Share
Business ProfileforPoulsbo Heating Co
Air Conditioning Contractor
At-a-glance
Related Categories
Business Details
- Location of This Business
- P.O. Box 93, Poulsbo, WA 98370-0093
- BBB File Opened:
- 9/13/2007
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Business Started Locally:
- 1/1/2005
- Business Management
- Brenda Lee, Owner
- Contact Information
Principal
- Brenda Lee, Owner
Customer Contact
- Brenda Lee, Owner
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Poulsbo Heating has been our heating repair provider for 10+ years, Additionally we were told we had to buy heating fuel from them this past winter in order to have our furnace services. I estimate we have paid Poulsbo Heating over $10,000 for repair services in recent years. Last winter we contacted *****, Poulsbo Heating, about servicing our heater. After repeated requests were made in writing, telephone message, emails and telephone conversations, Poulsbo Heating initially refused us service because of COVID and the fact they were running shorthanded. We told them we were flexible about the date. Then Poulsbo Heating came up with the claim that we were out of their service area when in fact their web site lists our area well within their stated service area. Again we were told they would service us in June/July 2022 timeframe. We contacted them about the service and this time they told us we had never gotten back to them with a date. That is untrue. Each message or email sent them said we were home and available for service when they could schedule.Additionally, last winter we were told we had to buy diesel fuel from them in order to receive furnace maintenance. We purchased the fuel from Poulsbo Heating, at a premium over what other outfits were charging.Just recently Poulsbo Heating became threatening to cut us off if we made a complaint about their unprofessional service and unresponsiveness. I told them the complaint was justified and that cutting long-standing customers off from service was bad policy and unfair. ***** became very agitated that I reminded him of his promise to service us.The solution is not complicated: Poulsbo Heating needs to perform as promised and represented. We are in his service area and are relying on him to perform.Throughout this matter I and my wife have been courteous and respectful but at the same time maintaining we have the right to receive promised service
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bea G
1 star
04/24/2023
Poulsbo Heating, owner *****************, held back needed information hostage for a 5% fee to be collected with my credit card. He carelessly, and fraudulently had me obtain a permit for his completed work. This behavior placed the City, and the contract for the sale of my home in jeopardy of closing in a timely manner. He lied about information needed for the City documenting his completed work and placing the certification of said work to be completed. He used Gaslighting tactics, to cover for his lack of honesty and an additional way to earn more money. Please do not use this business and or owner. Danger!!
Poulsbo Heating Co Response
05/02/2023
Complete misuse of the Better Business Bureau platform.
********************* was in peril.
The pending sale of her home was in jeopardy because she failed to decommission her Heating Oil Tank after 30+years of ownership.
In violation of both the International Fire Code (*** 5704.2.13) as well as Uniform Fire Code (UFC 3404).
In her haste to salvage the pending sale of her home.
She frantically began calling numerous companies and received a large amount of misinformation.
A contractor had responded and said the tank contents were over 20 (approx. 160 gallons) of Heating Oil that required pumping.
********************* was referred to Poulsbo Heating Company by that contractor.
Poulsbo Heating Company is a ******** PLIA provider since 1995.
Poulsbo Heating Company scheduled an Inspection of the Heating Oil Tank and were promptly paid for our services.
Invoice # *****
Due to the prior contractor's information, she doubted our professional opinion.
We made a 2nd trip as a courtesy (no charge) to verify the contents to prove what we were telling her.
Did she file a complaint/review with the BBB about the misinformation she received from the first contractor? NO
********************* informed us; the sales contract had been withdrawn and the urgency was gone but needed to have the tank properly decommissioned.
********************* was given a Verbal Quote to decommission the Heating Oil Tank and she accepted.
Sounds like she made an Informed Choice but NO, she is entering into a new sales contract to sell her home.
No details per the sales agreement were relayed but the pressure to complete the decommissioning ASAP was on.
Poulsbo Heating Company skipped a Vital Step which was to write a Formal Proposal & Acceptance for her signature.
At this point, she or her **** Estate Agent may have been prompted to ask questions.
Expected Invoice & Payment Details
Sales Agreement requirement re: Tank Decommissioning
Permit Requirements
Final Letter of Decommissioning
Closing Date
Due to the homeowners NEED - The tank decommissioning was completed as quickly as possible on Wednesday,04/05/23.
********************* was emailed an invoice on Tuesday, 04/11/23.
She was offered the payment options of Money Order/Cashiers Check or Credit Card.
We choose to be upfront &honest regarding a processing fee of 5% if using a credit card.
With any and all transactions there is a processing fee associated (no matter if your aware or not).
********************* said she would mail a check.
On Tuesday, 04/11/23 we were asked for the first time about the Permit and Final Letter.
********************* said it was required for her closing and the closing date was looming.
She was advised she must pay for the services rendered before a final letter would be provided.
********************* wanted the Permit and Final Letter immediately.
On Wednesday, 04/12/23 ********************* went to the ***************** for the very first time.
She met with a permitting Officer from the ***************** who explained the permit process and that the Invoice was not enough.
Beths walk-away was Poulsbo Heating Company is to blame for her not obtaining a permit in a timely fashion.
We never discussed the online permit process outside of the homeowner was to obtain for Escrow closing.
We have applied for many permits for tank decommissioning over the years as a PLIA provider.
