We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Designers

Kole Jax Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Designers.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received it yet!

    Business Response

    Date: 04/20/2025

    Hello, I assumed this was resolved because the product was delivered April 5th.  Please see attached. If product was not received please let us know.  Thanks 

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered earrings! Amount cleared bank but have not received product!

    Business Response

    Date: 03/18/2025

    Your order is in transit.  We ask for 1-2 weeks.  It has been one week since order placed.  Your tracking info is 9400111105503986718687

    please let us know if anything else we can do.  Thank you.  

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received an order placed on 8/9/2024, for 2 pumpkin necklaces and 1 pair of ghost charms on huggie hoop earrings. **** tracking shows my order was sent back to their offices & arrived on 9/11/2024.I don't know why. I want my order or a refund.Seller Order #********.USPS #**********************.Haven't been able to log in or get a new password.Thanks in Advance!

    Business Response

    Date: 09/24/2024

    Yes we can reship this order, I see there is a ** Box on this message here but the address is ************** on the order.  We can ship to the ** Box if that works best? 

    Customer Answer

    Date: 09/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please re-ship to me at P.O. Box 244, same city and zip code. Thanks!

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order online to Kole Jax . I received all but one item which was a trutle bracelet. Order #******** date:8/13/2024 . I have texted them. They only answered me once saying they were sorry and theyd get that out to me asap. I have not received that bracelet. I hope you can help me with this. I feel that this has gone on to long.Thank you ***

    Business Response

    Date: 09/13/2024

    Hi there,

    I am so sorry, I am not sure what happened with the reship of the one missing item.  I have gone ahead and resent a turtle bracelet.  Tracking numbers are 9400111105501750476054 

    Thanks

    Customer Answer

    Date: 09/24/2024

    This case has been resolved.Thank you!!

  • Initial Complaint

    Date:09/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged more than the amount I was initially given. The invoice doesnt even add up to the correct amount. I was charged ***** for shipping from ** to *****. I was told free shipping. I have contacted them multiple times via email as there is no customer service phone number.

    Business Response

    Date: 10/01/2024

    Hello,

    Somehow when checking out Priority Mail Express was selected at checkout which is calculated by **** and yes, is pricey.  We paid that for your shipping label, unfortunately.  A free shipping offer cannot be combined with a discount code as stated in our policies.  I see there is a discount of $20 on the order.  Customer has submitted a chargeback to the bank which has already been deducted from us, plus we will have a chargeback fee, plus we have lost the cost of shipping.  I cannot refund at this time as there is an open chargeback.  It seems unfair that we have to be dinged for this because of no error on our part.  I guess a ****** learned will be that I think I will remove the priority mail express option so no one else accidentally selects this at checkout.  

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business scammed me. They claim shipping labels are created immediately and the items are hand crafted originals that take time to make. This is a lie, the items are not handmade by Kole Jax. The items are mass produced and available on Temu and Amazon from other sellers. They are not handmaking jewelry that causes a shipping delay. I asked for a refund after discovering the fraud, and they refused to refund. The shipping label was created days later, after I emailed the company to ask for support on shipping. I want a refund. Claiming mass produced items are handmade originals to sell them is misleading and false. It is fraud.

    Business Response

    Date: 09/03/2024

    There are are multiple designs on her order that are completely made by us. She will hopeufully see when her order arrives. There are 2 things on her order that are pre-made which are the pumpkin spice hoops and the fall leaf huggies. We do state that most of our items are made by hand and on her specific order 5 of the 7 pieces have handmade elements to them. We do not claim that all of the designs are made by hand. We can do a refund for the two items that are pre-made if that works. Let us know. ****************************** Team 
    ********************** 
    www.kolejax.com 
    Find us on ********* KoleJaxDesigns

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items (photos attached) and paid for them on May 12th. I was surprised to receive an email on May 13th that the items had been shipped (photo confirmation attached with Order #), with a button to click for Tracking. I have been clicking that button for 2 weeks and I have emailed them at 'least' 4-5 times, and tried contacting them thru Instagram, and I have reported the shop to instagram. Have not received a single response from anyone. I have literally begged. I just wanted my items but at this point if I can't get the items then I need a refund. I just am beginning to believe that they're not a legitimate storefront. Thank you.

