in the parking lot that I told the salesman about and we wiped it up and it didn't seem to reappear so I thought it was okay but obviously it was covered up. Looking back I thought it had rained because it was wet but they probably washed the engine off. Can't believe I was so gullible. It's a $5,000 repair and they're not willing to work with me and now I have a van that's basically useless because I don't have the money to fix it and I can't drive it because it's just leaking oil more and more the more I drive it and it makes me sick inside. The worst part about it is I bought this van to live in to save money for missions because I want to help widows in ***** and I go there to help them and provide food for their families and that's what this was going to do was help them. So now I'm losing a lot of money on this vehicle I'm going to have to sell it at a huge loss and that's going to really hurt my mission to help those families.The icing in the cake was when they told me they weren't going to help me the guy said have a happy Thanksgiving.

  Business response

  11/19/2022

  ************* gave us an online deposit on 10/13 and showed up at the dealership 10/22 in person to pick up a vehicle and finalize the transaction. The vehicle is a 2013 ******** commercial van with 141K miles on it. The vehicle was pictured with large dents on its sides and ripped seats, at a first glance this looked like a vehicle that had a hard life. We were very clear and transparent with this from the beginning. When ************* arrived at the dealership on 10/22 he took nearly 2 hours inspecting the vehicle, including a long test drive. We had a windshield replacement scheduled and agreed we would set it up locally for ***************** convenience. During his inspection, ************* found a "sticky" ignition cylinder and we agreed on a financial compensation to offset the cost of repair. Two days after taking delivery ************** contacted the sales person complaining about finding some damage on the vehicle. This was odd, the damage is in plain site and it couldn't be missed. *************** at that time informed us he noticed the "exhaust leak" and eventually asked if the $600 we were spending on the windshield could be used on the exhaust repairs. We agreed and sent him a check. 20 days later ************* told us about finding several oil leaks and asked us to pay a part or all of the $5000 in repairs. Prior to listing it for sale, this vehicle received over $2500 in repairs at a local ******** dealership. That dealership did not find any evidence of substantial oil leaks during the repair process. ************** performed a mechanical inspection prior to sale, he did not have notes on oil leak. Without any proof from ************* or paperwork from a repair facility supporting the claims we declined to participate in any repairs. I'm attaching a few photos ************* saw before he made a decision to purchase the van.   

  Customer response

  11/19/2022

   
  Complaint: 18437362
  
  I am rejecting this response because:

   

  Yes it is true that they disclosed several dents however the van is very tall and the dense that I discovered are on the top also I didn't notice that the paint on both sides is ruined because of the prior owner had a business and you can see the name etched in the side I couldn't see that in the lighting. I didn't discover the things on top because I'm short and the van is very tall. The only reason it took 20 days is because I got the check for the exhaust leak. I then immediately scheduled an appointment for the following week on my day off which was this last Friday the 18th. That is when they told me about all the oil leaks. I have an invoice showing ***** of repair work including labor and parts and then service center has told me that just what they can see so they know there's going to be more probably ***** I can easily get that in writing I also provided the invoice in this complaint and can provide the invoice to Corwin but they never asked for it. So I do have evidence evidence. Not to mention it wasn't addressed by this response that the engine was leaking oil when I came ***************** the salesman that went with me saw it and brought rags out so we could wipe it off the engine was wet so it was clearly washed I'm willing to believe because these people seem like decent people that they're not doing this on purpose and that perhaps ******** wash the engine but if that's the case the people they paid to do the repairs are taking advantage of them and that's getting passed to me and I would like them to make right on this. I would like to return the vehicle or have the $***** for the repairs. 

  I can provide pictures and the invoice upon request 

  Respectfully 

  
  *********************

  Customer response

  11/23/2022

  I need to update my complaint and I don't know how..
  
  I reached out to the service manager ************************* to tell him to please have the service manager ***** and the salesman ***************** let ownership know that I'm telling the truth that they saw the oil leak with me and that we used a rag to wipe it up he said he would do that.
  So they know I'm telling the truth.
  Now as of just now 608 p.m. on Wednesday night the van completely died and it's leaking gasoline everywhere and I had to call the police.
  
  

  Business response

  11/30/2022

  My understanding is the matter was resolved at our ***** location. 

  Customer response

  12/01/2022

  So the van completely died and I didn't have any choice so I went to a different Corwin **** in ***** ***** and I traded it in for something else I lost $9,000 they gave me $15,000 for the van and I owed it 24 on it so I'm not looking to get a refund or a replacement but I am asking that they would give me some of that negative equity back and a form of a check whatever they're willing to do

  Business response

  12/13/2022

  As stated before, at any point did we made any guarantees or warranties about a performance of this vehicle. It was agreed to sell As Is because of the mileage and the condition of the vehicle. There was no issues with fuel leaks until the vehicle was repaired by another shop. Based on the As Is condition of sale we are not obliged to participate in any loss or cost of repairs. 

  Customer response

  12/14/2022

   
  Complaint: 18437362
  
  I am rejecting this response because:

  The business is just blatantly lying at this point and misleading. The fuel leak is not the major issue it was probably just a fuel line and was very minor and it happened later however it did not happen from anyone doing any repairs snow repairs were done. The issue that the complaint is about is about the engine leaking oil from every o****** The engine was leaking oil on the property and the salesman and the service manager both saw it. That is what this complaint is about that the engine was leaking so much oil that when I took it in immediately after it was known by the salesman and the company that sold it to me that it was doing this it was shown to be at least $5,000 worth of work. That's what this complaint is about they sold me a vehicle that they knew was leaking oil. ***************** and the service manager both know it was leaking oil because we brought rags out to wipe it this is a fact. It is undisputable unless someone lies.. I traded this vehicle into their sister company and lost $8,000 on it. The sales manager at the sister company Corwin **** of ***** was shocked to see that they wouldn't help me. 
  
  Sincerely,
  
  *********************

  Business response

  01/05/2023

  This vehicle was in a rough shape and sold As Is, every customer signs at least 2 forms that indicate just that. If there was a concern with condition upon the customer's visual inspection the customer has an option of walking away. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