We have a good relationship with *****************.
**** is furious at this point;she wants her Final Letter & Permit (NOW).
********************* said we held the Final Letter Hostage.
Quite the contrary: Throughout the entire transaction we responded promptly to each and every email.
We offered to waive the credit card processing fee and suggested a Cashiers Check.
Either one of those payment options we would hand deliver the final letter.
********************* agreed to pay for services rendered and another courtesy meeting was set on Sunday, 4/16/23.
Payment was received and the Final Letter was hand delivered.
The Tank Decommissioning was completed per the *** and UFC as well as PLIA of WA standards.
It was an abrupt & rude meeting but at least complete.
NO!!
On Monday, 04/24/23 after the closing of her property that incurred with no delay caused by Poulsbo Heating.
We received a deplorable email informing us she was filing a complaint with the BBB and with the referring contractor.
On Friday, 04/28/23 a negative review was received by the BBB.
The complaints on 04/24/23 &4/28/23 are disgusting and slanderous and will affect our business credibility moving forward.
False claims should not be acknowledged by any platform visible to the public to spew hatred &prejudice.
Poulsbo Heating Company was Professional, Informative and Kind from start to finish with this client.
***** & *******************, Owners
Poulsbo Heating Company
********************* was in peril.
The pending sale of her home was in jeopardy because she failed to decommission her Heating Oil Tank after 30+years of ownership.
In violation of both the International Fire Code (*** 5704.2.13) as well as Uniform Fire Code (UFC 3404).
In her haste to salvage the pending sale of her home.
She frantically began calling numerous companies and received a large amount of misinformation.
A contractor had responded and said the tank contents were over 20 (approx. 160 gallons) of Heating Oil that required pumping.
********************* was referred to Poulsbo Heating Company by that contractor.
Poulsbo Heating Company is a ******** PLIA provider since 1995.
Poulsbo Heating Company scheduled an Inspection of the Heating Oil Tank and were promptly paid for our services.
Invoice # *****
Due to the prior contractor's information, she doubted our professional opinion.
We made a 2nd trip as a courtesy (no charge) to verify the contents to prove what we were telling her.
Did she file a complaint/review with the BBB about the misinformation she received from the first contractor? NO
********************* informed us; the sales contract had been withdrawn and the urgency was gone but needed to have the tank properly decommissioned.
********************* was given a Verbal Quote to decommission the Heating Oil Tank and she accepted.
Sounds like she made an Informed Choice but NO, she is entering into a new sales contract to sell her home.
No details per the sales agreement were relayed but the pressure to complete the decommissioning ASAP was on.
Poulsbo Heating Company skipped a Vital Step which was to write a Formal Proposal & Acceptance for her signature.
At this point, she or her **** Estate Agent may have been prompted to ask questions.
Expected Invoice & Payment Details
Sales Agreement requirement re: Tank Decommissioning
Permit Requirements
Final Letter of Decommissioning
Closing Date
Due to the homeowners NEED - The tank decommissioning was completed as quickly as possible on Wednesday,04/05/23.
********************* was emailed an invoice on Tuesday, 04/11/23.
She was offered the payment options of Money Order/Cashiers Check or Credit Card.
We choose to be upfront &honest regarding a processing fee of 5% if using a credit card.
With any and all transactions there is a processing fee associated (no matter if your aware or not).
********************* said she would mail a check.
On Tuesday, 04/11/23 we were asked for the first time about the Permit and Final Letter.
********************* said it was required for her closing and the closing date was looming.
She was advised she must pay for the services rendered before a final letter would be provided.
********************* wanted the Permit and Final Letter immediately.
On Wednesday, 04/12/23 ********************* went to the ***************** for the very first time.
She met with a permitting Officer from the ***************** who explained the permit process and that the Invoice was not enough.
Beths walk-away was Poulsbo Heating Company is to blame for her not obtaining a permit in a timely fashion.
We never discussed the online permit process outside of the homeowner was to obtain for Escrow closing.
We have applied for many permits for tank decommissioning over the years as a PLIA provider.
We have a good relationship with *****************.
**** is furious at this point;she wants her Final Letter & Permit (NOW).
********************* said we held the Final Letter Hostage.
Quite the contrary: Throughout the entire transaction we responded promptly to each and every email.
We offered to waive the credit card processing fee and suggested a Cashiers Check.
Either one of those payment options we would hand deliver the final letter.
********************* agreed to pay for services rendered and another courtesy meeting was set on Sunday, 4/16/23.
Payment was received and the Final Letter was hand delivered.
The Tank Decommissioning was completed per the *** and UFC as well as PLIA of WA standards.
It was an abrupt & rude meeting but at least complete.
NO!!
On Monday, 04/24/23 after the closing of her property that incurred with no delay caused by Poulsbo Heating.
We received a deplorable email informing us she was filing a complaint with the BBB and with the referring contractor.
On Friday, 04/28/23 a negative review was received by the BBB.
The complaints on 04/24/23 &4/28/23 are disgusting and slanderous and will affect our business credibility moving forward.
False claims should not be acknowledged by any platform visible to the public to spew hatred &prejudice.
Poulsbo Heating Company was Professional, Informative and Kind from start to finish with this client.
***** & *******************, Owners
Poulsbo Heating Company
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.