    Business Response

    Date: 05/28/2024

    Hi there.  
    Our designs are made to order and we ask for 1-3 weeks processing time in our ordering policies agreed to upon checkout.  We print labels right away and that creates a tracking number.  This also is outlined in our policies.  

    Your tracking shows out for delivery today.  9400111105500303969357

    I tried to find an Instagram message from you and I do not see one. When contacting us inquiring about order shipment you should have received an instant response explaining our processing policies.  I apologize if this was somehow not answered.  Weve been shipping jewelry by mail since 2012.  I can assure I would never jeopardize our social pages to keep an order away from a customer.  
    Hopefully this will resolve this issue. Thanks!

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with ******** design on February 26, 2024. I received notification that it was shipped on March 6, 2024. The email I received from them did not give me a tracking number and when I have been at their site, it does not give me any additional way to contact them or track the package. It states that it is not a valid number. The only number I have is the order number which is ********. Part of this order was intended to be a gift for someone for St. Patrick's *** which is not an option now.

    Business Response

    Date: 03/15/2024

    Hi there, 

    Per our policies and check out terms please remember we are currently working 1-3 weeks (5-15 business days) for production, plus shipping.  
    It looks as though there is a delay due to severe weather conditions when checking tracking below on *****
    Here are your tracking numbers: **************************************************************************************;

     

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11 I placed an order for *****. In the email confirmation I noticed an error and emailed them immediately to let them know I did not want 2 of the same necklaces and that it was an error and that I only wanted 1. For some reason their system added 1. They replied saying there was nothing they could do on March 12 at 8pm saying they would not fix it. The website says the items are made to order so there should have been sufficient time to cancel 1. They are refusing to fix it/refund me for the error even though the order has not been shipped. When I said I would refuse the order if they weren't going to help me and fix it they said they would not refund me. I will be contacting my credit card company to dispute the entire charge if this is not corrected.

    Business Response

    Date: 03/14/2024

    Hi ******,

    We will send a refund for the extra necklace.  The reason for the cancelation policy is because the order goes directly to our shipping software so when ******** the shipping labels the data is already saved and changes not show up on the packing slip or shipping label when we print for shipping because of it.   So you will likely still receive 2 necklaces unless we can catch it with eyeballs while packing all the orders up. Well send a refund for the extra flag necklace regardless.  

    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as I actually get the refund.  I have not seen it yet. 

    Sincerely,

    ***********************

    Business Response

    Date: 03/15/2024

    Hi, just wanted to send screenshots of customer being refunded for one of the 2 necklaces she had ordered.  Thanks 

  • Initial Complaint

    Date:03/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/8/2024 I was placing an online order. With the 60% off code, it was going to be approximately $32 plus tax & shipping. I remembered that I had a reward of $10 credit that I wanted to apply. As soon as I hit Apply to the reward code button, the order automatically submitted. I was not able to change my payment option, which I had intended, or see the final amount! It automatically went to the screen that said order submitted and the total was $104.! I immediately emailed them to stop my order, and was told that it was impossible. I have had two email communications this morning, and they said there is nothing they or I can do! I understand that it was *************** understand I cannot use two codes, but that I was unable to look over the order & submit it myself is very deceptive!! I had also wanted to use a different form of payment. Very deceptive business practice!! I have asked my credit union to stop ************ are going to try to dispute it.

    Business Response

    Date: 03/08/2024

    Hi, 

    I am sorry you had an issue ordering from our site.  We do only accept one discount code per transaction.  So the $10 code canceled out the 60% off code and not our intention to cause confusion during the checkout process.  The system wont allow discounts to be combined.  It is in our policies.  
    Wed love to sort this out somehow.  
    2 of the products you ordered were not part of the clearance code.  

    We could give you a store credit for the total amount because your order will likely still ship without us receiving  payment being that a chargeback was filed with your credit union.  If would like to work it out here would be happy to do so just let us know.  

Kole Jax Designs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.