Business ProfileforMcCurley Integrity Dealerships

I decided to schedule a service appointment for my 2016 ************ (VIN # *****************) as my engine was idling while stopped. It turns out that there is an issue with my pistons and the *********** dealership has given me the option of a complete tear-down of my engine and repair of my pistons with a quote of $8,200 or a new engine replacement with a quote of $9,600. My car is no longer under warranty; however, it has approximately ****** miles on it and I bought the car in May of 2021. ***** has declined to cover the cost for new pistons or a new engine for my vehicle due to the service recall for this issue ending on 2/28/2019 per their corporate website. However, I have found a document published by the National Highway ***************************** which is stamped with the ** logo and is a part of their "Customer Satisfaction Program" that explains my exact issue and that the correction for this issue is a complete piston replacement at the expense of ***** and that they are not allowed to sell any vehicles until the necessary reprogramming and piston replacement has been conducted (restoring the vehicle's safety and reliability). The bulletin is identified as N182195660. This document was sent to consumers on June 16, 2020 and it expired on June 30, 2022 (after I had purchased the vehicle and was not aware of the issue). Therefore, ***** did not follow the proper procedures once this vehicle was sold back to them and up until the time that they sold me the car in May of 2021. Currently (it is 1/23/2024), my car has been sitting in their lot since 1/2/2024 and there has not been any work done on my vehicle, only an analysis of the issue via diagnostic trouble codes. Due to that bulletin posted, I expect ***** to be liable for covering the cost of replacing my pistons or new engine, whatever is necessary, as they did not take the necessary and obligatory care to handle the issue when the vehicle was previously in their possession.